Triad Auto Solutions, Inc.

I am rejecting this response because: The car lot already agreed to a partial refund on the vehicleI have all cell phone records from my provider proving they did not call me until 9/22/I also have voice mails from Joe and Myra from Triad Auto SolutionsThe NCDMV shows no record of any inspection on this vehicleMy attorney and I have both spoken with the DMV and requested an investigation into the car lots practices and inspectionsI believe the vehicle should be partially refundedI am not at fault here, the car lot isI purchased the car as agreed and insured itI was awaiting my title, which was paid for and promised by the car lotThe vehicle may have been sold as is, but wasn't sold as advertisedNor was I given a title and will not beIt's their mistakeIf I had been provided the title that I paid for, we wouldn't be in this situationMy next step will be court filings

This response is in reference to complaint #*** Customer's vehicle was involved in flood damage and he no longer owns this vehicle It was ruled a total loss by his insurance company He now owns a Chevrolet Cruze purchased from *** *** Customer was
contacted by Triad Auto Solutions to make sure all was resolved and customer stated that he was satisfied with the outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Thank you so much Joe for fixing my SUV! I really appreciate it.

Customer brought her vehicle to Triad Auto Solutions Body Shop/Service to have these matters addressed We checked her vehicle and then sent the vehicle to * * * *** in Winston-Salem, NC to have it repaired They installed a new transmission shift cable and reset neutral safety
switch This took care of the problems with customers vehicle At Triad Auto Solutions we try to take care of our customers

Initial Business Response /* (1000, 9, 2016/09/14) */
Customer purchased Jeep from our Graham location on 7/7/When customer purchased the vehicle we agreed to fix the radio, horn, charge a/c system and replace windshield wiper blades, which we didCustomer brought the Jeep back in or
days and said the clutch was badOur Tech in Graham checked the clutch and found nothing wrongCustomer brought it back a week later and said it would not pull his boat out of the waterI had the vehicle brought to our Greensboro location to check itVehicle checked out fineI then took it to another repair shop to get their opinion and it checked out fine there as wellWe then did a slip test on the vehicle and it did fineWe have a We Owe that we can email that states we did not promise him anything other than what was stated but we checked the vehicle anyway for problems he said were wrongOur month/3,mile warranty covers engine, transmission, and differential onlyWe want all our customers happy but we will not replace parts that are not defective

I recently purchased a Mercedes GLfrom Triad Auto Solutions, and I couldn't be more pleased with the service I received from CJ T*** and his teamThe vehicle search, pricing, and subsequent delivery process was absolutely seamless

I am rejecting this response because: The car lot already agreed to a partial refund on the vehicleI have all cell phone records from my provider proving they did not call me until 9/22/I also have voice mails from Joe and Myra from Triad Auto SolutionsThe NCDMV shows no record of any inspection on this vehicleMy attorney and I have both spoken with the DMV and requested an investigation into the car lots practices and inspectionsI believe the vehicle should be partially refundedI am not at fault here, the car lot isI purchased the car as agreed and insured itI was awaiting my title, which was paid for and promised by the car lotThe vehicle may have been sold as is, but wasn't sold as advertisedNor was I given a title and will not beIt's their mistakeIf I had been provided the title that I paid for, we wouldn't be in this situationMy next step will be court filings.

We did send his credit out across all of our lenders, We will send a letter to the credit bureau and attempt to have the requests deleted

Case #*** - Customer purchased vehicle from Triad Auto Solutions on 8/19/for $cash Customer purchased vehicle AS IS, NO WARRANTY as stated by the State of North Carolina Customer test drove the vehicle before purchase and no problems were found Vehicle was
inspected by Triad Auto Solutions, however the inspection had expired as this was an older inventory vehicle We discovered this the next day and asked the customer to bring the vehicle back for re inspection and the customer did not bring it back to our service department The customer then wrecked the vehicle and we offered to help them with their car or offered them to purchase another vehicle All the customer had to do was bring the purchased car to us and we would have checked it out at no charge to the customer The customer did not do this All of this was offered by Todd I***, one of our owners They still did not bring it back We sale plus cars per month We could not do this if we did not put out good vehicles I have attached the AS Is form, Contract Form, We Owe Form, Disclosure Statement and the NCI Inspection form for your information, all with the customers signature Thank you for you assistance in this matter

Initial Business Response /* (1000, 5, 2016/06/08) */
This reply is on case #XXXXXXXX The customer purchased this car AS IS, which is stated on the AS IS/Buyers Guide form that each Dealer in the state of NC has to display on all vehicles for purchase The customer was also encouraged to
purchase a service contract, which she denied and signed a form that she was declining to purchase the service agreement The customer also signed an Arbitration form and the company has not heard from the customer to discuss any issues The salesperson that sold the customer this car is no longer employed with the company This car was purchased from an auction That is the reason we encourage all buyers to purchase a service contract, especially on Import carsI have copies of the Arbitration Agreement, the Waiver of Warranty, the AS IS/Buyers Guide form that the customer signed and was given a copy of at the time of the sale If you need me to fax those to you, please send me the fax # for the Revdex.com I am sorry that she is having problems but I nor anyone at our company has been contacted since the car was purchased on 12/11/
Initial Consumer Rebuttal /* (3000, 7, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are correct - we did decline the warranty And I don't need copies - I have everything from that sale The salesperson was contacted twice from myself right after the problem occurred and was contacted once by my mother, who also purchased a car from there and it has been sitting, totally undriveable for approximately months I also have an acquaintance who contacted me weeks ago when she heard about my problem and she was having a similar problem - she wanted me to contact wants to know She did contact them and the Revdex.com for the same type of problem I had I get TAS doesn't want to accept blame but I want people to be aware that they sell cars that are not on the up and up Once again, the shop that we took this car to said it was extremely doubtful that this car was on the up and up when sold - no with THE ENTIRE CAR needing to be replaced in weeks I want to make sure that my complaint remains on the site so that others are not subject to this And he refers to speaking with a woman - I wasn't the one who purchased the car - it was my son - years old They took sole advantage of that

I have dealt with the owner on a couple vehicle purchases and he not only sells a great product but he is courteous and will spend the time to show you the vehicle and make the purchase not only your choice but the one you desire, he is also great at getting you the best financing options as well

Purchased an auto in August from Triad,based on photo on *** onlyCall them and made the deal over the phoneAuto was shipped to me here in WV, free of charge ASAP, after they rec'd payment.Turned out there were a few thing a wrong with the car and paperwork,(unforeseeable problems)Called the dealership and talk to the salesman and with some patience and time everything was taken care of to alls satisfaction.It did take some time but I'm happen say that the car is not titled,registered,inspected and had license on it here in,"Almost Heaven West Virginia", I want to thank,Chris A., Myra,Todd, for doing everything they could to get all resolvedAlso I'd like to thank Chris and Myra for their prayerThey are very nice people to work with,I would consider buying a car from them in the future!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

Initial Business Response /* (1000, 7, 2016/02/11) */
Customer purchased a Chevrolet Traverse From our Graham location on 1/8/ At the time of purchase she was missing documentation to complete the purchase Customer stated that she would go home, get the information required by the
Finance Company and return She did not Customer then called and stated that the vehicle was making engine noise, so we repaired the vehicle at our Greensboro location at no charge to the customer We also furnished customer a vehicle to drive while the Traverse was being repaired She ran it out of gas and we had to repair that vehicle at our expense as well when we picked it up and delivered the Traverse to customer After all of this, the customer still did not furnish the proper documentation required by the finance company so the finance company required her to return the car She was told to return the car She returned to the Greensboro location and demanded her deposit back Our owners were not available at that time and she was informed of this before she came in that day She told the person she was talking with that she needed the keys to get something out of the traverse She did not return the key or the keyfob She later had a lady come in and try to hand us just a key We told this lady that she would need to see the owner at our Corporate location She refused We had already had to have a key made to replace the one that was taken by the customer and not returned
Initial Consumer Rebuttal /* (3000, 9, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is completely fabricatedOn date of purchase, the business was already closing & I even have text messages where Jesse & I agreed & met up to finish paperworkI was NOT INFORMED OF ANY additional information needed until the 1st attempt of returning car & that documentation was given immediatelyI even used James computer to download because what they asked for was my bank statement in which I never had been asked beforeThe number of times we had met that was the 1st time EVER mentioned it was needed & they got immediatelyBefore arriving I'd spoken to James & he was expecting me but once I got to Greensboro he'd left for lunchA coworker called him for me & he asked if I could return the next day to pick up my refund but I told him I wouldn't have any transportation then at that point I'm given excuses/reasons why he couldn't do anythingJames even acknowledged he waited on me but I took longer than he expected which is why he went on to lunchI say outside of the business the entire time until James arrived but being I remember I'd left all my insurance information locked in glove box I had my son to go in to ask for keys just to get those from the locked glove box & my son returned the key & again I never stepped for in business until James arrivedBeing he was using every tactic to avoid me from excuses he had a family emergency to me returning the next day, somewhere in the process James picked up the keyI never put my hand back on that key once I arrived to the dealershipI was 1st advised to return the car from Kevin at the finance company but the mechanics assured me they'd fix problem on vehicle so I could keep itThat loaner they gave me was a piece of junk & it had a quarter of tank when I picked it up BUT had I been able to drive it upon the day they returned my car I'd put gas in itWhich leads me to explain why they had to come to my home because the suburban they loaned which I caked them day to inform them of a terrible oil leak & I was advised it would be ok until they got finished with my carIt would not crank at all & when the two mechanics tried to crank and again when I called them that morning complaining it wouldn't crank & I told them it appeared to be the batteryOne of the mechanics got on the ground under the truck & began banging on what I assume was the starter to get it to crank & when they finally got it cranked, it put out a tremendous amount of black smoke which is also something I'd told them about on day So had I been able to drive it to a station I would've refueled the truck but it was not completely emptyThis is the most absurd & hideous thing I've experienced in my life! I should've went with my instinct after finding out the problem with the traverse & got my money back but they were persistent about fixing problemI didn't just go there demanding my refund, all of this was a day to day, phone call by phone call processThe key that the "lady" whom they are speaking of was exactly like the one they misplaced NO DIFFERENCE! I happened to find it in the bottom of my purse & being I was trying to resolve issue she agree 1st before I'd remembered that key to replace it but they have her (she's my attorney's wife) an extreme up charge of $& she then called a Chevrolet dealership & was told the key would be no more than $to replaceThe next day when she attempts to give them the spare I had they refusedIt was the exact same key & key typeHad I known this would turn out to be a shady business like this I wouldn't have never put my trust in their word on the repairsThat's why I stayed in constant, CONSTANT contact with them because I refused to let days pass & be stuck with those major problemsInitially they agreed to refunding $1000,but obviously trying to find a legitimate reason to not give me anythingThis is so unfairI receive disability & gave them my entire check that month to now and up with no car & no refund leaves me heartbroken

I am 57yrs youngI have owned and purchased many new and used vehichlesI have never and I mean never had an experience like the latest ordeal in attempting to purchase a vehichle from Triad Auto Sollutions! I made a appointment made the trip into Greendboro and hours later could not even look at the car much less test drive the vehicleAfter I finally got someone to help me I was promised that they would contact me before I left townThey have not called me back yetFir the record I was not financing a car! After I went home I decided to call the individual whom agreed to help me and go over the the previous day's events and see if it was just a bad dayAfter that call was complete and again attempting to buy a car I still was not helped ,called back as promised and completely ignored on every levelNever have ever met a car dealership that has total disrespect or desire to not sell a car that you advertise for saleNot just one but I had a list of three different cars I was interested inI was told on the lot that some one was coming from out of town to look at one of the cars I came to see and he walked away from with even giving me the time of dayThe sad news is it was me who was coming from out of town to see and test drive the carTotal ignorance!

Customers trade was paid off on 12/1/17I have left Mrs *** a voice mail to see if she is in need of anything else from us? Thanks PJ

This is in reference to ID #*** The customer purchased a vehicle from Triad Auto Solutions in good faith and was sold a vehicle in good faith Customer vehicle was purchased from *** *** *** The Auction failed to get the selling dealer to sign the title, so by North
Carolina standards the title had to be returned to the Auction Company and then to the dealer to be signed It was then sent to Triad Auto Solutions As soon as we received the signed title, it was sent to the DMV to purchase the customers tags He did speak with our Title Clerk and she gave the customer all of the information and the process that we had to go through We did get his tags on 5/8/from our Greensboro location The customer picked his tags up that evening (5/8/2017) and was satisfied with the results after our Body Shop Manager, Joe S***, explained the process to him again Thank you.

Initial Business Response /* (1000, 7, 2016/02/11) */
Customer purchased a Chevrolet Traverse From our Graham location on 1/8/At the time of purchase she was missing documentation to complete the purchaseCustomer stated that she would go home, get the information required by the
Finance Company and returnShe did notCustomer then called and stated that the vehicle was making engine noise, so we repaired the vehicle at our Greensboro location at no charge to the customerWe also furnished customer a vehicle to drive while the Traverse was being repairedShe ran it out of gas and we had to repair that vehicle at our expense as well when we picked it up and delivered the Traverse to customerAfter all of this, the customer still did not furnish the proper documentation required by the finance company so the finance company required her to return the carShe was told to return the carShe returned to the Greensboro location and demanded her deposit backOur owners were not available at that time and she was informed of this before she came in that dayShe told the person she was talking with that she needed the keys to get something out of the traverseShe did not return the key or the keyfobShe later had a lady come in and try to hand us just a keyWe told this lady that she would need to see the owner at our Corporate locationShe refusedWe had already had to have a key made to replace the one that was taken by the customer and not returned
Initial Consumer Rebuttal /* (3000, 9, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is completely fabricatedOn date of purchase, the business was already closing & I even have text messages where Jesse & I agreed & met up to finish paperworkI was NOT INFORMED OF ANY additional information needed until the 1st attempt of returning car & that documentation was given immediatelyI even used James computer to download because what they asked for was my bank statement in which I never had been asked beforeThe number of times we had met that was the 1st time EVER mentioned it was needed & they got immediatelyBefore arriving I'd spoken to James & he was expecting me but once I got to Greensboro he'd left for lunchA coworker called him for me & he asked if I could return the next day to pick up my refund but I told him I wouldn't have any transportation then at that point I'm given excuses/reasons why he couldn't do anythingJames even acknowledged he waited on me but I took longer than he expected which is why he went on to lunchI say outside of the business the entire time until James arrived but being I remember I'd left all my insurance information locked in glove box I had my son to go in to ask for keys just to get those from the locked glove box & my son returned the key & again I never stepped for in business until James arrivedBeing he was using every tactic to avoid me from excuses he had a family emergency to me returning the next day, somewhere in the process James picked up the keyI never put my hand back on that key once I arrived to the dealershipI was 1st advised to return the car from Kevin at the finance company but the mechanics assured me they'd fix problem on vehicle so I could keep itThat loaner they gave me was a piece of junk & it had a quarter of tank when I picked it up BUT had I been able to drive it upon the day they returned my car I'd put gas in itWhich leads me to explain why they had to come to my home because the suburban they loaned which I caked them day to inform them of a terrible oil leak & I was advised it would be ok until they got finished with my carIt would not crank at all & when the two mechanics tried to crank and again when I called them that morning complaining it wouldn't crank & I told them it appeared to be the batteryOne of the mechanics got on the ground under the truck & began banging on what I assume was the starter to get it to crank & when they finally got it cranked, it put out a tremendous amount of black smoke which is also something I'd told them about on day So had I been able to drive it to a station I would've refueled the truck but it was not completely emptyThis is the most absurd & hideous thing I've experienced in my life! I should've went with my instinct after finding out the problem with the traverse & got my money back but they were persistent about fixing problemI didn't just go there demanding my refund, all of this was a day to day, phone call by phone call processThe key that the "lady" whom they are speaking of was exactly like the one they misplaced NO DIFFERENCE! I happened to find it in the bottom of my purse & being I was trying to resolve issue she agree 1st before I'd remembered that key to replace it but they have her (she's my attorney's wife) an extreme up charge of $& she then called a Chevrolet dealership & was told the key would be no more than $to replaceThe next day when she attempts to give them the spare I had they refusedIt was the exact same key & key typeHad I known this would turn out to be a shady business like this I wouldn't have never put my trust in their word on the repairsThat's why I stayed in constant, CONSTANT contact with them because I refused to let days pass & be stuck with those major problemsInitially they agreed to refunding $1000,but obviously trying to find a legitimate reason to not give me anythingThis is so unfairI receive disability & gave them my entire check that month to now and up with no car & no refund leaves me heartbroken

We did send his credit out across all of our lenders, We will send a letter to the credit bureau and attempt to have the requests deleted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it