Good afternoon, Sorry it took so long to get back to you. Unfortunately when you email last I was on vacation and they didn't get back to you. When I came back it was not communicated to me that this had not been taken care of. Mr. [redacted] reported a leak in the...
kitchen coming from the upstairs apartment in January. Maintenance went in and ran all the appliances and water outlets upstairs and failed to locate a leak. Because the bathtub upstairs needed some resurfacing they thought that might be what it was. The tub was resurfaced. On 2/1/16, Ms. [redacted] again complained about a leak coming from upstairs. Maintenance went in and looked at the dishwasher and ran it through several cycles again unable to get a leak to happen in their apartment. The upstairs neighbors moved out and there were no more problems for several months. In May Ms. [redacted] called our oncall maintenance and again reported a leak. I sent our head maintenance to her apartment to check out the leak. She came by a few days later very upset saying that it was still leaking. I contacted our master plumber who went with our maintenance supervisor to check out the leak. They again ran the dishwasher upstairs through several cycles and no leak. We informed Ms. [redacted] that we would have to cut in to her ceiling to see where the leak might be coming from. She was very upset anddid not want us to go in to her apartment and cut the ceiling while she was there. At this time she also put in her notice and decided to move out. If you have any further questions, please call me. Northridge Court Apartment Homes 3417 N Midland Dr. Midland, TX 79707 P (432) 697.2242 | F (432) 689.2755 [email protected] Northridgecourt.com
Complaint: [redacted]
I am rejecting this response because: we moved out of that apartment on June 4th an gave them the keys on or around the 12th they still charged us for a full months rent and a full water bill which I don't feel we should have had to pay since we were not even there we did leave our lease early but we had given them more than enough chances to fix the problems in a timely manner it wasn't our fault the couldn't find the problem an we should not have to pay for a place we weren't living in we feel they should be paying part of that month back to us
Regards,
[redacted]
Good afternoon, Sorry it took so long to get back to you. Unfortunately when you email last I was on vacation and they didn't get back to you. When I came back it was not communicated to me that this had not been taken care of. Mr. [redacted] reported a leak in the...
kitchen coming from the upstairs apartment in January. Maintenance went in and ran all the appliances and water outlets upstairs and failed to locate a leak. Because the bathtub upstairs needed some resurfacing they thought that might be what it was. The tub was resurfaced. On 2/1/16, Ms. [redacted] again complained about a leak coming from upstairs. Maintenance went in and looked at the dishwasher and ran it through several cycles again unable to get a leak to happen in their apartment. The upstairs neighbors moved out and there were no more problems for several months. In May Ms. [redacted] called our oncall maintenance and again reported a leak. I sent our head maintenance to her apartment to check out the leak. She came by a few days later very upset saying that it was still leaking. I contacted our master plumber who went with our maintenance supervisor to check out the leak. They again ran the dishwasher upstairs through several cycles and no leak. We informed Ms. [redacted] that we would have to cut in to her ceiling to see where the leak might be coming from. She was very upset anddid not want us to go in to her apartment and cut the ceiling while she was there. At this time she also put in her notice and decided to move out. If you have any further questions, please call me. Northridge Court Apartment Homes 3417 N Midland Dr. Midland, TX 79707 P (432) 697.2242 | F (432) 689.2755 [email protected] Northridgecourt.com
Complaint: [redacted]
I am rejecting this response because: we moved out of that apartment on June 4th an gave them the keys on or around the 12th they still charged us for a full months rent and a full water bill which I don't feel we should have had to pay since we were not even there we did leave our lease early but we had given them more than enough chances to fix the problems in a timely manner it wasn't our fault the couldn't find the problem an we should not have to pay for a place we weren't living in we feel they should be paying part of that month back to us
Regards,
[redacted]