Ugly Sofa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
While I can appreciate that it is a busy time of year for a retail company, I shop with local, small, and family-owned businesses on a regular basis, and I have never had a problem like this oneOne of the things that attracts customers to small businesses is the personalized, excellent customer serviceThe total lack of communication from Ugly Sofa was unacceptable, and it speaks volumes to me that I received a response from the company was after I initiated complaints with the Revdex.com and my bankAnd even then, the apology did not include any guarantee that my item could be found at all, an offer of expedited or free shipping, a store credit, or anything like thatTotally unprofessional from start to finishAs an aside, the item I offered that apparently is not available is still listed as available on the website
Sincerely,
*** ***

A replacement cover is being sent out with USPS tracking ***, which will go live tomorrow evening and they should receive it within 2-daysSorry to this customer for the delay and trouble with the original coverWe didn't make them send the other cover back, so that can be
used as a backup

This was a mistake in our actual inventory compared to our online inventory. As soon as we found out this customer wanted a refund instead of waiting for a replacement for the item they ordered, we initiated a refund to their credit card. Our communication should have been better. This is a very...

busy time of year for us and we didn't communicate with them like we should have. Our apologies to this customer.Mitchuglysofa.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have sent a replacement slipcover to this customer. This was a rare material and it took some time to locate a replacement for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Better communication for future customers will get you much further, even if it is to let them know you haven't forgotten about them.
Sincerely,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and would like to clarify that the first email regarding our shipment was made on May 14th and the second on May 19th, which the second, was responded to promptly.  The cover was ordered as a gift for me by my husband and as we hadn't heard back, he filed a complaint to the Revdex.com which unfortunately, fell within minutes of the response given to me by the company on May 19th.  The company was kind enough to explain that my order had been flagged because in their system, they ask if we would like our shipment sent to the address listed on our billing or a secondary.  We selected our secondary address and the order was flagged as possibly fraudulent for selecting said secondary shipping address.  The company made sure to issue a full credit within minutes of our correspondence on May 19th and we were told that we would be helped with a re-order once our account had been credited.  The company has made sure to answer my correspondence since in quick time and will be helping me to complete an order shortly.  The company's resolution in issuing a credit is satisfactory to me.
 
Sincerely,
[redacted]

These chairs have been shipped and delivered. We apologize for the delay and thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this...

is the same response I received over a month ago and nothing has been done. No messages, no calls, no updated tracking info, nothing. I was forced to dispute the charge and there has been no contact with the business for weeks. They never even attempted to call me when I first alerted them to the problem. There is no phone number to call them. Their delayed response to the Revdex.com is just more of the same. 
Sincerely,
[redacted]

This person ordered a slipcover for a Basic sofa slipcover. Their sofa is a Basic Grand sofa. They returned it as they specified. We applied a credit to their account that they can use at any time to purchase the correct size (per our return policy). Several Basic Grand slipcovers have come to our...

site in the meantime and been sold to others. We can't just order specific styles of slipcovers from our supplier. We just post what is sent to us. To our customer....please contact us at [email protected] to learn how to use your store credit if you don't know how.

This customer has been sent a replacement with the correct embroidery. Our apologize for the error and delay.

We have completed the replacement cover and it is on its way. The customer should receive the replacement mid next week.

This order was showing up as a possible fraudulent order in our system due to the billing address being different from the shipping address. We elected to wait to make sure the order was legit. We were contacted on May 19th about this order. We responded to it within minutes and received this Revdex.com...

complaint about a half hour later. The person, who placed the order said her husband must have sent in the complaint and that she wasn't aware of it. We had already initiated a refund to the buyer's card.

Here is the UPS tracking number for the replacement Bean Bags we shipped out: [redacted] This was the second portion to a two part order. For them to dispute the entire amount of the transaction shows you their own credibility is in question. We are trying to make this right for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have taken care of this customer. The item has been shipped and received by them.

We refunded customer shortly after a PayPal dispute was filed. We apologize for the delay on your chair. There are many reasons it could have been delayed and we apologize for the lack of communication. The last few months of the year are a crazy time of year for us.

Our chairs take 2-4 weeks to process, then time after that to allow for shipping...especially from October - December 25th. This information can be found and easily seen from every page on our website, under the 'Shipping and Returns' tab.This product was ordered on November 14th. We shipped it...

December 12th. They received the product before Christmas and the embroidery wasn't the color they expected (they wanted hot pink and they received pink). Our mistake, we corrected it. The replacement slipcover was shipped to them before we received this complaint. They promised to ship the other slipcover back to us once they received the replacement and we still don't have it back. As far as the emails go, we have record of responding to their emails as follows:12/11 email...responded to 12/11, no response back.1/2 email...responded to on 1/2. They  replied back with a 'Thank You'1/20 email (late at night),...answered next morning 1/21 and sent a follow up email 1/21 with shipping info. As far as the order they placed last year...order received 12/1/2014, order shipped 12/14/2014. Their claims of us taking "MONTHS" is at the least this customer 'mis-remembering' and at the most a libelous claim.

Yes, we dropped the ball for this customer and are trying to make up for it with this customer in other ways. We apologize.