Treasure Bayou Hotel & Suites

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Treasure Bayou Hotel & Suites regarding complaint ID Regards, [redacted]

Revdex.com: At this time, I have not been contacted by Treasure Bayou Hotel & Suites regarding complaint ID Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Treasure Bayou Hotel & Suites regarding complaint ID...

11250071.
Regards,
[redacted]

Revdex.com:
At this time, I have not been contacted by Treasure Bayou Hotel & Suites regarding complaint ID 11989760.
Regards,
[redacted]

Review: On March 19, 2016 I called Treasure Bayou Hotel for a reservation for March 26, 2016. I was told that they had a vacancy, and they gave me a Confirmation Number and gave me a quote of $99.00 + Tax per night. After the lady (Trinity) took my VISA NUMBER she informed me that there was a 7 day cancellation rule on the reservation. I questioned this because my reservation date was 7 days from the date the reservation was being made. So, I asked her, "considering my reservation is 7 days from the date of making the reservation, would this rule still apply? She said "YES". So I asked here "when would I have to call her to cancel this reservation to avoid the charges being applied on my account". She laughed and said "today".

After going online, I read reviews on this hotel and decided to cancel the reservation. Therefore I called them back "three hours after I made the reservation" and "on the same day".

When I called to cancel "Mario answered the phone". He informed me that there is a "14 Day Cancellation Policy". I informed him that was impossible because I had made the reservation "3 hours earlier - on the dame day" and was told by Trinity that I could cancel on that day, if needed. He said, he was sorry but he couldn't cancel, he would have to charge this amount to my VISA Card.

I asked to "speak to his manager", he said "he's not here". I asked "Where/when can he be reached"? He did not know, but gave me the name of "Ken Patel" as the owner/manager, and said he had another hotel in Hammond, LA, but they "were not a chain hotel".

I told the young man that I did not want these charges on my account, and he "refused to give me a Cancellation Number".

I called my VISA Company and gave them the information on this complaint.

Treasure Bayou Hotel's phone number is 337-578-6322.

Please file this as a litgitimate complaint.Desired Settlement: I want to be assured that these people do not charge my VISA Account and my VISA is not used.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Treasure Bayou Hotel & Suites regarding complaint ID 11250071.

Regards,