Tolyn's Repair Service Reviews (3)
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Tolyn's Repair Service Rating
Description: Plumbers, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Address: 475 Flotbeck Road, King William, Virginia, United States, 23086
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Staff is very rude and be prepared to be there for at least two hours before you are even seen.
Review: Service was at my house for 2 hrs removing a kitchen sink over two different days. Used $20-$25 in parts and charged me $493. $268 to remove sink and $225 to replace it; a simple routine job. This is nothing more than price gorging.Desired Settlement: Just want the public to know to get a price from them before they do the work or prepare to be severely over charged.
Business
Response:
[redacted] from the business called and stated that they have been in business for 14 years and this is their first complaint. They went out to the consumer's home to look at the sink. They disconnected everything and noticed there was a valve leaking that they fixed. [redacted] stated that the consumer's home in an hour away from where they work and they had to make two trips to the consumer's home and they charged him for two trips. [redacted] said that he called the consumer to explain the charges and is going to send him a $[redacted] check out of courtesy.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
Excellent service & wonderful attitude! Tolyn's really takes pride in their work.