Transfer Flow, Inc.

Customer was unwilling to help us troubleshoot the problem to identify how to resolve his issue. In lieu of that assistance, we have arranged for an authorized service center and installer in his home town of Nampa Idaho to service the tanks system to properly diagnose and resolve the issue. Our...

company will be covering the full expense of this service and the customer will not be out any money. After contacting us and refusing to help us troubleshoot the issue, the customer requested a manager contact him. We did so within an hour, but he had already filed this complaint.We've provided the customer contact information direct to a manager here at the company as well as that for the service center manager who will be handling his repair.  [redacted]Director of Sales and Marketing Transfer Flow, Inc.

I am rejecting this response because: I did help troubleshoot the problem, they wanted me to work on the problem like a mechanic, are you kidding?