TK Building & Home Improvement, LLC

TK built our additionEverything is wonderfulI've continued to Work w TK for window replacement, roofing, and home repairsExcellent workmanship, honest, and trustworthy

Was recommended to TK Building & Home improvement last November (2013) by mortgage company, as we were considering purchasing foreclosure. Remodels included new floors, cabinets, sinks, bathtubs, toilets, and repairs to AC, furnace, water softener, and electrical work.
Tom was honest, and negotiated a fair contract of labor w/ material costs to be completed, and stuck to it.
Counter that was installed came with a knick in it - it came with some sort of repair which chipped off. When we called Tom, he fixed free of charge by replacing the whole counter.
*ignored this, and figured one of his staff snuck this by him.
Concerns came a few months in for dishwasher that TK installed, came into kitchen to see it flooded, power circuit tripped. Sears warranty would not cover repair, as their technician says the power was hooked up incorrectly and caused arcing which caused the circuit to be blown and the dishwasher to leak as it was mid cycle/drain.
*I wrote this off as a simple mistake, and forgot about it.
toilet in the guest bathroom rocks when anybody sits on it, even a small child less than 40 pounds. Brought this up to Tom, and he stated we could fix with some simple supplies from Home Depot. We appreciated the advice, but would have been nice if he fixed it considering we paid him to put the toilet in. Not a big deal.
The laminate flooring we received from TK was beautiful. We went with laminate vs. wood flooring (which we originally had a quote for that Tom bid to match) and TK stated they could not do wood floors due to cement being too thin on second story condo unit. We accepted this, picked laminate, and were generally happy with it. Early summer 2014, about 6 months in the place, the floor began peaking, in several areas sticking up more than 1" from the base at the seam. Tom stressed this was due to water, moisture in the air. advised we get a dehumidifier. We rented one for two weeks, no change. Air so dry we received [redacted] noses. TK came out and did some work, leaving weights on the floor to let it settle out. 10 days later, no progress. We continued going back and forth with TK who came out three or four additional times, doing some work, but always the peaking remained. As months went on, TK became less responsive, saying to give it time to settle, as it is a floating floor. After going three weeks with no response after my latest message that the floor had made no improvement, we called a local flooring company to come evaluate. They came for three hours, and immediately resolved the issues so that there was no peaking, and no further issues with the floor.
This negative review is important to highlight that it was a simple fix but continued to be blown off, and a different company handled it with a three hour visit. Had TK continued to be responsive I would very likely have continued working with them and potentially left a generally positive review, as I really did like and trust them - but when we became ignored the customer service took a huge hit and we became less willing to give the benefit of the doubt that it would ever be fixed or that our business was valued. The fact that another company handled in one visit the same week made the months of frustration even less satisfying. The flooring company also stated they had put several wood floors in these same upstairs condo units, which also was not a satisfier.