Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Ian Flores, and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] enrolled with GCU starting in December of She completed her first payment period and moved into her second payment period starting on May 18, Ms [redacted] Title IV funds posted to her account and covered the entire cost of her second payment period Ms [redacted] completed her first course of her second payment period and began course two on July 6, (BIO-220) Ms [redacted] then decided to withdraw from the course on July 13, which would be in week two of the course Per GCU Drop Policy (Page of Policy Handbook):The University will refund tuition according to the following policy unless a student attending courses online is a resident of a state that requires the University to follow different guidelinesThese state policies are listed in the State Refund Policies section of this handbookRefer to the Official Enrollment Status Change section of the University Policy Handbook for a complete explanation of the University’s Withdrawal PolicyNontraditional Students Students who drop/withdraw from a course/all courses are eligible for the following refund: Before Week 100% tuition refund During Week 75% tuition refund During or after Week No refund Therefore Ms [redacted] is responsible for the full cost of her course based on her time posting into her BIO-course.In addition to the above information, once Ms [redacted] withdrew from her course, the Office of Financial Aid was required to calculate a Return of Title IV funds, which in-turn required GCU to send back any financial aid Ms [redacted] had not earned for her payment period Ms [redacted] received a $3,stipend check on June 8, after all her course tuition and fees were covered However, when Ms [redacted] fell out of attendance the Office of Financial Aid returned $2,in Unsubsidized loans and $of Subsidized loans back to her lender which created the $1,balance which Ms [redacted] currently owes to GCU Ms [redacted] did not meet the requirements needed to earn her financial aid including the stipend which she received.In regards to the $transcript fee, the fee was applied correctly to the request and the $payment was not applied towards Ms [redacted] current balance owed to GCU The $transcript fee was processed on July 21, and a copy of Ms [redacted] official transcripts were mailed to Stockton University, per Ms [redacted] requestPer GCU records, Ms [redacted] file at GCU has been handled appropriately and correctly per GCU policies and the Department of Education We will continue to work with Ms [redacted] if she wishes to return back to GCU to complete her degree.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely, [redacted] , Regional Director of OperationsCollege of Nursing and Healthcare ProfessionalsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations for the College of Theology, Chris K [redacted] and, based on that review, GCU has determined that Ms [redacted] ’s complaint was appropriately resolved, however we are willing to accommodate the request given the circumstancesThis determination is based on the following information:Ms [redacted] received a call from her Student Service Advisor outlining the cost, fees, and policies regarding attendance several days prior to the class start dateAt that time, she was made aware of refund periods and charges for attendanceMs [redacted] did post attendance in the class, but the post was simply to inform the instructor of her inability to beginThat communication which took place in the system registered her as an attending student making her financially responsible for the class and any upcoming fees that any be incurred as a result of attendanceThat all said, we are willing to waive the balance owed in the spirit of customer service for Ms [redacted] since the post that created the record of attendance was simply to communicate to the faculty they will be unable to attend As stated, we are willing to waive any balance that has been incurred and Ms [redacted] will have no outstanding liability to GCUThe total amount of account adjustment will be the current balance of $847.01, which includes all current fees and prorated tuition GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Chris K***College of TheologyGrand Canyon University
Dear Revdex.com, Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Chris K***, the Regional Director of Operations for the College of Theology and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information: Ms [redacted] went through a Disability Discharge of her Title IV loansWithin days of the year waiting period (where taking out new loans would reinstate the discharged loans) Ms [redacted] submitted a Borrower’s Certificate from her Doctor that her condition had improved to the point where she could now enter the workforce and once again become eligible for Title IV loans While the prior loans that were discharged due to a disability accommodation are permanently discharged and not eligible for instatement/repayment, being outside the year window means any new loans taken out will be subject to repayment GCU has reviewed the timeline of events and has exercised its ability to deny Title IV funds under section A(c) of the Higher Education ActDue to the timeframe of events where it appears that Ms [redacted] may have purposefully waited the years to become recertified by a physician to avoid repayment of prior Title IV loans, GCU has made the decision that granting more Federal Aid to Ms [redacted] does not uphold the intent of the accommodation received, nor does it uphold the premise of responsible borrowing In addition to the above information, while GCU is exercising its right to deny awarding Ms [redacted] federal loans, she would still be able to receive any Pell grant funds she is eligible for As well, GCU is not denying her enrollment with GCU I am in the process of contacting her to inform her of this information and to assist with enrollment if she would still like to re-enroll with GCU She is also welcome to contact me at ###-###-#### GCU takes student complaints very seriously and does everything it can to resolve them in an amicable mannerI hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, Chris K [redacted] College of Theology | Grand Canyon Theological Seminary Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of MsMyrna [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Executive Director of Stud [redacted] Services, Nancy P [redacted] and, based on that review, GCU has determined that Ms [redacted] ’s complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] signed an enrollm [redacted] agreem [redacted] for the Doctor of Education Organizational Leadership with an emphasis in Behavior Health on January 27, with an effective start date of February 5, This enrollm [redacted] agreem [redacted] states the learner has access to and agreed to adhere to all policies in the University Policy Handbook Further, Ms [redacted] actively participated on a welcome call with her Stud [redacted] Services Advisor (SSA) Melissa Allen on February 3, whereby all financial, academic, and ***endance policies were reviewedThis conversation was recapped with a summary of the information presented on the call in an email s [redacted] to Ms [redacted] by the SSA on February 3, immediately after the call was completed.Ms [redacted] ’s was enrolled in course RESon February 5, 2015; her first ***empt at this course Ms [redacted] dropped the course on March 4, As Ms [redacted] states in her complaint, she was responsible for 100% of the costs associated with the course since she dropped outside of the published refund period These costs include tuition ($1,890), the learning managem [redacted] fee ($400) and her Canyon Connect fee ($105) for a total in the amount of $2, Financial aid was disbursed on February 13, in an amount of $5,with a stipend check in the amount of $1,mailed to Ms [redacted] on February 19, Since Ms [redacted] fell out of ***endance for a period longer than days, her account became subject to the Departm [redacted] of Education’s return to lender calculation that determines the amount of disbursed aid that Ms [redacted] earned The result of this calculation determined that the entire disbursem [redacted] had to be returned to the lender which in-turn created a balance on Ms [redacted] ’s account in the amount of $3,which included the amount of $2,for fees described above plus the $1,from the stipend which Ms [redacted] received.During due diligence ***empts to collect on Ms [redacted] ’s balance, she decided that she wanted to return to class on May 27, to repeat RES By doing so, GCU would be able to recover the financial aid previously returned which would cover the costs associated with Ms [redacted] ’s first ***empt at RES811, as well as her second ***empt at the course Ms [redacted] was scheduled to return to class on May 27, 2015, however on June 2, Enrollm [redacted] Counselor Chad K [redacted] spoke with Ms [redacted] and she said she forgot to post in to class and also forgot her lcredentials MrK [redacted] provided her with instructions on how to reset her password and Ms [redacted] was not charged tuition for the class She was then rescheduled again for her second ***empt at RESon June 25, and posted in the class on this date but she dropped it on June 29, Prior to dropping her course on June 29, during a telephone call with Ms [redacted] , Stud [redacted] Services Advisor Brenda Roundtree fully counseled Ms [redacted] on the financial and academic impacts of dropping the second ***empt at the course which included the first course completion implications of dropping a second time as well as the financial aid implications Ms [redacted] stated she fully understood thus, MsRoundtree processed Ms [redacted] ’s dropped course request that same day Ms [redacted] was only charged for 25% of the tuition plus the Canyon Connect fee of $for the second ***empt at RESsince she dropped during the first week of the course Unfortunately, since Ms [redacted] dropped her second course prior to the time financial aid was disbursed, GCU was unable to recover the disbursem [redacted] to cover the costs of Ms [redacted] ’s outstanding tuition and fees since learners must be in active ***endance to receive financial aidTherefore, Ms [redacted] owes the costs associated with the first course ($3,397), plus 25% of the cost of tuition for the second course ($472.50) and the Canyon Connect Fee for that second ***empt ($105)Together these fees equate to a total balance due of $3,which is fully substantiated and was reviewed with Ms [redacted] prior to the actions she took All policies were fully reviewed on the telephone as well as through written documentation to support those policies emailed to Ms [redacted] prior to her class start dateShe was also fully counseled on the impact of her actions prior to dropping the second ***empt of the course, and she stated that she understood the impactThe University made over eight due diligence ***empts and s [redacted] four emails to Ms [redacted] over a period of two months trying to help her resolve her balance Unfortunately, these ***empts at resolution were not answered by Ms [redacted] Therefore, the balance due on her account is accurate, was fully reviewed with Ms [redacted] prior to her taking the actions of dropping her courses and are due in fullAccording to Ms [redacted] ’s bankruptcy documents, she filed a Chapter bankruptcy petition on December 9, GCU filed a Proof of Claim on April 12, for $3,and s [redacted] a letter to Ms [redacted] dated April 4, setting forth the legal basis for GCU’s claim for stud [redacted] loan debt As stated in our letter to Ms [redacted] , GCU’s claim is stud [redacted] loan debt pursuant to U.S.CSec523(a)(8) and U.S.CSec221(d)(1) Ms [redacted] is more than welcome to reach out to Ben Meyer in our legal departm [redacted] at [redacted] with any questions or concerns regarding her bankruptcy.GCU takes stud [redacted] complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this m***er to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral Grand Canyon University
when I spoke with representative from Grand Canyon I added him not one time did the admission rep nor rep when I asked to drop class notified me of a manage fee or a % fee for dropping the class even after I asked several timesOnly agreemet I signed was one for a scholarship and on page of the school.enrollment policy from the document the repredental ice sent in regards to filing an appeal which I had not sent because that would indicate that I was in agreeable with what he was offering me which is not because again I was enrolled the same day I signed scholarship.docs and who has time to read up ro page of a guide? I asked several times about if I needed to drop.class and was not advised ans how can I be charged a technology fee or whatever fee when I haven't used aby of their services
Grand Canyon University (“GCU”) is in receipt of Ms [redacted] -***’s complaint and we value the opportunity to respond The issue has been reviewed by the College of Education- [redacted] and, based on that review, GCU has determined that Ms [redacted] -***’s complaint was appropriately resolved This determination is based on the following information:Ms [redacted] - [redacted] enrolled with Grand Canyon University on 6/16/ Prior to enrolling with GCU Ms [redacted] - [redacted] had multiple conversations with her enrollment counselor [redacted] dating back to 5/24/ [redacted] assisted the student with completing the application to apply with GCU as well as explained the steps to complete her financial aid paperwork including, FAFSA, MPN and EI These are the documents required by all students who wish to take out federal financial aid, including student loans Both the Master Promissory Note and Entrance Interview explain the details of the types of loans available to students and the MPN explains the repayment terms and conditions of paying the student loans back upon withdrawing or graduation from any university On 6/13/15, student service advisor Ashley [redacted] completed a financial and academic welcome call with Ms [redacted] - [redacted] where multiple policies and procedures were discussed This conversation was three days prior to Ms [redacted] - [redacted] starting her first class (6/16/14) During this welcome call the student was advised to what grants and loans she would be eligible for based on the information input into her FAFSA application Upon completion of the welcome call Ms [redacted] sent Ms [redacted] - [redacted] a follow up email with a breakdown of the details of their conversation including information on Federal Student Aid and Responsible borrowing to ensure that the student takes out the least amount of loan debt possible During the welcome call Ms [redacted] - [redacted] did request to take out the maximum amount of student loans for her degree Ms [redacted] - [redacted] did receive a stipend check in the amount of $which was excess funding from her unsubsidized student loan After detailed review of Ms [redacted] -***’s account it has been determined that the student was notified prior to starting her program that she would be taking out student loans This was communicated to her on 6/13/in her welcome call as well as listed in her welcome call email follow up In addition, Ms [redacted] - [redacted] completed the Master Promissory Note and Entrance Interview advising her on the obligations of taking out student loans Additional emails documenting this communication between the student and the student service advisor can be provided if necessary At this time Grand Canyon University will not return any student loans on Ms [redacted] -***’s behalf because she requested the maximum loan amounts, attended three classes with GCU and successfully completed two of these classes while using Federal Financial Aid Ms [redacted] - [redacted] is required to pay these loans back to the Department of Education upon her withdrawal or graduation Ms [redacted] - [redacted] currently has a zero balance with the University and there are no pending disbursements on her account GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of EducationGrand Canyon University
Grand Canyon University claims it has been making attempts to push through my financial aid to have it processed, which is a poor description of the attempt made on their partI am three weeks away from ending my final class at the institution, and still nothing has been processed since my student aid was submitted April 20, Each and every time I desperately call to have the situation settled, I am forwarded to my Student Services Advisor's voicemailI leave a voicemail, which continues to be unreturned, and then choose to speak to her managerI continue to be forwarded to her manager's voicemail, which is also left unreturnedWhen I choose to be forwarded to someone else and ask for the manager, I am told she is in a meetingI am given the meeting excuse every single day I call, with no one returning my voicemailsI have left two voicemails for Dan B***, Director of Operations, with no contact from him as wellI have no doubt in my mind that Grand Canyon University will drag this out for the remaining three weeks of my final class, and withhold my transcripts, leaving me unable to transfer to another collegeTheir actions have led me to gather phone records and email records, a small claims suit will be filedI am appalled that any institution claiming Christian ethics and care for their students would treat anyone this way
I remember specifically explaining to Jesse over the phone after the first incident about how I need for the FASFA information and student aid to go through because this is what I rely on in order to continue my education besides taking out student loansAs mentioned in the response, yes, I am aware of the primary and secondary methods of payments which I have not had an issue with prior and has been taken into action before, but this was never an option on these two occasionsI was under the impression of the verification process that I was "selected" for, however I did keep my advisor in the loop of what was going on with the entire process since my father had filed numerous extensions for the tax return in questionWhy couldn't the balance that is owed be taken out of my student loans? In addition, I received a call from Daniel D [redacted] Tuesday the 8th conveniently after I had filed a complaint with the Revdex.com days prior In addition to the dates that are being addressed in the response, those being, January 28, 2016; February 4, 2016; February 12, 2016; February 19, and February 26, 2016, I checked my email to validate the dates but I am not seeing any emails from anyone from GCU regarding these incidents on alleged datesThe voicemail's that I had also received were on January 5th, January 6th and January 22ndI had attempted as well to contact Jesse via phone call after I got off work since I work a odd shift and never received phone calls backI don't know if the messages did not go through or not as well If I plan to pay off this bill in total in order to receive my transcripts, what types of loans will I have to take out? I have tried to take out numerous loans but since you are a private university the policy is differentI want to solve this issue as soon and smoothly as possible so that I can continue my education else where
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr***’s complaint and we value the opportunity to respond The issue has been reviewed by Student Services Manager Adrian R [redacted] and, based on that review, GCU has determined that Mr***’s complaint was appropriately resolved This determination is based on the following information:Mr***’s financial aid posted on 8/28/and a stipend check for the remaining amount was issued and placed in the mail to his attention on 9/6/On 09/17/GCU was informed by Mr [redacted] that he never received the stipend check Therefore, on 09/28/GCU put a stop payment on the check and reissued it to Mr [redacted] on 10/3/On 10/19/Mr [redacted] spoke with GCU again and informed Student Services Manager Adrian R [redacted] that he still had not received the stipend check At that time MrR [redacted] explained GCU’s day stop payment waiting period However, MrR [redacted] reached out to GCU’s Accounting Department to request an exception to the policy and it was approved that same day On 10/23/the stop payment was processed and GCU was able to reissue the check and mail it overnight via FedEx to the address on file for Mr [redacted] at no feeThe FedEx Tracking number is [redacted] .GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion
I do not think MsP [redacted] understands my concernI DID NOT ASK FOR FINANCAL AIDWhat I asked was to be notified timelyAs I could have pulled the money out when we had the first conversation instead of demanding to know when I was going to payMy issue is business practice and PROFESSIONALISMI mentioned three phone callsThe first call MrR [redacted] stated I would be short "3,The next call in April MrR [redacted] was laughing at me and stated I owed 10,and asked me how I was going to payThe next phone call he had yet another amount If the calls were recorded that would be apparentI understood very clear because I knew I would be responsible for the differenceOf course I would want to be clear on the amount Since I have filed the complaint I have paid My balance went to zero and I just noticed there is a balance for Where is that coming fromThe amounts continue to change and that was my issue and concernThere has not been consistencyI asked for a new counselor as well [redacted] ***
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director, Brett M [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] received a stipend on September 27, for the previous credits she completed in her Academic year payment period Stipends are issued at the beginning of each payment period, prior to a student completing the credits This is based on the assumption that a student will successfully complete the payment periodMs [redacted] began Academic year payment period on March 13, After her financial aid funds came in to pay for her credits in that payment period, there were no excess funds to send to her as she is at her Aggregate limit of loans In addition, if she does not successfully complete her classes within that payment period, GCU will be required to complete a return of funds to the lender for any unearned financial aid that was applied to Ms [redacted] account to cover her credits If and when this return takes place, any excess funds will be sent to Ms [redacted] at that time Additionally on December 29, at the time of Ms [redacted] enrollment, her Student Services Counselor, Joel Blevins, completed a welcome call with her During the welcome call, GCU policies and aggregate limits were discussed with Ms [redacted] Further, all students have access to the National Student Loan Data System (NSLDS) website which is where all student loan information is stored Students can access this website at any time to see information on how much funding they have used to date, how much funding they have left and information on their lender.As for Ms [redacted] transcripts, she can call in and request transcripts at any timeShe will just need to pay the $fee associated with requesting transcripts.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Brett M [redacted] Business DivisionGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director of Operations Danielle R [redacted] and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:On March 8, Student Services Manager Daniel D [redacted] attempted to contact Ms [redacted] to review her initial Revdex.com response However he was unable to reach her and was only able to leave a message As stated in its previous response GCU can find no records which indicate that Ms [redacted] stated she did not want to continue her education until her federal student aid was processedMs [redacted] is welcome to provide communication where she made this request with her advisor In regards to Ms [redacted] question on why her balance owed cannot be taken out of her student loans, as stated in the previous response, Ms [redacted] did not complete the required verification process Therefore, she was not awarded financial aid for her 2015/financial aid award yearGCU has conducted another review of its records regarding the contact attempts mentioned in its previous response and every phone call and email is documented for the dates mentioned Further, any contact attempts from Ms [redacted] were either returned by GCU via a phone call or via emailGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Danielle R***College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com, Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Danielle R***, Regional Director of the College of Nursing and Health Care Based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolved This determination is based on the following information:Ms [redacted] enrolled with GCU in November and attended until October at which time she was automatically withdrawn for lack of attendance During this enrollment period Ms [redacted] was charged tuition and fees in the amount of $8,for five courses and received $15,in Financial Aid loans and grants Once her loans and grants were applied to her tuition charges, Ms [redacted] was issued a total of $4,in stipend checks However, because Ms [redacted] stopped attending, GCU was required per Federal regulations to complete a return of funds calculation for the unearned funds This resulted in $3,being returned to Ms [redacted] lender which left Ms [redacted] with an account balance in the amount of $2, Had Ms [redacted] returned that portion of her stipends rather than keep the money she would have had a zero balance on her account Nonetheless, on September 1, GCU wrote off Ms [redacted] $2,account balance However, it should be noted that although Ms [redacted] had a bankruptcy case, her balance with GCU was non-dischargeable Therefore GCU was not required to write off her balance, it was simply done in good faith.On November 4, Ms [redacted] signed an Enrollment Agreement to return to her program and started a course on November 30, However, on January 25, Ms [redacted] was once again automatically withdrawn from her course for lack of attendance as she had not attended class for thirty eight days During this time, GCU notified Ms [redacted] numerous times via email that if she did not post into her course she would be removed from class for lack of participation and that this may negatively impact her finances as well as her academic progress Per GCU’s refund policy, which was outlined on the agreement that Ms [redacted] signed, since the withdrawal occurred after the first week of class, Ms [redacted] was 100% financially responsible for the cost of her course in the amount of $1, During this enrollment period Ms [redacted] also received $8,in Financial Aid loans and grants Once her loans and grants were applied to her tuition charges, Ms [redacted] was issued a stipend check in the amount of $2, However, because Ms [redacted] stopped attending, GCU was required per Federal regulations to complete a return of funds calculation for the unearned funds This resulted in $7,being returned to Ms [redacted] lender which left Ms [redacted] with an account balance in the amount of $3, Again had Ms [redacted] returned her stipend check it would have reduced her balance to $ In addition to the above information, GCU made twelve attempts to reach out to Ms [redacted] via telephone and sent Ms [redacted] eleven emails between January 7, and March 14, but was unsuccessful in reaching Ms*** The email communication informed Ms [redacted] that our attempts to resolve her outstanding balance have not been successful, and stated that we would appreciate an opportunity to speak with her to prevent her account from being moved to collections However, Ms [redacted] did not reach out to GCU in order to resolve her account balance Therefore, on March 15, she was notified that her account had been turned over to GCU’s Internal Collections department Internal Collections sent letters to Ms [redacted] on March 16, and on May 4, informing her that her account would be sent to external collections if she did not resolve her account balance Additional attempts were also made to reach Ms [redacted] via email and telephone between April 5, and April 28, However, Mr [redacted] was unresponsive She can contact GCU’s Internal Collections Department at ###-###-#### to discuss her account balance which is due and owing Further, Ms [redacted] can also view her student records by completing a Student Request to Inspect and Review Educational Records form and mailing it to the following address:Office of Academic RecordsGrand Canyon University [redacted] ***Phoenix, Arizona 85017GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.Sincerely, Danielle R***Regional DirectorGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations – Mat W [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] started a new academic year on 11/30/ To that point of her attendance at GCU, all of her expenses had been covered through financial aid, scholarship and tuition credit funding For the academic year starting 11/30/15, Ms [redacted] was certified for her remaining amount of loan eligibility under the aggregate loan limit, $1,in subsidized loan funds and $4,in unsubsidized loan funds These amounts are split into equal disbursements after origination fees are removed, which lead to $of subsidized loan funds and $2,in unsubsidized loan funds posting to her account on 12/14/15.Due to the break in Ms [redacted] ’s attendance starting 1/10/16, a portion of the disbursed funds ($1,unsubsidized, $subsidized) were returned to her lender according to the amount that was earned – per Department of Education Title IV return of funds guidelines When she came back into attendance in 2/15/16, the funds were recovered from the lender, but by the time the funds were posted to her account on 2/29/16, Ms [redacted] was already out of attendance Since the funds posted to her account (2/29/16) after the last day of her attendance (2/24/16), the funds were required to be returned in full to the lenderHad Ms [redacted] passed the re-take of her dropped class, the balance for the original attempt would have been waivedHowever, since Ms [redacted] dropped the re-take in the second week of class she was not eligible to receive itTherefore, Ms [redacted] is responsible for both the original attempt at the class and the re-take of the classThe re-take of the class was in February which is after the period Ms [redacted] states was impacted by her daughter’s hospitalizationGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Mat W [redacted] Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] started with Grand Canyon University on 6/26/She was financially cleared to start classes based on the completion of the required financial aid documentsPrior to starting her classes, she had a full review with her University Counselor of the costs of her courses, related fees and scholarships, as well as approximations of the financial aid she may be eligible forAlso, prior to starting classes, a Student Services Counselor reviewed all necessary subjects including the drop policy (Dropping a course before starting class is 100% refund, dropping a course in the first week of starting class is 75% refund, dropping a course after the first week of starting class is 0% refund.), financial aid processing times, the financial aid disbursement schedule, as well as many other things not applicable to her complaintDuring the next weeks, GCU representatives made attempts to reach Ms***, leaving several messages however we were not able to reach herOn 7/20/17, Ms [redacted] sent an email to Erica G***, her Student Services Counselor that she wanted to withdraw from schoolAlso on 7/20/17, Ms [redacted] called in to discuss withdrawingIn speaking with MsG***, Ms [redacted] stated that every school she’s been to provided her with financial aid within weeks of starting class, if not before she started classErica let her know what the processing times were and correctly reminded her that these were reviewed in her welcome call prior to starting classMs [redacted] stated that she did not remember discussing thatMs [redacted] is stating that MsG [redacted] told her she had to complete all classes or she would owe for themThis is incorrect in that MsG [redacted] explained Ms [redacted] would owe for the class she is currently attendingMsG [redacted] also explained that per the rules of the Department of Education, if we were able to bring in funds and she withdrew from class prior to completion of the courses required by the DoE, GCU would have to return the funds and Ms [redacted] would most likely have out of pocket costsMs [redacted] requested to withdraw from her first course on the third week of class which, per GCU drop policy would result in a 0% refund of tuitionShe is also responsible for a $nonrefundable LMS fee which is a onetime charge that occurs when a student starts classes at GCUGCU has not brought in any of Ms [redacted] Financial Aid funding as of 7/21/to cover her school costsMs [redacted] is responsible for the cost of her first course as well as the LMS fee GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I [redacted] the aforementioned information/actions [redacted] bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of Humanities and Social Sciences Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Military Division- RDO [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] attended courses at Grand Canyon UniversityOn December 18, she received her second financial aid disbursement After she withdrew, GCU’s financial aid office was required to review Ms [redacted] account for a return of title IV funds since GCU is a borrower based universityThe calculations based on academic progress indicated that GCU was required to return the unearned financial aid to the lender therefore creating a balance on Ms [redacted] accountOn April 9, Ms [redacted] was sent an explanation of the return of title IV funds explaining why her funds were returned and explaining that a balance with GCU was created as a result Per University records, GCU attempted eight times through either emails or calls to Ms [redacted] to resolve her account balance On May 23, 2013, Ms [redacted] account was sent to GCU’s internal collections department as none of the attempts to resolve the balance were successful Additionally, on July 9, Ms [redacted] called GCU and her Student Service Advisor went over the calculations and reason for her account balance with herGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely, [redacted] Rodriguez MilitaryGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Nancy P***, the Executive Director of Student Services College of Doctoral Studies, and based on that review, GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:Mr [redacted] began coursework at Grand Canyon University (GCU) on January 21, in the Doctor of Education in Organizational Leadership with an emphasis in Higher Education Leadership ProgramWhile in his second course in this program, he decided to change majors to that of Doctor of Philosophy in Psychology with an emphasis in Cognition and Instruction and began coursework in that program on July 7, This is a major programmatic change in academic focus Prior to starting class, Mr [redacted] signed an Enrollment Agreement (for both programs) one on 12/21/(EdD) and on 6/10/(PhD) each of which outlined all courses in the programs and also outlined GCU’s tuition refund policy and informed Mr [redacted] that programs may be updated at the University’s discretion GCU revises and discontinues programs from time to time to make sure we offer our students the most up to date education possible Updating programs is an important element that allows GCU to keep each program current to both societal and economic demands and is not a feature unique to GCU By signing his enrollment agreement, Mr [redacted] acknowledged his understanding of this information Further, Mr [redacted] acknowledged his understanding that he had access to the University Policy Handbook and his understanding that he could receive the most up-to-date information regarding degree program admission and completion requirements, program objectives, schedule of tuition and fees and all university policies including cancellation and refund policies In addition to the above information, Mr [redacted] was not charged for an extra course He completed four courses then took an approved leave of absence between December 21, and February 2, His Student Services Counselor (SSC), Sarah D***, was in communication with Mr [redacted] on January 24, to confirm his return to class on February 2, and to discuss the timing of charging tuition for his next course; PSYCognitive Science Mr [redacted] advised that he would in fact return to class on February 2, and GCU should charge his account on February 14, Mr [redacted] is a cash paying student GCU’s policy for learners using the Cash Method of Payment is that tuition is due in full at least 7-days prior to the start of class However, to accommodate Mr [redacted] situation, GCU allowed a late payment without penalty as we have a sound history with Mr [redacted] as a learner GCU charged Mr [redacted] tuition on February 15, for his above mentioned PSYcourse which began on February 2, per his instruction On February 27, 2017, Mr [redacted] contacted MsD [redacted] to advise that his mother also made a payment toward his course Upon notice, MsD [redacted] immediately submitted the appropriate documentation to refund the extra tuition payment, and that refund was completed by GCU’s Accounting team on February 28, Mr [redacted] began his PSYcourse on February 2, and posted regularly in this class up through March 3, when he submitted a request to withdraw from the course as well as completely withdraw from the University Both requests have been honored Mr [redacted] received a grade of W in his PSYcourse that began on February 2, 2017, and his request to completely withdraw from GCU has been processed Since Mr [redacted] posted in class well beyond GCU’s published refund policy, GCU will not honor his request to completely refund the tuition for his PSYcourse in which he actively posted attendanceHe remains responsible for the full cost of tuition for that course All future courses have been removed from his schedule.Finally, GCU properly reports required data to the Integrated Postsecondary Education Data System (IPEDS) as outlined by federal requirements and is in compliance with those termsFurther, GCU (nor any higher education entity) cannot disburse federal student aid to learners who are in active default This statement made by Mr [redacted] is inaccurateGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral StudiesGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Britt C [redacted] Associate Vice President College of Education and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Mr [redacted] graduated from Grand Canyon University in December of There has been no contact between GCU and Ms [redacted] since that time The Teacher Loan Forgiveness Program Ms [redacted] is looking to use is through the Federal Government and Direct loans system The program requires a student to teach in a Title I school for years before they submit their loan forgiveness application to Direct LoansFurther, The Teacher Loan Forgiveness Program is intended to encourage individuals to enter and continue in the teaching professionUnder this program, if you teach full-time for five complete and consecutive academic years in certain elementary and secondary schools and educational service agencies that serve low-income families, and meet other qualifications, you may be eligible for forgiveness of up to a combined total of $17,on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford LoansIf you have PLUS loans only, you are not eligible for this type of forgiveness[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/te...⇄ Development Counselor Kevin R [redacted] covered the following requirements with Ms [redacted] during her enrollment to verify that she would be eligible for the program as long as she completed her years teaching in a Title I school at the Elementary or Secondary level in Special EducationYou must not have had an outstanding balance on Direct Loans or Federal Family Education Loan (FFEL) Program loans as of Oct1, 1998, or on the date that you obtained a Direct Loan or FFEL Program loan after Oct1, If you are in default on a subsidized or unsubsidized loan, you are not eligible for forgiveness of that loan unless you have made satisfactory repayment arrangements with the holder of the defaulted loanThe loan(s) for which you are seeking forgiveness must have been made before the end of your five academic years of qualifying teaching serviceAny time you spent teaching to receive benefits through AmeriCorps cannot be counted toward your required five years of teaching for Teacher Loan ForgivenessYou must have been employed as a full-time teacher for five complete and consecutive academic years, and at least one of those years must have been after the 1997–academic yearYou must have been employed in an elementary or secondary school that is in a school district that qualifies for funds under Title I of the Elementary and Secondary Education Act of 1965, as amended; has been selected by the U.SDepartment of Education based on a determination that more than percent of the school’s total enrollment is made up of children who qualify for services provided under Title I; and is listed in the Annual Directory of Designated Low-Income Schools for Teacher Cancellation BenefitsIf this directory is not available before May of any year, the previous year’s directory may be used.[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/teacher]...⇄ and when Ms [redacted] completes the above requirements in Special Education she would be eligible to submit for the following loan forgiveness:Service Beginning on or After Oct30, 2004If your five complete and consecutive years of qualifying teacher service began on or after Oct30, 2004, please note the following:You may receive up to $5,in loan forgiveness if you were a highly qualified full-time elementary or secondary school teacher.You may receive up to $17,in loan forgiveness if, as certified by the chief administrative officer of the school where you were employed, you were a highly qualified full-time mathematics or science teacher in an eligible secondary school; or a highly qualified special education teacher whose primary responsibility was to provide special education to children with disabilities, and you taught children with disabilities that corresponded to your area of special education training and have demonstrated knowledge and teaching skills in the content areas of the curriculum that you taught.[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/teache...⇄ Ms [redacted] only graduated approximately months ago, she would not yet be eligible for loan forgiveness until she completes her years teaching experience in a Title I school Once Ms [redacted] completes the requirements she would submit the loan forgiveness application through Direct Loans Additionally, any loans that Ms [redacted] has received above the amount that she would be submitting for loan forgiveness would need to be paid in that year period If the total amount of her student loans are the same or less than the amount she would be submitting for loan forgiven then Ms [redacted] can contact Direct Loans Direct Loans would assist with setting up Ms [redacted] to only pay interest payments until the years has been reached and she submits the application for loan forgiveness.On July 10, I attempted to call Ms [redacted] to explain all the above information to her however, I was unable to reach her so I left a voicemail She is welcome to return my call at ###-###-####[redacted] and I can explain the above information to her and answer any questions she may have.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Britt C [redacted] Southwest Division RDOAssociate Vice President College of EducationGrand Canyon University
I have recordings of my conversations with every individual states in their responseAt no time did any of them advise me that I would owe more than $in feesSince GCU is refusing to cooperate, I guess we will take the matter up in court at a later dateI also will be advising as many people as I can to not attend this university.Sincerely, [redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond As stated in our previous response, the majority of Ms [redacted] claims are notable bare of any factual or legal support for her allegations Further most of her claims are vague, and misleading To date, Ms [redacted] has not provided any supporting documents regarding any of her claims However, if she would like to provide the documents mentioned in her rebuttal complaint, GCU would be more than happy to review them and respond at that timeGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Brett M [redacted] College of Science, Engineering and TechnologyGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Ian Flores, and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] enrolled with GCU starting in December of She completed her first payment period and moved into her second payment period starting on May 18, Ms [redacted] Title IV funds posted to her account and covered the entire cost of her second payment period Ms [redacted] completed her first course of her second payment period and began course two on July 6, (BIO-220) Ms [redacted] then decided to withdraw from the course on July 13, which would be in week two of the course Per GCU Drop Policy (Page of Policy Handbook):The University will refund tuition according to the following policy unless a student attending courses online is a resident of a state that requires the University to follow different guidelinesThese state policies are listed in the State Refund Policies section of this handbookRefer to the Official Enrollment Status Change section of the University Policy Handbook for a complete explanation of the University’s Withdrawal PolicyNontraditional Students Students who drop/withdraw from a course/all courses are eligible for the following refund: Before Week 100% tuition refund During Week 75% tuition refund During or after Week No refund Therefore Ms [redacted] is responsible for the full cost of her course based on her time posting into her BIO-course.In addition to the above information, once Ms [redacted] withdrew from her course, the Office of Financial Aid was required to calculate a Return of Title IV funds, which in-turn required GCU to send back any financial aid Ms [redacted] had not earned for her payment period Ms [redacted] received a $3,stipend check on June 8, after all her course tuition and fees were covered However, when Ms [redacted] fell out of attendance the Office of Financial Aid returned $2,in Unsubsidized loans and $of Subsidized loans back to her lender which created the $1,balance which Ms [redacted] currently owes to GCU Ms [redacted] did not meet the requirements needed to earn her financial aid including the stipend which she received.In regards to the $transcript fee, the fee was applied correctly to the request and the $payment was not applied towards Ms [redacted] current balance owed to GCU The $transcript fee was processed on July 21, and a copy of Ms [redacted] official transcripts were mailed to Stockton University, per Ms [redacted] requestPer GCU records, Ms [redacted] file at GCU has been handled appropriately and correctly per GCU policies and the Department of Education We will continue to work with Ms [redacted] if she wishes to return back to GCU to complete her degree.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely, [redacted] , Regional Director of OperationsCollege of Nursing and Healthcare ProfessionalsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations for the College of Theology, Chris K [redacted] and, based on that review, GCU has determined that Ms [redacted] ’s complaint was appropriately resolved, however we are willing to accommodate the request given the circumstancesThis determination is based on the following information:Ms [redacted] received a call from her Student Service Advisor outlining the cost, fees, and policies regarding attendance several days prior to the class start dateAt that time, she was made aware of refund periods and charges for attendanceMs [redacted] did post attendance in the class, but the post was simply to inform the instructor of her inability to beginThat communication which took place in the system registered her as an attending student making her financially responsible for the class and any upcoming fees that any be incurred as a result of attendanceThat all said, we are willing to waive the balance owed in the spirit of customer service for Ms [redacted] since the post that created the record of attendance was simply to communicate to the faculty they will be unable to attend As stated, we are willing to waive any balance that has been incurred and Ms [redacted] will have no outstanding liability to GCUThe total amount of account adjustment will be the current balance of $847.01, which includes all current fees and prorated tuition GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Chris K***College of TheologyGrand Canyon University
Dear Revdex.com, Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Chris K***, the Regional Director of Operations for the College of Theology and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information: Ms [redacted] went through a Disability Discharge of her Title IV loansWithin days of the year waiting period (where taking out new loans would reinstate the discharged loans) Ms [redacted] submitted a Borrower’s Certificate from her Doctor that her condition had improved to the point where she could now enter the workforce and once again become eligible for Title IV loans While the prior loans that were discharged due to a disability accommodation are permanently discharged and not eligible for instatement/repayment, being outside the year window means any new loans taken out will be subject to repayment GCU has reviewed the timeline of events and has exercised its ability to deny Title IV funds under section A(c) of the Higher Education ActDue to the timeframe of events where it appears that Ms [redacted] may have purposefully waited the years to become recertified by a physician to avoid repayment of prior Title IV loans, GCU has made the decision that granting more Federal Aid to Ms [redacted] does not uphold the intent of the accommodation received, nor does it uphold the premise of responsible borrowing In addition to the above information, while GCU is exercising its right to deny awarding Ms [redacted] federal loans, she would still be able to receive any Pell grant funds she is eligible for As well, GCU is not denying her enrollment with GCU I am in the process of contacting her to inform her of this information and to assist with enrollment if she would still like to re-enroll with GCU She is also welcome to contact me at ###-###-#### GCU takes student complaints very seriously and does everything it can to resolve them in an amicable mannerI hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, Chris K [redacted] College of Theology | Grand Canyon Theological Seminary Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of MsMyrna [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Executive Director of Stud [redacted] Services, Nancy P [redacted] and, based on that review, GCU has determined that Ms [redacted] ’s complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] signed an enrollm [redacted] agreem [redacted] for the Doctor of Education Organizational Leadership with an emphasis in Behavior Health on January 27, with an effective start date of February 5, This enrollm [redacted] agreem [redacted] states the learner has access to and agreed to adhere to all policies in the University Policy Handbook Further, Ms [redacted] actively participated on a welcome call with her Stud [redacted] Services Advisor (SSA) Melissa Allen on February 3, whereby all financial, academic, and ***endance policies were reviewedThis conversation was recapped with a summary of the information presented on the call in an email s [redacted] to Ms [redacted] by the SSA on February 3, immediately after the call was completed.Ms [redacted] ’s was enrolled in course RESon February 5, 2015; her first ***empt at this course Ms [redacted] dropped the course on March 4, As Ms [redacted] states in her complaint, she was responsible for 100% of the costs associated with the course since she dropped outside of the published refund period These costs include tuition ($1,890), the learning managem [redacted] fee ($400) and her Canyon Connect fee ($105) for a total in the amount of $2, Financial aid was disbursed on February 13, in an amount of $5,with a stipend check in the amount of $1,mailed to Ms [redacted] on February 19, Since Ms [redacted] fell out of ***endance for a period longer than days, her account became subject to the Departm [redacted] of Education’s return to lender calculation that determines the amount of disbursed aid that Ms [redacted] earned The result of this calculation determined that the entire disbursem [redacted] had to be returned to the lender which in-turn created a balance on Ms [redacted] ’s account in the amount of $3,which included the amount of $2,for fees described above plus the $1,from the stipend which Ms [redacted] received.During due diligence ***empts to collect on Ms [redacted] ’s balance, she decided that she wanted to return to class on May 27, to repeat RES By doing so, GCU would be able to recover the financial aid previously returned which would cover the costs associated with Ms [redacted] ’s first ***empt at RES811, as well as her second ***empt at the course Ms [redacted] was scheduled to return to class on May 27, 2015, however on June 2, Enrollm [redacted] Counselor Chad K [redacted] spoke with Ms [redacted] and she said she forgot to post in to class and also forgot her lcredentials MrK [redacted] provided her with instructions on how to reset her password and Ms [redacted] was not charged tuition for the class She was then rescheduled again for her second ***empt at RESon June 25, and posted in the class on this date but she dropped it on June 29, Prior to dropping her course on June 29, during a telephone call with Ms [redacted] , Stud [redacted] Services Advisor Brenda Roundtree fully counseled Ms [redacted] on the financial and academic impacts of dropping the second ***empt at the course which included the first course completion implications of dropping a second time as well as the financial aid implications Ms [redacted] stated she fully understood thus, MsRoundtree processed Ms [redacted] ’s dropped course request that same day Ms [redacted] was only charged for 25% of the tuition plus the Canyon Connect fee of $for the second ***empt at RESsince she dropped during the first week of the course Unfortunately, since Ms [redacted] dropped her second course prior to the time financial aid was disbursed, GCU was unable to recover the disbursem [redacted] to cover the costs of Ms [redacted] ’s outstanding tuition and fees since learners must be in active ***endance to receive financial aidTherefore, Ms [redacted] owes the costs associated with the first course ($3,397), plus 25% of the cost of tuition for the second course ($472.50) and the Canyon Connect Fee for that second ***empt ($105)Together these fees equate to a total balance due of $3,which is fully substantiated and was reviewed with Ms [redacted] prior to the actions she took All policies were fully reviewed on the telephone as well as through written documentation to support those policies emailed to Ms [redacted] prior to her class start dateShe was also fully counseled on the impact of her actions prior to dropping the second ***empt of the course, and she stated that she understood the impactThe University made over eight due diligence ***empts and s [redacted] four emails to Ms [redacted] over a period of two months trying to help her resolve her balance Unfortunately, these ***empts at resolution were not answered by Ms [redacted] Therefore, the balance due on her account is accurate, was fully reviewed with Ms [redacted] prior to her taking the actions of dropping her courses and are due in fullAccording to Ms [redacted] ’s bankruptcy documents, she filed a Chapter bankruptcy petition on December 9, GCU filed a Proof of Claim on April 12, for $3,and s [redacted] a letter to Ms [redacted] dated April 4, setting forth the legal basis for GCU’s claim for stud [redacted] loan debt As stated in our letter to Ms [redacted] , GCU’s claim is stud [redacted] loan debt pursuant to U.S.CSec523(a)(8) and U.S.CSec221(d)(1) Ms [redacted] is more than welcome to reach out to Ben Meyer in our legal departm [redacted] at [redacted] with any questions or concerns regarding her bankruptcy.GCU takes stud [redacted] complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this m***er to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral Grand Canyon University
when I spoke with representative from Grand Canyon I added him not one time did the admission rep nor rep when I asked to drop class notified me of a manage fee or a % fee for dropping the class even after I asked several timesOnly agreemet I signed was one for a scholarship and on page of the school.enrollment policy from the document the repredental ice sent in regards to filing an appeal which I had not sent because that would indicate that I was in agreeable with what he was offering me which is not because again I was enrolled the same day I signed scholarship.docs and who has time to read up ro page of a guide? I asked several times about if I needed to drop.class and was not advised ans how can I be charged a technology fee or whatever fee when I haven't used aby of their services
Grand Canyon University (“GCU”) is in receipt of Ms [redacted] -***’s complaint and we value the opportunity to respond The issue has been reviewed by the College of Education- [redacted] and, based on that review, GCU has determined that Ms [redacted] -***’s complaint was appropriately resolved This determination is based on the following information:Ms [redacted] - [redacted] enrolled with Grand Canyon University on 6/16/ Prior to enrolling with GCU Ms [redacted] - [redacted] had multiple conversations with her enrollment counselor [redacted] dating back to 5/24/ [redacted] assisted the student with completing the application to apply with GCU as well as explained the steps to complete her financial aid paperwork including, FAFSA, MPN and EI These are the documents required by all students who wish to take out federal financial aid, including student loans Both the Master Promissory Note and Entrance Interview explain the details of the types of loans available to students and the MPN explains the repayment terms and conditions of paying the student loans back upon withdrawing or graduation from any university On 6/13/15, student service advisor Ashley [redacted] completed a financial and academic welcome call with Ms [redacted] - [redacted] where multiple policies and procedures were discussed This conversation was three days prior to Ms [redacted] - [redacted] starting her first class (6/16/14) During this welcome call the student was advised to what grants and loans she would be eligible for based on the information input into her FAFSA application Upon completion of the welcome call Ms [redacted] sent Ms [redacted] - [redacted] a follow up email with a breakdown of the details of their conversation including information on Federal Student Aid and Responsible borrowing to ensure that the student takes out the least amount of loan debt possible During the welcome call Ms [redacted] - [redacted] did request to take out the maximum amount of student loans for her degree Ms [redacted] - [redacted] did receive a stipend check in the amount of $which was excess funding from her unsubsidized student loan After detailed review of Ms [redacted] -***’s account it has been determined that the student was notified prior to starting her program that she would be taking out student loans This was communicated to her on 6/13/in her welcome call as well as listed in her welcome call email follow up In addition, Ms [redacted] - [redacted] completed the Master Promissory Note and Entrance Interview advising her on the obligations of taking out student loans Additional emails documenting this communication between the student and the student service advisor can be provided if necessary At this time Grand Canyon University will not return any student loans on Ms [redacted] -***’s behalf because she requested the maximum loan amounts, attended three classes with GCU and successfully completed two of these classes while using Federal Financial Aid Ms [redacted] - [redacted] is required to pay these loans back to the Department of Education upon her withdrawal or graduation Ms [redacted] - [redacted] currently has a zero balance with the University and there are no pending disbursements on her account GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of EducationGrand Canyon University
Grand Canyon University claims it has been making attempts to push through my financial aid to have it processed, which is a poor description of the attempt made on their partI am three weeks away from ending my final class at the institution, and still nothing has been processed since my student aid was submitted April 20, Each and every time I desperately call to have the situation settled, I am forwarded to my Student Services Advisor's voicemailI leave a voicemail, which continues to be unreturned, and then choose to speak to her managerI continue to be forwarded to her manager's voicemail, which is also left unreturnedWhen I choose to be forwarded to someone else and ask for the manager, I am told she is in a meetingI am given the meeting excuse every single day I call, with no one returning my voicemailsI have left two voicemails for Dan B***, Director of Operations, with no contact from him as wellI have no doubt in my mind that Grand Canyon University will drag this out for the remaining three weeks of my final class, and withhold my transcripts, leaving me unable to transfer to another collegeTheir actions have led me to gather phone records and email records, a small claims suit will be filedI am appalled that any institution claiming Christian ethics and care for their students would treat anyone this way
I remember specifically explaining to Jesse over the phone after the first incident about how I need for the FASFA information and student aid to go through because this is what I rely on in order to continue my education besides taking out student loansAs mentioned in the response, yes, I am aware of the primary and secondary methods of payments which I have not had an issue with prior and has been taken into action before, but this was never an option on these two occasionsI was under the impression of the verification process that I was "selected" for, however I did keep my advisor in the loop of what was going on with the entire process since my father had filed numerous extensions for the tax return in questionWhy couldn't the balance that is owed be taken out of my student loans? In addition, I received a call from Daniel D [redacted] Tuesday the 8th conveniently after I had filed a complaint with the Revdex.com days prior In addition to the dates that are being addressed in the response, those being, January 28, 2016; February 4, 2016; February 12, 2016; February 19, and February 26, 2016, I checked my email to validate the dates but I am not seeing any emails from anyone from GCU regarding these incidents on alleged datesThe voicemail's that I had also received were on January 5th, January 6th and January 22ndI had attempted as well to contact Jesse via phone call after I got off work since I work a odd shift and never received phone calls backI don't know if the messages did not go through or not as well If I plan to pay off this bill in total in order to receive my transcripts, what types of loans will I have to take out? I have tried to take out numerous loans but since you are a private university the policy is differentI want to solve this issue as soon and smoothly as possible so that I can continue my education else where
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr***’s complaint and we value the opportunity to respond The issue has been reviewed by Student Services Manager Adrian R [redacted] and, based on that review, GCU has determined that Mr***’s complaint was appropriately resolved This determination is based on the following information:Mr***’s financial aid posted on 8/28/and a stipend check for the remaining amount was issued and placed in the mail to his attention on 9/6/On 09/17/GCU was informed by Mr [redacted] that he never received the stipend check Therefore, on 09/28/GCU put a stop payment on the check and reissued it to Mr [redacted] on 10/3/On 10/19/Mr [redacted] spoke with GCU again and informed Student Services Manager Adrian R [redacted] that he still had not received the stipend check At that time MrR [redacted] explained GCU’s day stop payment waiting period However, MrR [redacted] reached out to GCU’s Accounting Department to request an exception to the policy and it was approved that same day On 10/23/the stop payment was processed and GCU was able to reissue the check and mail it overnight via FedEx to the address on file for Mr [redacted] at no feeThe FedEx Tracking number is [redacted] .GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion
I do not think MsP [redacted] understands my concernI DID NOT ASK FOR FINANCAL AIDWhat I asked was to be notified timelyAs I could have pulled the money out when we had the first conversation instead of demanding to know when I was going to payMy issue is business practice and PROFESSIONALISMI mentioned three phone callsThe first call MrR [redacted] stated I would be short "3,The next call in April MrR [redacted] was laughing at me and stated I owed 10,and asked me how I was going to payThe next phone call he had yet another amount If the calls were recorded that would be apparentI understood very clear because I knew I would be responsible for the differenceOf course I would want to be clear on the amount Since I have filed the complaint I have paid My balance went to zero and I just noticed there is a balance for Where is that coming fromThe amounts continue to change and that was my issue and concernThere has not been consistencyI asked for a new counselor as well [redacted] ***
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director, Brett M [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] received a stipend on September 27, for the previous credits she completed in her Academic year payment period Stipends are issued at the beginning of each payment period, prior to a student completing the credits This is based on the assumption that a student will successfully complete the payment periodMs [redacted] began Academic year payment period on March 13, After her financial aid funds came in to pay for her credits in that payment period, there were no excess funds to send to her as she is at her Aggregate limit of loans In addition, if she does not successfully complete her classes within that payment period, GCU will be required to complete a return of funds to the lender for any unearned financial aid that was applied to Ms [redacted] account to cover her credits If and when this return takes place, any excess funds will be sent to Ms [redacted] at that time Additionally on December 29, at the time of Ms [redacted] enrollment, her Student Services Counselor, Joel Blevins, completed a welcome call with her During the welcome call, GCU policies and aggregate limits were discussed with Ms [redacted] Further, all students have access to the National Student Loan Data System (NSLDS) website which is where all student loan information is stored Students can access this website at any time to see information on how much funding they have used to date, how much funding they have left and information on their lender.As for Ms [redacted] transcripts, she can call in and request transcripts at any timeShe will just need to pay the $fee associated with requesting transcripts.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Brett M [redacted] Business DivisionGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director of Operations Danielle R [redacted] and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:On March 8, Student Services Manager Daniel D [redacted] attempted to contact Ms [redacted] to review her initial Revdex.com response However he was unable to reach her and was only able to leave a message As stated in its previous response GCU can find no records which indicate that Ms [redacted] stated she did not want to continue her education until her federal student aid was processedMs [redacted] is welcome to provide communication where she made this request with her advisor In regards to Ms [redacted] question on why her balance owed cannot be taken out of her student loans, as stated in the previous response, Ms [redacted] did not complete the required verification process Therefore, she was not awarded financial aid for her 2015/financial aid award yearGCU has conducted another review of its records regarding the contact attempts mentioned in its previous response and every phone call and email is documented for the dates mentioned Further, any contact attempts from Ms [redacted] were either returned by GCU via a phone call or via emailGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Danielle R***College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com, Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Danielle R***, Regional Director of the College of Nursing and Health Care Based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolved This determination is based on the following information:Ms [redacted] enrolled with GCU in November and attended until October at which time she was automatically withdrawn for lack of attendance During this enrollment period Ms [redacted] was charged tuition and fees in the amount of $8,for five courses and received $15,in Financial Aid loans and grants Once her loans and grants were applied to her tuition charges, Ms [redacted] was issued a total of $4,in stipend checks However, because Ms [redacted] stopped attending, GCU was required per Federal regulations to complete a return of funds calculation for the unearned funds This resulted in $3,being returned to Ms [redacted] lender which left Ms [redacted] with an account balance in the amount of $2, Had Ms [redacted] returned that portion of her stipends rather than keep the money she would have had a zero balance on her account Nonetheless, on September 1, GCU wrote off Ms [redacted] $2,account balance However, it should be noted that although Ms [redacted] had a bankruptcy case, her balance with GCU was non-dischargeable Therefore GCU was not required to write off her balance, it was simply done in good faith.On November 4, Ms [redacted] signed an Enrollment Agreement to return to her program and started a course on November 30, However, on January 25, Ms [redacted] was once again automatically withdrawn from her course for lack of attendance as she had not attended class for thirty eight days During this time, GCU notified Ms [redacted] numerous times via email that if she did not post into her course she would be removed from class for lack of participation and that this may negatively impact her finances as well as her academic progress Per GCU’s refund policy, which was outlined on the agreement that Ms [redacted] signed, since the withdrawal occurred after the first week of class, Ms [redacted] was 100% financially responsible for the cost of her course in the amount of $1, During this enrollment period Ms [redacted] also received $8,in Financial Aid loans and grants Once her loans and grants were applied to her tuition charges, Ms [redacted] was issued a stipend check in the amount of $2, However, because Ms [redacted] stopped attending, GCU was required per Federal regulations to complete a return of funds calculation for the unearned funds This resulted in $7,being returned to Ms [redacted] lender which left Ms [redacted] with an account balance in the amount of $3, Again had Ms [redacted] returned her stipend check it would have reduced her balance to $ In addition to the above information, GCU made twelve attempts to reach out to Ms [redacted] via telephone and sent Ms [redacted] eleven emails between January 7, and March 14, but was unsuccessful in reaching Ms*** The email communication informed Ms [redacted] that our attempts to resolve her outstanding balance have not been successful, and stated that we would appreciate an opportunity to speak with her to prevent her account from being moved to collections However, Ms [redacted] did not reach out to GCU in order to resolve her account balance Therefore, on March 15, she was notified that her account had been turned over to GCU’s Internal Collections department Internal Collections sent letters to Ms [redacted] on March 16, and on May 4, informing her that her account would be sent to external collections if she did not resolve her account balance Additional attempts were also made to reach Ms [redacted] via email and telephone between April 5, and April 28, However, Mr [redacted] was unresponsive She can contact GCU’s Internal Collections Department at ###-###-#### to discuss her account balance which is due and owing Further, Ms [redacted] can also view her student records by completing a Student Request to Inspect and Review Educational Records form and mailing it to the following address:Office of Academic RecordsGrand Canyon University [redacted] ***Phoenix, Arizona 85017GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.Sincerely, Danielle R***Regional DirectorGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations – Mat W [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] started a new academic year on 11/30/ To that point of her attendance at GCU, all of her expenses had been covered through financial aid, scholarship and tuition credit funding For the academic year starting 11/30/15, Ms [redacted] was certified for her remaining amount of loan eligibility under the aggregate loan limit, $1,in subsidized loan funds and $4,in unsubsidized loan funds These amounts are split into equal disbursements after origination fees are removed, which lead to $of subsidized loan funds and $2,in unsubsidized loan funds posting to her account on 12/14/15.Due to the break in Ms [redacted] ’s attendance starting 1/10/16, a portion of the disbursed funds ($1,unsubsidized, $subsidized) were returned to her lender according to the amount that was earned – per Department of Education Title IV return of funds guidelines When she came back into attendance in 2/15/16, the funds were recovered from the lender, but by the time the funds were posted to her account on 2/29/16, Ms [redacted] was already out of attendance Since the funds posted to her account (2/29/16) after the last day of her attendance (2/24/16), the funds were required to be returned in full to the lenderHad Ms [redacted] passed the re-take of her dropped class, the balance for the original attempt would have been waivedHowever, since Ms [redacted] dropped the re-take in the second week of class she was not eligible to receive itTherefore, Ms [redacted] is responsible for both the original attempt at the class and the re-take of the classThe re-take of the class was in February which is after the period Ms [redacted] states was impacted by her daughter’s hospitalizationGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Mat W [redacted] Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] started with Grand Canyon University on 6/26/She was financially cleared to start classes based on the completion of the required financial aid documentsPrior to starting her classes, she had a full review with her University Counselor of the costs of her courses, related fees and scholarships, as well as approximations of the financial aid she may be eligible forAlso, prior to starting classes, a Student Services Counselor reviewed all necessary subjects including the drop policy (Dropping a course before starting class is 100% refund, dropping a course in the first week of starting class is 75% refund, dropping a course after the first week of starting class is 0% refund.), financial aid processing times, the financial aid disbursement schedule, as well as many other things not applicable to her complaintDuring the next weeks, GCU representatives made attempts to reach Ms***, leaving several messages however we were not able to reach herOn 7/20/17, Ms [redacted] sent an email to Erica G***, her Student Services Counselor that she wanted to withdraw from schoolAlso on 7/20/17, Ms [redacted] called in to discuss withdrawingIn speaking with MsG***, Ms [redacted] stated that every school she’s been to provided her with financial aid within weeks of starting class, if not before she started classErica let her know what the processing times were and correctly reminded her that these were reviewed in her welcome call prior to starting classMs [redacted] stated that she did not remember discussing thatMs [redacted] is stating that MsG [redacted] told her she had to complete all classes or she would owe for themThis is incorrect in that MsG [redacted] explained Ms [redacted] would owe for the class she is currently attendingMsG [redacted] also explained that per the rules of the Department of Education, if we were able to bring in funds and she withdrew from class prior to completion of the courses required by the DoE, GCU would have to return the funds and Ms [redacted] would most likely have out of pocket costsMs [redacted] requested to withdraw from her first course on the third week of class which, per GCU drop policy would result in a 0% refund of tuitionShe is also responsible for a $nonrefundable LMS fee which is a onetime charge that occurs when a student starts classes at GCUGCU has not brought in any of Ms [redacted] Financial Aid funding as of 7/21/to cover her school costsMs [redacted] is responsible for the cost of her first course as well as the LMS fee GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I [redacted] the aforementioned information/actions [redacted] bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of Humanities and Social Sciences Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Military Division- RDO [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] attended courses at Grand Canyon UniversityOn December 18, she received her second financial aid disbursement After she withdrew, GCU’s financial aid office was required to review Ms [redacted] account for a return of title IV funds since GCU is a borrower based universityThe calculations based on academic progress indicated that GCU was required to return the unearned financial aid to the lender therefore creating a balance on Ms [redacted] accountOn April 9, Ms [redacted] was sent an explanation of the return of title IV funds explaining why her funds were returned and explaining that a balance with GCU was created as a result Per University records, GCU attempted eight times through either emails or calls to Ms [redacted] to resolve her account balance On May 23, 2013, Ms [redacted] account was sent to GCU’s internal collections department as none of the attempts to resolve the balance were successful Additionally, on July 9, Ms [redacted] called GCU and her Student Service Advisor went over the calculations and reason for her account balance with herGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely, [redacted] Rodriguez MilitaryGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Nancy P***, the Executive Director of Student Services College of Doctoral Studies, and based on that review, GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:Mr [redacted] began coursework at Grand Canyon University (GCU) on January 21, in the Doctor of Education in Organizational Leadership with an emphasis in Higher Education Leadership ProgramWhile in his second course in this program, he decided to change majors to that of Doctor of Philosophy in Psychology with an emphasis in Cognition and Instruction and began coursework in that program on July 7, This is a major programmatic change in academic focus Prior to starting class, Mr [redacted] signed an Enrollment Agreement (for both programs) one on 12/21/(EdD) and on 6/10/(PhD) each of which outlined all courses in the programs and also outlined GCU’s tuition refund policy and informed Mr [redacted] that programs may be updated at the University’s discretion GCU revises and discontinues programs from time to time to make sure we offer our students the most up to date education possible Updating programs is an important element that allows GCU to keep each program current to both societal and economic demands and is not a feature unique to GCU By signing his enrollment agreement, Mr [redacted] acknowledged his understanding of this information Further, Mr [redacted] acknowledged his understanding that he had access to the University Policy Handbook and his understanding that he could receive the most up-to-date information regarding degree program admission and completion requirements, program objectives, schedule of tuition and fees and all university policies including cancellation and refund policies In addition to the above information, Mr [redacted] was not charged for an extra course He completed four courses then took an approved leave of absence between December 21, and February 2, His Student Services Counselor (SSC), Sarah D***, was in communication with Mr [redacted] on January 24, to confirm his return to class on February 2, and to discuss the timing of charging tuition for his next course; PSYCognitive Science Mr [redacted] advised that he would in fact return to class on February 2, and GCU should charge his account on February 14, Mr [redacted] is a cash paying student GCU’s policy for learners using the Cash Method of Payment is that tuition is due in full at least 7-days prior to the start of class However, to accommodate Mr [redacted] situation, GCU allowed a late payment without penalty as we have a sound history with Mr [redacted] as a learner GCU charged Mr [redacted] tuition on February 15, for his above mentioned PSYcourse which began on February 2, per his instruction On February 27, 2017, Mr [redacted] contacted MsD [redacted] to advise that his mother also made a payment toward his course Upon notice, MsD [redacted] immediately submitted the appropriate documentation to refund the extra tuition payment, and that refund was completed by GCU’s Accounting team on February 28, Mr [redacted] began his PSYcourse on February 2, and posted regularly in this class up through March 3, when he submitted a request to withdraw from the course as well as completely withdraw from the University Both requests have been honored Mr [redacted] received a grade of W in his PSYcourse that began on February 2, 2017, and his request to completely withdraw from GCU has been processed Since Mr [redacted] posted in class well beyond GCU’s published refund policy, GCU will not honor his request to completely refund the tuition for his PSYcourse in which he actively posted attendanceHe remains responsible for the full cost of tuition for that course All future courses have been removed from his schedule.Finally, GCU properly reports required data to the Integrated Postsecondary Education Data System (IPEDS) as outlined by federal requirements and is in compliance with those termsFurther, GCU (nor any higher education entity) cannot disburse federal student aid to learners who are in active default This statement made by Mr [redacted] is inaccurateGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral StudiesGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Britt C [redacted] Associate Vice President College of Education and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Mr [redacted] graduated from Grand Canyon University in December of There has been no contact between GCU and Ms [redacted] since that time The Teacher Loan Forgiveness Program Ms [redacted] is looking to use is through the Federal Government and Direct loans system The program requires a student to teach in a Title I school for years before they submit their loan forgiveness application to Direct LoansFurther, The Teacher Loan Forgiveness Program is intended to encourage individuals to enter and continue in the teaching professionUnder this program, if you teach full-time for five complete and consecutive academic years in certain elementary and secondary schools and educational service agencies that serve low-income families, and meet other qualifications, you may be eligible for forgiveness of up to a combined total of $17,on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford LoansIf you have PLUS loans only, you are not eligible for this type of forgiveness[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/te...⇄ Development Counselor Kevin R [redacted] covered the following requirements with Ms [redacted] during her enrollment to verify that she would be eligible for the program as long as she completed her years teaching in a Title I school at the Elementary or Secondary level in Special EducationYou must not have had an outstanding balance on Direct Loans or Federal Family Education Loan (FFEL) Program loans as of Oct1, 1998, or on the date that you obtained a Direct Loan or FFEL Program loan after Oct1, If you are in default on a subsidized or unsubsidized loan, you are not eligible for forgiveness of that loan unless you have made satisfactory repayment arrangements with the holder of the defaulted loanThe loan(s) for which you are seeking forgiveness must have been made before the end of your five academic years of qualifying teaching serviceAny time you spent teaching to receive benefits through AmeriCorps cannot be counted toward your required five years of teaching for Teacher Loan ForgivenessYou must have been employed as a full-time teacher for five complete and consecutive academic years, and at least one of those years must have been after the 1997–academic yearYou must have been employed in an elementary or secondary school that is in a school district that qualifies for funds under Title I of the Elementary and Secondary Education Act of 1965, as amended; has been selected by the U.SDepartment of Education based on a determination that more than percent of the school’s total enrollment is made up of children who qualify for services provided under Title I; and is listed in the Annual Directory of Designated Low-Income Schools for Teacher Cancellation BenefitsIf this directory is not available before May of any year, the previous year’s directory may be used.[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/teacher]...⇄ and when Ms [redacted] completes the above requirements in Special Education she would be eligible to submit for the following loan forgiveness:Service Beginning on or After Oct30, 2004If your five complete and consecutive years of qualifying teacher service began on or after Oct30, 2004, please note the following:You may receive up to $5,in loan forgiveness if you were a highly qualified full-time elementary or secondary school teacher.You may receive up to $17,in loan forgiveness if, as certified by the chief administrative officer of the school where you were employed, you were a highly qualified full-time mathematics or science teacher in an eligible secondary school; or a highly qualified special education teacher whose primary responsibility was to provide special education to children with disabilities, and you taught children with disabilities that corresponded to your area of special education training and have demonstrated knowledge and teaching skills in the content areas of the curriculum that you taught.[https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/teache...⇄ Ms [redacted] only graduated approximately months ago, she would not yet be eligible for loan forgiveness until she completes her years teaching experience in a Title I school Once Ms [redacted] completes the requirements she would submit the loan forgiveness application through Direct Loans Additionally, any loans that Ms [redacted] has received above the amount that she would be submitting for loan forgiveness would need to be paid in that year period If the total amount of her student loans are the same or less than the amount she would be submitting for loan forgiven then Ms [redacted] can contact Direct Loans Direct Loans would assist with setting up Ms [redacted] to only pay interest payments until the years has been reached and she submits the application for loan forgiveness.On July 10, I attempted to call Ms [redacted] to explain all the above information to her however, I was unable to reach her so I left a voicemail She is welcome to return my call at ###-###-####[redacted] and I can explain the above information to her and answer any questions she may have.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Britt C [redacted] Southwest Division RDOAssociate Vice President College of EducationGrand Canyon University
I have recordings of my conversations with every individual states in their responseAt no time did any of them advise me that I would owe more than $in feesSince GCU is refusing to cooperate, I guess we will take the matter up in court at a later dateI also will be advising as many people as I can to not attend this university.Sincerely, [redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal complaint and we value the opportunity to respond As stated in our previous response, the majority of Ms [redacted] claims are notable bare of any factual or legal support for her allegations Further most of her claims are vague, and misleading To date, Ms [redacted] has not provided any supporting documents regarding any of her claims However, if she would like to provide the documents mentioned in her rebuttal complaint, GCU would be more than happy to review them and respond at that timeGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Brett M [redacted] College of Science, Engineering and TechnologyGrand Canyon University