Travel Lite

Initial Business Response / [redacted] (1000, 9, 2017/02/03) */ [redacted] contacted me about a 625SL truck camper she had purchased from a dealership in Washington that I have had several disputed warranty claims withThe process is for the dealer that she bought the truck camper from TO repair the unit and bill my companyUnfortunately my company has severed its relationship with that particular dealership due to warranty and service IssuesWe require our dealers to inspect these units within hours of them landing as well as inspect and repair any issues before they sale them to the retail customerWe also require that dealer reseal the caulk seasonalIf the dealer fails to check the seals or inspect the units before the delivery then we believe the responsibility is on the dealer for those repairsI want to state clearly that this camper was not purchased from us, but I still reached out and tried to help [redacted] ***Once I realized that the water damage to her camper was due to it not being resealed by the dealerI have the pictures sent to me by the dealer to show that they knew the camper had this damage before they sold it to the customerThis issue is at the root of why we dropped our relationship with the dealerI had another situation with a customer that purchased a camper from them at the same timeThat customer allowed me transport his to my facility, repair the unit, and ship back at no cost to the customerI offered to do the same thing for [redacted] and she turned me down and demanded that I refund or money of give her a travel trailer that was on a completely different dealership lotShe stated that she did not want a because she believes that the model its self is defective when this is one of the top selling truck camper floor plans in the nationWe would love the opportunity to rebuild her camper for her here at the manufacture as we offered at no cost to her Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/02/17) */ I do not accept the solution proposed by Travel LiteI am appalled with their product and their customer serviceThis camper was defective when it was shipped out from Travel Lite, and has had continual problemsTravel Lite has variously failed to respond to me and the service manager at Vancouver RV, given inconsistent responses, said they haven't seen documentation I sent them by registered mail that they signed for, said the problems are due to a manufacturing defect, attempted to blame the problems on the dealership that sold the camper to me, proposed that I bring the camper back to them in Indiana, said they would transport the camper back themselves, given excuses for their failures to attend to the issues, and addressed me with the wrong nameI was forced to file a complaint with the Indiana Revdex.com in order to get a response from them, as my camper sat torn apart in the service department at Vancouver RVI do not trust that the camper would be properly fixed with any "remake" they propose for the camper (up to specs, safe, and in the condition that it was supposed to be when I purchased it new)They offer no details or information on specifics or timelinesThe camper has been ripped apart in service now for half of the time I have owned it, costing me money, time, and continual stress I have offered several very fair solutions and they have refused to consider them in any meaningful wayThey have offered a single unacceptable solutionHere at the end of this well-structured, somewhat lengthy process with the Indiana Revdex.com, I am extremely unhappy with both Travel Lite's product and the customer service In conclusion, I do not accept the single solution they have offeredI will be pursuing this matter through legal channelsI would like to thank the Indiana Revdex.com for their assistance