Tool Parts Pro

Absolutely abysmal customer service; the company fails to respond to emails, does not answer their phone, and the voicemail box that you finally reach when calling them is full, making it impossible to even leave them a message--not that they'd be likely to return it anyway. I know that Covid-19 has impacted a lot of businesses, but I buy a lot of stuff online--including a dozen purchases over the last three or four months during the height of the pandemic--and this is the worst online purchase experience by far. I've experienced far better customer service from sellers halfway around the world than from this outfit.

I ordered parts that were advertised as "In-Stock. Same Day Shipping." The parts did not ship for more than a week after I ordered them, and then only after I complained to PayPal. And furthermore, despite the fact that I finally received a shipping confirmation email from them, I'm not at all sure that the parts have actually shipped. The original, automatically-generated order confirmation email stated, "To ensure your satisfaction, we will inform you when your order is on its way to you. Keep an eye on your inbox for a shipping confirmation email, which will include your tracking number." The shipping confirmation email that I received does NOT contain a tracking number, making me wonder if the order has really shipped or if this is just a ploy to keep both me and PayPal off their back for a few more days. I strongly recommend that you take your business elsewhere.

after more then a month I receved something completly different from what I have ordered?

I ordered a part on July 7th and didn't hear anything back from them so today on the 14th I called and had to keep calling back to get a hold of a CSRThey told me the part had to be special ordered and I will receive it by the end of next week and then hung up on me before I could finish asking my questions...Why didn't they contact me to tell that I would have to wait longer for a part I need? If I had known I would have to wait calendar weeks to get the part I wouldn't have purchased it from themJust a heads up for anyone else I would call and ask them if they have the actual parts you need before you orderVery sour taste in my mouth, This is a case of not having best practices for the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They only shipped my order after I filed the complaint with your office Why does it take so long for them to reply to customer? If the part came in damaged, they should notify customer that there would a delay in shipping They only told me the problem on my third call and no apology With this kind of business, I will not come back or refer to my friend Regards, [redacted]

I wish I would of done a review search on toolpartspro before I went ahead and purchased a itemI usually go with ebay but I found the item that I needed really bad at this company so they excepted paypal so I went ahead and ordered from them since I needed this item really bad I ordered just a simple chuck for my drill from them on the 16th of Sep as of today I have not received it nor when I go to there track order does it show they have even tried to send itso its been days now and nothingThey do not have a place where you can cancel order online and I would rather not call themIf I could cancel without calling I would of done so by now and tried elsewhere to get the chuck I needed already I have emailed them but they do not reply at allIf you read thisTake it from me stay far away from ordering from this company, no communication, no hurry to shipNothing

***, The customer and I already had a lengthy email conversation, unfortunately he ordered the wrong part for his tool As told to him by email and phone conversations electric parts, service kits, lubes and oils are not exchangeable or refundable due to the nature of the itemThis policy is written on the site and on his invoice This policy is in place from our vendors and we can not go against their policies Here is a copy of the customers invoice were it tells him our policy on electric parts SALES INVOICE SI- [redacted] 9/25/Order No: [redacted] Item Description Qty Price Total Makita 651478-SWITCH, REVERSING, 6302H $$Total : $Please inspect your package immediately upon receiptYou must notify us at [email protected] within three (3) days of receipt of any shortages, damages or defectsNo returns or exchanges on electrical parts, service kits, lubes or oilsThank you for your business! Best to you, ToolpartsPro.com team On Tue, Oct 20, at 5:AM, wrote:You have a new message waiting for you from the Revdex.com in regards to consumer complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this messageClick here to see the message If your email program does not support HTML copy and paste the link below into your browser http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid= [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at 858- [redacted] Thank you, Revdex.com of San Diego (San Diego, CA) Viewridge Ave Suite San Diego, CA Phone: (858) [redacted] Fax: (858)496-Email: [email protected] Web: www.sandiego.Revdex.com.org Confidentiality Notice: This e-mail message (including any attachments or embedded documents) is intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information of Revdex.comAny dissemination, distribution or copying of the enclosed material is prohibited -- Respectfully, The Tool Parts Pro Team Senior Part Specialist | ToolpartsPro.com

This item was ordered by the customer on Saturday 02/10/we picked up his order on Monday 02/12/and special ordered it from [redacted] It was back ordered and has been released from back order and shipped to the customerThis is the USPS tracking number for his package [redacted] Tell us why here

I was looking for a replacement arbor bolt (holds the blade on) for my old Delta miter saw Everywhere I looked it was a "discontinued" partToolpartsPro.com listed it as "in stock" After placing my order I received an email from PayPal about the purchase, but not from ToolpartsProAfter several more days, I began to worryAfter days, however, I received an email from ToolpartsPro saying that the item had shipped, and it listed a tracking numberdays later it was in my mailbox, three weeks from ordering The special left-hand threads were correct and the thread length was rightThe buiflange on the bolt was slightly smaller, but it still works fine They could be a little more attentive with communicating with their customers, but I'm just glad to get my saw working again, and I thank ToolpartsPro.com for the hard-to-find part

Order #: [redacted] for [redacted] was closed and refunded on 12/10/after we found out from the manufacturer that the item he orders was no longer available

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per my original complaint, the company only refunded my money after filing a complaint with ***They were non responsive to my personal emails
Regards,
*** ***

I placed an order on 4/26/ I received an e-mail with an order number stating my order had been received, and my credit card was charged I have not received any more communication from the company I have not received a tracking number, so I'm assuming my order had not been shipped I have left multiple messages and sent multiple e-mails, but no one from the company has responded to any of them I have no idea if there are real people who work at this place I wish I had looked at reviews for this website prior to placing my order I have never dealt with a company who never has anyone answer the phone or return messages or e-mails Today, you can't even leave a message You get a busy signal when you are transferred to the operator

The customer is correct the part was received damaged and we shipped out his order as soon as the replacement was received. The tracking information for his shipment is "Shipped 1/29/3:37:PM Tracking# ***" This was shipped via UPS Ground an upgrade in shipping as
the customer only paid for the basic shipping option of USPS

[redacted], The customer and I already had a lengthy email conversation, unfortunately he ordered the wrong part for his tool.  As told to him by email and phone conversations electric parts, service kits, lubes and oils are not exchangeable or refundable due to the nature of the item. This...

policy is written on the site and on his invoice.  This policy is in place from our vendors and we can not go against their policies.  Here is a copy of the customers invoice were it tells him our policy on electric parts. SALES INVOICESI-[redacted]9/25/2015Order No:[redacted]Item DescriptionQtyPriceTotalMakita 651478-6 SWITCH, REVERSING, 6302H1$13.84$13.84Total :$13.84Please inspect your package immediately upon receipt. You must notify us at [email protected] within three (3) days of receipt of any shortages, damages or defects. No returns or exchanges on electrical parts, service kits, lubes or oils. Thank you for your business! Best to you, ToolpartsPro.com team   On Tue, Oct 20, 2015 at 5:38 AM, <[email protected]> wrote:You have a new message waiting for you from the Revdex.com in regards to consumer complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. Click here to see the message If your email program does not support HTML copy and paste the link below into your browser http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureL...⇄ is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at 858-[redacted]. Thank you, Revdex.com of San Diego (San Diego, CA) 4747 Viewridge Ave Suite 200 San Diego, CA 92123 Phone: (858)[redacted] Fax: (858)496-2141 Email: [email protected]...⇄ Notice: This e-mail message (including any attachments or embedded documents) is intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information of Revdex.com. Any dissemination, distribution or copying of the enclosed material is prohibited.  -- Respectfully,The Tool Parts Pro TeamSenior Part Specialist | ToolpartsPro.com

This item was ordered by the customer on Saturday 02/10/18 we picked up his order on Monday 02/12/18 and special ordered it from [redacted]. It was back ordered and has been released from back order and shipped to the customer. This is the USPS tracking number for his package [redacted] ....

Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They only shipped my order after I filed the complaint with your office.  Why does it take so long for them to reply to customer?  If the part came in damaged, they should notify customer that there would a delay in shipping.  They only told me the problem on my third call and no apology.  With this kind of business, I will not come back or refer to my friend.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per my original complaint, the company only refunded my money after filing a complaint with [redacted]. They were non responsive to my personal emails.
Regards,
[redacted]

I wish I would of done a review search on toolpartspro before I went ahead and purchased a item.. I usually go with ebay but I found the item that I needed really bad at this company so they excepted paypal so I went ahead and ordered from them since I needed this item really bad... I ordered just a simple chuck for my drill from them on the 16th of Sep 2015.. as of today I have not received it nor when I go to there track order does it show they have even tried to send it... so its been 6 days now and nothing.. They do not have a place where you can cancel order online and I would rather not call them... If I could cancel without calling I would of done so by now and tried elsewhere to get the chuck I needed already... I have emailed them but they do not reply at all..... If you read this... Take it from me stay far away from ordering from this company, no communication, no hurry to ship... Nothing....

I was looking for a replacement arbor bolt (holds the blade on) for my old Delta miter saw.
Everywhere I looked it was a "discontinued" part. ToolpartsPro.com listed it as "in stock".
After placing my order I received an email from PayPal about the purchase, but not from ToolpartsPro. After several more days, I began to worry. After 16 days, however, I received an email from ToolpartsPro saying that the item had shipped, and it listed a tracking number. 5 days later it was in my mailbox, three weeks from ordering.
The special left-hand threads were correct and the thread length was right. The built-in flange on the bolt was slightly smaller, but it still works fine.
They could be a little more attentive with communicating with their customers, but I'm just glad to get my saw working again, and I thank ToolpartsPro.com for the hard-to-find part.

Order #:[redacted] for [redacted] was closed and refunded on 12/10/15 after we found out from the manufacturer that the item he orders was no longer available.

The customer is correct the part was received damaged and we shipped out his order as soon as the replacement was received.  The tracking information for his shipment is "Shipped 1/29/2016 3:37:10 PM Tracking# [redacted]"  This was shipped via UPS Ground an upgrade in...

shipping as the customer only paid for the basic shipping option of USPS.