Tropical Traditions, Inc.

Review: I made an order then decided to cancel. There is specific instructions how to cancel the order as long as it had not shipped yet. I tried to cancel within 15 minutes of the order. Order status states was not shipped yet. Their instructions tell you to click on the cancel button on your order status which did not exist any where on the order invoice like there instructions say. Spent over an hour looking for this cancel button on there web site and called customer service and got a recorded message and left my phone number 2 times. Finally got through to someone at 1:10 p.m. That same day.the man I talked to confirmed the order had not shipped yet and would cancel the order. They never canceled the order. At 5:23 p.m. order states shipping information sent to fed x. long after their customer service said he would cancel the order. I sent a complaint to you earlier Case# [redacted] with the address they had on their web site. I believe that to be one of their associates to order through. As I research more and found this address to match their corporate address and your description to match their products. It was coconut oil I ordered from them.Desired Settlement: Full refund as I contacted them before the order shipped and was told the order would be canceled. Also because they make there web site where you cannot cancel an order as they state in their customer service help area. My order was $30.35 Order number was 1088151

Business

Response:

I love Tropical Traditions company. I have been ordering for many years and found them to be honest, quick and the product is the best on the market.