The UPS Store

I am sorry the customer had to resolve to going to Revdex.com. I personally took her call when she called in to complain sometime in January 2016 and say that shehad found her receipt from October 2015 and wanted a refund since the package was not delivered. It is the...

responsibility of the shipper to know if the receiver can or cannot receive packages through UPS as we are not aware of who will or will not accept packages from a UPS carrier. We have shipped to Airforce bases numerous times and have never had a package returned.
When the customer called in I explained to her that UPS has a 14 day dispute policy for domestic shipments and she became very irate. I told her if she wanted a refund she had to bring in her receipt and come into the store. We did not hear back from her after this.
I would have been glad to give her a refund out of good faith, although it was not our fault that the package was not delivered. Keeping our customers happy is our priority but this lady was rude and very abusive.
 
Thank you.
Karen V[redacted]
The UPS Store

I acknowledge that I did speak to Ms. V[redacted] as well
as another lady with a heavy accent. When I went in to the store to pay the
second $30 to retain the package, I was not happy and I did tell them that they
had a nice racket going on. I did not get loud, I did not call her out of her
name, I did not curse, nor did I make any threats. I was not rude or abusive to her as she
claimed. At no time did she (Ms. V[redacted]) nor any other employee offer a refund.
In fact, they were quite clear that they would not give me a refund. .I was
told that the second charge was a reimbursement because she claimed they had to
pay UPS for the return of the package. Additionally, I was told by Ms. V[redacted]
that I would have to pay a third amount of $30 to get the package resent by
them I would not be pursuing this issue if they had made some attempt to do the
right thing?
On 3/22/2015, I contacted Liz at UPS customer service
and she said that the package was signed for at the [redacted] Air Force Base by
an employee named David (no last name provided) on 10/30/2015. As of completion
of the signature by David, the transaction between me and UPS was terminated. Neither
UPS nor the UPS Store should have been able to determine the disposition
of the package without my authorization. Clearly, I was the sole owner of
this package and should have been the only one to determine the disposition of the
package. There was no
Contractual agreement that legally allowed neither UPS
nor the UPS store to have possession of my package. Therefore, even if I
checked the tracking system the first week of November 2015, it would have
shown that the package was successfully delivered. I would not have had any
reason to suspect that the package would be returned on 12/9/2015 because the
only record of delivery available to me showed that the package was delivered
in a timely fashion. Ms. V[redacted] argued that I had 14 days to dispute the
shipment; however, I was not notified of the delivery problem until over a
month later.
Two UPS customer service representatives were the first
people to alert me that there was a longstanding problem with deliveries to
military bases. So I contacted the supervisor of the mail area who not only
confirmed what the customer services representatives said, but provided a
logical explanation of what likely happened. He explained that only packages allowed
to be dropped off in the mail distribution area were those delivered by the
United States Postal Service. He further explained that UPS delivery people
could come on the base, but could not come to the mail distribution area. Since
the full name of the person who signed for the package is not known, there is
no way to know if the package made it to the distribution area.
On the day that I initially took the package to the
UPS Store I asked the clerk if they delivered to military bases and she said
”yes” and she saw no problem because they send packages to military bases all
the time. This definitive statement indicated to me that she knew what she was
talking about, so I saw no reason to verify her statement as factual. If she
had said that she was not sure, I would have gone to the Post Office. If it
were not for the dissemination of this erroneous information, I would have
mailed the package at the Post Office.
I would have been willing to accept half of the
amount; however, since Ms. V[redacted] has resorted to lying, I want the entire
amount of just under $60.
Regards,
Linda Jones

Revdex.com returned a call to Karen V[redacted] today and she advised that she agreed to refund half the amount to the consumer and that she was going to come in to the store and pick it up.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  My issue with this company is totally resolved.