Threadflip, Inc.

Initial Business Response /* (1000, 5, 2015/10/29) */
The buyer received the item on October 13th and wrote into support on October 15thShe was in the three days to return the itemHere is the item
listing:
http://www.threadflip.com/items/XXXXXX-asos-limited-edition-leather-studded-slee...⇄ /> There are multiple pictures that show that the belt is attached to the jacketThere is not even a single picture of the jacket without the beltIf the jacket did not come with the belt, it should have state soThe buyer received the jacket with the belt missing even though there were belt loops on the jacket indicating it was supposed to come with a beltWe did require the return and the buyer returned the item to the sellerThreadflip even paid for the return shipping costs
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the returned itemMoreover this still does not change the fact that $was taken from my paypal account, when $was the amount I received from the sale of the jacket
Final Business Response /* (4000, 9, 2015/11/04) */
Here is the return tracking number:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405%XXXXXX%XXXXXX%XXX...⇄ /> It will be put back in the mail shortly
We asked PayPal to only take $from your accountAfter the item is returned, only $will be taken and the rest will be put back in your account
Final Consumer Response /* (2000, 11, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Threadflip agreed to only take the amount of the jacket and not any additional amount

Initial Business Response /* (1000, 5, 2015/08/17) */
I see the messages that this user sent and we are sorry we could not respond quick enough. Unfortunately, our messaging system within the app is not as developed as we wish it could be. IF the user had written to [redacted]@threadflip.com with this...

inquiry we would have responded within 24 hours. When we saw the messages we immediately sent her the return shipping label. Typically refunds are issued in the form of cash credit but we are going to issue a refund back to her credit card. We are sorry for this situation and tried to solve it in a timely matter.

Initial Business Response /* (1000, 5, 2015/05/05) */
We understand that we far exceeded the 14 business day timeline. We communicated this to our user multiple time by sending her emails that we were delayed and we apologized profusely. In our terms we state that if we have the items are received...

by us, then they will remain in our possession for 90 days before she can request to have them returned:
http://www.threadflip.com/help/terms
We do our best to communicate our time frame with our users. Her items are going to be uploaded shortly and they will be sold on Threadflip. Threadflip will pay for the return of the users unaccepted items as compensation for the delay. All she needs to do is write into us and we will pay the $10 for her.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like all my items back. I expected them to be listed within 14 days, not within 90. I believe the items are for listed for sale for 90 days, but the listing time is 14 days. It has now taken close to two months to list my clothing. I want nothing to do with your website,and I do not want my clothing listed, I would just like my entire bag returned to me. Just because you have communicated the MAJOR delay does NOT make it okay. I think it is entirely reasonable to request my items be returned to me.
Final Business Response /* (4000, 9, 2015/05/15) */
Threadflip has paid for the return of this users items. They will be in the mail shortly and will be returned back to her.
Final Consumer Response /* (2000, 11, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/06) */
We corresponded with [redacted] and we were extremely responsive and gave her satisfactory answers within 24 hours.
We have uploaded all of her items and we did not reject any of her items. The pricing of her items have been fair and we have...

been responsive. Our policy specifically states "Once your accepted items are uploaded in your closet, they will remain listed for 90 days. No requests for returns will be accommodated during that time."
http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ /> You can also view our policy about returns in our Terms and Conditions
http://www.threadflip.com/help/terms
It specifcially states "All Full Service Items, once received by Threadflip, are listed for up to 90 days, or until they are sold. If for some reason, you want to request any of your Full Service Items be returned to you after they are listed and before they are either sold (i.e. once a Member has agreed to purchase the Full Service Item) or have been listed for 90 days; you may do so by emailing [redacted]@threadflip.com, and by paying a $4 processing fee per item listed, plus a $15 sihpping fee. However, we will not return your Full Service item if it is sold before we process your request."
We need to follow our policies and we cannot return her items to her at this time. They were priced accurately based on brand and condition. Her 90 day period will be up on October 20th or she can pay $43 to have all the items returned.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per their response, it is clear that customer service is NOT the policy of this company. I have stated in my claim that I am not happy with how they have managed my items, and they have not shown any concern for that. They state how they have responded to my emails..but they have not responded to my concerns and offered me any customer satisfaction. They say their pricing is fair...fair to whom?...not fair to me. I have reviewed their selling policies before I listed with them and there is no alternative return policy with additional costs...this was something made by them up after my return request. I never expected to experience anything like this from a company that is supposed to be working for me! I never thought for a minute that if I had some disagreement with the selling strategies of this company, they would harbor my items illegally against my will. I maintain my position on this companies shady business practices. I want the listings on their site cancelled and my items returned at their expense immediately.
Final Business Response /* (4000, 9, 2015/08/12) */
We have not made these policies up. They are clearly listed in our Terms and Conditions and our FAQs:
http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ /> http://www.threadflip.com/help/terms
At this time, we are unable to get the items back to the user. We have spent time and money to get these items uploaded and if she wants her items returned, she can make the $43 payment to get them returned. Otherwise, she can wait til October 20th to get them returned. We do need to follow our policies and we make these clear to our users before sending the items in.

Initial Business Response /* (1000, 5, 2015/09/24) */
We listed this item on May 6th and we give items 90 days to sell. We made an exception and listed the item for over $120 so that it could try and sell. We originally, listed the item at $88. At this time, the user could have written in so that...

we could have lowered the pricing. During that 120 days, we lowered the price of the item so many times and it eveentually dropped to $30. Unfortuantely, the dress did not sell. This brand is not in high demand on our site and we are sorry we could not sell it for her. Our policy clearly states that if there are items that did not sell, the user must pay $10 to get their unsold items returned. Due to space capacity, we are unable to list the item for any longer. We want to make it clear that the user could have requested a price change within that 120 day period and we would have been happy to lower the price because we want every item to sell. There is a time limit for making this $10 payment. She has until tomorrow Friday, September 25th to make the $10 payment or the item will be donated. We have explained these policies clearly and unfortunately, there is nothing else we can do. We look forward to her $10 payment.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There story is inconsistent with customer service feedback that I have read. They are now saying they listed the item at $120 so that it could try to sell, which doesn't even make sense. I just want the dress returned because every step along the way of dealing with Threadflip has been a nightmare.

Initial Business Response /* (1000, 6, 2015/07/28) */
We reached out to our user on January 12th letting them know their Full Service label had expired. We can provide this email if needed. Since she continued to use the label even though it was expired, we could only provide insurance of $150. The...

items she says were included were not of our highest value (Banana REpublic, Coach) and they would not sell for a high amount on our site. We credited her $150 as a courtesy since the label had expired.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $150, although the company should specify that their full service kit has an expiration date, which they did not make me aware of. Furthermore, I wasn't given then option to have my items returned, which leads me to believe that they are just scamming their customers. I do not recommend anyone to use this site. I will no longer use this service, nor do I recommend any one else does.

Initial Business Response /* (1000, 5, 2015/09/18) */
We reached out directly to our Full Service team regarding this issue and they specifically wrote:
We've searched through the rejects, merchandising logs, and other clients listed that day but I haven't found anything. The Nine West we...

wouldn't have accepted based on our brands list, but they weren't in the rejects either. I ran a looker query and searched the shop grid but the other items aren't listed on the site anywhere.
These items do not seem to be included within this users submission. We make note of all damage when a package arrives. Threadflip made a huge exception and returned the users items to her for free. Additionally, we gave her a $100 site credit for her frustrations. Unfortunately, without having a record of them being submitted, we cannot provide her with more compensate.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Threadflip needs to take much better care of the items people send in via their Full Service option. I really don't believe that my items (and the highest value ones at that) really just "disappeared". I dropped my FS kit off directly at the post office, so don't believe there was much room for tampering prior to its arrival at Threadflip. I don't trust their check-in process; just b/c they didn't "check it in" doesn't mean it didn't arrive.
I also am unhappy with their resolution. Store credit isn't valuable to me - the reason I sent in my items is to downsize my wardrobe and make $ (cash) in the process, not to buy more stuff. I would much rather have them use their insurance policy to reimburse me, except that their staff has to "check in" the items for that to be valid. How convenient... I would be interested to see if they have ever covered anyone's items with their supposed insurance program.
Also, I have not received my items back yet that they supposedly returned to me - I wonder if they "fell off the truck" as well...
Prior to this experience, I had a very positive opinion of Threadflip - I had made purchases with them several times and had been very happy with the service. I was very excited to begin selling with them as well. After trying out their Full Service option, however, I will no longer be shopping or selling with them. Shady practices going on there...

Initial Business Response /* (1000, 5, 2015/06/17) */
The return tracking number for the rest of the items is 1ZXXXXXXXXXXXXXXXX. They are in transit and on their way back to the seller. :)
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)

Initial Business Response /* (1000, 5, 2015/09/29) */
The items have already been returned to the user. They were delivered:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Additionally, we shipped her items on time and she was paid on time. For...

example:
Item purchased on 9.8> Shipped on 9.10>user paid on 9.13
Item purchased 8.26>Shipeed 8.26>user paid on 8.31
Additionally, we have already returned all the items to her. She no longer has to use our service.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business returned my items which wee packed carelessly. Three items were missing and the business is refusing to pay me for the items for what they were listed as. Business lists each item at a certain price and whatever it sells for, they get 40% and seller gets the rest. They paid me for what the items would have sold for, however I DO NOT believe that they are due their fee because they did not sell the items nor did they do any work to have them sold. They LOST my items in transit due to their careless shipping department and are now refusing to pay me for them. I've tried to call them but they offer no phone support. I've been dealing with a [redacted] in customer support who says that they are a "small business" and don't offer phone service. I have requested on THREE occasions for a MANAGER or someone in charge to call me - and I'm still waiting.
Final Business Response /* (4000, 13, 2015/11/04) */
We do understand that we did not return three of the items, however our policy is clear that the if the items are sold you will receive the commission based off the price of the items. It is better for the user to receive the money rather than have the items returned to sell them somewhere else. WE have already credited this user and we cannot credit her further.
Final Consumer Response /* (4200, 15, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will pursue on my own - via legal counsel.
I would appreciate you rating this business as a risk for consumers. They are dishonest and provide NO SERVICE whatsoever.

Initial Business Response /* (1000, 5, 2015/09/18) */
We received this users items on August 7th and not in June. Here is the tracking information for her items showing Augsut 7th:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Due to an overwhelming amount...

of submissions, we were delayed in processing.
We notified this user on August 26th letting her know it would be an additional 6-7 weeks. We will get her items uploaded ASAP and we are working really hard to do so.

Initial Business Response /* (1000, 5, 2015/06/10) */
I spoke directly with the buyer who processed the shipment and unfortunately they do not recall seeing 8 pairs of shoes.We always make note of any damage to the package upon arrival, for situations where items may have fallen out in transit,...

however there are no such notes recorded for her shipment.
Unfortunately without record of having received these items we are unable to compensate you for them. We have gone ahead and issued you a site credit of $40 for this unfortunate situation. I sincerely apologize for this.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no way only one pair of shoes arrived. I shipped all eight pair in one box, sealed tightly. If the box wasn't damaged as you say, then all eight pair arrived safely. Clearly this isn't an isolated incident. If you look at other online reviews, there are numerous complaints from others who have experienced the same thing. To put it plainly, you are stealing from people. Unfortunately for me, it is my word against yours and I can't prove anything so I am out seven pairs of very expensive shoes. Lessoned learned. You are crooks and should be ashamed of yourself. You should also not be allowed to have a business where it is normal course to steal from people. That is unacceptable.

Initial Business Response /* (1000, 5, 2015/11/20) */
Hey there,
On November 4th, we reached out to the user and said we would return her rejected items for free. We said:
Hey there,
We will get the items returned to you for free :) What address would you like them returned to?
The...

user never responded to our inquiry and still hasn't. We just reached out again. We have the items in our possession ready to return.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have copies of all the emails which I sent to Threadflip. I did respond to the stated email and asked when to expect the items, no response what received except the same automated.
All my communication on the Threadflip site has been deleted and all the Gmail records have not.
I still do not have my items even after immediate response to the Nov 4 email.
My time and effort is valuable as well!
I await to see the return of ALL my items.
Sincerely,
[redacted]
Final Business Response /* (4000, 17, 2015/12/10) */
We have paid this user $150 since we have not returned her items. She can head to her accounts page and cash out via PayPal.
Final Consumer Response /* (4200, 20, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$150 is not acceptable for leather pants, leather skirt, new with tags Calvin Klein herringbone winter coat +, +, + and my time and aggravation in chasing this company down. The only reason they are responding now is due to the Revdex.com.

$350 for items and $100 for making me chase you and apology for not returning my items.

Initial Business Response /* (1000, 5, 2015/07/03) */
[redacted] contacted us Tuesday 6.26 at 11:09 AM, we responded to her on Tuesday 6.26 at 1:09. We did respond to her inquiry within 2 hours of her writing in.
We have returned all of her items to her free of charge. We are sorry for this...

unfortunate situation and this user does have her items returned.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not respond to me when I first emailed them on 6/26. However, after I filed the complaint with the Revdex.com, tweeted to their Twitter account, and called and left them a voicemail to complain, they did finally respond the same day (6/30). They have told me that they have returned my items, but I have not yet received the items. I will be happy with the resolution and will accept the response when I receive my items back.
Final Business Response /* (4000, 9, 2015/07/13) */
The return tracking information shows these items have been returned:
[redacted] (delivered 7.8)
[redacted] (Delivered 7.6)
[redacted] (7.10)
Final Consumer Response /* (2000, 11, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The packages were delivered and I am now satisfied with the resolution.

Initial Business Response /* (1000, 5, 2015/09/18) */
Can we please get the email for [redacted]? We do not have any users by this name and are unable to find an order number. If she can provide us a link to her closet, then we can find her email and her purchase and we can look into why she...

was not responded to. As of now, we cannot help because we cannot find her as a user and we do not see a purchase.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My order number is TFXXXXXXXXXXXX,, signed up under [redacted]. I emailed the seller 3 times.. absolutely NO RESPONSE. Emailed you at threadflip 3 times also.. NO RESPONSE..I did it in the demanded 3 days time. I was looking at SIZE mediums.. this is a SMALL.. says so on the label too.My email is [redacted]@msn.com.. it would have been on all my emails to you guys!
Final Business Response /* (4000, 9, 2015/09/25) */
We sent emails to this user on the following days and times:
September 5th at 12:13 PM
September 8th 4:13 PM
September 9th 1:39 PM
I have attached screenshots of all of our responses. Is it possible our emails ended up in her spam folder?
In order for us to require a return, the buyer must send us pictures of how the item differs from the item listing. This user did not respond to us at all so we could not proceed with a return. Please have this user send the photos to [redacted]@threadflip.com. We do want to make it clear that we responded to every message this user sent to us.

Initial Business Response /* (1000, 5, 2015/05/14) */
The first time we heard from this user was on May 6th and we responded on May 7th. We did not hear from her again until May 11th. According to our records, this user has been refunded for the items she did not receive. In total, on two messages...

were left by this user and we responded to each message within 24 hours. Overall, this problem has been resolved.