Troy Systems LLC

From: Anna K [redacted] Date: Thu, Dec 22, at 9:AMSubject: Complaint # [redacted] To: [redacted] Hello [redacted] ,My name is AnnaI'm contacting you from Troy Systems in regards to the complaint # [redacted] Please find below our request to remove this complaint.Customer has purchased an item from Troy Systems on [redacted] .comThe product was stored in the [redacted] warehouse where they have shipped it from their fulfillment center to our customer, but the product got damaged during shipping.According to [redacted] 's policies, we are not allowed to provide any support for orders fulfilled by [redacted] Since we told the customer that we are not able to help him but he had to contact [redacted] , he got upset and left a complain.Customer was refunded in full for this order through his [redacted] account right awayWe have also contacted him after the complaint placed with Revdex.com to make sure that he had already received the refund and just to please the customer we also offered a free replacementTracking number for the replacement order is Fedex - [redacted] 055.We kindly request you to remove the complaint from your records.Should you have any further questions or concerns, please feel free to contact me.Best Regards, Anna SK [redacted] Troy Systems LLCDirect:: ###-###-#### ext[redacted]

From: Anna K[redacted]<[email protected]>Date: Thu, Dec 22, 2016 at 9:21 AMSubject: Complaint #[redacted]To: [redacted]Hello [redacted],My name is Anna. I'm contacting you from Troy Systems in regards to the complaint #[redacted]. Please find below our request to remove this complaint.Customer has purchased an item from Troy Systems on [redacted].com. The product was stored in the [redacted] warehouse where they have shipped it from their fulfillment center to our customer, but the product got damaged during shipping.According to [redacted]'s policies, we are not allowed to provide any support for orders fulfilled by [redacted]. Since we told the customer that we are not able to help him but he had to contact [redacted], he got upset and left a complain.Customer was refunded in full for this order through his [redacted] account right away. We have also contacted him after the complaint placed with Revdex.com to make sure that he had already received the refund and just to please the customer we also offered a free replacement. Tracking number for the replacement order is Fedex - [redacted]055.We kindly request you to remove the complaint from your records.Should you have any further questions or concerns, please feel free to contact me.Best Regards, Anna S. K[redacted]Troy Systems LLCDirect:: ###-###-#### ext.102[redacted]

We are looking into the customer's complaint. As the customer stated this was an [redacted] order and the actual issue may be just as he also stated that there is no mechanism to resolve the issue. We will try to make contact with the customer and resolve his complaint.  [redacted] and Mirror...

takes customer satisfaction very seriously.