Total Property, Inc.

Initial Business Response /* (4000, 10, 2015/01/05) */
[redacted],
It was not our intention to string you along, but we had a number of delays on the work due to Christmas Holidays and largely due to illness to the cleaning lade when she was halfway done cleaning. The law gives us 21 days...

after keys are returned to return the deposit. The email you have referred to from December 19th says the deposit and statement will be ready on the 20th and "Do you want me to mail it or will you have someone pick it up?" I did not get a response to that email so I mailed the deposit refund on December 20, along with a statement to the forwarding address you provided when you turned in keys:
[redacted] S. [redacted] St.
Visalia, CA XXXXX
We put available dates on our website as when I project the house to be ready to at least be viewed. These are not always accurate, and cannot be used as a date to expect your deposit back, especially since often times a vendor will have completed their work but may only bill weekly or bi-weekly and some vendors mail their invoices. We returned your deposit within the time required by the law, and the work done was not marked up but is the actual cost of the work performed by the vendors. The work done was what we went over on the walkthrough and is what was needed to restore the home to the condition it was in when you received it.
Initial Consumer Rebuttal /* (4200, 12, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had told the landlord prior that I wanted to personally pick up the refunded deposit and to contact me I responded to the "NEW" email given. let them know I was moving out of town I have not received the refund and will not due to the people living there. I would like a new check sent to the new address listed here seeing as I no longer talk to the people where the deposit was sent
Final Consumer Response /* (4200, 16, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I accept anything I would like to see what was charged (statement) and my total refunded deposit ...
Final Business Response /* (4000, 18, 2015/01/21) */
We mailed you the statement and check on January 8th. You should have received them both by now. Please let us know if you have any questions.

[redacted], We are certain that all the items you are claiming you should not be charged for are legitimate and would be unfair to charge the owner of the property for tenant cleaning and damage:1. Carpet cleaning- Civil Code Section 1950.5(b) "The landlord can use the security deposit, for example, if...

you  move out owing rent, damage rental unit beyond normal wear and tear, or leave the rental less clean than when you move in. " Since the carpets were professionally cleaned and were clean condition at move in we can require them to be cleaned at move out.  Therefore, we will be charging for carpet cleaning of the property. Attached picture 7114 clearly shows dirt in front of where your sofa was placed.2. You were not charged for "repainting the whole house.  You were charged for touch up painting to restore the paint condition to the condition you received it Attached pictures 7116, 7178, 7179, 7185, 7207, 7213 and 7195 are pictures of paint that is above ordinary wear and tear and are therefore tenant charges.3. Deadbolt - we received keys on 7/18 and we did the walkthrough on 7/19 and found the broken deadbolt.  The fact is that the deadbolt was broken when we took possession, you did not report a broken deadbolt while you lived there, and is therefore a tenant charge. The other items you mention: we have already agree that you were incorrectly billed for the re-stretching of the carpet and installation of the smoke and CO detector and $133.94 was already credited to your account on 9/18/17. You say that we have not agreed to mediation however I was the one who suggest the Revdex.com per email sent 10/3/17 "I feel that we will not come to an agreement because you disagree with the disputable facts that we have presented. But if you would like a mediator please contact the Revdex.com.  They will mediate the conversation we have already had. Unless you are willing to change your incorrect opinion about the facts we have presented we will not get anywhere. "[redacted] did not try to intimidate you out of taking us to court. Rather he stated a fact in email sent 10/3/17 "Taking the matter to court is your right but I will tell you that we will not lose. After we have won we will ask the court to award us a judgement for our attorney fees and costs up to $1000 per section 40 of the lease agreement. "