My experience with the owner of Unique Indoor Comfort today was horrible. I purchased and had the company install an [redacted] 600 on 11/19/2011. The product is still under the original warranty. I called today to discuss the cost for replacement. I was told the replacement is free and the labor is $117. In addition, there would be a $75.00 service fee. When I questioned the additional $75.00 fee the owner told me, "You are wasting my time and getting on my nerves. You should of had us out every year (at a cost of $75.00 per visit, even though the manufacture of the product on the product website indicates yearly maintenance by the owner and a professional visit every five years.)" He then proceed to hang up on my and refused to answer my further telephone calls. I want others to know about the manner in which customers are treated and should avoid doing business with this company.
My experience with the owner of Unique Indoor Comfort today was horrible. I purchased and had the company install an [redacted] 600 on 11/19/2011. The product is still under the original warranty. I called today to discuss the cost for replacement. I was told the replacement is free and the labor is $117. In addition, there would be a $75.00 service fee. When I questioned the additional $75.00 fee the owner told me, "You are wasting my time and getting on my nerves. You should of had us out every year (at a cost of $75.00 per visit, even though the manufacture of the product on the product website indicates yearly maintenance by the owner and a professional visit every five years.)" He then proceed to hang up on my and refused to answer my further telephone calls. I want others to know about the manner in which customers are treated and should avoid doing business with this company.