Ticon Properties

This dealership listed a Tacoma on Ebay with make offer. I began making offers and was counter offered until my offer was accepted and I was congratulated on winning the bid. THEN.... I was sent an email saying that new rims and tires were added and would cost $2000 more than the offer THEY ACCEPTED!!! Shady biz to say the least. I would NOT recommend Mercedes-Benz of Tampa!

Bought from Mercedes-Benz Tampa because it is close to me and my friends go there. They did warn me that they do not stand behind their product and it is always like pulling teeth to getting anything done.

That should have been the hint.

I went because I wanted certified pre-owned, and I had great previous experience while in Europe with Mercedes. Obviously did not make it here.

So get to Mercedes Tampa, they put out all the bells & whistles, which was great. Then you buy the car, after that you are nobody. Brand new car falls apart while it has been sitting waiting for my wife to drive it. Guess what, shes not here yet but the car is falling apart where it sits! Fading wood grain, peeling, and they can only say "Nope, that is caused from a vent air freshener". Thats great, but no air freshener, has never been washed except by Mercedes Tampa when they put the Tint on the windows. So if there is something there, it was under their care?

Do not buy the warranty or think for a second you have done right by buying it "Certified Pre-owned".

Manager refuses to honor the information that her employee directed me to do. No one has returned my phone calls or emails. Extremely rude.In february I walked into the office and spoke to a blonde lady informing her that if my husband was accepted into Harvard that I would be vacating that I would know in March. She told me to call in March. I called the office on March 6th and spoke to a young man to inform him that I will for sure be vacating at the end of my lease. I asked him what is the process and what do I need to do. He stated that I didn't need to do anything at the moment because the property will send a letter by mail with information on if you want to vacate or continue leasing and that I would take care of it then. Come April I still have not received information so I called the office again on April 14th and spoke to [redacted] she was quite rude but everyone at the office is extremely stand offish and not quite helpful..I lived here for 3 years the only person that I have seen with customer service skills is a women named [redacted] I believe. So when I spoke with [redacted] to let her know that I still have not received any mail indicating the directions on how to vacate she told me so just email her stating my vacate and that she should take care of it. I specifically asked is there going to be any problems because your office failed to send me the letter and it seems to be close to my vacate date in June. She told me that she would take care of it! Last week in April I received a letter stating they received my vacate and the prorated amount of rent. When I did the math it didn't add up it looked like they added an extra 2 days of rent. I immediately called the office and a lady told me to send her the email I sent [redacted] which I did. No one ever responded back. A week later I then called the Manager and she said she couldn't help me because my vacate was two days late. I told her that I have notified the office in February and I know for a fact I made it official March 6th because that was the day my husband received his acceptance letter from Harvard. I also told her the direction [redacted] gave me. She was extremely rude and hung up on me. I emailed [redacted] stating to her the conversation we had and what she said she would take care of. It shows she read the email, she also has not responded. I then called and asked for the managers, managers number they would not give it to me. I had to call a different property to get her email. I emailed her twice two weeks ago and she still hasn't responded. For three years the customer service has been awful. They have such a big turnover with property managers and now I am seeing why. The property manager now is beyond rude and most of the time never at the property. The employees that work there are young and have no phone etiquette or customer service skills. It's quite frustrating when you personally ask what to do, they give you directions, you follow them exactly, they make a promise, and then ignore you and make you feel like a trouble maker. Customer service should be their number 1 priority.Desired SettlementI believe they should hold [redacted] accountable because she is the one who promised to take care of it. Also, the young gentleman that told me to wait til I received a letter. It is their fault they didn't provide the letter the moment I called in March. One two days isn't a big deal for me to go through all this and not receive respect from a property I've been at for 3 years, never caused an issue, and have never been late paying rent. I request that they follow through and correct my vacate date so it reflects the $363.96 that [redacted] quoted me. It is only right.Business Response /[redacted]/The issue has been resolved and the correct number of days charged to the account. I emailed Ms. [redacted] to let her know that there had been a misunderstanding and the correction was on her account. As for the customer service, I apologize for any issues that Ms. [redacted] had with the office staff and will address the issue.

We rented an apartment and paid $300 to hold the apartment which we thought was refundable. We did not take the apartment and did not get a refund.when we rented the apartment they did not have a model of any kind to show us. They showed us pictures and we took it. We gave them $300.00 to hold it for us. The day we were supposed to sign the lease, we finally saw the place. It did not fit our needs. They refused to return our money.Desired SettlementWe would like our money returned to us. We gave it to them in good faith.Business Response /[redacted]/This is in response to Revdex.com Case #XXXXXXXX. Please note that the complainant came into the Leasing Office to rent a townhome at the Lochridge Community. At the time which he came in, we did not have a unit for him to go into and see. Due to the high demand of units, we do not currently have any models to see. We do however, have pictures in the Leasing Office of units on a tablet which we show prospects. The complainant was shown the pictures and he proceeded to complete the rental application and submit it for approval. Once approved, he then added his son and wife as occupants. The complainant was scheduled to move in on Friday, June 12, 2015. On Wednesday, June 10th, the complainant's wife and son came and viewed the unit. When asked what they thought of the unit by the Assistant Property Manager, the son stated that it was "okay". The next day, June 11th, the complainant came into the Leasing Office and stated that he would not be moving into the unit due to the fact that the kitchen was too small. He was told by me, that Ticon would try to re-rent the unit as quickly as possible and that any deposit that was left, after any rent loss was deducted, would be refunded to him. The complainant was explained that this is Ticon's Policy and that it is stated on the Rental Application. This application can also be seen at Ticon's Website, www.ticonproperties.com where it states the policy for cancelling a unit. I hereby deposit $ ___________ as earnest money to be refunded to me if this application is not accepted within three (3) business banking days. Upon acceptance of this application, the deposit shall be retained as the security deposit. When so approved and accepted, I agree to execute a lease for _______ months before possession is given. I may cancel this application at any time prior to notification of approval of this application. If I cancel this application after notification, the number of days rent lost in re-renting the apartment will be deducted from my deposit, and the remainder of my deposit, if any, will be refunded. If this application is not approved and accepted by the owner or agent, the deposit will be refunded, the applicant hereby waiving any claim for damages by reason of non-acceptance. I understand Proof of Renters Insurance is required prior to move in.Should you have any further questions, please feel free to contact me at XXX-XXX-XXXX.Consumer Response /[redacted]/The response is not favorable, but it is what we expected. First, let me say that we did not receive a copy of the forms we signed. Secondly, it is totally irresponsible of them to not have a model to show. Unfortunately, the pictures were not truthful as to the actual apartment and we should have said no. You are never too old to learn. They didn't care about what we had to say. They were going to keep our money and it was too bad for us that we didn't like it. We have no idea if it was rented or when, but we were sure that they would make no attempt to rent it for us.Thank you to the Revdex.com for allowing us to submit this. Final Business Response /[redacted]/The complainant filed a complaint against Ticon Properties with the State of North Carolina Department of Justice. The Department of Justice cited a "Dispute of Fact" and the file was closed.It is the applicant's responsibility to make copies of any applications and paperwork submitted to our office. As soon as the complainant informed us that they would not move into the townhome, it was immediately put on the market to rent. The new tenant moved in on June 26th. The rent for 15 days from June 12 - 26 is $455. The $300 deposit was applied to the lost rent and the balance was waived. Due to the current market procedures many applicants apply for properties without seeing the physical unit. This is standard procedure when you have limited units available. The pictures clearly show the size of the kitchen.

Was promised one bedroom apt for 485/mo. It was actually a studio apt. I had originally been promised a one bedroom apartment for the price of $485/month. Ticon had sent photos of the apartment that displayed two separate rooms, a bathroom, and a kitchen and told me numerous times of the floor plan. The photos and information were sent on 6/13/16. I submitted the application and application fee of $55 on 6/15/16. After being approved for the one bedroom apartment at $485/month I submitted a security deposit equal to one months rent on 6/16/16. A friend of a friend informed me that the apartment was actually a studio apartment. I contacted [redacted] an employee of Ticon on 6/21/16 via email. On 6/23/16 she replied to my email and continued to insist that it was a one bedroom and not a studio. Three weeks later the same friend of a friend contacted me and said his wife had been in the apartment and could verify that it was a studio. A week and two days before my lease was set to begin I called Ticon Properties again. The date of this phone call was 7/7/16. The general manager again confirmed that it was a one bedroom apartment. After continuing to state that I had good reason to believe that it was not they finally admitted that it was a studio apartment. The photos that I had been sent and the information that I had been told by Ticon were completely false. During that time I had also paid for internet for the apartment, acquired renters insurance, and transferred the electricity into my name based on the information they had given me. I had also ceased my search for another apartment. However, the only one bedroom apartment that I was offered after the mistake was recognized was $200 more per month than what I had originally been promised. After this egregious misrepresentation of information the only way that I was offered compensation was a return of my application fee and security deposit or a $100 coupon for my first months rent. The business should have offered a similar apartment to what they had promised at a similar rate until the unit they had described became available. Now my soon to be wife and I have no place to live after getting married, and had already submitted our student loans for the year as we are both in graduate school. I also still have all email correspondence concerning photos and floor plan details.Desired SettlementThe business should have provided an apartment meeting the same specifications that we had originally agreed upon (one bedroom, one bathroom, kitchen) for a similar price until a unit similar to the one that they had represented became available. However, no such effort was made to rectify the situation.Business Response First of all, we are very sorry for this situation. Unfortunately Mr. [redacted] was told the correct price for the unit that was available, but he was told the wrong floor plan due to a data entry error in our system. We have offered him a few options as a way to resolve this mistake, which are below.1) We have advised him of the one bedroom availability for all of the properties we manage to be rented at those floor plans' current market rate along with a coupon for a discount off of the first month's rent. 2) He can move into the unit that was originally rented to him, and we will allow him to break the lease at any time without penalty (except for damages exceeding normal wear and tear and prorated turnover fees if applicable) during the initial lease term should he find another living arrangement that suits his needs better. 3) We have offered to return his security deposit and application fees if he doesn't want to move into any of the properties that we manage. Unfortunately, Mr. [redacted] is not interested in any of the options listed above. At this time we do not have a similar floor plan available to rent to him at that property. We actually do not have any other unit available at that property other than the one that was originally rented to him. The lease has not been signed yet, so neither party is bound to a lease agreement at this time. Unfortunately, we are not able to rent a larger one bedroom apartment to him for a reduced monthly rate. In the complaint Mr. [redacted] stated that he and his wife now have no place to live, but we still have the unit that was rented to him available that they can move into until they are able to or want to make other arrangements. We do apologize for the frustration and inconvenience that this data entry error has caused, and that is why we have offered the above options. We would like to find a resolution to this situation as soon as possible.Consumer Response The issue has been resolved.

Business applies additional late fees for the non-payment of late fees, engages in retaliatory rent increases, and employs punitive lockouts to units.This company requires tenants to participate in an electronic invoicing system. Rental invoices are delivered to tenants via the company's official business communications address of [redacted]On 4-4-16 a timely $85 POP Money ([redacted] Bank electronic payment) was delivered to [redacted] As per an existing 2003 lease, rental payments are payable within five (5) days from the start of each month. On 4-11-2016 however this company applies a late payment fee of $12.50 to the tenant's account (see attachment.) On 5-11-16 the same company then applies an additional late payment charge for non-payment of the 4-11-16 fee. These late payment fees are assessed as "rent due."On 4-12-2106, the tenant's POP Money issuer ([redacted] Bank,) notified the tenant that this business "did not provide the necessary information to complete the payment within the allowed time frame." The company has a history of assessing late payment fees and then applying additional late payment fees for non-payment. The business history also shows strange, arbitrary and capricious late fee increases without publication to customers, e.g. $5 (4-1-12); $8.25 (2-11-14); $12.70 (4-11-16); $13.50 (5-11-16). Increases in unit rental fees typically follow this tenant's questions into their business practices. If late fees are not immediately paid, access to this tenant's rental unit is denied (unit lockout) until full balance is -0-.Desired SettlementAdjustment of account to $16.50 credit balance (credit refund of 3-3-14 payment of $16.50.) Account adjustment refund of $26.25 for "rental fees due" that were assessed on 4-11-16 and 5-11-16. Restore full access to unit #188 and to discuss compensation for tenant's economic damages resultant from company's punitive late fee non-payment lockout practice.Business Response Our company uses [redacted] Web Edition Software which is used all over the country by Storage Facilities and [redacted] has standard procedures. Our tenants rent is due on the 1st if they have not paid by the 5th on the 6th the computer automatically denies access into the gate and if rent is not received by the 10th on the 11th there is a 15% late fee added to the account automatically by [redacted]. The tenants have several options to pay there rent By CC either set up on auto bill or to call in over the phone they can mail use a check have there Bank send us a check which is there responsibility to set up with there Bank and to give the bank the correct information or to stop by the Office we are open Monday-Saturday 8:30 until 6:00. Also on the 11th we add Red Locks to the units so even if they follow someone else through the gate they can't access there unit which once again is standard procedure for [redacted] and storage facilites. Our tenants have a grace period of 10 days to pay there rent before the late fee which I believe is more time then most companies allow and as far as the late fee added to a late fee if there is a balance the software automatically adds it but I normally delete those for the tenants as I did his $13.50 on 5/16/2016 when it was brought to my attention and is stored in his ledger by [redacted] which we cannot alter. The tenant still owes us a late fee of $12.75 from April because we didn't receive his check until the 14th and until he pays it the computer will deny access into the gate. As he stated in his complaint quote (The company has a history of assessing late payment fees)which doesn't make sense because since I took over management 2/15/2012 this is the 1st late fee he's been accessed so I don't understand where that statement came from. He also complained about our yearly rental increase effective 5/01/2016 which we are required 30 days before the increase to mail out letters to the tenant's which we also did on 3/24/2016 stored in his notes by [redacted] to the address on file that he gave us. Our procedures are standard for Storage Facilities and I manage four [redacted] for Ticon Properties with around 1400 tenants which I try to treat them all fairly and this is the first complaint I've had in my seven years with the company about late fees and our procedures. I hope this will resolve the complaint and if any additional information is needed please let me know.Thanks [redacted] Consumer Response On 5/19/16, Ticon Properties, Inc., responded privately (by email) to this tenant saying that their refusal to take his bank generated electronic payments is because that they the company voluntarily refuse to disclose "over the internet their bank account number." As is evident, all tenants paying by check are required to disclose their bank account numbers to them. In Ticon Properties' official response to the Revdex.com, contrarily the company claims that it does not take its customers' electronic bank payments because of its accounting software. Strangely too, in the company's official response, they state instances of management freely overriding and altering actions of this software. Ticon Properties, Inc., claims also to the Revdex.com that there has been only one singular incident of them applying a late charge to this tenant's account. Contrarily, recorded in this company's own documentation which was supplied originally to the Revdex.com, the documentation shows clearly numerous unexplained previous incidences of assessed late fees applied to this account beginning in 4/1/2012. This tenant adheres to terms of his existing 10/22/2003 lease and to public disclosures (if any) of Ticon Properties, Inc., regarding their billing practices. Please note, I am dissatisfied with the company's response because it declines to discuss compensation for tenant economic damages resultant to improper lockouts and it also does not offer fully the account adjustments requested. Their admission of blaming their software for violations in state law is also not accepted. I ask for refund of all prior paid assessed late fees, removal of existing lockouts on unit #[redacted], disclosure notices of this company's standard billing practices to be mailed out to its current tenants, and for reimbursement consideration to this tenant for incurred economic damages due to improper lockouts to their rental unit. I thank you, Revdex.com, for your kind help in getting me a reply.Final Business Response Ticon Properties has been in Business for forty years and is a well respected Company and I'm offended that he accused Ticon of breaking ** Laws and altering software to there advantage. This is my last response to this matter and I'm not going to argue with a tenant about a late fee that he clearly owes and when his account is brought current he will regain access through the gate and to his unit. It's his responsibility to pay on time which he did not therefore we don't owe him any compensation for economic or any other damages. I thank the Revdex.com for there time and help.