Unicare Health Care Insurance

We have had an outside vendor who is a certified mechanic perform our oil changes and division #safety inspections on all of our vehiclesThis vendor has been performing this service for us for yearsThis has never happened before.Advising a customer that they only have miles before an oil change is due, is not something we would state to any customer in that we change the oil on all vehicles once they arrive as part of our service and inspection inventory proceduresWe disclose all known prior conditions required by law.The customer had called us and had stated that they had driven miles when this happened and driving over the Grapevine all within a less than day period.We have performed all service and inspections required by law prior to the sale of this vehicleWe advised the customer to call *** corporate to see if they would cover this problem through the 3year/36,mile manufacturer warrantyWe have been in business for nearly years and have sold thousands of vehicles and have never had this type of complaintWe would be surprised if [redacted] Corporate refused to honor the warranty if they were notifiedUnfortunately, we as an independent dealership, can not make that call

Autoshopper America takes Customer Service very seriouslyWe were in the process of replacing the Oil Pressure Sensor that was responsible for the Check Engine LightHowever It is well known in the automotive industry that the sensors for this repair are riddled with malfunctioning replacements including OEM"sThe vehicle needed to be kept for a few days during each replacement to make sure that a good sensor was installed.We are sorry that the customer was without her [redacted] Charger, but, she was given a [redacted] Sentra as a loner during this entire timeIn an effort to guarantee a repair, we needed to keep, run and drive the charger to make sure a good sensor was installed.Ms [redacted] was notified on every occasion, but insisted that we speak to her boyfriendThe Boyfriend would become agitated during our conversations and an explanation of the process would not be acceptedMs [redacted] is welcome to communicate with us to continue the sensor installation processAs long as we communicate with her alone

Autoshopper America takes Customer Service very seriously. We were in the process of replacing the Oil Pressure Sensor that was responsible for the Check Engine Light. However It is well known in the automotive industry that the sensors for this repair are riddled with malfunctioning replacements...

including OEM"s. The vehicle needed to be kept for a few days during each replacement to make sure that a good sensor was installed.We are sorry that the customer was without her 2007 [redacted] Charger, but, she was given a 2013 [redacted] Sentra as a loner during this entire time. In an effort to guarantee a repair, we needed to keep, run and drive the charger to make sure a good sensor was installed.Ms. [redacted] was notified on every occasion, but insisted that we speak to her boyfriend. The Boyfriend would become agitated during our conversations and an explanation of the process would not be accepted. Ms. [redacted] is welcome to communicate with us to continue the sensor installation process. As long as we communicate with her alone.

We have had an outside vendor who is a certified mechanic perform our oil changes and division #12 safety inspections on all of our vehicles. This vendor has been performing this service for us for 13 years. This has never happened before.Advising a customer that they only have 1000 miles before an...

oil change is due, is not something we would state to any customer in that we change the oil on all vehicles once they arrive as part of our service and inspection inventory procedures. We disclose all known prior conditions required by law.The customer had called us and had stated that they had driven 2000 miles when this happened and driving over the Grapevine all within a less than 30 day period.We have performed all service and inspections required by law prior to the sale of this vehicle. We advised the customer to call [redacted] corporate  to see if they would cover this problem through the 3year/36,000 mile manufacturer warranty. We have been in business for nearly 15 years and have sold thousands of vehicles and have never had this type of complaint. We would be surprised if [redacted] Corporate refused to honor the warranty if they were notified. Unfortunately, we as an independent dealership, can not make that call.