Tri-Star Transporting & Towing

To whom it may concern:
I am responding to a complaint that we received for Tri Star Transporting.The customer was involved in a accident and DPS called us to tow the vehicle. We towed his car to our impound yard. The insurance company had his car picked up from our yard by another towing company to tow it to a body shop. One week later the owner called us to say that we damaged his car when we towed it in, The dispatcher told him that she would contact the owner and get back to him. When the dispatcher called him back to inform him that we are not responsible for the vehicle once it leaves the yard he was very upset and rude to us. We have no way knowing what happen to the vehicle once it leaves our yard, They called one week later to tell us they noticed the damage on the back bumper and wanted us to pay for the damages. The customer said we were rude and lacking customer service but in fact he was unhappy with us because he did not get the answer he wanted and hung up on our dispatcher. The customers insurance agent also contacted us and spoke to another one of our dispatcher and was very rude to her. If you have any further question please contact us at ###-###-####Thank You[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reached out to the towing company that picked up my car from their yard, Northwest Valley Towing(###-###-####) and was told that Tri-Star's yard guy was shown the damage and made aware of it. The Northwest guy wanted to make sure due to the akward yard entrance that he would not be held responsible for it.

Regards,