Unbeatable Sale.com, Inc.

The customer was refunded on Jan 16thThe order was placed on ***, we advised *** that a refund was processed and it is *** responsibility to refund the customers original form of payment as we do not see this information
Matter resolved, thank you

Complaint: ***
I am rejecting this response because:
Again, I have spoken directly with the manufacturer which is located in my metro areaThey have advised me that the air hockey table has a one-year warranty and the merchant should not be trying to solicit payment for any replacement parts and/or repairs under any circumstancesThey have stated that the merchant simply needs to contact them to initiate a warranty claimThe merchant continues to ignore and defy this, which is unacceptable and will not be toleratedMy initial claim and desired resolution remain unchanged and will do so until this is resolved to my satisfaction
Regards, ***

Hello,
*** confirmed delivery of this item and we were not paid anythingWe refunded the customer as a courtesy, we do not need to refund them at all as the item was delivered
"line-height: 1em;"> according to ***As well, when an item is lost or damaged we issue FREE replacements, if the customerchooses a refund, shipping is NOT refundableThis is located in our policyThank you

I don't know if the customer has their order confused with something else since this representation of their order with us does not make much senseWe do not have a Judy or a Joanne and the shipping on their order is 13.09, which HAS been refunded.In regards to this order, our shipping
policy is 3-business days and we received no explanation of the delay from our shipping warehouse as to why this order was not fulfilled within that time frameWe apologized to the customer for not have concrete information as to why this happened in both the call 7/and 7/On 22-Jul-2015, the customer spoke to Darlene for statusThe order shipped via *** tracking *** on 27-Jul-On 30-Jul-2015, the customer called back and spoke to Jenna, during that call the customer became irate and cursed at our rep, they demanded a manager and the call was sent to Toniann's voicemail, since she was not availableShe did not leave a VMThe customer called back thirty minutes later and spoke to Martin in sales, who transferred the customer back to customer service since the order shipped sales could not assist the customerThe customer then spoke to John, who gave the call to Toniann, one of our customer service managers who spoke to the customer and provided their shipping refund for the unexpected delay.The item is schedule for delivery, 8/4/2015.Thank you for the opportunity to represent the facts of this issue

If the customer has filed a credit card dispute with *** we can not assist through the Revdex.comHowever, the customers option with us is that we can send them the mirror; however, the dresser was delivered via freight and was signed for free and clear of damageTherefore we will not be
able to replace or refund the item as a claim cannot be filedCustomer has been informed of this information previous to this claim.Thank you

We have cancelled the order and issued a full refund through ***This matter is resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrom: r*** [mailto:r***@***] Sent: Friday, January 23, 7:PMTo: ***Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #***
I received my refund! You can cancel my request to reopen this case. Thank you!
Regards,
*** ***
From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #
I received my refund! You can cancel my request to reopen this case. Thank you!
On Friday, January 23, 12:PM, r*** wrote:
This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint?
On Sunday, November 9, 6:AM, "[email protected]" wrote:
You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message.
From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #
I received my refund! You can cancel my request to reopen this case. Thank you!
On Friday, January 23, 12:PM, r*** wrote:
This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint?
On Sunday, November 9, 6:AM, "[email protected]" wrote:
You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message.
From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #
I received my refund! You can cancel my request to reopen this case. Thank you!
On Friday, January 23, 12:PM, r*** wrote:
This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint?
On Sunday, November 9, 6:AM, "[email protected]" wrote:
You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message

Hello,
This order was shipped and delivered, UPS tracking ***Tracking was emailed
to ***Thanks

Hello,The customer received what was orderedThe order came to us for (5) C-Line Products Inc CLIC Line Expanding File Pocket Tab, nowhere on the listing or description does this ad mention that this is a pack or multiple quantityThe customer claims this is false
advertising but clearly they received what was orderedWe will be unable to send the customer any more items, as there was no error on the seller part on this order.At this time, as a courtesy, I will grant the customer a refund of their item cost and they may keep the folders which they ordered.We consider this issue resolved to the best of our ability.Thank you

Complaint: ***
I am rejecting this response because: Poor business practice when the issue was on your end not mineYou sent me defective itemsI didn't trust you to send me a good one"We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted."
Regards,
*** ***

I have had a nightmare of an experience dealing with Unbeatable Sale.comI placed my order and was told the item would ship in 3-business days Two full weeks later I still did not have the itemWhen I investigated with the shipping company *** informed me that the item had made it to Chicago but would not be delivered to me because they had not received payment for shipping from UnbeatableThrough the whole process I spoke with *** who was always kind but never helpfulHer supervisor *** was completely unhelpful and she lied to me about refunding me 10%

We are Unbeatablesale.com, if the customer had questions about returning or refusing they should have been directed to us. Any information provided from anyone else, ie the carrier, is not in line with our company or our policyThe customer has now been refunded per our policy for refusalsAs well, this item is currently listed on *** for
Item(s) Subtotal
$
Shipping
$
Oversized Shipping Charge
$
Order Total
$

Complaint: ***
I am rejecting this response because:
When I made the original complaint on 6/17, it was because I thought the item was solar and it was notHowever, I decided to keep the item anywayThen, on July 27, one of the jars stopped lightingThat is when I made my subsequent complaint and was told I was outside the day return policy and nothing could be doneWhen I asked to speak to a supervisor, I was then told they would exchange the item for a % restocking fee plus shipping, ONLY IF the item was in its original box with all packing materialsWho saves all that stuff days after having an item? And besides that, once I pay a % restocking fee plus shipping, I may as well buy a new jar! In the interest of good customer service, they should replace the defective item at their expense even if it was days past the warranty
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
As previously stated this business falsely advertised a product stating unbeatable deal best pricing This business did not disclose that this would be shipped from *** *** or any other outside supplier Under the consumer advertising act
Endorsements are an important tool for advertisers and they can be persuasive to consumers. But the law says they also have to be truthful and not misleading. The Endorsement Guides also state that if there is a connection between the endorser and the marketer of a product that would affect how people evaluate the endorsement, it should bedisclosed The Guides are not regulations, and so there are no civil penalties associated with themBut if advertisers don’t follow the guides, the FTC may decide to investigate whether the practices are unfair or deceptive under the FTC ActThis company did not disclose that this product would be shipped from *** *** company or outside supplier therefore they mislead my purchase as if they would have stated this I would not have purchased this product therefore no need for return Being that this company falsely represented this product they should subject to paying for return shipment as well as paying for full refund or penalty given by the Federal Trade CommissionWe stand by our decision and would like a prepaid label as well as full refund*** ***

We advised the customer we would ship the correct item, it did ship and it has been deliveredThis matter was resolved previouslyThank you

The customer received the item we sell, Amazon listed it incorrectlyAs a courtesy, we offered a partial discountThey emailed, "Hi, We would be willing to keep it for the right price Here *** is a OEM drum unit for my printer
that sells for with free shipping We paid 43.04+shipping for a total of $But because this in not an OEM unit, I think $is a fair price Please refund, $30.82."We emailed, "We received your message and we can honor your request to keep the item for $not including shippingI have submitted your creditPlease allow 2-business days for the credit to be reflected back on your initial form of payment."
Customer was refunded on 12/9/If they don't want a partial discount, they can return the item at their expense per our return policy.We do not issue labels, all returns must be back within days from the date of delivery
RETURNS DEPT*** *** *** *** *
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I haven't received my full refund Please see the receipt that is attached to this email They only refunded me $ Per the receipt As you can see the full amount is $ Unbeatablesales.com told me they will not refund the shipping charges They sold me a defective item which I had to send back and waited weeks for a partial refund As all merchants do, They refund the shipping, tax, and price of the item This was a defective item that was sold to me and I want the refund of the shipping cost on the receipt Forget the money I spent shipping it back to the warehouse
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to mejust wanted to let you know that my complaint was resolved and thank for the helpsorry for any Inconvenient but you helpto get it resolvedquicklycomplaint

This matter has already been resolved, The customer is not due a refundThank you

This issue was already resolved and the customer was refunded on 8/23, see attached receipt
Thank you