The Styling HQ

Initial Business Response /* (1000, 10, 2016/02/26) */
Our records indicate that the consumer registered for the promotional trial membership on 12/09/2015. As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made...

referenced in or made available by the hyperlink on the Credit Card Payment Page upon registration. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.
By participating in the risk free trial and enrolling for a trial order, members will be shipped a watch for $5.99 S&H. Our members are given the opportunity to try it for 14 days to enjoy their purchase and determine if the item is a suitable fit. If not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via email. To which our members are then given a RMA number.
If our members are satisfied, they do nothing and agree to be charged $98.00. Plus, they agree to be enrolled in our Monthly VIP Membership Program where 45 days from their initial order date and every 30 days thereafter they will receive a new item for the discounted retail price of $98.00 (Free Shipping). Our members have the option to cancel their VIP Membership at any time.
On 1/01/16 the consumer emailed our Billing Department Manager in an attempt to gather information regarding the recurring charge of $98.00 he incurred on 12/24/2015. Billing Department Manager replied to the consumer with a thorough explanation of the Terms and Conditions he agreed to upon signing up for the promotion. The consumer did not request a refund.
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $5.99. His failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed to. The consumer enrolled for the fourteen (14) day trial on 12/09/2015. Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVV2 number before proceeding any further.
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVV2 number before proceeding any further. Please note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" section. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into.
Therefore, the courtesy refund was not issued. In addition, the consumer also filed a dispute with his financial institution in which deemed the charge as valid and reversed the provisional credit granted to the consumer during the initial stages of the investigation. Respectfully, this is the extent of resolution to be met with the consumer.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Business never produced the actual documents that I allegedly signed, only generic copies of their "agreements".
My complaint is that the company (The Styling HQ ) used a deceptive sales tactic with a false survey and claim of a free prize. The company never directly denied this claim. It just provides a canned response of what they said occurred after they obtained my credit card information. If their sales tactics were not deceptive or at least confusing. Why would I have needed to contact them about the reoccurring charge to my credit card? I would have simply canceled my "membership". I had never heard of the company or been to their web site until after I found the charge on my credit card. My credit card company was not in a position to dispute the charge with the information I had and sent me to the Revdex.com.
Final Consumer Response /* (4200, 16, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business has just kept repeating itself with its responds. It cannot even get the fact that I am a male correct. When I addressed the issue with my credit card company it could not respond with the correct product referencing shoes instead of a watch.
This can only lead me to one conclusion, that I am not the first person who has had this issue. This company appears to use deceptive business tactics and then hides behind "terms" that were checked, but never being able to produce actual evidence that someone "joined" their club.
A legitimate company would be willing to work with a consumer to resolve an misunderstandings about a product, not stand behind a "party line" that they did nothing wrong.
Final Business Response /* (4000, 18, 2016/03/07) */
The consumer partook in a survey conducted by a third party organization, upon completion of this survey the consumer was redirected to our website in which states the promotion is a 14 day and does not state the product is "FREE". It is the consumers responsibility to read and understand the Terms and Conditions prior to agreeing. In addition, our website does not allow consumers to access our payment information page without agreement to the Terms and Conditions. The consumer simply overlooked the Terms and Conditions.