Initial Business Response /* (1000, 6, 2015/08/07) */
There is no record of any shipment From Ms. [redacted], She must have had a pre paid shipping label from the lighting company. This is who she needs to contact. We would have been very aware of a $1800 shipment. Sorry for any confusion ....
Please let us know if we can help.
Initial Consumer Rebuttal /* (3000, 19, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard numerous reasons as to why they cannot follow up with refunding me the $1800.00 they have owed me for the last 9 months. The police report excuse has been going on for months now. In speaking with UPS the entire process should take a month to complete and it has been 9 so far. I have heard that the report should have been here, that they did not know they had to file a report , that in 10 days I would be refunded etc. When I called back in March to UPS headquarters they said this store had not even filed the complaint yet. Unfortunately I cannot begin to understand why they refuse to be forthright and pay me for the lost merchandise which was insured. I am frustrated , angry and truly sad that any business would be allowed to remain open when it obviously does not maintain the basic standards of honesty and professionalism that I would think UPS deserves .
Initial Business Response /* (1000, 6, 2015/08/07) */
There is no record of any shipment From Ms. [redacted], She must have had a pre paid shipping label from the lighting company. This is who she needs to contact. We would have been very aware of a $1800 shipment. Sorry for any confusion ....
Please let us know if we can help.
Initial Consumer Rebuttal /* (3000, 19, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard numerous reasons as to why they cannot follow up with refunding me the $1800.00 they have owed me for the last 9 months. The police report excuse has been going on for months now. In speaking with UPS the entire process should take a month to complete and it has been 9 so far. I have heard that the report should have been here, that they did not know they had to file a report , that in 10 days I would be refunded etc. When I called back in March to UPS headquarters they said this store had not even filed the complaint yet. Unfortunately I cannot begin to understand why they refuse to be forthright and pay me for the lost merchandise which was insured. I am frustrated , angry and truly sad that any business would be allowed to remain open when it obviously does not maintain the basic standards of honesty and professionalism that I would think UPS deserves .