Top Dollar Pawn & Jewelry

I went to Top Dollar Pawn & Jewelry today to get an engagement ring size increased and unfortunately the jeweler would not be in today. Feeling disappointed especially since Valentine’s Day is next week I was advised by Mike that it would send the ring off to be resized and have it back to me on Friday. I was feeling good like being on top of the world because I did not expect that kind of customer service. In fact I have been receiving the same outstanding customer service and professionalism for quite some time from the employees and have not had any problems. Since I was feeling special today I took a spin of the prize wheel and won $25.00 in store credit which allowed me to purchase a much needed tool since I am doing work on my home. Thank you Mike and your superb team for making my day and showing me customer service still exist.

Review: I pawned a ring on 04/25/13 and I was contracted to pick it up or extend it on or before 05/25/13 at the loan rate of $120 plus the finance charge of $24.00 mean $144.00 would be due. Well like the contract says I could extend the loan for 1 more month for an extra $24.00. I extended my loan and went to pay it today (6/21/13) thinking that my balance would be $168.00. When I arrived at Top Dollar [redacted] they told me that my balance was $192.00. I reviwed my contract and it says NOTHING about doulbing the charge fee if it is extended for one more month. I talked it over with 3 emplyees and NO ONE could prove to me that the doulble fee is what I agreed to. This is a complete RIP OFF and needs to be fixed.Desired Settlement: Refund me my money.

Consumer

Response:

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