Townsend Bros. Chevrolet

Review: On June 19 my wife started our cobalt by the remote starter and took our daughter to daycare. She then took our Chevrolet Cobalt to Townsend Brothers for the ignition switch recall by Chevrolet. My wife dropped off the car and current keys. They told her it would be fixed in 1 1/2 to 2 hours. 5 hours later we got a call stating that the car was finished. We picked up the car and drove it home. We did not need the car the next two days so it sat in our driveway. On the 3rd day she went to start the car using the remote starter and it clicked then set off the alarm. The car needed to be jumped to start. The following day she again tried using the remote starter and once again it clicked, set off the alarm and needed to be jumped. On Tuesday my wife called Townsend Brothers who told us that the remote starter had NOTHING to do with changing the ignition switch and was hung up on. She then contacted Chevrolet as myself and my father contacted Townsend Brothers. On Friday she called them back and spoke to [redacted], he stated he left messages on our phones but we did not have any messages from them. He asked her to bring it in that afternoon and she agreed and said she would bring it in on her lunch break. She left work at 12:15 p.m. to go there and was told service closes from 12-1 p.m. So I took the car back up there and spoke to the service manager. He looked at my remote and said Oh yes thats an aftermarket remote starter and when we disconnect the battery it resets the alarm and makes it unusable (something we were not told!) but that if we could find out who the starter is made by they could recode it. So we came home and went through the car and found the box so I called them back. Once again I was told that there was nothing they were going to do about it and they would not fix it. Friday, July 4th I went to use the car and it was TOTALLY dead! The battery was totally fried because the remote starter kept trying to come on. So on Saturday we once again contacted Townsend Brothers who told us that we could pay to have the car towed there and they would bill us when it was fixed!!! I went up there to speak to the sales manager and was told he was not there and that they did not have time to talk to me so I would just have to deal with the issues of the car! The issues that were not there when we took it in for a supposed simple recall. Sunday I had to go buy a new battery ($130.00) to at least get the car working so that my wife could go to work and get our 2 small children to daycare. I have spoken to a local place that deals with remote starters and was told they can diagnose the car ($70.00) and if they could find the codes they would reset it ($60.00). We rely heavily on the remote starter because of the two small children. But to be told they will do nothing and in the end I will be out at least $260.00 is ridiculous!! A warning would have been nice!!Desired Settlement: I want this resolved and to be reimbursed for the money that I will be out to fix this problem!!

Business

Response:

I have read the complaint and agree with the customer to refund them $260.00 for the problem. I have attached a copy of the letter and the check for your records. Thank you for bringing it to our attention.