The Retirement Advantage Inc

Regarding the above reference complaint, as part of our service agreement with Solo 401(k) clients like Xpert Print Solutions, TRA prepares a Form for all clients regardless of total amount of plan assets to allow them to start the statute of limitations for their planClient’s below the
$250,asset threshold are given the option to file or not file based on the total plan assets guideline. We then received the email below from the client: From: *** *** *** Sent: Sunday, September 06, 3:PMTo: *** ***Subject: Re: Xpert Print Solutions, LLC 401(k) Plan - Year End Data Collection File Follow-Up I have had it with you peopleI just received an extension to file a 5500EZ from the IRS. EVERY SINGLE TIME YOU JERKS EMAIL ME about year end plan results I have told you that I AM NOT REQUIRED to fill one out because my plan assets do not exceed $250,000.Do you not know the laws? http://www.irafinancialgroup.com/wp/do-i-have-to-file-a-tax-return-with-a-solo-4...⇄ YOU straighten it out with the IRS, and tell them I TOLD YOU NOT TO FILE, and you filed for an extension ANYWAY?My goodness, you're all just brain dead aren't you?Thanks!Tracy602.300.1904www.xpertprintsolutions.com

We are disputing this complaint. We received...

[redacted] paperwork on 8/1/14. A representative from our firm had a conversation with [redacted] regarding whether he wanted to rush his distribution request on 8/5/14 as we were experiencing high volumes. [redacted] decided not to request a rush in processing his request on 8/5/14. [redacted] called on 8/13/14 in regards to the status and requested that TRA process his request. TRA faxed [redacted] request to American Funds on 8/13/14. [redacted] account was liquidated by American Funds on 8/14/14. We processed [redacted]’s distribution request within 8 business days.
 
Please let me know if you have any questions.
 
Best regards,
 
[redacted] | President
The Retirement Advantage, Inc. (TRA)
[redacted]
[redacted] * [redacted]

Regarding the above reference complaint, as part of our service agreement with Solo 401(k) clients like Xpert Print...

Solutions, TRA prepares a Form 5500 for all clients regardless of total amount of plan assets to allow them to start the statute of limitations for their plan. Client’s below the $250,000 asset threshold are given the option to file or not file based on the total plan assets guideline.
 
We then received the email below from the client:
 
From: [redacted] Sent: Sunday, September 06, 2015 3:34 PMTo: [redacted]Subject: Re: Xpert Print Solutions, LLC 401(k) Plan - Year End Data Collection File Follow-Up
 
I have had it with you people. I just received an extension to file a 5500EZ from the IRS. EVERY SINGLE TIME YOU JERKS EMAIL ME about year end plan results I have told you that I AM NOT REQUIRED to fill one out because my plan assets do not exceed $250,000.Do you not know the laws? http://www.irafinancialgroup.com/wp/do-i-have-to-file-a-tax-return-with-a...⇄ YOU straighten it out with the IRS, and tell them I TOLD YOU NOT TO FILE, and you filed for an extension ANYWAY?My goodness, you're all just brain dead aren't you?
Thanks!Tracy602.300.1904www.xpertprintsolutions.com

Review: This company is useless. They're in the business of managing 401k accounts and they do not even know the laws. Every single year for the last 8 years I have had to tell them that solo 401k accounts with assets less than $250,000 are not required to file ANY FORMS with the IRS. EVERY YEAR we go through this. There isn't a drop of continuity in this company. Well, this year we went through the same thing AGAIN, with me reiterating once again on July 23, 2015 that I am absolutely not required to file a 5500 form with the IRS, to NOT file one on my behalf, and that I was not going to pay their $ 150.00 extension filing fee, so DON'T DO IT. What did they do? Sent in paperwork asking for an extension.Desired Settlement: TRA needs to contact the IRS and let them know that THEY are is and that they filed an extension for a solo 401k plan that wasn't required. I want a letter of apology from this company and a copy of their letter explaining their error to the IRS. I told them NOT to do it, it is NOT required by the IRS for my solo 401k plan, so in addition to the above remedy, they need to remove their $ 150.00 "fee" from my account.

Business

Response:

Regarding the above reference complaint, as part of our service agreement with Solo 401(k) clients like Xpert Print Solutions, TRA prepares a Form 5500 for all clients regardless of total amount of plan assets to allow them to start the statute of limitations for their plan. Client’s below the $250,000 asset threshold are given the option to file or not file based on the total plan assets guideline. We then received the email below from the client:

Review: This company is terrible on the turnaround of dealing with 401K. Slow processing times and complete lack and disregard for the customer. Disgusted.

After receiving my request to withdraw my money from their 401K with American Funds, The Retirement Advantage as a third party administrator has failed to currently and still probably won't in the near future approve my cashout request. I have almost not been employed with my previous company and it has been more than two weeks since I requested to cash out my 401K. Thank God, I don't have an emergency need for the money.Desired Settlement: I just wish to be completely done with both companies. And hope to God no one else I work for uses this company as a third party administrator because they are garbage.

Business

Response:

We are disputing this complaint. We received [redacted] paperwork on 8/1/14. A representative from our firm had a conversation with [redacted] regarding whether he wanted to rush his distribution request on 8/5/14 as we were experiencing high volumes. [redacted] decided not to request a rush in processing his request on 8/5/14. [redacted] called on 8/13/14 in regards to the status and requested that TRA process his request. TRA faxed [redacted] request to American Funds on 8/13/14. [redacted] account was liquidated by American Funds on 8/14/14. We processed [redacted]’s distribution request within 8 business days.

Please let me know if you have any questions.

Best regards,

[redacted] | President

The Retirement Advantage, Inc. (TRA)