T&T Enterprises

On January 14th your sales person [redacted] went to [redacted] and [redacted] ***'s home to discuss the possibility of installing a solatube in their kitchenAfter hearing about the product and pricing they asked about installation and were told it would be about weeks until installationThey explained to [redacted] that Mr [redacted] was having major surgery and wanted this job completed as soon as possible so as not to interfere with his recovery after surgeryBrendan took their $deposit and gave them a handwritten receipt for the balance of $1,due at installation Mr [redacted] called [redacted] on the 22nd to ask about an installation date and was told [redacted] would find out and get right back with himOn January 27th after not hearing from [redacted] Mr [redacted] emailed you to ask for an installation date or a refund if you were not able to do the jobYou called and said there was a problem with the installer and it would be a couple more weeksMr [redacted] reluctantly agreed to wait a

On January 14th your sales person *** *** went to *** and *** ***'s home to discuss the possibility of installing a solatube in their kitchenAfter hearing about the product and pricing they asked about installation and were told it would be about weeks until installationThey explained to *** that Mr*** was having major surgery and wanted this job completed as soon as possible so as not to interfere with his recovery after surgeryBrendan took their $deposit and gave them a handwritten receipt for the balance of $1,due at installation
Mr*** called *** on the 22nd to ask about an installation date and was told *** would find out and get right back with himOn January 27th after not hearing from *** Mr*** emailed you to ask for an installation date or a refund if you were not able to do the jobYou called and said there was a problem with the installer and it would be a couple more weeksMr*** reluctantly agreed to wait a

Looks like the last contact with Ms. M[redacted] was 12/2012. A service order has been dispatched and a representative will contact Ms. M[redacted] once we receive the results.  Please give us an opportunity to investigate and follow up.  K[redacted]