Thrifty Car Sales

March 20, 2014Dear ** [redacted] ;Thank you for taking the time to forward us the letter written by ***As you stated in your letter there are always two sides to a situationFirst we need ** [redacted] to state the right facts** [redacted] has never called or reached out to this dealership to request copies, or any information pertaining to the repairs preformed on his vehicleIf he had we would have been more than happy to provide him with all the copies for his recordsFor this reason we have enclosed along with this letter all his copies pertaining to his vehicleHe is correct in stating that the day after he purchased his [redacted] that the oil light came on but rather then pulling over he continued to drive his vehicle which eventually sized his engineOur technician did drive to him as a convience to check the vehicleAt that point he stated he was going to check drain plug but never stated that it was looseNot knowing the severity of the problem he did try to add oil but the vehicle would not start.In fact to clear up the misunderstanding as you will see in the technician notes provided it was an oil line that is behind the oil filter that broke and leaked outThis was an unforeseen circumstance and at no one's faultThis is reason why his engine was covered for repair [redacted] is the manufacture for [redacted] and [redacted] so the vehicle was towed to [redacted] of Route [redacted] and they were the ones that replaced his engineHe has been looking for an [redacted] dealership in the valley that has replaced his engine but they would not have any record because none of them did itAgain I refer to all the copies enclosedHe is entitled to all this paper work so there would be no reason for us not to provide them to him.As he stated this vehicle has not gave him any other problems from that point onIn reposes to his claim of the bumper support rack being bent, As he states he was given a copy of the [redacted] which he read and then sign to confirm he had the chance to review itWe can only go with what we have available to us if indeed the bumper support rack was bent which we doubt there would have been no way of us knowing as it is not a visible item due to locationWe also find it inconceivable that if it was bent there would be no other signs of damage on the vehicleIt is not part of the frame and perhaps this part got bent when his elderly neighbor hit his fender which is right next to the bumper.In conclusion we have enclosed all of his copies so he now has for his records, as well as ** [redacted] is more than welcome to come in and we would be more than happy to try to trade in his vehicle toward the purchase of any vehicle of his choiceWe will work hard to give him a great trade in value as he is a repeat customerHe can come see me personally and I will personally get involved in his transaction.Should you have any further questions regarding this matter please feel free to contact me at [redacted] ***.Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The ad I faxed you states vehicle price $10,and there is no asterick or "see below" next to it I asked Mike about it the day before I came in and he said nothing about $12, If the ad states "vehicle price $10,981" than how can they change it or add anything below without even an asterick to show us the price was never 10, I am sorry but I am far far from rich and my car was totalled in an accident and I had days to get a new one This car should have been advertised as "vehicle price $12,because no matter how much you put down, that is what they are charging This to me is clearly advertising because this car price was not sold as advertised Also, if it is based on $ down, than why was the of my not subtracted from the 12,981? Regards, [redacted]

April 14, Enclosed we have included as per ** [redacted] request the Invoice copy of the engine that was installed by ***.Hopefully this will complete all the paper work is he looking forShould he require any other copies he can reach out to me personally and I would be happy to assist him in any way possible.We can only go with the [redacted] says and this is the reason we show every customer and give every customer a copy of the [redacted] We also ask each customer to sign the [redacted] so we are assure they saw the [redacted] and are seeing what we are seeingI ran [redacted] again today 4/14/to make sure there was not an accident that was posted after ** [redacted] took possession of the vehicle and it shows no accidentsI enclosed a copy for him.In just dealing with Facts, ** [redacted] has had possession for this vehicle now for months now and @ 25,milesWe have no idea when and how the bumper support got bentI had my service manger look up the price of a bumper support for his vehicle it is @This is in no way is admittance of any wrong doing but in good and in good customer service we will offer ** [redacted] this amountAs well as stated before if he like to trade in his vehicle we would work with him in the process and give him a higher trade in value since he purchased the vehicle from us.Thank you

We had contacted *** *** trying to set up and appointment for her and her girlfriend *** ***My General manager had spoken to her and was awaiting a return phone call last Thursday or Friday from her to set up a time to come in so we could sit down and show her where the was taken off the price and she did receive full creditWe thought be easier to sit down the rather on the phoneWe have not received a phone call back as of Monday 6/1/2015.There is no asterisk next to the price as Third party vendors cannot accept anything in the price field other than numerical itemsTherefore #," will not be picked up, that is why there is not in that fieldThe disclaimer is there in Bold as allowed and explained several times.This is what we are willing to do for *** ***We will purchase the vehicle back from her at the full price of 12,We will cancel her Service contract on her behalf and she will get a full refundWe will cancel her Gap Policy on her behalf and she will get a full refundWe will on her behalf for her file for a sales tax refund to see if she can get her sales tax money back.This will allow her to get her money back and she can start from ground zero again.Selling the vehicle of 10,is not an option as it was not an option the day she purchased itI will if she chooses to keep the vehicle in an attempted of good will offer them back in to satisfy aCustomer in our communityThis offer expires June 5, 2015.Thank you again for your time,Joseph B***i President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:April 9, 2014I have received the response and I am choosing to dispute it further. After a few phone calls with you, I have gotten you the documents for the work I had done as well as the business card of the employee ([redacted]. [redacted]) I had contacted regarding my issues with the vehicle. Some of the documents I had provided for you contain pictures of the fender damage from the neighbor as well as the prior damage done to the vehicle. If you refer to the pictures, you will see that the fender damage was some scratching that required a repainting of the part of the car. There is no damage to the frame work from this incident. If you refer to the pictures marked as ‘prior’ you will see that the damage I am complaining about is absolutely no where near the corner wherethe neighbor bumped into the vehicle. Again referring to the pictures marked as ‘prior’ you will see that the damage is in the center of the front of the vehicle. Please look and the pictures marked as FRONT-PRIOR, RT LINER-PRIOR, REBAR-PRIOR, and ABSORBER-PRIOR.To further dispute the response, they (Thrifty Car Sales) still have not provided all of the necessary documents for the engine. I called and spoke with [redacted], the service manager of the [redacted] shop where the engine work was done, on March 25. Though they do have the documentation for the work done, they do not have the receipt for the motor itself. I was informed by **. [redacted] that the motor was not provided by [redacted]. I have been requesting an engine receipt with the mileage VIN and cost. If Thrifty is unable to provide these documents, they are then falsely specifying the work done to the car and the compensation to be met. The receipt they provided was for the work done, not for the motor purchased. I have no idea if there is any prior damage to the motor itself such as flood damage or blown gaskets, et cetera.All documents I was able to provide has been handed in to you personally as I do not have access to a fax machine or copier in order to be able to provide the files along with this email.Thank you,

Thank you for your letter dated on Thursday May 21, 2015 in reference to [redacted] purchase of her 2013 [redacted]. Ihad time to read her complaint and spoke to all those involved which would be not only Mike G[redacted] but William N[redacted] as well. [redacted] facts are correct in which she...

called Mr. G[redacted] on Friday and came in on Saturday the 16th, [redacted] asked about the pricing on this vehicle and was explained that the Price and Payment included 2000 cash down or trade equity. When she came in on Saturday to test drive the vehicle which she liked as stated.Like many advertised pricing you see advertised on TV, Newspapers or heard on the Radio there is a disclaimer required on how that price or payment was or achieved as another example she may see a new car advertised to lease for 149 am month. It will then disclose that it requires 3000 cash down and a security deposit to achieve this payment. We do not and will not ever practice any deceptive advertising for this reason we put it up as close to the top as possibility allowed verses on the very bottom of the page. We also make sure the amount and explanation is read first and not buried somewhere in the middle or hidden or search for. We also made sure it was in capital letters so it stands out and not in small mouse type print. [redacted] is correct in saying that all of our cars our advertised this way as we do not pick and choose which vehicles we advertise this way, we advertise all of our vehicles as not to be deceptive but rather equal across the board.[redacted] had acknowledge she saw the sellers notes but did not understand it, it not only was explained it to her by Mr. G[redacted] but Mr. N[redacted] as well. It was even show and wrote down showing as Advertised and she acknowledge the price and terms by signing this paper see enclosed,In the end this dealership did nothing wrong [redacted] was told, shown and requested her signature prior to her even giving her down payment to make sure she was happy with her purchase and was disclosed the price and payments and understood. At any given point she could have said no thank you.Any how it is this company policy to try to have 100 percent happy customers we try our best to achieve this and if [redacted] is unhappy with her purchase she may return the vehicle and we will purchase it back from her for the Original price she paid less mileage and excess damage if any,Hopefully she sees she got a great deal and value and we would look forward to servicing her vehicle with her life time oil changes and ** state inspections.However if she chooses she wants to return this vehicle she may contact me at [redacted] before June 5, 2015. This is no way any omission of Wrong doing but rather good local business practice.Thank you for your time and consideration in this matter, should you have any other questions please contact me.Joseph B[redacted]i President

March 20, 2014Dear **. [redacted];Thank you for taking the time to forward us the letter written by **. [redacted]. As you stated in your letter there are always two sides to a situation. First we need **. [redacted] to state the right facts. **. [redacted] has never called or reached out to this...

dealership to request copies, or any information pertaining to the repairs preformed on his vehicle. If he had we would have been more than happy to provide him with all the copies for his records. For this reason we have enclosed along with this letter all his copies pertaining to his vehicle. He is correct in stating that the day after he purchased his 2006 [redacted] that the oil light came on but rather then pulling over he continued to drive his vehicle which eventually sized his engine. Our technician did drive to him as a convience to check the vehicle. At that point he stated he was going to check drain plug but never stated that it was loose. Not knowing the severity of the problem he did try to add oil but the vehicle would not start.In fact to clear up the misunderstanding as you will see in the technician notes provided it was an oil line that is behind the oil filter that broke and leaked out. This was an unforeseen circumstance and at no one's fault. This is reason why his engine was covered for repair. [redacted] is the manufacture for [redacted] and [redacted] so the vehicle was towed to [redacted] of Route ** and they were the ones that replaced his engine. He has been looking for an [redacted] dealership in the valley that has replaced his engine but they would not have any record because none of them did it. Again I refer to all the copies enclosed. He is entitled to all this paper work so there would be no reason for us not to provide them to him.As he stated this vehicle has not gave him any other problems from that point on. In reposes to his claim of the bumper support rack being bent, As he states he was given a copy of the [redacted] which he read and then sign to confirm he had the chance to review it. We can only go with what we have available to us if indeed the bumper support rack was bent which we doubt there would have been no way of us knowing as it is not a visible item due to location. We also find it inconceivable that if it was bent there would be no other signs of damage on the vehicle. It is not part of the frame and perhaps this part got bent when his elderly neighbor hit his fender which is right next to the bumper.In conclusion we have enclosed all of his copies so he now has for his records, as well as **. [redacted] is more than welcome to come in and we would be more than happy to try to trade in his vehicle toward the purchase of any vehicle of his choice. We will work hard to give him a great trade in value as he is a repeat customer. He can come see me personally and I will personally get involved in his transaction.Should you have any further questions regarding this matter please feel free to contact me at [redacted].Thank you,

April 14, 2014
Enclosed we have included as per **. [redacted] request the Invoice copy of the engine that was installed by [redacted].Hopefully this will complete all the paper work is he looking for. Should he require any other copies he can reach out to me personally and I would be happy to assist him in any way possible.We can only go with the [redacted] says and this is the reason we show every customer and give every customer a copy of the [redacted]. We also ask each customer to sign the [redacted] so we are assure they saw the [redacted] and are seeing what we are seeing. I ran [redacted] again today 4/14/2014 to make sure there was not an accident that was posted after **. [redacted] took possession of the vehicle and it shows no accidents. I enclosed a copy for him.In just dealing with Facts, **. [redacted] has had possession for this vehicle now for 19 months now and @ 25,000 miles. We have no idea when and how the bumper support got bent. I had my service manger look up the price of a bumper support for his vehicle it is @110.00. This is in no way is admittance of any wrong doing but in good and in good customer service we will offer **. [redacted] this amount. As well as stated before if he like to trade in his vehicle we would work with him in the process and give him a higher trade in value since he purchased the vehicle from us.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The ad I faxed you states vehicle price $10,981 and there is no asterick or "see below" next to it.  I asked Mike about it the day before I came in and he  said nothing about $12,981.  If the ad states "vehicle price $10,981" than how can they change it or add anything below  without even an asterick to show us the price was never 10,981.  I am sorry but I am far far from rich and my car was totalled in an accident and I had 5 days to get a new one.  This car should have been advertised as "vehicle price $12,981 because no matter how much you put down, that is what they are charging.  This to me is clearly false advertising because this car price was not sold as advertised.  Also, if it is based on $2000  down, than why was the 2000 of my 6000 not subtracted  from the 12,981? 
Regards,
[redacted]

Review: Thrifty car dealer sold me a 2012 [redacted] with 34,000 and full warranty. However three weeks after I purchased the vehicle it started having transmission problems. I informed the salesperson of this when I went to pick up my license plates. I then contacted [redacted] a licensed dealer to have them look at the transmission. After they did their inspection they informed me that it had the incorrect transmission fluid in it and that it had been serviced previously. Which they knew due to the fact that the gasket in the transmission was replaced incorrectly. At that time they informed us to contact Thrifty and explain the issue to them and have them be responsible for the payment of a flush. As the flush would be the first step to determine what other problems were in the transmission besides of course the incorrect fluid. We took it to thrifty they checked their records and of course found nothing to do with the transmission but told us they would get back with us on monday after speaking to their lead mechanic. The phone call we recieved stated that [redacted] did not verify anything we said. So we called [redacted] back and they said that yes in fact they did explain everything to them. During this I called the extended warranty company and they sent me to [redacted] headquarters who also called [redacted] and was told the same thing. I was at this time informed that with the incorrect fluid in the vehicle now, any and all transmission work from here on out would not be covered under any warranty whether it was from dodge or my extended warranty. Thrifty who is owned by tri city motor sales is doing nothing to fix this issue or to help offset any cost incurred on a vehicle I purchased that ended up with transmission problems after owning it for only three weeks.Desired Settlement: I purchased a newer vehicle so that I would have the peace of mind at having a full warranty. That is not the case. I no longer have a warranty on a main functioning part of my vehicle and have already put more money into it than my car payment and have yet to even make a payment! I want what I paid for, and what was promised to me. A functioning vehicle with a warranty. Right now I have neither.

Business

Response:

Mr. [redacted] did purchase a 2012 [redacted] from Thrifty Car Sales on 11/11/2013. However the purchase price was not $23,000.00 but $15995.00. The sales manager [redacted] drove the [redacted] and could not find a problem, Mr. [redacted] has 37 years experiance as a sales manager and builds and works on racing engines and transmissions. He told Mr. [redacted] that if he experianced the problem again to take the car in to a [redacted] dealer because the car was under factory warranty. According to the service manager at [redacted] they could not find or duplicte the problem that Mr. [redacted] complained about. We also had the service manager at [redacted] of the Tri-Cites look at the car and drive it and he could not find a problem either. I just looked up our servce records on the vehihcle and the transmission was working fine and was not touched, I also looked up [redacted]s recomended 1st transmission service they recomend it be done at 60,000 miles. The vehicle was operating fine when it left here and according to 2 technitions and 2 service managers there is nothing wrong with the vehicle.

This is the first I have heard of this problem and I would be more than happy to work with Mr. [redacted] on trading out of the car he is unhappy with. Have him contact Morgan his sales person and we will work to rectify the problem.

Thank you

General Sales Manager

Tri-Cities Motor Sales

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

The dealer of thrifty car sales refuses to give back my deposit , he refused to show me the title,original paper work, and record for a future agreement. He said " what if we had the title" admitting that he didn't have the title. Also on July 13 on a recorded conversation that they have over the phone they admit not to having a title. I signed no finical agreement with them but what id did sign was altered from the original document that state I would have received a full refund. They stamped a non refund part afterwards then gave me a copy of the altered version. I will also show where it says im entailed to a refund and I have a witness to testify to these claims.Product_Or_Service: 2012 toyota corolla Desired Settlementthe full amount deposited. Business' Initial Response The customer signed all documents including a legal and binding bank contract and purchase and sales agreement. We responded to a direct letter the customer sent to the dealership and included copies of these documents. The customer is not entitled to a refund.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Their bussiness ethic is unjustice and unfair not once I was told that my money was non refund able and was rush thru the process thrifty auto sales taken advance of people with poor credit robbing them blind , this bussiness should be a crime and it should be known to everyone they Robb my deposit and lie about the contracts .. That the way they do bussiness I don't accept this response because u stole my hard earn money

The dealer of thrifty car sales refuses to give back my deposit , he refused to show me the title,original paper work, and record for a future agreement. He said " what if we had the title" admitting that he didn't have the title. Also on July 13 on a recorded conversation that they have over the phone they admit not to having a title. I signed no finical agreement with them but what id did sign was altered from the original document that state I would have received a full refund. They stamped a non refund part afterwards then gave me a copy of the altered version. I will also show where it says im entailed to a refund and I have a witness to testify to these claims.Product_Or_Service: 2012 toyota corolla Desired Settlementthe full amount deposited. Business' Initial Response The customer signed all documents including a legal and binding bank contract and purchase and sales agreement. We responded to a direct letter the customer sent to the dealership and included copies of these documents. The customer is not entitled to a refund.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Their bussiness ethic is unjustice and unfair not once I was told that my money was non refund able and was rush thru the process thrifty auto sales taken advance of people with poor credit robbing them blind , this bussiness should be a crime and it should be known to everyone they Robb my deposit and lie about the contracts .. That the way they do bussiness I don't accept this response because u stole my hard earn money

Dear [redacted]:Service is about the ability to satisfy the needs of one's customers, or it could be deemed as a helpful activity. The entire experience of purchasing a car from Thrifty Automobile Sales in Springfield, Massachusetts has been the worst service experience of my life. Because I came into this with a subpar credit score, I was treated as less of a person, customer, and human being. As a matter of fact, I feel as if disparaging treatment was prevalent during the entire sales process.This all began back on January 2, 2015 when I contacted the Thrifty dealership. My main reason for pursuing a sale with that dealership was the fact that it was an authorized Road Loans company. As I stated in the beginning, I have subpar credit because of life, not from my own doing. And as a result, I had to finance through a company directly affiliated with my employer. And my only reason for driving the 110 miles to Springfield in the first place was because I was told by both Road Loans and the business manager, [redacted] at Thrifty Auto Sales, Springfield, MA that my voucher for financing would be honored at the dealership. This was not the case.I traveled to Springfield from my home in Mechanicville, NY in a snowstorm on January 3, 2015. I was viewed a select group of vehicles because of my credit rating and was told that "these were what was available to me in my price range based on Road Loans." And I did find a vehicle that I liked from the selection. When I left the dealership that day, I had met with sales associate [redacted] and the business manager [redacted] and was under the impression at we had a deal and that the vehicle would be delivered to me on Tuesday, January 6, 2015. And again, this was not the case.I had a set expectation from the dealer, a very challenging schedule that upcoming week, and those expectations were met with continued resistance. After multiple contacts to the dealership on 01/05/2015, I finally received a call back at 16:00 that afternoon. It was at that point I was informed that not only would there be no delivery the following day, but there was no deal and I needed a co-signer. So within 20 minutes I had a co-signer. It was at that point, I was informed that I had to make another trip to Springfield, which is about a 1 hour 45 minute ride for me to sign documents and that I still would not be able to get the car until after the fact. Not only would I have to make another trip to Springfield, there could be another week that could elapse with the paperwork process. When I was updated on the new process with the co-signer, I was confident of that. So I offered to expedite the process and bring the documents to my co-signer and then return them to the dealership. This effort should have moved the time frame to the end of the week. But yet again, this was not the case.On 01/06/2015, I traveled from my home in Mechanicville, NY to the dealership in Springfield, MA. I was told by the business manager, [redacted] at the dealership that I had all of the necessary forms and documentation for the co-signer and that upon return the information will go directly from the bank. So, from Springfield, MA, I went to my co-signer in Woonsocket, RI. Then from Woonsocket, RI, I brought all completed documents back to the dealership in Springfield, MA. Upon my return to Springfield, MA, I was told all necessary forms,2 documentation and information was finalized and we were all set. I proceeded to travel from Springfield, MA back to my home in Mechanicville, NY. Granted, this entire day had been snowing. I traveled 355 miles in the snow to expedite the process for this dealership. I anticipated receiving the car by the end of the week or by Monday 01/12/2015 at the latest. And again, this was not the case.On 01/12/2015 very late in the afternoon, I was informed that additional information was needed from my co-signer in Woonsocket, RI. Then I asked myself, why did I put forth the effort to expedite this process to only be doing more legwork on the other end by driving 355 miles to get documentation signed for a car dealership? Again, I am always treated poorly because of a lower or subpar credit score. But, the information was needed from my co-signer who has an 832 credit score. The finance company, Exeter, was not Road Loans and was not my main reason for making the trip to Springfield, MA in the first place. And again, my ONLY reason for venturing to Springfield in the first place was to use my financing through my employer. Again, this was not the case.So over three days between 3 states, I obtained the remaining necessary documentation. Again, this documentation should have been asked of me when I traveled 355 miles the week before. I was doing this for a creditor that was not my main reason for using the Thrifty dealership in Springfield, MA in the first place. I was really trying to help the dealership expedite the sale process. And on Wednesday 01/14/2015, I submitted the final document to the dealer and their finance company. I was spoken to by dealership representatives and told that "runners were standing by and there should be no issue with delivery of the car on Thursday." That would have been perfect because my wife was off and the situation was ideal. But AGAIN, this was not the case.The car was supposedly funded late Thursday afternoon 01/15/2015. Furthermore, I had to make arrangements to have the runner bring the car to a location that was convenient for me. At this point, going on two weeks, none of this was convenient at all. I was given the information late on Thursday with the delivery arrangements and the expectation of finally having a smooth end to a tumultuous service experience. Again, I was completely wrong and this was not the case.At 10:40 on Friday, January 16. 2015, the runner from Thrifty finally showed up at the DMV and had the wrong paperwork. My frustrations were at an all new level. After all of this, I now was potentially not going to have the car I had fought valiantly for over two weeks to attain. But, I kept my composure and rationalized with the lead supervisor at the DMV. Luckily, thanks to my calm demeanor, I was able to convince the supervisor and the employee this was a viable scenario and we were able to register the vehicle so that I could obtain possession. I had to AGAIN perform acts of service and administration so that I could get my vehicle. And then, I thought the worst was behind me, but AGAIN, I was wrong.When I took the vehicle to be inspected per NYS law, two brake bulbs were out. I was told by the dealership that there would be a "100 point inspection" before any vehicle leaves the lot. So....why did I have to incur another out of pocket expense if the "dealer inspection" was performed on all measurable quality levels? After this, I was very confident there would be no further issues and this was finally my new beginning with a new vehicle. AND AGAIN, THIS WAS NOT THE CASE.I brought the vehicle to my wife after she deserved to drive the vehicle after what we had been through. And on her way home, she noticed the vehicle did not have heat. NO HEAT and it was 7 degrees out. At this point, you cannot even begin to imagine where my frustration level is from a service, quality, customer service, and professionalism perspective. I contacted Thrifty yet again. I was assured that Thrifty would cover the cost. Because my daughter was already working, I had no choice but to take the car and drive it to and from work. When I got out of work that morning at 03:00 am it was Negative 7 degrees. So after all of that, I had to experience driving 45 minutes home in a car with no heat in negative temperatures.On Saturday, January 17, 2015 I had to take my two year old and my 5 year old out to a dealership when it was 5 degrees outside in a car with no heat. Furthermore, I sensed a bit of apprehension from the dealership about this issue and their liability with this issue. The previous day, the business manager informed me that they would cover the cost of the repair. After I received the estimate from the dealership, I was told that I had to "drive the car back to Springfield, MA for the repairs." Yes, someone told me to drive a car 110 miles in the winter with temperatures below 10 degrees with no heat or defrost.Also, the salesperson at Thrifty informed me that the vehicle was "Bluetooth compatible". This was a major selling point for me being a business manager and having a teenage daughter driving. To my complete surprise, the Bluetooth module in the car did not work. I called Chrysler when I could not get the Bluetooth functionality to work. Not surprised at all, the Chrysler Corporate support told me that this vehicle is not equipped with this function, the dealer should not have told me that and I could have it installed for a mere $375.00.To say I am frustrated is an understatement. I contacted the General Manager of Thrifty Car Sales on Monday, January 19, 2015. [redacted] informed me that they would honor the repairs from a dealer in New York at no cost to myself. So I scheduled the appointment with the understanding that this repair would be made with no issues.I dropped off my vehicle on the morning of 01/20/2014 after working an all night double shift. I was told the repairs would be adequately completed by 16:00. I was told upon pick up by the Thrifty dealership, there would be no issues with them covering the cost of these repairs. When I went to cash out and contacted the Thrifty Dealership, I was met with resistance, animosity, and a disregard to customer satisfaction. The business manager, [redacted] was utterly unprofessional, demeaning, and non-considerate to myself or any person at the dealership I used for the repairs in Upstate, New York. After 40 minutes of arguing, and back and forth phone calls, the bill was finally paid by the dealership. I am at an absolute loss for words as to how this experience has been for me and my family.Also, when I brought the car to the dealership, there was an emission warning and the check engine light was on. Thrifty refused to pay for the sensor to remedy that issue. Furthermore, now I am being called and told they need more paperwork from my cosigner AGAIN. So again, there was more to this with the paperwork. Apparently, when the "runner" brought the vehicle to me in New York, the title information was incorrect. And I was told by the dealership that the loan had not yet been funded. Ey way of a runner moving between Rhode Island and New York, the paperwork completion process was done on January 29, 2015. Yes, 24 days after my initial visit to Thrifty Car Sales of Springfield, MA.And if you thought this was the end, you are mistaken. Apparently, the dealer did something completely unethical to get this loan funded. They "flipped" the signer and the co-signer on the loan. My co-signer, [redacted] my father-in-law informed me he received the first invoice from the vehicle. The irony is, two weeks prior to this, I was told I would personally receive the welcome letter and the payment information for this loan. Again, I was misled and told this information by the Thrifty Dealership.I called Exeter Finance Company today and was told that "dealers will do this in an effort to just get the sale". Seriously? If this was the case and [redacted] was the primary and I was the secondary, the payment should be much lower than this for one, for two, I am embarrassed that I have had to put my family in this situation because of unprofessional negligence. We were also told that the only way to remedy this is if Thrifty pays off this loan and re-submits the paperwork. All things considered, I do not feel as if they are willing to do anything but look the other way at this time.I am disgusted, embarrassed, and feel like I have been a victim of fraud. What will you do in the future to ensure this dealer; Thrifty Auto Sales in Springfield, MA provides superior customer service with ethics and integrity? This has been the WORST customer service experience of my life. I cannot believe the lack of structure, discipline, planning, organization, control, and leadership. This experience has given Thrifty an awful name and this awful experience will never be forgotten. I bet anyone at the Thrifty Dealership would NEVER want that service for their family and themselves.If this was a service guarantee, we want our money back and then some.Two Immensely Dissatisfied Customers,[redacted]@gmail.corn XXX-XXX-XXXX[redacted]j [redacted]XXX-XXX-XXXX Dear [redacted],Thank you for promptly responding to my complaint. At this time, I am requesting the following for resolution of this issue:I am requesting that the Seller, Thrifty Auto Saks, Springfield MA, buy back the vehicle from Exeter Finance Corporation. Once the buy back is completed, [redacted]- [redacted] and I request that this loan be re-written in the manner it was supposed to be. This loan was supposed to be written as myself, [redacted] M. [redacted], as the primary, and [redacted] Gillooley as the secondary co-signer on the loan.Next, I am requesting that the seller, Thrifty Auto Sales, Springfield, MA, remedy an 02 Sensor Issue with the car that is causing the Check Engine Light to constantly be on. When this vehicle was at the dealer for the heater core repair, the seller refused to replace the sensor at the time. This was back on 01/20/2015.If you have any questions, please feel free to contact me. Thank You for your assistance with this matter.[redacted]XXX-XXX-XXXXBusiness Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]My staff and myself have made every attempt to keep [redacted] happy which as become an impossible task at this point. We have spent an excessive amount of time with the approval process, funding process with the bank, registration process, not to mention having my runners driving absolutely everywhere all at a cost to us. We also spent double the amount that we should have to have the vehicle fixed at a new car dealership instead of him coming back to have the vehicle repairs done with us, so as not to inconvenience him and keep him happy once again. [redacted]'s constant pushiness in inability to understand this hole sales process based on his credit situation further complicated and delayed the process. He still has a $150 balance due to us that is currently overdue. He has stopped the automatic payment process that we had in place. [redacted] was fully aware that he was secondary on the automobile loan. He was informed by my salesperson and my sales manager. He was also second on all of the paperwork that he signed which had to be over fifteen forms. If he had a problem with that then he should have informed us before he signed all the contracts. All of the delays and inconveniences with [redacted] getting his vehicle had to do with the finance company. With less than perfect credit we have to provide the bank with anything that they need before we get paid on the loan and are able to release the car. It is unfortunate that [redacted] did not have the credit ability to go on the loan by himself as this would have made things so much easier for all parties. He is fully able to pursue other finance options on his own at his point. He is able to refinance the vehicle without any prepayment penalty. As for the O2 sensor issue I would be able to discuss resolving this problem further as I was unaware of this issue. Thanks for your time with this matter. Please feel free to contact me via email or phone with anymore questions.

Dear [redacted]:Service is about the ability to satisfy the needs of one's customers, or it could be deemed as a helpful activity. The entire experience of purchasing a car from Thrifty Automobile Sales in Springfield, Massachusetts has been the worst service experience of my life. Because I came into this with a subpar credit score, I was treated as less of a person, customer, and human being. As a matter of fact, I feel as if disparaging treatment was prevalent during the entire sales process.This all began back on January 2, 2015 when I contacted the Thrifty dealership. My main reason for pursuing a sale with that dealership was the fact that it was an authorized Road Loans company. As I stated in the beginning, I have subpar credit because of life, not from my own doing. And as a result, I had to finance through a company directly affiliated with my employer. And my only reason for driving the 110 miles to Springfield in the first place was because I was told by both Road Loans and the business manager, [redacted] at Thrifty Auto Sales, Springfield, MA that my voucher for financing would be honored at the dealership. This was not the case.I traveled to Springfield from my home in Mechanicville, NY in a snowstorm on January 3, 2015. I was viewed a select group of vehicles because of my credit rating and was told that "these were what was available to me in my price range based on Road Loans." And I did find a vehicle that I liked from the selection. When I left the dealership that day, I had met with sales associate [redacted] and the business manager [redacted] and was under the impression at we had a deal and that the vehicle would be delivered to me on Tuesday, January 6, 2015. And again, this was not the case.I had a set expectation from the dealer, a very challenging schedule that upcoming week, and those expectations were met with continued resistance. After multiple contacts to the dealership on 01/05/2015, I finally received a call back at 16:00 that afternoon. It was at that point I was informed that not only would there be no delivery the following day, but there was no deal and I needed a co-signer. So within 20 minutes I had a co-signer. It was at that point, I was informed that I had to make another trip to Springfield, which is about a 1 hour 45 minute ride for me to sign documents and that I still would not be able to get the car until after the fact. Not only would I have to make another trip to Springfield, there could be another week that could elapse with the paperwork process. When I was updated on the new process with the co-signer, I was confident of that. So I offered to expedite the process and bring the documents to my co-signer and then return them to the dealership. This effort should have moved the time frame to the end of the week. But yet again, this was not the case.On 01/06/2015, I traveled from my home in Mechanicville, NY to the dealership in Springfield, MA. I was told by the business manager, [redacted] at the dealership that I had all of the necessary forms and documentation for the co-signer and that upon return the information will go directly from the bank. So, from Springfield, MA, I went to my co-signer in Woonsocket, RI. Then from Woonsocket, RI, I brought all completed documents back to the dealership in Springfield, MA. Upon my return to Springfield, MA, I was told all necessary forms,2 documentation and information was finalized and we were all set. I proceeded to travel from Springfield, MA back to my home in Mechanicville, NY. Granted, this entire day had been snowing. I traveled 355 miles in the snow to expedite the process for this dealership. I anticipated receiving the car by the end of the week or by Monday 01/12/2015 at the latest. And again, this was not the case.On 01/12/2015 very late in the afternoon, I was informed that additional information was needed from my co-signer in Woonsocket, RI. Then I asked myself, why did I put forth the effort to expedite this process to only be doing more legwork on the other end by driving 355 miles to get documentation signed for a car dealership? Again, I am always treated poorly because of a lower or subpar credit score. But, the information was needed from my co-signer who has an 832 credit score. The finance company, Exeter, was not Road Loans and was not my main reason for making the trip to Springfield, MA in the first place. And again, my ONLY reason for venturing to Springfield in the first place was to use my financing through my employer. Again, this was not the case.So over three days between 3 states, I obtained the remaining necessary documentation. Again, this documentation should have been asked of me when I traveled 355 miles the week before. I was doing this for a creditor that was not my main reason for using the Thrifty dealership in Springfield, MA in the first place. I was really trying to help the dealership expedite the sale process. And on Wednesday 01/14/2015, I submitted the final document to the dealer and their finance company. I was spoken to by dealership representatives and told that "runners were standing by and there should be no issue with delivery of the car on Thursday." That would have been perfect because my wife was off and the situation was ideal. But AGAIN, this was not the case.The car was supposedly funded late Thursday afternoon 01/15/2015. Furthermore, I had to make arrangements to have the runner bring the car to a location that was convenient for me. At this point, going on two weeks, none of this was convenient at all. I was given the information late on Thursday with the delivery arrangements and the expectation of finally having a smooth end to a tumultuous service experience. Again, I was completely wrong and this was not the case.At 10:40 on Friday, January 16. 2015, the runner from Thrifty finally showed up at the DMV and had the wrong paperwork. My frustrations were at an all new level. After all of this, I now was potentially not going to have the car I had fought valiantly for over two weeks to attain. But, I kept my composure and rationalized with the lead supervisor at the DMV. Luckily, thanks to my calm demeanor, I was able to convince the supervisor and the employee this was a viable scenario and we were able to register the vehicle so that I could obtain possession. I had to AGAIN perform acts of service and administration so that I could get my vehicle. And then, I thought the worst was behind me, but AGAIN, I was wrong.When I took the vehicle to be inspected per NYS law, two brake bulbs were out. I was told by the dealership that there would be a "100 point inspection" before any vehicle leaves the lot. So....why did I have to incur another out of pocket expense if the "dealer inspection" was performed on all measurable quality levels? After this, I was very confident there would be no further issues and this was finally my new beginning with a new vehicle. AND AGAIN, THIS WAS NOT THE CASE.I brought the vehicle to my wife after she deserved to drive the vehicle after what we had been through. And on her way home, she noticed the vehicle did not have heat. NO HEAT and it was 7 degrees out. At this point, you cannot even begin to imagine where my frustration level is from a service, quality, customer service, and professionalism perspective. I contacted Thrifty yet again. I was assured that Thrifty would cover the cost. Because my daughter was already working, I had no choice but to take the car and drive it to and from work. When I got out of work that morning at 03:00 am it was Negative 7 degrees. So after all of that, I had to experience driving 45 minutes home in a car with no heat in negative temperatures.On Saturday, January 17, 2015 I had to take my two year old and my 5 year old out to a dealership when it was 5 degrees outside in a car with no heat. Furthermore, I sensed a bit of apprehension from the dealership about this issue and their liability with this issue. The previous day, the business manager informed me that they would cover the cost of the repair. After I received the estimate from the dealership, I was told that I had to "drive the car back to Springfield, MA for the repairs." Yes, someone told me to drive a car 110 miles in the winter with temperatures below 10 degrees with no heat or defrost.Also, the salesperson at Thrifty informed me that the vehicle was "Bluetooth compatible". This was a major selling point for me being a business manager and having a teenage daughter driving. To my complete surprise, the Bluetooth module in the car did not work. I called Chrysler when I could not get the Bluetooth functionality to work. Not surprised at all, the Chrysler Corporate support told me that this vehicle is not equipped with this function, the dealer should not have told me that and I could have it installed for a mere $375.00.To say I am frustrated is an understatement. I contacted the General Manager of Thrifty Car Sales on Monday, January 19, 2015. [redacted] informed me that they would honor the repairs from a dealer in New York at no cost to myself. So I scheduled the appointment with the understanding that this repair would be made with no issues.I dropped off my vehicle on the morning of 01/20/2014 after working an all night double shift. I was told the repairs would be adequately completed by 16:00. I was told upon pick up by the Thrifty dealership, there would be no issues with them covering the cost of these repairs. When I went to cash out and contacted the Thrifty Dealership, I was met with resistance, animosity, and a disregard to customer satisfaction. The business manager, [redacted] was utterly unprofessional, demeaning, and non-considerate to myself or any person at the dealership I used for the repairs in Upstate, New York. After 40 minutes of arguing, and back and forth phone calls, the bill was finally paid by the dealership. I am at an absolute loss for words as to how this experience has been for me and my family.Also, when I brought the car to the dealership, there was an emission warning and the check engine light was on. Thrifty refused to pay for the sensor to remedy that issue. Furthermore, now I am being called and told they need more paperwork from my cosigner AGAIN. So again, there was more to this with the paperwork. Apparently, when the "runner" brought the vehicle to me in New York, the title information was incorrect. And I was told by the dealership that the loan had not yet been funded. Ey way of a runner moving between Rhode Island and New York, the paperwork completion process was done on January 29, 2015. Yes, 24 days after my initial visit to Thrifty Car Sales of Springfield, MA.And if you thought this was the end, you are mistaken. Apparently, the dealer did something completely unethical to get this loan funded. They "flipped" the signer and the co-signer on the loan. My co-signer, [redacted] my father-in-law informed me he received the first invoice from the vehicle. The irony is, two weeks prior to this, I was told I would personally receive the welcome letter and the payment information for this loan. Again, I was misled and told this information by the Thrifty Dealership.I called Exeter Finance Company today and was told that "dealers will do this in an effort to just get the sale". Seriously? If this was the case and [redacted] was the primary and I was the secondary, the payment should be much lower than this for one, for two, I am embarrassed that I have had to put my family in this situation because of unprofessional negligence. We were also told that the only way to remedy this is if Thrifty pays off this loan and re-submits the paperwork. All things considered, I do not feel as if they are willing to do anything but look the other way at this time.I am disgusted, embarrassed, and feel like I have been a victim of fraud. What will you do in the future to ensure this dealer; Thrifty Auto Sales in Springfield, MA provides superior customer service with ethics and integrity? This has been the WORST customer service experience of my life. I cannot believe the lack of structure, discipline, planning, organization, control, and leadership. This experience has given Thrifty an awful name and this awful experience will never be forgotten. I bet anyone at the Thrifty Dealership would NEVER want that service for their family and themselves.If this was a service guarantee, we want our money back and then some.Two Immensely Dissatisfied Customers,[redacted]@gmail.corn XXX-XXX-XXXX[redacted]j [redacted]XXX-XXX-XXXX Dear [redacted],Thank you for promptly responding to my complaint. At this time, I am requesting the following for resolution of this issue:I am requesting that the Seller, Thrifty Auto Saks, Springfield MA, buy back the vehicle from Exeter Finance Corporation. Once the buy back is completed, [redacted]- [redacted] and I request that this loan be re-written in the manner it was supposed to be. This loan was supposed to be written as myself, [redacted] M. [redacted], as the primary, and [redacted] Gillooley as the secondary co-signer on the loan.Next, I am requesting that the seller, Thrifty Auto Sales, Springfield, MA, remedy an 02 Sensor Issue with the car that is causing the Check Engine Light to constantly be on. When this vehicle was at the dealer for the heater core repair, the seller refused to replace the sensor at the time. This was back on 01/20/2015.If you have any questions, please feel free to contact me. Thank You for your assistance with this matter.[redacted]XXX-XXX-XXXXBusiness Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]My staff and myself have made every attempt to keep [redacted] happy which as become an impossible task at this point. We have spent an excessive amount of time with the approval process, funding process with the bank, registration process, not to mention having my runners driving absolutely everywhere all at a cost to us. We also spent double the amount that we should have to have the vehicle fixed at a new car dealership instead of him coming back to have the vehicle repairs done with us, so as not to inconvenience him and keep him happy once again. [redacted]'s constant pushiness in inability to understand this hole sales process based on his credit situation further complicated and delayed the process. He still has a $150 balance due to us that is currently overdue. He has stopped the automatic payment process that we had in place. [redacted] was fully aware that he was secondary on the automobile loan. He was informed by my salesperson and my sales manager. He was also second on all of the paperwork that he signed which had to be over fifteen forms. If he had a problem with that then he should have informed us before he signed all the contracts. All of the delays and inconveniences with [redacted] getting his vehicle had to do with the finance company. With less than perfect credit we have to provide the bank with anything that they need before we get paid on the loan and are able to release the car. It is unfortunate that [redacted] did not have the credit ability to go on the loan by himself as this would have made things so much easier for all parties. He is fully able to pursue other finance options on his own at his point. He is able to refinance the vehicle without any prepayment penalty. As for the O2 sensor issue I would be able to discuss resolving this problem further as I was unaware of this issue. Thanks for your time with this matter. Please feel free to contact me via email or phone with anymore questions.

replace broken headlight assy.repair mode select actuator.on [redacted] the day they registered the car there was a clicking sound coming from the dash panel.I was told to have it diagnosed at a ford dealer.That night I also found that right front headlight was aimed down and very loose.A ford dealer found a bad panel/floor actuator switch and a broken headlight assy.I was told that Thrifty car sales would not repair either problem because they were not safety or use.How can a headlight not be safety related and the mode select switch for ac and defrost not be use?These are problems with the car before I started driving it.Desired Settlementreplace the headlight housing assy. and actuator switch or at least to offer to help me pay for the repairs.Business Response Car was checked before delivery, Car comes with a safety warranty ,Not a noisy switch, or piece that is broken since we have no knowledge of piece being broken prior to delivery. If he wishes we would buy car back minus 15 cent per mile use charge, customer would have to apply for tax abatement.

Vehicle was sold as "Certified Pre-Owned" with balance of factory warranty. Then engine blew and warranty was not honored.I purchased a used 2008 Mazdaspeed3 VIN # [redacted] from Thrifty on 8/24/11 (the mileage was 28,154). I was told that the vehicle was "Certified Pre-Owned" and that it came with the remainder of the 5 year, 60,000 mile powertrain factory warranty. In May of this year, the engine failed at 58,369 miles, so I brought it to a Mazda dealership to get it repaired under the warranty. I was informed by Mazda that the engine had already been replaced by the first owner (I was not notified about this at the time of purchase from Thrifty), and that it was not under warranty because Mazda did not install the replacement engine. I informed Thrifty about the problem after my other options were exhausted and now want them to replace or repair the engine since they told me the car came with the factory warranty, when in fact it did not. I paid over $17,000 for the car and I expected it to last longer than 1 year & 9 months and approx. 30,000 miles. Estimated $6,000 repair bill from MazdaDesired SettlementI want Thrifty to replace the engine at no cost to me based on the MA Implied Warranty Law since Mazda (the manufacturer) denied my warranty claim. Thrifty did not do their due diligence on informing me that the car I purchased did not have the original engine, nor did it actually come with the factory warranty as they claim it did.The MA Implied Warranty Law reads:"Implied Warranty Law: The implied warranty of merchantability is a guarantee provided by law in the sale of all consumer products, including automobiles, even if they cost less than $700 or have been driven 125,000 miles or more before sale to you. The implied warranty is in addition to any express, written warranty. Under the implied warranty, a product must do what it was designed to do with "reasonable" safety, efficiency and ease for a "reasonable" period of time. If it does not run properly, the seller is responsible for repair, replacement or a refund. The law does not define the word "reasonable." This will depend in part upon the condition, age, and sale price of the vehicle.NOTE: The implied warranty of merchantability does not apply to private party sales.A dealer cannot deny you coverage under this warranty. Under the implied warranty of merchantability, merchants cannot sell products: "AS IS" or "WITH ALL FAULTS." or with a "50/50 WARRANTY" which requires you to split the cost of any repairs with the seller."I do not feel that the vehicle "functioned properly for a reasonable period of time" and I expect Thrifty to repair or replace the engine, or buy back the car based on what I owe on the car loan.Business' Initial Response We had already responded to the Mayor's office complaint filed by this customer. Our response is the same the customer purchased the vehicle 8/24/2013 at the time it was covered under the Massachusetts Limited Used Vehicle Warranty for 90 Days or 3,750 miles. The vehicle also had the remainder of the factory warranty. We had this vehicle repaired at the same dealership the customer brought it to for the same issue and it was covered under warranty and we were not informed that the engine was not the original. There is also nothing on the Carfax to indicate that the engine had been replaced. We are under no legal obligation to replace or repair the engine at no cost on a vehicle that was purchased two years ago. Copies of our repair order and the Carfax are available at the dealership.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The fact is that Thrifty sold this car to me stating that it came with the remainder of the factory warranty - I went direct to the manufacturer to have it repaired and they informed me that it did not qualify for warranty. Thrifty should have actually checked to make sure that it came with the balance of the factory warranty before telling me that it did. If I knew that the vehicle was not backed by the manufacturer's warranty then I would have never purchased the car. In no way do I find it unreasonable to think that a car I paid over $17, 000 for would last for more than 20 months, and I imagine almost all consumers and most dealerships would agree. Thrifty should stand by the Implied Warranty LAW, and they refuse to do so.Business' Final Response After reviewing the response from the customer and noting that he is accusing us of lying and fraud and that we should have known in the course of normal business that the vehicle has had a motor replaced. We will not be offering any assistance. To state that after 20 months and 30000 miles that we should be responsible for a repair. Who is being reasonable?

Just bought used van from them almost 2 weeks ago & already having issue with the van & they are charging me $100, but I was told it had 2yr warranty.Purchase date: July 27th. Problem date: Aug.7th. [redacted]. Traded in 2006 Buick Rainier and put down $3000.cash. Supposed to have 2 year full warrantee. I Started having egg smell and sounded like there was a whole in the exhaust when I accelerated. Thrifty charged me for an inspection sticker but made me go to a garage they specifically picked to get my inspection sticker, so I really didn't know if anything was wrong when I first bought my van. Desired SettlementWould like them to pay for van to be fixed by certified independent mechanic, but not anyone they know because I don't trust them, or else a complete refund for my down payment and trade. Business' Initial Response Customer came in with vehicle, there is no issue, we explained that the noise is normal and have printouts to provide. The customer was not charged the $100 deductible for the Limited Used Vehicle Warranty. [redacted] spoke to the customer and she is happy now, the issue is resolved.

Just bought used van from them almost 2 weeks ago & already having issue with the van & they are charging me $100, but I was told it had 2yr warranty.Purchase date: July 27th. Problem date: Aug.7th. [redacted]. Traded in 2006 Buick Rainier and put down $3000.cash. Supposed to have 2 year full warrantee. I Started having egg smell and sounded like there was a whole in the exhaust when I accelerated. Thrifty charged me for an inspection sticker but made me go to a garage they specifically picked to get my inspection sticker, so I really didn't know if anything was wrong when I first bought my van. Desired SettlementWould like them to pay for van to be fixed by certified independent mechanic, but not anyone they know because I don't trust them, or else a complete refund for my down payment and trade. Business' Initial Response Customer came in with vehicle, there is no issue, we explained that the noise is normal and have printouts to provide. The customer was not charged the $100 deductible for the Limited Used Vehicle Warranty. [redacted] spoke to the customer and she is happy now, the issue is resolved.

Unethical Sales Practice. This Used Car Dealer tried to sell me a car that had a different engine in it than what I requested.When I originally contacted this dealership and throughout my conversations with the sales staff, I informed them that I wanted a [redacted] convertible with the 3.7 V6 305HP engine and the Premium package. I had looked at a few of their [redacted] cars prior to receiving a call on 8-26-14 from Salesperson [redacted] informing me about a couple of new cars the dealership just received. I visited the dealership that night and decided to buy a 2010 white one which appeared to have what I wanted. While negotiating with the sales staff [redacted] and [redacted] I informed them that I was planning on putting down $1,000. for a down payment but I did not have my check book with me. They said I could use a credit card, and we agreed to put $200. to $300. on the card instead, just to show the bank that I am serious about the purchase, as the sales staff suggested. I was also told that the down payment is refundable. I now preceded to the business person ([redacted]) who processed the purchase paperwork. During the process, [redacted] conveniently wrote $1000. on the paperwork. After I objected, [redacted] remarked "don't worry it, I can refund it back tomorrow if needed". We finished processing the paperwork, and [redacted] stamped the top page "Non-Refundable" which conflicted with the Sales staff.The following day I discovered that the 2010 car had a different engine than what I requested. It had a V6 4.0L engine instead of the V6 3.7L one. The 3.7 has 305HP as compared to 210HP. The newer engine has a lot more horsepower and gets better gas mileage than the old one, according to Consumer Reports.When I informed Thrifty of this issue, they still tried to sell me the car. I refused. They proceeded to inform me that I could put the $1,000. towards another car and the money is non-refundable. I don't know how we could continue to bargain in good faith when they would be threatening to keep the $1,000. if I didn't purchase something. I feel this dealership does not operate in an ethical manner.Desired SettlementI want a $1,000. full refund to my credit card and any other applicable penalty's that the Revdex.com sees fit.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@outlook.comMr. [redacted] signed a purchase and sales agreement three times, a credit card slip one time, a registration app one time, an agreement to provide insurance one time, a credit app one time, a Massachusetts used vehicle warranty one time, an odometer statement one time. These are all legal contracts. He signed that he understood that the deposit was not refundable. Mr. [redacted] inspected test drove the vehicle for over two hours. He went through the vehicle with such a fine tooth comb that he requested that we order two head rest for the front of the vehicle to match the other vehicle that he had seen here. The store normal business hours were until 8 pm three employees were here until 10pm answering any questions that Mr. [redacted] had. Mr [redacted] informed us the next day that he wanted to cancel the contract we informed him that he could transfer the deposit to another vehicle. He stated that he had three days to cancel the contract, we explained there was no three day right of recession in Massachusetts and he could transfer it to another vehicle. He then stated that he would cancel his credit card. We explained that we did nothing wrong and have a signed credit card slip and a signed form that stated that the deposit was NOT refundable and his credit card company would not over turn the charge. I believe that Mr. [redacted] has found out that both the law and credit card company will fall on our side and has now lodged a Revdex.com complaint. I will state one more time that we will transfer the deposit to another vehicle by Sept 15 2014. We will not be offering any other solutions. We have stood by our agreements and feel that Mr [redacted] Has not.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As I stated previously, I specifically informed the sales people at this dealership that one of the three things I had to have, was a certain engine. The dealership led me to believe that was what I was getting. All the signed paperwork was done under this believe. I found out the next day, through my own research, that the car had a different engine. I was very fortunate that I caught this. THIS DELEARSHIP DOES NOT OPERATE IN AN ETHICAL MANNER! They are now trying to steal from me.Final Business Response Due the customers slanderous remarks at this point we believe that the we will not have any further contact with the customer outside of court. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not proposed a satisfactory resolution. For them to hold $1000 of my money while I try to negotiate another car purchase, makes no sense at all. At the time the purchase paperwork was signed, my wife and I were looking at 2 cars to purchase. I am very surprised with the greed of this outfit that they would jeopardize the sale of 2 cars in order to attempt stealing a down payment. It makes no sense to me, but I am not a used car salesman.

Unethical Sales Practice. This Used Car Dealer tried to sell me a car that had a different engine in it than what I requested.When I originally contacted this dealership and throughout my conversations with the sales staff, I informed them that I wanted a [redacted] convertible with the 3.7 V6 305HP engine and the Premium package. I had looked at a few of their [redacted] cars prior to receiving a call on 8-26-14 from Salesperson [redacted] informing me about a couple of new cars the dealership just received. I visited the dealership that night and decided to buy a 2010 white one which appeared to have what I wanted. While negotiating with the sales staff [redacted] and [redacted] I informed them that I was planning on putting down $1,000. for a down payment but I did not have my check book with me. They said I could use a credit card, and we agreed to put $200. to $300. on the card instead, just to show the bank that I am serious about the purchase, as the sales staff suggested. I was also told that the down payment is refundable. I now preceded to the business person ([redacted]) who processed the purchase paperwork. During the process, [redacted] conveniently wrote $1000. on the paperwork. After I objected, [redacted] remarked "don't worry it, I can refund it back tomorrow if needed". We finished processing the paperwork, and [redacted] stamped the top page "Non-Refundable" which conflicted with the Sales staff.The following day I discovered that the 2010 car had a different engine than what I requested. It had a V6 4.0L engine instead of the V6 3.7L one. The 3.7 has 305HP as compared to 210HP. The newer engine has a lot more horsepower and gets better gas mileage than the old one, according to Consumer Reports.When I informed Thrifty of this issue, they still tried to sell me the car. I refused. They proceeded to inform me that I could put the $1,000. towards another car and the money is non-refundable. I don't know how we could continue to bargain in good faith when they would be threatening to keep the $1,000. if I didn't purchase something. I feel this dealership does not operate in an ethical manner.Desired SettlementI want a $1,000. full refund to my credit card and any other applicable penalty's that the Revdex.com sees fit.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@outlook.comMr. [redacted] signed a purchase and sales agreement three times, a credit card slip one time, a registration app one time, an agreement to provide insurance one time, a credit app one time, a Massachusetts used vehicle warranty one time, an odometer statement one time. These are all legal contracts. He signed that he understood that the deposit was not refundable. Mr. [redacted] inspected test drove the vehicle for over two hours. He went through the vehicle with such a fine tooth comb that he requested that we order two head rest for the front of the vehicle to match the other vehicle that he had seen here. The store normal business hours were until 8 pm three employees were here until 10pm answering any questions that Mr. [redacted] had. Mr [redacted] informed us the next day that he wanted to cancel the contract we informed him that he could transfer the deposit to another vehicle. He stated that he had three days to cancel the contract, we explained there was no three day right of recession in Massachusetts and he could transfer it to another vehicle. He then stated that he would cancel his credit card. We explained that we did nothing wrong and have a signed credit card slip and a signed form that stated that the deposit was NOT refundable and his credit card company would not over turn the charge. I believe that Mr. [redacted] has found out that both the law and credit card company will fall on our side and has now lodged a Revdex.com complaint. I will state one more time that we will transfer the deposit to another vehicle by Sept 15 2014. We will not be offering any other solutions. We have stood by our agreements and feel that Mr [redacted] Has not.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As I stated previously, I specifically informed the sales people at this dealership that one of the three things I had to have, was a certain engine. The dealership led me to believe that was what I was getting. All the signed paperwork was done under this believe. I found out the next day, through my own research, that the car had a different engine. I was very fortunate that I caught this. THIS DELEARSHIP DOES NOT OPERATE IN AN ETHICAL MANNER! They are now trying to steal from me.Final Business Response Due the customers slanderous remarks at this point we believe that the we will not have any further contact with the customer outside of court. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not proposed a satisfactory resolution. For them to hold $1000 of my money while I try to negotiate another car purchase, makes no sense at all. At the time the purchase paperwork was signed, my wife and I were looking at 2 cars to purchase. I am very surprised with the greed of this outfit that they would jeopardize the sale of 2 cars in order to attempt stealing a down payment. It makes no sense to me, but I am not a used car salesman.