We spoke with the employee that handled the package and they said they did not decline the customer packaging or insurance. We never decline any customer packaging or insurance. There was a little delays with the processing due to switching of managers, but the whole process was handled...
From: Date: Sat, Jul 1, 2017 at 1:20 AMSubject: Complaint against UPSTo: Hello, [redacted]I'm sorry to get back to you so late. I know I'm within the 10 day period, but I would have liked to send this earlier. I just got back from a business trip, so I have been a bit preoccupied. The complaint ID is [redacted]The UPS store has stated that all of my accusations were not noteworthy, but I feel they are something to be considered. The employee I had originally shipped the package with has since been fired from the store. I am unsure if they have spoken with her since letting her go a few months ago, but I feel that is unlikely within the time of my filing. They responded within a few short days saying they had spoken with her, however, their previous responses to my inquiries had taken weeks. Most notably, I was told they had forgotten to check up on my claim before they had made their decision to reject my claim on the following call I made to them weeks later. They also claim not to deny any packaging requests. I understand this may be policy, but the employee I had dealt with did not follow such policy. Otherwise, my package would have been shipped properly packaged. I had not experienced any change of managers within my time calling them for the final months of the claim filing process. This may have happened early on, but is no excuse for the amount of time this manager in particular had taken. As I have said before, I am not aiming to just yell at the store until they hand me money. I believe I have been unfairly treated and ignored on several occasions during the final filing process. I just want a claim to go through that would allow this Xbox to function on a digital level. If a system replacement could happen, that would be ideal, but this process has gone long enough to where I just want an easy conclusion. Thanks for your time.[redacted]
We spoke with the employee that handled the package and they said they did not decline the customer packaging or insurance. We never decline any customer packaging or insurance. There was a little delays with the processing due to switching of managers, but the whole process was handled...
correctly. I apologize for the inconvenience.
From: Date: Sat, Jul 1, 2017 at 1:20 AMSubject: Complaint against UPSTo: Hello, [redacted]I'm sorry to get back to you so late. I know I'm within the 10 day period, but I would have liked to send this earlier. I just got back from a business trip, so I have been a bit preoccupied. The complaint ID is [redacted]The UPS store has stated that all of my accusations were not noteworthy, but I feel they are something to be considered. The employee I had originally shipped the package with has since been fired from the store. I am unsure if they have spoken with her since letting her go a few months ago, but I feel that is unlikely within the time of my filing. They responded within a few short days saying they had spoken with her, however, their previous responses to my inquiries had taken weeks. Most notably, I was told they had forgotten to check up on my claim before they had made their decision to reject my claim on the following call I made to them weeks later. They also claim not to deny any packaging requests. I understand this may be policy, but the employee I had dealt with did not follow such policy. Otherwise, my package would have been shipped properly packaged. I had not experienced any change of managers within my time calling them for the final months of the claim filing process. This may have happened early on, but is no excuse for the amount of time this manager in particular had taken. As I have said before, I am not aiming to just yell at the store until they hand me money. I believe I have been unfairly treated and ignored on several occasions during the final filing process. I just want a claim to go through that would allow this Xbox to function on a digital level. If a system replacement could happen, that would be ideal, but this process has gone long enough to where I just want an easy conclusion. Thanks for your time.[redacted]