Mr [redacted] did break his lease at Stonecrest Apartments and he was responsible for the lease term or until the unit was re-rented I am please to let you know the unit was re-rented and his account has been adjusted accordingly The revised amount due from Mr [redacted] under the terms of the lease agreement for the unit at [redacted] StAptColumbus, Ohio is $ Thank you
The Property Manager refuses to acknowledge there is commercial activity taking place in our community a infraction of section (a.) of our bylaws In fact, not only is there a used car lot and salvage business taking place right next door to me but there has been a history of commercial activity For instance, a mechanic and auto service shop changing oils etcCars would be on blocks, plastic chairs were placed outside next to the building where customers could wait for their autos to be services This was happening out of [redacted] Drfor a year Currently,there is a carpet cleaning business at [redacted] Dr., there is a day care at [redacted] Drparents drop their little ones off from a.mon and pick them up again later I am not talking about a babysitting serviceBecause Towne properties is not an on-site management company, they have no idea what happens here When I report it, they refuse to respond, so, now the City of Columbus Code enforcement division is involved An investigation is on-going The infraction: operating a business illegally in a residential areaAlthough, the property manager claims I have been the only owner to forward unsubstantiated claims, she needs to realize that I have been looped in on some emails and photos sent to her from other owners Not only is she aware of other complaints and photos regarding commercial activity taking place in the rental units, but she has even responded to them I have her responses In one she says, "he must be working the flea markets," she uses the word WORKING, so, she knows, but refuses to enforce the bylawsFrom now on my photos will be directly forwarded to the City of Columbus code enforcement divisionI am letting my neighbors know how to do this in case they also want to forward their photos etc In regards to me not answering my door to Officer [redacted] , that is true I do not answer my door after 9:p.mto anyone I was informed via email 10/29/that Towne's special duty officer had stopped by to speak to me at p.mWell, I was not home However, I welcomed an appointment to speak to the officer and said so via email, I also asked for that meeting NOT to take place at my residence so as to not escalate the tensions between my neighbor who runs the salvage and used car business I spoke to the property manager via phone and suggested meeting at Max and Erma's or Bob EvansI was even willing to drive to Towne's offices in Worthington to meet with Officer [redacted] I wanted a meeting that included all parties involved I waited to hear back and not till over ten days later I get heavy knocking on my front door after 9:p.m., in fact, I was ready to call because I feared it was indeed my neighbor that I'm having conflicts with at my front door that late at night As I go towards the phone, it rings, it is Officer [redacted] and his cruiser parked in front of my unitI let him know I almost called the police, that I had asked him not to come to my unit especially in a cruiser and that I would be more than happy to meet with him regarding all the cars and used items being fixand sold out of the unit next to mineI let him know how noisy it was to hear the furniture being pounded, and to have to hear the front and garage doors going up and down constantly He understood that I was now in my P.J.'s so we spoke over the phone and he is the person who let me know it is against the Association's bylaws to buy items with the intent to sell, he is the one who told me I needed to document all the for sale signs in the windows of the used autos and to forward those to him via [redacted] of Towne Properties So I did Here are some: a white Ford F-150, a silver Chrysler A223682, a white Honda Odyssey FMZ 1830, a Black Cadillac, a Silver Ford F- [redacted] (sign has since been removed), a red Mitsubishi Eclipse GEP I forwarded a photo with snow to show this is a recent for sale in the window (this for sale sign has also been removed after I filed the complaint with the Revdex.com.), a black Townecar and more Furthermore, because Towne properties refused to respond to me this information has been forwarded to the 14th precinct We have had multiple fires in our community, renters and owners have sustained loss of property Although, it states often in out monthly newsletter that grills of any type are not allowed I have constantly had to report renters that are using gas, and charcoal grills Currently, as I write this response to my complaint that Towne does not enforce its own rules to everyone including owners and renters, I can see from my back window onto the building next to mine three grills, a propane tank and lighter fluid: I believe they are owned by Lifestyle's rental units at [redacted] It is a fire hazard Please enforce this rule In addition, to important issues not being addressed there are also cosmetic ones One of these is the many stones that have fallen off the building my unit is located in I first reported this over seven years ago, that is correct for seven years Towne has been "handling" this Today ,the stones are still laying on the grass next to my building For seven years moisture has been allowed to seep in and freeze allowing further damage to the structural integrity of the building in which my unit is located in This decreases the property value of my unit I have offered to have my handyman fix this, but been told, "no", we are "handling" it, it is a process Also, when I moved in I was told I must adhere to the standards of the complex I think this is a great rule I was told I had to have my door hardware is a particular patina, etc In fact, I had to purchase a particular storm door that has this particular hardware on it I think it is referred to as brushed nickel At any rate, when the developer could not sell all the condos seven years or so ago, they took the remaining units and made them rentals That's all fine and good, however, they do NOT adhere to the same standards that other owners have to For instance, as the renters move in and out, these owners replace the locks and door hardware with any hardware For example, if you look at the building across from me you will see a silver doorknob and handle on one of there rental units, then a few doors down a gold doorknob, then a brass, interspersed with the higher quality brushed nickel ones This may seem like a minor thing but what it does is slowly decrease the property value of all the other units It makes the whole community look junky Also, for the seven years I have lived here the units converted to rentals by developer have not stained their fences or decks I was told this HAD to be done to keep the wood from deteriorating Why does Towne properties not enforce these rules? When I draw the property manager's attention to it she does not respondwhy? Please enforce the rulesI asked her is she wanted me to forward some photos to her and she told me she already has photos That this is her job not mine and that they are "handling" it Possible SOLUTIONS: have the renters acknowledge they are aware no commercial activity can take place out of their rental unit It is not fair to the renters to place them under a contractual agreement for the terms of the lease, if the way they earn a living in order to fulfill that lease is some sort of business that would have to take place out of the unit Maybe you could have the rental agent get their initials by Section item (a.) of the bylawsThis way everyone is aware and has been informed of the bylaws of the community Also, do the renters receive the newsletters? are they given a copy of the community guidelines? I believe that if the renters knew the rules they would adhere to them, however, if they are never made aware of the rules, and then management does not enforce them, this is not fair to the ownersIt is like the owners constantly have to manage the community The owners have to teach the renters the rules, and by the time the renters learn the rules a new set of renters come in Towne property Management company need to help the Developer's rental agents, who rent out more than units, advise their renters of the community rules Owners, renters, and the rental units owned by the Developer, Lifestyle LLCall need to follow the same rules I just want to mention that there are things that Towne does well, in the past [redacted] has been very responsive Thank you for your time Please let me know if you need any more information
In order to fully respond to this complaint I need to get some additional information Can you please provide the address of the apartment where the lease was broken? Once I have that information I can fully respond to the complaint Thank you
I, *** ***, Director of Management Services with Towne
Properties, have been responding to your complaint
All of the issues regarding the grills, lighter fluid,
etchave been reported to the owners of the units
They have contacted their renters to remove the itemsIf
the items are not removed, then I will follwith them and the Board may
fine the owner
In addition, we have contacted the owner of the second
rental unit you’ve complained about whom you say is running a day care center
out of their residence. We have also
resolved the matter of the Carpet Cleaning business you said was being run out
of another rental unit. We don’t need
any further emails on these topics, as we continue to monitor and follow up
With regard to your complaint about the renter you had a
conflict with on Thanksgiving Day and your complaint about the Board President,
you emailed both me and the Association President numerous times on
Thanksgiving morning and continued to email up until 12:noon We had already received over emails from
you regarding this same complaint.
Although both of us were off for the holiday, you did not respect our
right to that privilege, even though we responded and tried to resolve your
issue. As in the past, you continued for
more than hours with your emails, so we finally had to tell you that it was a
holiday and we would not be responding to any further emails that day or the
following day due to the holiday weekend.
Furthermore, we had already told you on numerous occasions what action
had been taken, but still you persisted
Prior to Thanksgiving Day, you were sent a letter from
the Association’s attorney informing you to stop the emails as we were aware of
your complaint, and the Board was monitoring the situation and trying to resolve
the matter. You ignored that letter
You initiated the situation with the renter on
Thanksgiving Day by taking pictures of them and telling them that you were
reporting them for operating a commercial business out of their unit. When you were threatened, you expected us to
intervene. It is not the responsibility
of Towne Properties nor the Association President to get involved in conflicts
between residents. If someone is threatening
you, you need to contact the Columbus PoliceWe advised you not to engage the
resident any further that day, and to contact the police if the threats
continued.
The situation with the renter is now a moot point. They are being let out of their lease at the
end of the month by the owner of the unitThis was already communicated to you
in our last response
Please note that there is no proof needed from you
regarding this matter, as you have been told many times over. Neither we, nor the Revdex.com, need
further emails or photos
Your complaint regarding this resident has been resolved
[First, I need to know who wrote the last response, who am I speaking with?
Then, if Towne is too overwhelmed with how many units they manage they need to cut back the amount of units or hire more folks in order to enforce the bylaws. Today, the stones still lay in the grass, the three grills still stand, lighter fluid and blue rhino gas still stand out in back of the rental units owned by Lifestyle, LLC
The police report is public record, in it you will read that I was indeed threatened by the renter conducting the illegal commercial activity in a residentially zoned area. In addition, when I tried to file a formal complaint with the president of *** ***'s Board, I was asked if I did not have better things to do with my time. In fact, she informed me that she would not respond to me today or any other time for that matter. How disappointing. The Board would not even let me file a formal complaint. I have the email that was written the day of the incident (Thanksgiving morning 2014) and am happy to send it to anyone interested in reading how unprofessionally I was responded to. By the way, how do I file a formal complaint? What is the standard operating procedure to file a formal complaint when your person is threatened by a renter?
In regards to your statement that facts are facts, and that I make unsubstantiated claims, this is my fifth request asking what kind documentation would be considered adequate proof and in what format it needs to be submitted in order to substantiate my claims of business activity taking place in the rental units. If you do nothing else regarding this response. Please answer this question! What do you consider proof?
Again, I am telling you that commercial activity is taking place and this is a clear violation of Section (a.) of our bylaws. Multiple owners have sent multiple emails with multiple eye witness accounts. Many date stamped digital photos of active commercial activity have been forwarded to the property manager and the president of the Board. Now I have water stamped film available. If you need these items sent to you again just let me knowCan I send them to the Revdex.com? We have so much proof, but you wont let us know what kind of proof you need. Everything we have sent you or can send you, you rebuff
This complaint DOES NOT have a satisfactory resolution The business solely requested additional information in order to further look into my complaint but is has NOT been FULLY RESOLVED to my satisfactionPLEASE! PLEASE! PLEASE KEEP THIS OPEN!!!!Thank you!
The business in question has responded
to my complaint (ID***) by asking me the address of the apartment complex where the lease was broken in order to fully respond to my complaint. Here is the name & address in question:STONECREST APARTMENTSAddress: EMAIN STREET (I was living in Unit #**), WHITEHALL, OH 43213-3142Tel.: 614.866.2550Community Manager at the time of my stay: MS*** ***
Towne Properties claims I have no proof and that I make illegitimate complaints about tenants. This is not true.
The property manager openly admits that I have made over 120+ email reports of commercial activity taking place, but instead of enforcing the bylaws Towne Properties states I have no proof and that the tenants have not violated the restrictions on commercial use of a unit. However, I have made and will again make the request of what would be considered proof? Although, Towne Properties claims I am the only owner making such claims, I have proof of multiple owners reporting eyewitness accounts of commercial activity. For instance we have sent in emails and photos of this commercial activity.
Please let me know what proof you needIn addition, I am making my 121+ report to Towne Properties On 12/20/2014, parked in front of *** *** *** Dr. there was a silver Ford F-truck with a for sale sign in the front and back windows. License plate number *** ***That would be the thirteenth auto that has been for sale since 8/2/ In the state of Ohio you must have an auto dealers license to sell vehicles.
On Sunday morning 12/21/there is a taupe/gray GMC long bed truck/SUV parked in front of *** *** *** Drlicense plate number *** ***. I would like to draw your attention to the fact that it is the same license plate number as the silver Ford F-truck parked in front of *** *** *** Dr. just hours before on Saturday night As you know, my 120+ emails reported such activities as the switching of license plates so you are fully aware that this is not an uncommon practice for the tenants of *** *** *** Dr.
When the bylaws are not enforced our community will deteriorate
On the upside, the charcoal and gas grills, propane gas, etcI reported have vanished. The fire hazards have been removedThank you
The owner making this complaint has has emailed me over 120+ times regarding her alleged complaint regarding her neighbor who is a renter. Towne Properties is at the direction of the [redacted] Condominium Association Board of Directors. The Board of directors has a duty to enforce the...
restrictions in the rules and regulations and the Declaration and Bylaws however they must do so reasonably and without discrimination against persons in the condominium whether they are owners or renters.The police have been out to this unit in question several times and have found nothing to substantiate her complaints. The car that had the for sale sign in the window was registered to the renter. The other car belonged to another resident who lives in the community. There is no association rule that owners or renters cannot have for sale signs in their car windows therefore there is no violation of association rules. As far as items in the back of the renters truck and loading and unloading again there is no association rule that owners cannot load and unload items into their garage therefore there is nothing illegal about this. She believes that there is a commercial business being run out this unit with these items but there is no proof of this allegation. In the association's declaration Article III. Section 2 (a), Unit Uses, she partially quoted in this Revdex.com complaint states: "Notwithstanding the forgoing: (i) an occupant maintaining a personal or professional library, keeping personal business or professional business or professional records or accounts, conducting personal business (Provided that such use does not involve customers, employees, licensees or invitees coming to that unit) making professional telephone calls or conducting correspondence in or from a Unit , is engaging in a sue expressly declared customarily incidental to residential use and is not in violation of these restrictions"There is no proof that individuals are visiting this Unit for the purpose of purchasing items in the garage or in the back of the truck or assisting the occupant of this Unit in "salvaging" items for commercial use. Even when the noise complaints were investigated by the Columbus Police they found no evidence found of any noise. The Officers also knocked on the door of the complaintant after each noise complaint to discuss their findings with her and she would not answer the door even though they knew she was in the unit.The Association's attorney has sent the person making this complaint a letter stating this same information. The Board, Towne Properties, the Columbus Police, the owner of the unit and the Association's attorney are all monitoring the situation. I will not be responding to any further Revdex.com complaints on this issue. Thank you.
We received information from Ms. [redacted] that there was a leak on the roof. [redacted] Roofing was called and Towne Properties was advised the roof leak was repaired. We received another complaint from the homeowner that there was a different leak on her roof which was also repaired. ...
The homeowner contacted Towne and informed there appeared to be a different problem rather than the roof leaking. Kandace immediately contacted a different contractor who went to the unit and reported it appeared to be a separate problem with the stucco board needing repair on the upper side of the garage near the roof. Kandace received the contactor quote and provided it to the Board for approval on 2/21/18 which she has not yet received approval. One of the Board members also requested a different quote, which another contractor is scheduled to be at the property Tuesday morning 2/27/18. Once the contractor visits the property, this additional quote will need to be provided to the Board for approval to make the repair.
To whom it may concern: Towne reported to the Revdex.com that the tenants, living in [redacted] Dr.,who conduct business activities out of their unit in a residentially zoned area, would move out by the end of the month. That was supposed to be 12/31/2014. In addition, a similar promise was made via email about three months ago. I will look for that email and forward it. Over the Holidays there was much pounding and yelling, but I said and did nothing because I was under the impression the folks in [redacted] Dr. would be moved out by the end of the month per [redacted] of Towne Properties. This morning I was yet again woken up out of my sleep by heavy pounding (in my opinion they are fixing up furniture and bikes) These folks have not moved out at all. They are still doing what they've always done. Towne Properties does not enforce it's own bylaws. I have date stamped photos if you need them.
Ms. [redacted] can refuse to accept
the response submitted by Towne Properties, but the facts are the facts. She has no proof, nor does Towne or the Board
of Directors, that the tenants have violated the restrictions on commercial use
of a unit. As stated in the earlier
response, this owner has continually made illegitimate complaints about the
tenants and on Thanksgiving Day the tenants had to call the police because she
was in their driveway, taking pictures of them while they were standing in their
garage. She can contact City Code
Enforcement all she wants, but they will not enforce any code restrictions
without proof of a violation of the city code.
The association has a duty to enforce the restrictions but must do so
reasonably and responsibly, which is not in the manner being requested by this
owner. Towne Properties and the Board of Directors have been made fully aware
of this owner’s allegations regarding this unit and others that she believes to
be operating a commercial business out of their unit and have taken all
reasonable measures to follow up and monitor those situations. Complainant
has stated she does not want to answer her door and speak with the police when
they approach her unit so as not to escalate tension with the neighbors but is
ok with taking pictures of them on their own property during the holiday. The tenants are fully aware of who continues
to make the baseless allegations against them, and with the incident of taking
photographs, it is safe to say the tension has already escalated. The
ownership of the vehicles at the unit was already verified with the police and
those vehicles were registered to either a) a nearby unit owner or b) the
tenants of the unit. There is no rule
which prohibits a resident from placing a “for sale” sign in their vehicle
window. There has been no violation regarding the cars described. Nonetheless, due to the problems these
individuals have had with this owner, they have decided to move at the end of
this month, so this should resolve this matter. With
regard to her other complaints, we must reiterate that the rules are enforced
equally amongst all residents. Ms.
[redacted] has complained that rental unit owners are not following association
guidelines with regard to the type of door hardware they have installed on some
units. The rules only require that the door
hardware match the unit’s hardware.
There is a list of approved storm doors residents may install per the
rules. There is nothing in the rules that says all of the hardware has to be
the same color for all units; however, Towne has discussed compliance with this
regulation with the rental unit owners to ensure that these association guidelines
are being followed. Any
issues related to the maintenance or structural integrity of the buildings is
being addressed by the board of directors. There have been ongoing issues
related to the exterior façade and stone on the exterior structure of the
buildings and these items are continually being addressed on an ongoing basis. Ms. Diederen’s building is included in this
ongoing construction work. Regarding
the grills and decks, these items will be investigated by Towne, and if action
is warranted, the board will provide the authority to take action to enforce
the rules. There are always going to be
some units where a violation may exist that the board or Towne is unaware of
due to the size of the community. There
is a leasing rule which is enforced and the unit owner who is leasing the unit
is required to provide his or her tenants with a copy of the rules. We have reminded the rental unit owners to
ensure that they are following these guidelines.Additionally,
all units within the complex receive the regular community newsletters where we
cover these topics and remind owners/renters alike of association guidelines. As
stated before, the rules and restrictions will be enforced in a reasonable
manner and not in any manner which discriminates against any resident in the
community.
In order to fully respond to this complaint I need to get some additional information. Can you please provide the address of the apartment where the lease was broken? Once I have that information I can fully respond to the complaint. Thank you
Mr. [redacted] did break his lease at Stonecrest Apartments and he was responsible for the lease term or until the unit was re-rented. I am please to let you know the unit was re-rented and his account has been adjusted accordingly. The revised amount due from Mr. [redacted] under the terms of the lease agreement for the unit at [redacted] St. Apt. 10 Columbus, Ohio is $1954.23. Thank you.
The Property Manager refuses to acknowledge there is commercial activity taking place in our community a infraction of section 2 (a.) of our bylaws. In fact, not only is there a used car lot and salvage business taking place right next door to me but there has been a history of commercial activity. For instance, a mechanic and auto service shop changing oils etc. Cars would be on blocks, plastic chairs were placed outside next to the building where customers could wait for their autos to be services. This was happening out of [redacted] Dr. for a year. Currently, , there is a carpet cleaning business at [redacted] Dr., there is a day care at [redacted] Dr. parents drop their little ones off from 7 a.m. on and pick them up again later. I am not talking about a babysitting service. Because Towne properties is not an on-site management company, they have no idea what happens here. When I report it, they refuse to respond, so, now the City of Columbus Code enforcement division is involved. An investigation is on-going. The infraction: operating a business illegally in a residential area. Although, the property manager claims I have been the only owner to forward unsubstantiated claims, she needs to realize that I have been looped in on some emails and photos sent to her from other owners. Not only is she aware of other complaints and photos regarding commercial activity taking place in the rental units, but she has even responded to them. I have her responses. In one she says, "he must be working the flea markets," she uses the word WORKING, so, she knows, but refuses to enforce the bylaws. From now on my photos will be directly forwarded to the City of Columbus code enforcement division. I am letting my neighbors know how to do this in case they also want to forward their photos etc.
In regards to me not answering my door to Officer [redacted], that is true. I do not answer my door after 9:30 p.m. to anyone. I was informed via email 10/29/2014 that Towne's special duty officer had stopped by to speak to me at 4 p.m. Well, I was not home. However, I welcomed an appointment to speak to the officer and said so via email, I also asked for that meeting NOT to take place at my residence so as to not escalate the tensions between my neighbor who runs the salvage and used car business. I spoke to the property manager via phone and suggested meeting at Max and Erma's or Bob Evans. I was even willing to drive to Towne's offices in Worthington to meet with Officer [redacted]. I wanted a meeting that included all parties involved. I waited to hear back and not till over ten days later I get heavy knocking on my front door after 9:30 p.m., in fact, I was ready to call 911 because I feared it was indeed my neighbor that I'm having conflicts with at my front door that late at night. As I go towards the phone, it rings, it is Officer [redacted] and his cruiser parked in front of my unit. I let him know I almost called the police, that I had asked him not to come to my unit especially in a cruiser and that I would be more than happy to meet with him regarding all the cars and used items being fixed-up and sold out of the unit next to mine. I let him know how noisy it was to hear the furniture being pounded, and to have to hear the front and garage doors going up and down constantly. He understood that I was now in my P.J.'s so we spoke over the phone and he is the person who let me know it is against the Association's bylaws to buy items with the intent to sell, he is the one who told me I needed to document all the for sale signs in the windows of the used autos and to forward those to him via [redacted] of Towne Properties. So I did. Here are some: a white Ford F-150, a silver Chrysler 300 A223682, a white Honda Odyssey FMZ 1830, a Black Cadillac, a Silver Ford F-150 [redacted] (sign has since been removed), a red Mitsubishi Eclipse GEP 8243 I forwarded a photo with snow to show this is a recent for sale in the window (this for sale sign has also been removed after I filed the complaint with the Revdex.com.), a black Townecar and more. Furthermore, because Towne properties refused to respond to me this information has been forwarded to the 14th precinct.
We have had multiple fires in our community, renters and owners have sustained loss of property. Although, it states often in out monthly newsletter that grills of any type are not allowed I have constantly had to report renters that are using gas, and charcoal grills. Currently, as I write this response to my complaint that Towne does not enforce its own rules to everyone including owners and renters, I can see from my back window onto the building next to mine three grills, a propane tank and lighter fluid: I believe they are owned by Lifestyle's rental units at [redacted] It is a fire hazard. Please enforce this rule.
In addition, to important issues not being addressed there are also cosmetic ones. One of these is the many stones that have fallen off the building my unit is located in. I first reported this over seven years ago, that is correct for seven years Towne has been "handling" this. Today ,the stones are still laying on the grass next to my building. For seven years moisture has been allowed to seep in and freeze allowing further damage to the structural integrity of the building in which my unit is located in. This decreases the property value of my unit. I have offered to have my handyman fix this, but been told, "no", we are "handling" it, it is a process.
Also, when I moved in I was told I must adhere to the standards of the complex. I think this is a great rule. I was told I had to have my door hardware is a particular patina, etc. In fact, I had to purchase a particular storm door that has this particular hardware on it. I think it is referred to as brushed nickel. At any rate, when the developer could not sell all the condos seven years or so ago, they took the remaining units and made them rentals. That's all fine and good, however, they do NOT adhere to the same standards that other owners have to. For instance, as the renters move in and out, these owners replace the locks and door hardware with any hardware. For example, if you look at the building across from me you will see a silver doorknob and handle on one of there rental units, then a few doors down a gold doorknob, then a brass, interspersed with the higher quality brushed nickel ones. This may seem like a minor thing but what it does is slowly decrease the property value of all the other units. It makes the whole community look junky. Also, for the seven years I have lived here the units converted to rentals by developer have not stained their fences or decks. I was told this HAD to be done to keep the wood from deteriorating. Why does Towne properties not enforce these rules? When I draw the property manager's attention to it she does not respond. why? Please enforce the rules. I asked her is she wanted me to forward some photos to her and she told me she already has photos. That this is her job not mine and that they are "handling" it.
Possible SOLUTIONS: have the renters acknowledge they are aware no commercial activity can take place out of their rental unit. It is not fair to the renters to place them under a contractual agreement for the terms of the lease, if the way they earn a living in order to fulfill that lease is some sort of business that would have to take place out of the unit. Maybe you could have the rental agent get their initials by Section 2 item (a.) of the bylaws. This way everyone is aware and has been informed of the bylaws of the community. Also, do the renters receive the newsletters? are they given a copy of the community guidelines? I believe that if the renters knew the rules they would adhere to them, however, if they are never made aware of the rules, and then management does not enforce them, this is not fair to the owners. It is like the owners constantly have to manage the community. The owners have to teach the renters the rules, and by the time the renters learn the rules a new set of renters come in. Towne property Management company need to help the Developer's rental agents, who rent out more than 11 units, advise their renters of the community rules. Owners, renters, and the rental units owned by the Developer, Lifestyle LLC. all need to follow the same rules.
I just want to mention that there are things that Towne does well, in the past [redacted] has been very responsive.
Thank you for your time. Please let me know if you need any more information.
To whom it may concern:Towne reported to the Revdex.com that the tenants, living in [redacted] Dr.,who conduct business activities out of their unit in a residentially zoned area, would move out by the end of the month. That was supposed to be 12/31/2014.In addition, a similar promise was made via email about three months ago. I will look for that email and forward it.Over the Holidays there was much pounding and yelling, but I said and did nothing because I was under the impression the folks in [redacted] Dr. would be moved out by the end of the month per [redacted] of Towne Properties.This morning I was yet again woken up out of my sleep by heavy pounding (in my opinion they are fixing up furniture and bikes)These folks have not moved out at all. They are still doing what they've always done. Towne Properties does not enforce it's own bylaws.I have date stamped photos if you need them.
Property Management has responded on this issue in a timely manner. [redacted] Roofing has contacted the homeowner once again. They informed property management that they had already contacted and left a message for [redacted] advising of a warranty service appointment that they have scheduled for Friday 3/23/18, 1:00pm –5:00 pm. [redacted] Roofing advised they will assess the ongoing issue as well as any new leaks that the resident is still experiencing. [redacted] stated in the message that the homeowner can of course call into their office directly to change the appointment time and/or day if necessary. We are unsure as to why this post has occurred from the homeowner, when [redacted] stated that they have not yet been contacted to confirm or change the appointment time. Again, we have been timely on this issue and tried to reach resolution and help this homeowner, however, she must confirm or change the appointment with the roofing company.
Mr [redacted] did break his lease at Stonecrest Apartments and he was responsible for the lease term or until the unit was re-rented I am please to let you know the unit was re-rented and his account has been adjusted accordingly The revised amount due from Mr [redacted] under the terms of the lease agreement for the unit at [redacted] StAptColumbus, Ohio is $ Thank you
The Property Manager refuses to acknowledge there is commercial activity taking place in our community a infraction of section (a.) of our bylaws In fact, not only is there a used car lot and salvage business taking place right next door to me but there has been a history of commercial activity For instance, a mechanic and auto service shop changing oils etcCars would be on blocks, plastic chairs were placed outside next to the building where customers could wait for their autos to be services This was happening out of [redacted] Drfor a year Currently,there is a carpet cleaning business at [redacted] Dr., there is a day care at [redacted] Drparents drop their little ones off from a.mon and pick them up again later I am not talking about a babysitting serviceBecause Towne properties is not an on-site management company, they have no idea what happens here When I report it, they refuse to respond, so, now the City of Columbus Code enforcement division is involved An investigation is on-going The infraction: operating a business illegally in a residential areaAlthough, the property manager claims I have been the only owner to forward unsubstantiated claims, she needs to realize that I have been looped in on some emails and photos sent to her from other owners Not only is she aware of other complaints and photos regarding commercial activity taking place in the rental units, but she has even responded to them I have her responses In one she says, "he must be working the flea markets," she uses the word WORKING, so, she knows, but refuses to enforce the bylawsFrom now on my photos will be directly forwarded to the City of Columbus code enforcement divisionI am letting my neighbors know how to do this in case they also want to forward their photos etc In regards to me not answering my door to Officer [redacted] , that is true I do not answer my door after 9:p.mto anyone I was informed via email 10/29/that Towne's special duty officer had stopped by to speak to me at p.mWell, I was not home However, I welcomed an appointment to speak to the officer and said so via email, I also asked for that meeting NOT to take place at my residence so as to not escalate the tensions between my neighbor who runs the salvage and used car business I spoke to the property manager via phone and suggested meeting at Max and Erma's or Bob EvansI was even willing to drive to Towne's offices in Worthington to meet with Officer [redacted] I wanted a meeting that included all parties involved I waited to hear back and not till over ten days later I get heavy knocking on my front door after 9:p.m., in fact, I was ready to call because I feared it was indeed my neighbor that I'm having conflicts with at my front door that late at night As I go towards the phone, it rings, it is Officer [redacted] and his cruiser parked in front of my unitI let him know I almost called the police, that I had asked him not to come to my unit especially in a cruiser and that I would be more than happy to meet with him regarding all the cars and used items being fixand sold out of the unit next to mineI let him know how noisy it was to hear the furniture being pounded, and to have to hear the front and garage doors going up and down constantly He understood that I was now in my P.J.'s so we spoke over the phone and he is the person who let me know it is against the Association's bylaws to buy items with the intent to sell, he is the one who told me I needed to document all the for sale signs in the windows of the used autos and to forward those to him via [redacted] of Towne Properties So I did Here are some: a white Ford F-150, a silver Chrysler A223682, a white Honda Odyssey FMZ 1830, a Black Cadillac, a Silver Ford F- [redacted] (sign has since been removed), a red Mitsubishi Eclipse GEP I forwarded a photo with snow to show this is a recent for sale in the window (this for sale sign has also been removed after I filed the complaint with the Revdex.com.), a black Townecar and more Furthermore, because Towne properties refused to respond to me this information has been forwarded to the 14th precinct We have had multiple fires in our community, renters and owners have sustained loss of property Although, it states often in out monthly newsletter that grills of any type are not allowed I have constantly had to report renters that are using gas, and charcoal grills Currently, as I write this response to my complaint that Towne does not enforce its own rules to everyone including owners and renters, I can see from my back window onto the building next to mine three grills, a propane tank and lighter fluid: I believe they are owned by Lifestyle's rental units at [redacted] It is a fire hazard Please enforce this rule In addition, to important issues not being addressed there are also cosmetic ones One of these is the many stones that have fallen off the building my unit is located in I first reported this over seven years ago, that is correct for seven years Towne has been "handling" this Today ,the stones are still laying on the grass next to my building For seven years moisture has been allowed to seep in and freeze allowing further damage to the structural integrity of the building in which my unit is located in This decreases the property value of my unit I have offered to have my handyman fix this, but been told, "no", we are "handling" it, it is a process Also, when I moved in I was told I must adhere to the standards of the complex I think this is a great rule I was told I had to have my door hardware is a particular patina, etc In fact, I had to purchase a particular storm door that has this particular hardware on it I think it is referred to as brushed nickel At any rate, when the developer could not sell all the condos seven years or so ago, they took the remaining units and made them rentals That's all fine and good, however, they do NOT adhere to the same standards that other owners have to For instance, as the renters move in and out, these owners replace the locks and door hardware with any hardware For example, if you look at the building across from me you will see a silver doorknob and handle on one of there rental units, then a few doors down a gold doorknob, then a brass, interspersed with the higher quality brushed nickel ones This may seem like a minor thing but what it does is slowly decrease the property value of all the other units It makes the whole community look junky Also, for the seven years I have lived here the units converted to rentals by developer have not stained their fences or decks I was told this HAD to be done to keep the wood from deteriorating Why does Towne properties not enforce these rules? When I draw the property manager's attention to it she does not respondwhy? Please enforce the rulesI asked her is she wanted me to forward some photos to her and she told me she already has photos That this is her job not mine and that they are "handling" it Possible SOLUTIONS: have the renters acknowledge they are aware no commercial activity can take place out of their rental unit It is not fair to the renters to place them under a contractual agreement for the terms of the lease, if the way they earn a living in order to fulfill that lease is some sort of business that would have to take place out of the unit Maybe you could have the rental agent get their initials by Section item (a.) of the bylawsThis way everyone is aware and has been informed of the bylaws of the community Also, do the renters receive the newsletters? are they given a copy of the community guidelines? I believe that if the renters knew the rules they would adhere to them, however, if they are never made aware of the rules, and then management does not enforce them, this is not fair to the ownersIt is like the owners constantly have to manage the community The owners have to teach the renters the rules, and by the time the renters learn the rules a new set of renters come in Towne property Management company need to help the Developer's rental agents, who rent out more than units, advise their renters of the community rules Owners, renters, and the rental units owned by the Developer, Lifestyle LLCall need to follow the same rules I just want to mention that there are things that Towne does well, in the past [redacted] has been very responsive Thank you for your time Please let me know if you need any more information
In order to fully respond to this complaint I need to get some additional information Can you please provide the address of the apartment where the lease was broken? Once I have that information I can fully respond to the complaint Thank you
I, *** ***, Director of Management Services with Towne
Properties, have been responding to your complaint
All of the issues regarding the grills, lighter fluid,
etchave been reported to the owners of the units
They have contacted their renters to remove the itemsIf
the items are not removed, then I will follwith them and the Board may
fine the owner
In addition, we have contacted the owner of the second
rental unit you’ve complained about whom you say is running a day care center
out of their residence. We have also
resolved the matter of the Carpet Cleaning business you said was being run out
of another rental unit. We don’t need
any further emails on these topics, as we continue to monitor and follow up
With regard to your complaint about the renter you had a
conflict with on Thanksgiving Day and your complaint about the Board President,
you emailed both me and the Association President numerous times on
Thanksgiving morning and continued to email up until 12:noon We had already received over emails from
you regarding this same complaint.
Although both of us were off for the holiday, you did not respect our
right to that privilege, even though we responded and tried to resolve your
issue. As in the past, you continued for
more than hours with your emails, so we finally had to tell you that it was a
holiday and we would not be responding to any further emails that day or the
following day due to the holiday weekend.
Furthermore, we had already told you on numerous occasions what action
had been taken, but still you persisted
Prior to Thanksgiving Day, you were sent a letter from
the Association’s attorney informing you to stop the emails as we were aware of
your complaint, and the Board was monitoring the situation and trying to resolve
the matter. You ignored that letter
You initiated the situation with the renter on
Thanksgiving Day by taking pictures of them and telling them that you were
reporting them for operating a commercial business out of their unit. When you were threatened, you expected us to
intervene. It is not the responsibility
of Towne Properties nor the Association President to get involved in conflicts
between residents. If someone is threatening
you, you need to contact the Columbus PoliceWe advised you not to engage the
resident any further that day, and to contact the police if the threats
continued.
The situation with the renter is now a moot point. They are being let out of their lease at the
end of the month by the owner of the unitThis was already communicated to you
in our last response
Please note that there is no proof needed from you
regarding this matter, as you have been told many times over. Neither we, nor the Revdex.com, need
further emails or photos
Your complaint regarding this resident has been resolved
[First, I need to know who wrote the last response, who am I speaking with?
Then, if Towne is too overwhelmed with how many units they manage they need to cut back the amount of units or hire more folks in order to enforce the bylaws. Today, the stones still lay in the grass, the three grills still stand, lighter fluid and blue rhino gas still stand out in back of the rental units owned by Lifestyle, LLC
The police report is public record, in it you will read that I was indeed threatened by the renter conducting the illegal commercial activity in a residentially zoned area. In addition, when I tried to file a formal complaint with the president of *** ***'s Board, I was asked if I did not have better things to do with my time. In fact, she informed me that she would not respond to me today or any other time for that matter. How disappointing. The Board would not even let me file a formal complaint. I have the email that was written the day of the incident (Thanksgiving morning 2014) and am happy to send it to anyone interested in reading how unprofessionally I was responded to. By the way, how do I file a formal complaint? What is the standard operating procedure to file a formal complaint when your person is threatened by a renter?
In regards to your statement that facts are facts, and that I make unsubstantiated claims, this is my fifth request asking what kind documentation would be considered adequate proof and in what format it needs to be submitted in order to substantiate my claims of business activity taking place in the rental units. If you do nothing else regarding this response. Please answer this question! What do you consider proof?
Again, I am telling you that commercial activity is taking place and this is a clear violation of Section (a.) of our bylaws. Multiple owners have sent multiple emails with multiple eye witness accounts. Many date stamped digital photos of active commercial activity have been forwarded to the property manager and the president of the Board. Now I have water stamped film available. If you need these items sent to you again just let me knowCan I send them to the Revdex.com? We have so much proof, but you wont let us know what kind of proof you need. Everything we have sent you or can send you, you rebuff
This complaint DOES NOT have a satisfactory resolution The business solely requested additional information in order to further look into my complaint but is has NOT been FULLY RESOLVED to my satisfactionPLEASE! PLEASE! PLEASE KEEP THIS OPEN!!!!Thank you!
The business in question has responded
to my complaint (ID***) by asking me the address of the apartment complex where the lease was broken in order to fully respond to my complaint. Here is the name & address in question:STONECREST APARTMENTSAddress: EMAIN STREET (I was living in Unit #**), WHITEHALL, OH 43213-3142Tel.: 614.866.2550Community Manager at the time of my stay: MS*** ***
Towne Properties claims I have no proof and that I make illegitimate complaints about tenants. This is not true.
The property manager openly admits that I have made over 120+ email reports of commercial activity taking place, but instead of enforcing the bylaws Towne Properties states I have no proof and that the tenants have not violated the restrictions on commercial use of a unit. However, I have made and will again make the request of what would be considered proof? Although, Towne Properties claims I am the only owner making such claims, I have proof of multiple owners reporting eyewitness accounts of commercial activity. For instance we have sent in emails and photos of this commercial activity.
Please let me know what proof you needIn addition, I am making my 121+ report to Towne Properties On 12/20/2014, parked in front of *** *** *** Dr. there was a silver Ford F-truck with a for sale sign in the front and back windows. License plate number *** ***That would be the thirteenth auto that has been for sale since 8/2/ In the state of Ohio you must have an auto dealers license to sell vehicles.
On Sunday morning 12/21/there is a taupe/gray GMC long bed truck/SUV parked in front of *** *** *** Drlicense plate number *** ***. I would like to draw your attention to the fact that it is the same license plate number as the silver Ford F-truck parked in front of *** *** *** Dr. just hours before on Saturday night As you know, my 120+ emails reported such activities as the switching of license plates so you are fully aware that this is not an uncommon practice for the tenants of *** *** *** Dr.
When the bylaws are not enforced our community will deteriorate
On the upside, the charcoal and gas grills, propane gas, etcI reported have vanished. The fire hazards have been removedThank you
The owner making this complaint has has emailed me over 120+ times regarding her alleged complaint regarding her neighbor who is a renter. Towne Properties is at the direction of the [redacted] Condominium Association Board of Directors. The Board of directors has a duty to enforce the...
restrictions in the rules and regulations and the Declaration and Bylaws however they must do so reasonably and without discrimination against persons in the condominium whether they are owners or renters.The police have been out to this unit in question several times and have found nothing to substantiate her complaints. The car that had the for sale sign in the window was registered to the renter. The other car belonged to another resident who lives in the community. There is no association rule that owners or renters cannot have for sale signs in their car windows therefore there is no violation of association rules. As far as items in the back of the renters truck and loading and unloading again there is no association rule that owners cannot load and unload items into their garage therefore there is nothing illegal about this. She believes that there is a commercial business being run out this unit with these items but there is no proof of this allegation. In the association's declaration Article III. Section 2 (a), Unit Uses, she partially quoted in this Revdex.com complaint states: "Notwithstanding the forgoing: (i) an occupant maintaining a personal or professional library, keeping personal business or professional business or professional records or accounts, conducting personal business (Provided that such use does not involve customers, employees, licensees or invitees coming to that unit) making professional telephone calls or conducting correspondence in or from a Unit , is engaging in a sue expressly declared customarily incidental to residential use and is not in violation of these restrictions"There is no proof that individuals are visiting this Unit for the purpose of purchasing items in the garage or in the back of the truck or assisting the occupant of this Unit in "salvaging" items for commercial use. Even when the noise complaints were investigated by the Columbus Police they found no evidence found of any noise. The Officers also knocked on the door of the complaintant after each noise complaint to discuss their findings with her and she would not answer the door even though they knew she was in the unit.The Association's attorney has sent the person making this complaint a letter stating this same information. The Board, Towne Properties, the Columbus Police, the owner of the unit and the Association's attorney are all monitoring the situation. I will not be responding to any further Revdex.com complaints on this issue. Thank you.
We received information from Ms. [redacted] that there was a leak on the roof. [redacted] Roofing was called and Towne Properties was advised the roof leak was repaired. We received another complaint from the homeowner that there was a different leak on her roof which was also repaired. ...
The homeowner contacted Towne and informed there appeared to be a different problem rather than the roof leaking. Kandace immediately contacted a different contractor who went to the unit and reported it appeared to be a separate problem with the stucco board needing repair on the upper side of the garage near the roof. Kandace received the contactor quote and provided it to the Board for approval on 2/21/18 which she has not yet received approval. One of the Board members also requested a different quote, which another contractor is scheduled to be at the property Tuesday morning 2/27/18. Once the contractor visits the property, this additional quote will need to be provided to the Board for approval to make the repair.
To whom it may concern: Towne reported to the Revdex.com that the tenants, living in [redacted] Dr.,who conduct business activities out of their unit in a residentially zoned area, would move out by the end of the month. That was supposed to be 12/31/2014. In addition, a similar promise was made via email about three months ago. I will look for that email and forward it. Over the Holidays there was much pounding and yelling, but I said and did nothing because I was under the impression the folks in [redacted] Dr. would be moved out by the end of the month per [redacted] of Towne Properties. This morning I was yet again woken up out of my sleep by heavy pounding (in my opinion they are fixing up furniture and bikes) These folks have not moved out at all. They are still doing what they've always done. Towne Properties does not enforce it's own bylaws. I have date stamped photos if you need them.
Ms. [redacted] can refuse to accept
the response submitted by Towne Properties, but the facts are the facts. She has no proof, nor does Towne or the Board
of Directors, that the tenants have violated the restrictions on commercial use
of a unit. As stated in the earlier
response, this owner has continually made illegitimate complaints about the
tenants and on Thanksgiving Day the tenants had to call the police because she
was in their driveway, taking pictures of them while they were standing in their
garage. She can contact City Code
Enforcement all she wants, but they will not enforce any code restrictions
without proof of a violation of the city code.
The association has a duty to enforce the restrictions but must do so
reasonably and responsibly, which is not in the manner being requested by this
owner. Towne Properties and the Board of Directors have been made fully aware
of this owner’s allegations regarding this unit and others that she believes to
be operating a commercial business out of their unit and have taken all
reasonable measures to follow up and monitor those situations. Complainant
has stated she does not want to answer her door and speak with the police when
they approach her unit so as not to escalate tension with the neighbors but is
ok with taking pictures of them on their own property during the holiday. The tenants are fully aware of who continues
to make the baseless allegations against them, and with the incident of taking
photographs, it is safe to say the tension has already escalated. The
ownership of the vehicles at the unit was already verified with the police and
those vehicles were registered to either a) a nearby unit owner or b) the
tenants of the unit. There is no rule
which prohibits a resident from placing a “for sale” sign in their vehicle
window. There has been no violation regarding the cars described. Nonetheless, due to the problems these
individuals have had with this owner, they have decided to move at the end of
this month, so this should resolve this matter. With
regard to her other complaints, we must reiterate that the rules are enforced
equally amongst all residents. Ms.
[redacted] has complained that rental unit owners are not following association
guidelines with regard to the type of door hardware they have installed on some
units. The rules only require that the door
hardware match the unit’s hardware.
There is a list of approved storm doors residents may install per the
rules. There is nothing in the rules that says all of the hardware has to be
the same color for all units; however, Towne has discussed compliance with this
regulation with the rental unit owners to ensure that these association guidelines
are being followed. Any
issues related to the maintenance or structural integrity of the buildings is
being addressed by the board of directors. There have been ongoing issues
related to the exterior façade and stone on the exterior structure of the
buildings and these items are continually being addressed on an ongoing basis. Ms. Diederen’s building is included in this
ongoing construction work. Regarding
the grills and decks, these items will be investigated by Towne, and if action
is warranted, the board will provide the authority to take action to enforce
the rules. There are always going to be
some units where a violation may exist that the board or Towne is unaware of
due to the size of the community. There
is a leasing rule which is enforced and the unit owner who is leasing the unit
is required to provide his or her tenants with a copy of the rules. We have reminded the rental unit owners to
ensure that they are following these guidelines.Additionally,
all units within the complex receive the regular community newsletters where we
cover these topics and remind owners/renters alike of association guidelines. As
stated before, the rules and restrictions will be enforced in a reasonable
manner and not in any manner which discriminates against any resident in the
community.
In order to fully respond to this complaint I need to get some additional information. Can you please provide the address of the apartment where the lease was broken? Once I have that information I can fully respond to the complaint. Thank you
Mr. [redacted] did break his lease at Stonecrest Apartments and he was responsible for the lease term or until the unit was re-rented. I am please to let you know the unit was re-rented and his account has been adjusted accordingly. The revised amount due from Mr. [redacted] under the terms of the lease agreement for the unit at [redacted] St. Apt. 10 Columbus, Ohio is $1954.23. Thank you.
The Property Manager refuses to acknowledge there is commercial activity taking place in our community a infraction of section 2 (a.) of our bylaws. In fact, not only is there a used car lot and salvage business taking place right next door to me but there has been a history of commercial activity. For instance, a mechanic and auto service shop changing oils etc. Cars would be on blocks, plastic chairs were placed outside next to the building where customers could wait for their autos to be services. This was happening out of [redacted] Dr. for a year. Currently, , there is a carpet cleaning business at [redacted] Dr., there is a day care at [redacted] Dr. parents drop their little ones off from 7 a.m. on and pick them up again later. I am not talking about a babysitting service. Because Towne properties is not an on-site management company, they have no idea what happens here. When I report it, they refuse to respond, so, now the City of Columbus Code enforcement division is involved. An investigation is on-going. The infraction: operating a business illegally in a residential area. Although, the property manager claims I have been the only owner to forward unsubstantiated claims, she needs to realize that I have been looped in on some emails and photos sent to her from other owners. Not only is she aware of other complaints and photos regarding commercial activity taking place in the rental units, but she has even responded to them. I have her responses. In one she says, "he must be working the flea markets," she uses the word WORKING, so, she knows, but refuses to enforce the bylaws. From now on my photos will be directly forwarded to the City of Columbus code enforcement division. I am letting my neighbors know how to do this in case they also want to forward their photos etc.
In regards to me not answering my door to Officer [redacted], that is true. I do not answer my door after 9:30 p.m. to anyone. I was informed via email 10/29/2014 that Towne's special duty officer had stopped by to speak to me at 4 p.m. Well, I was not home. However, I welcomed an appointment to speak to the officer and said so via email, I also asked for that meeting NOT to take place at my residence so as to not escalate the tensions between my neighbor who runs the salvage and used car business. I spoke to the property manager via phone and suggested meeting at Max and Erma's or Bob Evans. I was even willing to drive to Towne's offices in Worthington to meet with Officer [redacted]. I wanted a meeting that included all parties involved. I waited to hear back and not till over ten days later I get heavy knocking on my front door after 9:30 p.m., in fact, I was ready to call 911 because I feared it was indeed my neighbor that I'm having conflicts with at my front door that late at night. As I go towards the phone, it rings, it is Officer [redacted] and his cruiser parked in front of my unit. I let him know I almost called the police, that I had asked him not to come to my unit especially in a cruiser and that I would be more than happy to meet with him regarding all the cars and used items being fixed-up and sold out of the unit next to mine. I let him know how noisy it was to hear the furniture being pounded, and to have to hear the front and garage doors going up and down constantly. He understood that I was now in my P.J.'s so we spoke over the phone and he is the person who let me know it is against the Association's bylaws to buy items with the intent to sell, he is the one who told me I needed to document all the for sale signs in the windows of the used autos and to forward those to him via [redacted] of Towne Properties. So I did. Here are some: a white Ford F-150, a silver Chrysler 300 A223682, a white Honda Odyssey FMZ 1830, a Black Cadillac, a Silver Ford F-150 [redacted] (sign has since been removed), a red Mitsubishi Eclipse GEP 8243 I forwarded a photo with snow to show this is a recent for sale in the window (this for sale sign has also been removed after I filed the complaint with the Revdex.com.), a black Townecar and more. Furthermore, because Towne properties refused to respond to me this information has been forwarded to the 14th precinct.
We have had multiple fires in our community, renters and owners have sustained loss of property. Although, it states often in out monthly newsletter that grills of any type are not allowed I have constantly had to report renters that are using gas, and charcoal grills. Currently, as I write this response to my complaint that Towne does not enforce its own rules to everyone including owners and renters, I can see from my back window onto the building next to mine three grills, a propane tank and lighter fluid: I believe they are owned by Lifestyle's rental units at [redacted] It is a fire hazard. Please enforce this rule.
In addition, to important issues not being addressed there are also cosmetic ones. One of these is the many stones that have fallen off the building my unit is located in. I first reported this over seven years ago, that is correct for seven years Towne has been "handling" this. Today ,the stones are still laying on the grass next to my building. For seven years moisture has been allowed to seep in and freeze allowing further damage to the structural integrity of the building in which my unit is located in. This decreases the property value of my unit. I have offered to have my handyman fix this, but been told, "no", we are "handling" it, it is a process.
Also, when I moved in I was told I must adhere to the standards of the complex. I think this is a great rule. I was told I had to have my door hardware is a particular patina, etc. In fact, I had to purchase a particular storm door that has this particular hardware on it. I think it is referred to as brushed nickel. At any rate, when the developer could not sell all the condos seven years or so ago, they took the remaining units and made them rentals. That's all fine and good, however, they do NOT adhere to the same standards that other owners have to. For instance, as the renters move in and out, these owners replace the locks and door hardware with any hardware. For example, if you look at the building across from me you will see a silver doorknob and handle on one of there rental units, then a few doors down a gold doorknob, then a brass, interspersed with the higher quality brushed nickel ones. This may seem like a minor thing but what it does is slowly decrease the property value of all the other units. It makes the whole community look junky. Also, for the seven years I have lived here the units converted to rentals by developer have not stained their fences or decks. I was told this HAD to be done to keep the wood from deteriorating. Why does Towne properties not enforce these rules? When I draw the property manager's attention to it she does not respond. why? Please enforce the rules. I asked her is she wanted me to forward some photos to her and she told me she already has photos. That this is her job not mine and that they are "handling" it.
Possible SOLUTIONS: have the renters acknowledge they are aware no commercial activity can take place out of their rental unit. It is not fair to the renters to place them under a contractual agreement for the terms of the lease, if the way they earn a living in order to fulfill that lease is some sort of business that would have to take place out of the unit. Maybe you could have the rental agent get their initials by Section 2 item (a.) of the bylaws. This way everyone is aware and has been informed of the bylaws of the community. Also, do the renters receive the newsletters? are they given a copy of the community guidelines? I believe that if the renters knew the rules they would adhere to them, however, if they are never made aware of the rules, and then management does not enforce them, this is not fair to the owners. It is like the owners constantly have to manage the community. The owners have to teach the renters the rules, and by the time the renters learn the rules a new set of renters come in. Towne property Management company need to help the Developer's rental agents, who rent out more than 11 units, advise their renters of the community rules. Owners, renters, and the rental units owned by the Developer, Lifestyle LLC. all need to follow the same rules.
I just want to mention that there are things that Towne does well, in the past [redacted] has been very responsive.
Thank you for your time. Please let me know if you need any more information.
To whom it may concern:Towne reported to the Revdex.com that the tenants, living in [redacted] Dr.,who conduct business activities out of their unit in a residentially zoned area, would move out by the end of the month. That was supposed to be 12/31/2014.In addition, a similar promise was made via email about three months ago. I will look for that email and forward it.Over the Holidays there was much pounding and yelling, but I said and did nothing because I was under the impression the folks in [redacted] Dr. would be moved out by the end of the month per [redacted] of Towne Properties.This morning I was yet again woken up out of my sleep by heavy pounding (in my opinion they are fixing up furniture and bikes)These folks have not moved out at all. They are still doing what they've always done. Towne Properties does not enforce it's own bylaws.I have date stamped photos if you need them.
Property Management has responded on this issue in a timely manner. [redacted] Roofing has contacted the homeowner once again. They informed property management that they had already contacted and left a message for [redacted] advising of a warranty service appointment that they have scheduled for Friday 3/23/18, 1:00pm –5:00 pm. [redacted] Roofing advised they will assess the ongoing issue as well as any new leaks that the resident is still experiencing. [redacted] stated in the message that the homeowner can of course call into their office directly to change the appointment time and/or day if necessary. We are unsure as to why this post has occurred from the homeowner, when [redacted] stated that they have not yet been contacted to confirm or change the appointment time. Again, we have been timely on this issue and tried to reach resolution and help this homeowner, however, she must confirm or change the appointment with the roofing company.