[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Sun, Jun 12, at 2:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I havent had the internet this mater is not resolve I said the only way it would be was for me to get my money back and I havent are u for the compay or the consumerRegards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is party acceptableI will accept the refund with the return of the portfolio however my suggestion for themto change their business tactics of full disclosure of costs were not accepted but an rebuttal of an insult as if it did not take placeIt did take placeThat is up to themI of course with what took place have no plansof ever contacting them again as they wish also Regards, [redacted]
May 18, [redacted] Revdex.com of Washington, D.C.Re: [redacted] Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her communication to your office, [redacted] requested a refund of her $payment to our company on the basis of her belief that “no one has ever contacted" her and that she “did not get" what she was told she would receiveIn reply we wish to state that our records clearly confirm that we have properly provided [redacted] with all the services promised in her New Product Portfolio Agreement with our company.At this time we would like to present a summary of our services for [redacted] On December 19, 2015, we received from [redacted] information about her inventionAfter reviewing [redacted] 's submitted material and contacting her by phone, we mailed to [redacted] a New Product Portfolio Agreement on January 8, This agreement provided for the preparation of a portfolio discussing the salient features of her invention, professional art depicting her invention, and a patent search with a legal opinion of patentabilityOn March 7, 2016, we received [redacted] 's signed agreement and the requisite $payment via credit cardPlease note that [redacted] 's New Product Portfolio Agreement clearly states that the only provision for a refund upon demand is within “seven (7) days from the date of signing" by "certified letter" (see Item of Attachment A-2) [redacted] never sent us any such refund requestWe therefore do not understand [redacted] 's statement that we did not respond to her refund request as she never sent us such a refund request.After receiving [redacted] 's agreement and payment we proceeded to begin work on the various services related to the preparation of a portfolio regarding her inventionThis involved making the necessary arrangements with our research team, including the appropriate writer, patent attorney, graphic artist, etcPlease note that after we received [redacted] 's agreement we repeatedly attempted to contact her by phone in order to update her but we were never able to talk to her by phoneThe one time [redacted] 's new product manager made telephone contact with her she immediately hung up!In spite of our inability to reach [redacted] with updates, our work on her project was progressing as expected and we were confident that we would complete her portfolio within the to weeks timeframe stated in [redacted] 's agreement (see Item of Attachment A-2).However, on March 31, we became aware of a chargeback to our account and upon contacting our Merchant Provider, were sent the documentation submitted by [redacted] that initiated the chargebackOur agreement with our Merchant Provider gives us a limited period of time to respond to a chargeback and submit our documentation to request a reversal of the chargebackIn summary, [redacted] 's chargeback request to her credit card company claimed that our services were not delivered in a timely mannerIn our response to [redacted] 's credit card company dated April 1, (see Attachment A-1), we pointed out that her agreement clearly states that our services will be delivered within 4-weeks of our receipt of her paymentAs only three weeks had transpired since we received [redacted] 's agreement and payment we still had three weeks to complete the work on her portfolioAs you can readily imagine, this put us in a position between “a rock and a hard place"We wanted to complete work on the portfolio within the 4-weeks stated in the agreement but we faced the chargeback of [redacted] 's payment.We responded to the credit card chargeback by providing the Merchant Provider with a clear and documented response to the client's statements (see Attachment A-3)Frankly, since [redacted] 's credit card dispute clearly stated 1) that she understood she was purchasing services and 2) that the service was NOT cancelled for non-receipt, we concluded that she had just submitted this as a hold request to delay paying that portion of her credit card bill until the portfolio was receivedThe credit card company was satisfied with our response and reversed the chargeback on April 14, We then proceeded to finish work on [redacted] 's portfolio and mailed it to her on April 22, Obviously, we could have finished work on the portfolio sooner if this work had not been delayed by two weeks due to the credit card chargebackIt should be noted that once the chargeback had been reversed we completed work on [redacted] 's portfolio in one weekAs [redacted] 's chargeback was reversed by her credit card company she now seems to be attempting to use the Revdex.com to get a refund since she did not follow the terms of the agreement regarding cancellationWe wish to emphasize that we have signature confirmation that [redacted] received the portfolio we prepared and mailed to her (see Attachments B-& B-2)We additionally note that she never communicated to us that the portfolio was improperly preparedWe thus can confidently state that we are in no way in breach of our agreement with [redacted] We therefore strongly disagree with [redacted] 's statement that “I did not get what I paid for"Her assertion has no factual basis to support it.Additionally, [redacted] claims that she contacted our company on three (3) occasions: March 10, March and May However, our phone records show that in the past months she has only attempted to reach us by phone on May 9"On that day, she called us “after hours" when our switchboard was closed and lefttwo (2) voicemail messages at 8:41pm and 8:43pm (see Attachments C-& C-2), claiming that she did not receive her services and that she had already filed a complaint with the Revdex.com and demanding a full refundOn NO date indicated in her complaint did [redacted] actually speak with a company representative as claimed, nor did she even attempt to contact our company prior to May 9"AFTER she filed a complaint with the Revdex.com.Finally we wish to comment on [redacted] 's statement to your office that she now wants to work with some unidentified company providing some unidentified servicesWhile [redacted] is certainly free to work with any company she chooses to work with, our company is not obligated in any way to provide her with the funds to work with another companyAs noted above, we have provided [redacted] with all the services pursuant to the New Product Portfolio Agreement executed by [redacted] .In summary, we wish to reiterate that our records clearly confirm that we have provided [redacted] all the services promised in her New Product Portfolio Agreement, the only agreement she purchased from our companyWe therefore can find no basis to grant her any form of a refund [redacted] has never communicated to us that the portfolio she received was not properly prepared [redacted] 's credit card company apparently agreed with our April 1, correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her paymentWe believe that [redacted] has misled both the credit card company and your office in order to attempt to get a refund she is not entitled toIf [redacted] still has concerns about our services I would be glad to personally discuss these concerns with her.Please feel free to contact me should you need additional information.Very truly yours,Patrick President United Patent Research, Ltd
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I will accept the offer under one condition just because I send the portfolio gives them no right to my idea Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her new communication to your office, [redacted] reiterated her request for a refund of her $payment to our company [redacted] again claimed that she never received the services promised in the New Product Portfolio Agreement she purchased from our company.Although we believe that we thoroughly addressed [redacted] 's concerns in our previous letter to your office, we wish to reply to her statements in her current communication to your office [redacted] seems to center her complaint on her allegation that she never received the New Product Portfolio promised in her contract with our companyIn reply we must emphasize that we have a United States Postal Service confirmation of delivery with her signature (see attachment B-included with our previous letter to your office)Please note that this is not just a computer statement of delivery but is a signed receipt with [redacted] 's signature clearly on the receiptPlease also note that [redacted] 's signature on the postal receipt matches the signature on the contract signed by [redacted] (see attachment A-1).Regarding [redacted] 's claim that she was “never contacted for the professional art” regarding her invention, we wish to state that this art was provided in the last section of the New Product Portfolio we mailed to her and she signed forI certainly called her on several occasions prior to the preparation of the professional art which is part of the New Product PortfolioI had discussed with [redacted] the salient features of the New Product Portfolio which includes the preparation of professional art regarding her inventionI then mailed [redacted] the New Product Portfolio Agreement which she executed and returned to our company with paymentWhy would [redacted] send us payment of $if we never contacted her? As a matter of information we wish to note that the professional art regarding [redacted] 's invention was primarily based on the invention information [redacted] sent to us as [redacted] is the inventor.? Finally, we wish respond to [redacted] 's statement that she never saw a “document stating the refund policy"In Item of the New Product Portfolio Agreement [redacted] purchased from our company it clearly states that the “Inventor has seven (7) days from the date of signing to rescind or cancel this Agreement by certified letter" (see attachment A-2)As [redacted] signed this contract she certainly was provided with information about our refund policyPlease note that it was not feasible, or proper, for our company to provide [redacted] with a refund via her credit card payment chargeback, and “call it a day", as we had completed significant work, with the accompanying expenses, on her portfolio when the chargeback was erroneously processedAs mentioned in our first response letter to your office, [redacted] 's credit card company apparently agreed with our April 1, 2016, correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her payment.In summary we wish to reiterate that our records clearly confirm that we have provided [redacted] with all the services promised in her New Product Portfolio Agreement, the only contract she purchased from our companyWe therefore can find no basis to grant her any form of a refundAs noted above, [redacted] signed a United States Postal Service delivery receipt and her signature on this receipt matches the signature on the contract she sent to our company [redacted] is clearly making statements to your office when she claims that she never received the New Product Portfolio we mailed to her and she signed for.Please feel free to contact me should you need additional information.Very truly yours,ZPatrick R ? President United Patent Research
June 28, [redacted] Revdex.com of Washington, D.C.Re: [redacted] ***Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the complaint of the above referenced individualAs you are aware, I contacted your office after receiving this complaint and requested your advice regarding [redacted] ***'s complaintI wish to thank you for taking the time to provide me with helpful information regarding Revdex.com proceduresAs I discussed in my telephone conversation with you, the complaint of [redacted] was extremely confusing for the following reasonsThe exact nature of the complaint was difficult to understandThe wording of the complaint was incoherent and lacked factual and logical SubstanceThe person who filed the complaint, [redacted] ***, is not a client of our companyWe have no record that [redacted] ever contracted with our company for any serviceAdditionally, we have no record that [redacted] ever paid any money to our companyI suspect that [redacted] may be the husband of one of our clients, [redacted] ***I wish to emphasize that We contracted with Our client, [redacted] ***, over one year ago on March 5, I understand that according to Revdex.com procedures, this Revdex.com complaint should not need our response because the services were performed over one year ago, and secondly, because the complaint did not even come from a client of our company.I would like to consider this case closedHowever, for the record, I did make an attempt to talk to [redacted] and she had no interest in speaking to meI believe that we went beyond the scope of our agreement with [redacted] and performed quality work to the highest professional levelIf there was a problem with our service, you would think that we would have received some sort of communication while we were working on the projectInstead, we received a complaint from a person, who we assume is the client's husband, after the contract has actually expiredI have attached the back page of the agreement pursuant to your request to show when the agreement was first initiatedPlease feel free to contact me should you need additional information.OurS, ?”? ???Patrick R [redacted] President? INVENTOR APPROVAL | METHOD OF PAYMENTThe following is the official inventor approval and payment method of the plan(s) selected by the Inventor on page of this agreementPlease be sure to place a check mark of the selected plan(s) on the previous pagePlease follow the directions below by selecting payment method and please SIGN AND DATE the agreement where indicatedPlease be advised that all fields must be completed to ensure a proper and timely patent application processThank you for your Cooperation.METHOD OF PAYMENTPlease remit payment by check or money order in U.Sfunds to the order of United Patent Research, LTDor UPR.[vM CHECK [ MONEY ORDER AMOUNT US $COOINVENTOR APPROVAL AND ACCEPTANCE Inventor Signature [redacted] Date ?"/VlaVC8?o/ ßCo-Inventor Signature: DateACCEPTED: United Potent Research, LTD.By: C-42-6?- Date: "-2//6FOR OFFICE USE ONLY PLEASE DO NOT WRITE BELOWDate Received: I I Amount Received: SBalance Due: S Balance Paid: S
March 31, 2016Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her communication to your office, [redacted] requested a refund of her $payment to our company on the basis of her belief that she was "not thoroughly told what to expect" regarding the cost of our services, and that she needed money for "daily living expenses"In reply we wish to state that our records clearly indicate that We have properly provided to the inventors referenced in the complaint to your office, [redacted] and [redacted] , all the services promised in their New Product Portfolio Agreement.At this time we would like to present a summary of our services to **and [redacted] On August 17, 2015, we received from [redacted] information about his/their inventionAfter reviewing his submitted material and contacting him by phone we mailed to him a New Product Portfolio Agreement on August 20, This contract provided for the preparation of a portfolio discussing the salient features of his invention, professional art depicting his invention, and a patent search with a legal opinion of patentabilityAt that time We also explained that there would be further costs for future patent and tradeshow services and we communicated the cost range of these further servicesOn August 26, 2015, we received **and [redacted] ' signed contract and the requisite $payment.On October 8, 2015, the portfolio we prepared for **and [redacted] was mailed to themAt that time they seemed very happy with our services and seemed eager to continue working with our companyOn October 12, 2015, we mailed them a Patent Protection Assistance Agreement which provided for tradeshow and patent servicesThis proposal clearly listed the purchase prices of our tradeshow and patent services**and [redacted] told us that they did not have the funds at that moment to purchase these tradeshow and patent services but that they were very interested in trying to put together the needed funds in the near futureWe also must emphasize that **and [redacted] seemed very happy with the portfolio we prepared for themIn fact, **and [redacted] have never claimed that We have breached Our Contract with them or provided inferior services.We were therefore very surprised when we received the complaint sent to the Revdex.com (Revdex.com) this March, and the complaint emailed to our office, over five months after we sent **and [redacted] their New Product Portfoliol in [redacted] ' emailed complaint to our office (please see attachment), she said that she and her husband wanted a refund on the basis that they "need the money for living expenses"I found it preposterous that after We properly prepared and provided the services listed in **and [redacted] ' agreement that they would demand a refund over five months after these services were properly delivered to themThere is no provision in **and [redacted] ' agreement which allows for any such unreasonable refund upon demandWe would only consider a refund to **and [redacted] if they could clearly show us where we have been in breach of our contract.After received [redacted] ' refund request to our office on March 24, 2016, immediately phoned her in order to address her concernsIn our conversation she did not claim that we breached our agreement in any way or provided deficient services [redacted] did state in our telephone conversation her belief that statements on the Revdex.com web site indicate that we provide refunds upon demandI explained to her that she had seriously misinterpreted the "refund" statements on the Revdex.com web siteOn very rare occasions we have determined after researching a client's invention that it is technically infeasible at this timeAs a good faith gesture to the client in that situation we have refunded to the client the payment for the New Product Portfolio AgreementThese refunds are very rare and definitely not made upon a simple request of the client**and [redacted] ' invention certainly does not fall into a "technically infeasible" categoryIn my conversation with [redacted] , emphasized that she had made no complaint to our company for over five months after receiving our servicesIn response, [redacted] hung up her phone while I was trying to explain our position.Apparently **and [redacted] then proceeded to send a complaint to the Revdex.comIn this complaint several statements were madeOne statement was her belief that she was somehow promised that for $she would "get our product idea manufactured." There is no provision in any of our contracts or statement in our promotional literature that makes any such promiseAnother inaccurate statement in [redacted] ' Revdex.com complaint is that she would need to "come up with a total of $9000"We do not know how [redacted] came to the conclusion that she would need "$9000" to purchase tradeshow/patent services from our companyThe Patent Protection Assistance Agreement that was mailed to **and [redacted] clearly presented tradeshow/patent service plans at various price points with some of them considerably less than "$9000"As a matter of information we wish to note that we offer tradeshow/patent service plans at various price points in order to accommodate a wide variety of inventor needs.Based on our previous contacts with **and [redacted] it is obvious that they were aware that additional funds would be needed to purchase tradeshow and patent servicesOur previous conversations with **and [redacted] showed that not only were they aware of these additional costs but that they were actually eager to try to acquire the needed fundsIf **and [redacted] were actually upset about the need for additional funds to purchase tradeshow and patent services, why did they wait over five months to express their dissatisfaction? This is simply preposterousUnfortunately, it seems that **and [redacted] are not interested in presenting a legitimate Complaint about our services but are looking for an easy way to improve their current financial status**and [redacted] were under no obligation to purchase our servicesWhen **and [redacted] sent us their $payment over five months ago they certainly did not indicate to us that it was causing them any severe financial problems.In summary we wish to reiterate that our records clearly confirm that we have provided **and [redacted] with all the services promised in their New Product Portfolio Agreement, the only contract they purchased from our companyWe therefore can find no basis to grant them any form of a refundWe were very surprised when we received the complaint from **and [redacted] over five months after all services were properly delivered to them.Please feel free to contact me should you need additional information.Very truly yours,Patrick RPresident
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Sun, Jun 12, at 2:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I havent had the internet this mater is not resolve I said the only way it would be was for me to get my money back and I havent are u for the compay or the consumerRegards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is party acceptableI will accept the refund with the return of the portfolio however my suggestion for themto change their business tactics of full disclosure of costs were not accepted but an rebuttal of an insult as if it did not take placeIt did take placeThat is up to themI of course with what took place have no plansof ever contacting them again as they wish also Regards, [redacted]
May 18, [redacted] Revdex.com of Washington, D.C.Re: [redacted] Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her communication to your office, [redacted] requested a refund of her $payment to our company on the basis of her belief that “no one has ever contacted" her and that she “did not get" what she was told she would receiveIn reply we wish to state that our records clearly confirm that we have properly provided [redacted] with all the services promised in her New Product Portfolio Agreement with our company.At this time we would like to present a summary of our services for [redacted] On December 19, 2015, we received from [redacted] information about her inventionAfter reviewing [redacted] 's submitted material and contacting her by phone, we mailed to [redacted] a New Product Portfolio Agreement on January 8, This agreement provided for the preparation of a portfolio discussing the salient features of her invention, professional art depicting her invention, and a patent search with a legal opinion of patentabilityOn March 7, 2016, we received [redacted] 's signed agreement and the requisite $payment via credit cardPlease note that [redacted] 's New Product Portfolio Agreement clearly states that the only provision for a refund upon demand is within “seven (7) days from the date of signing" by "certified letter" (see Item of Attachment A-2) [redacted] never sent us any such refund requestWe therefore do not understand [redacted] 's statement that we did not respond to her refund request as she never sent us such a refund request.After receiving [redacted] 's agreement and payment we proceeded to begin work on the various services related to the preparation of a portfolio regarding her inventionThis involved making the necessary arrangements with our research team, including the appropriate writer, patent attorney, graphic artist, etcPlease note that after we received [redacted] 's agreement we repeatedly attempted to contact her by phone in order to update her but we were never able to talk to her by phoneThe one time [redacted] 's new product manager made telephone contact with her she immediately hung up!In spite of our inability to reach [redacted] with updates, our work on her project was progressing as expected and we were confident that we would complete her portfolio within the to weeks timeframe stated in [redacted] 's agreement (see Item of Attachment A-2).However, on March 31, we became aware of a chargeback to our account and upon contacting our Merchant Provider, were sent the documentation submitted by [redacted] that initiated the chargebackOur agreement with our Merchant Provider gives us a limited period of time to respond to a chargeback and submit our documentation to request a reversal of the chargebackIn summary, [redacted] 's chargeback request to her credit card company claimed that our services were not delivered in a timely mannerIn our response to [redacted] 's credit card company dated April 1, (see Attachment A-1), we pointed out that her agreement clearly states that our services will be delivered within 4-weeks of our receipt of her paymentAs only three weeks had transpired since we received [redacted] 's agreement and payment we still had three weeks to complete the work on her portfolioAs you can readily imagine, this put us in a position between “a rock and a hard place"We wanted to complete work on the portfolio within the 4-weeks stated in the agreement but we faced the chargeback of [redacted] 's payment.We responded to the credit card chargeback by providing the Merchant Provider with a clear and documented response to the client's statements (see Attachment A-3)Frankly, since [redacted] 's credit card dispute clearly stated 1) that she understood she was purchasing services and 2) that the service was NOT cancelled for non-receipt, we concluded that she had just submitted this as a hold request to delay paying that portion of her credit card bill until the portfolio was receivedThe credit card company was satisfied with our response and reversed the chargeback on April 14, We then proceeded to finish work on [redacted] 's portfolio and mailed it to her on April 22, Obviously, we could have finished work on the portfolio sooner if this work had not been delayed by two weeks due to the credit card chargebackIt should be noted that once the chargeback had been reversed we completed work on [redacted] 's portfolio in one weekAs [redacted] 's chargeback was reversed by her credit card company she now seems to be attempting to use the Revdex.com to get a refund since she did not follow the terms of the agreement regarding cancellationWe wish to emphasize that we have signature confirmation that [redacted] received the portfolio we prepared and mailed to her (see Attachments B-& B-2)We additionally note that she never communicated to us that the portfolio was improperly preparedWe thus can confidently state that we are in no way in breach of our agreement with [redacted] We therefore strongly disagree with [redacted] 's statement that “I did not get what I paid for"Her assertion has no factual basis to support it.Additionally, [redacted] claims that she contacted our company on three (3) occasions: March 10, March and May However, our phone records show that in the past months she has only attempted to reach us by phone on May 9"On that day, she called us “after hours" when our switchboard was closed and lefttwo (2) voicemail messages at 8:41pm and 8:43pm (see Attachments C-& C-2), claiming that she did not receive her services and that she had already filed a complaint with the Revdex.com and demanding a full refundOn NO date indicated in her complaint did [redacted] actually speak with a company representative as claimed, nor did she even attempt to contact our company prior to May 9"AFTER she filed a complaint with the Revdex.com.Finally we wish to comment on [redacted] 's statement to your office that she now wants to work with some unidentified company providing some unidentified servicesWhile [redacted] is certainly free to work with any company she chooses to work with, our company is not obligated in any way to provide her with the funds to work with another companyAs noted above, we have provided [redacted] with all the services pursuant to the New Product Portfolio Agreement executed by [redacted] .In summary, we wish to reiterate that our records clearly confirm that we have provided [redacted] all the services promised in her New Product Portfolio Agreement, the only agreement she purchased from our companyWe therefore can find no basis to grant her any form of a refund [redacted] has never communicated to us that the portfolio she received was not properly prepared [redacted] 's credit card company apparently agreed with our April 1, correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her paymentWe believe that [redacted] has misled both the credit card company and your office in order to attempt to get a refund she is not entitled toIf [redacted] still has concerns about our services I would be glad to personally discuss these concerns with her.Please feel free to contact me should you need additional information.Very truly yours,Patrick President United Patent Research, Ltd
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I will accept the offer under one condition just because I send the portfolio gives them no right to my idea Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her new communication to your office, [redacted] reiterated her request for a refund of her $payment to our company [redacted] again claimed that she never received the services promised in the New Product Portfolio Agreement she purchased from our company.Although we believe that we thoroughly addressed [redacted] 's concerns in our previous letter to your office, we wish to reply to her statements in her current communication to your office [redacted] seems to center her complaint on her allegation that she never received the New Product Portfolio promised in her contract with our companyIn reply we must emphasize that we have a United States Postal Service confirmation of delivery with her signature (see attachment B-included with our previous letter to your office)Please note that this is not just a computer statement of delivery but is a signed receipt with [redacted] 's signature clearly on the receiptPlease also note that [redacted] 's signature on the postal receipt matches the signature on the contract signed by [redacted] (see attachment A-1).Regarding [redacted] 's claim that she was “never contacted for the professional art” regarding her invention, we wish to state that this art was provided in the last section of the New Product Portfolio we mailed to her and she signed forI certainly called her on several occasions prior to the preparation of the professional art which is part of the New Product PortfolioI had discussed with [redacted] the salient features of the New Product Portfolio which includes the preparation of professional art regarding her inventionI then mailed [redacted] the New Product Portfolio Agreement which she executed and returned to our company with paymentWhy would [redacted] send us payment of $if we never contacted her? As a matter of information we wish to note that the professional art regarding [redacted] 's invention was primarily based on the invention information [redacted] sent to us as [redacted] is the inventor.? Finally, we wish respond to [redacted] 's statement that she never saw a “document stating the refund policy"In Item of the New Product Portfolio Agreement [redacted] purchased from our company it clearly states that the “Inventor has seven (7) days from the date of signing to rescind or cancel this Agreement by certified letter" (see attachment A-2)As [redacted] signed this contract she certainly was provided with information about our refund policyPlease note that it was not feasible, or proper, for our company to provide [redacted] with a refund via her credit card payment chargeback, and “call it a day", as we had completed significant work, with the accompanying expenses, on her portfolio when the chargeback was erroneously processedAs mentioned in our first response letter to your office, [redacted] 's credit card company apparently agreed with our April 1, 2016, correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her payment.In summary we wish to reiterate that our records clearly confirm that we have provided [redacted] with all the services promised in her New Product Portfolio Agreement, the only contract she purchased from our companyWe therefore can find no basis to grant her any form of a refundAs noted above, [redacted] signed a United States Postal Service delivery receipt and her signature on this receipt matches the signature on the contract she sent to our company [redacted] is clearly making statements to your office when she claims that she never received the New Product Portfolio we mailed to her and she signed for.Please feel free to contact me should you need additional information.Very truly yours,ZPatrick R ? President United Patent Research
June 28, [redacted] Revdex.com of Washington, D.C.Re: [redacted] ***Case ID: [redacted] Dear [redacted] ,I am writing to you in response to the complaint of the above referenced individualAs you are aware, I contacted your office after receiving this complaint and requested your advice regarding [redacted] ***'s complaintI wish to thank you for taking the time to provide me with helpful information regarding Revdex.com proceduresAs I discussed in my telephone conversation with you, the complaint of [redacted] was extremely confusing for the following reasonsThe exact nature of the complaint was difficult to understandThe wording of the complaint was incoherent and lacked factual and logical SubstanceThe person who filed the complaint, [redacted] ***, is not a client of our companyWe have no record that [redacted] ever contracted with our company for any serviceAdditionally, we have no record that [redacted] ever paid any money to our companyI suspect that [redacted] may be the husband of one of our clients, [redacted] ***I wish to emphasize that We contracted with Our client, [redacted] ***, over one year ago on March 5, I understand that according to Revdex.com procedures, this Revdex.com complaint should not need our response because the services were performed over one year ago, and secondly, because the complaint did not even come from a client of our company.I would like to consider this case closedHowever, for the record, I did make an attempt to talk to [redacted] and she had no interest in speaking to meI believe that we went beyond the scope of our agreement with [redacted] and performed quality work to the highest professional levelIf there was a problem with our service, you would think that we would have received some sort of communication while we were working on the projectInstead, we received a complaint from a person, who we assume is the client's husband, after the contract has actually expiredI have attached the back page of the agreement pursuant to your request to show when the agreement was first initiatedPlease feel free to contact me should you need additional information.OurS, ?”? ???Patrick R [redacted] President? INVENTOR APPROVAL | METHOD OF PAYMENTThe following is the official inventor approval and payment method of the plan(s) selected by the Inventor on page of this agreementPlease be sure to place a check mark of the selected plan(s) on the previous pagePlease follow the directions below by selecting payment method and please SIGN AND DATE the agreement where indicatedPlease be advised that all fields must be completed to ensure a proper and timely patent application processThank you for your Cooperation.METHOD OF PAYMENTPlease remit payment by check or money order in U.Sfunds to the order of United Patent Research, LTDor UPR.[vM CHECK [ MONEY ORDER AMOUNT US $COOINVENTOR APPROVAL AND ACCEPTANCE Inventor Signature [redacted] Date ?"/VlaVC8?o/ ßCo-Inventor Signature: DateACCEPTED: United Potent Research, LTD.By: C-42-6?- Date: "-2//6FOR OFFICE USE ONLY PLEASE DO NOT WRITE BELOWDate Received: I I Amount Received: SBalance Due: S Balance Paid: S
March 31, 2016Dear [redacted] ,I am writing to you in response to the recent communication to your office by the above referenced individualIn her communication to your office, [redacted] requested a refund of her $payment to our company on the basis of her belief that she was "not thoroughly told what to expect" regarding the cost of our services, and that she needed money for "daily living expenses"In reply we wish to state that our records clearly indicate that We have properly provided to the inventors referenced in the complaint to your office, [redacted] and [redacted] , all the services promised in their New Product Portfolio Agreement.At this time we would like to present a summary of our services to **and [redacted] On August 17, 2015, we received from [redacted] information about his/their inventionAfter reviewing his submitted material and contacting him by phone we mailed to him a New Product Portfolio Agreement on August 20, This contract provided for the preparation of a portfolio discussing the salient features of his invention, professional art depicting his invention, and a patent search with a legal opinion of patentabilityAt that time We also explained that there would be further costs for future patent and tradeshow services and we communicated the cost range of these further servicesOn August 26, 2015, we received **and [redacted] ' signed contract and the requisite $payment.On October 8, 2015, the portfolio we prepared for **and [redacted] was mailed to themAt that time they seemed very happy with our services and seemed eager to continue working with our companyOn October 12, 2015, we mailed them a Patent Protection Assistance Agreement which provided for tradeshow and patent servicesThis proposal clearly listed the purchase prices of our tradeshow and patent services**and [redacted] told us that they did not have the funds at that moment to purchase these tradeshow and patent services but that they were very interested in trying to put together the needed funds in the near futureWe also must emphasize that **and [redacted] seemed very happy with the portfolio we prepared for themIn fact, **and [redacted] have never claimed that We have breached Our Contract with them or provided inferior services.We were therefore very surprised when we received the complaint sent to the Revdex.com (Revdex.com) this March, and the complaint emailed to our office, over five months after we sent **and [redacted] their New Product Portfoliol in [redacted] ' emailed complaint to our office (please see attachment), she said that she and her husband wanted a refund on the basis that they "need the money for living expenses"I found it preposterous that after We properly prepared and provided the services listed in **and [redacted] ' agreement that they would demand a refund over five months after these services were properly delivered to themThere is no provision in **and [redacted] ' agreement which allows for any such unreasonable refund upon demandWe would only consider a refund to **and [redacted] if they could clearly show us where we have been in breach of our contract.After received [redacted] ' refund request to our office on March 24, 2016, immediately phoned her in order to address her concernsIn our conversation she did not claim that we breached our agreement in any way or provided deficient services [redacted] did state in our telephone conversation her belief that statements on the Revdex.com web site indicate that we provide refunds upon demandI explained to her that she had seriously misinterpreted the "refund" statements on the Revdex.com web siteOn very rare occasions we have determined after researching a client's invention that it is technically infeasible at this timeAs a good faith gesture to the client in that situation we have refunded to the client the payment for the New Product Portfolio AgreementThese refunds are very rare and definitely not made upon a simple request of the client**and [redacted] ' invention certainly does not fall into a "technically infeasible" categoryIn my conversation with [redacted] , emphasized that she had made no complaint to our company for over five months after receiving our servicesIn response, [redacted] hung up her phone while I was trying to explain our position.Apparently **and [redacted] then proceeded to send a complaint to the Revdex.comIn this complaint several statements were madeOne statement was her belief that she was somehow promised that for $she would "get our product idea manufactured." There is no provision in any of our contracts or statement in our promotional literature that makes any such promiseAnother inaccurate statement in [redacted] ' Revdex.com complaint is that she would need to "come up with a total of $9000"We do not know how [redacted] came to the conclusion that she would need "$9000" to purchase tradeshow/patent services from our companyThe Patent Protection Assistance Agreement that was mailed to **and [redacted] clearly presented tradeshow/patent service plans at various price points with some of them considerably less than "$9000"As a matter of information we wish to note that we offer tradeshow/patent service plans at various price points in order to accommodate a wide variety of inventor needs.Based on our previous contacts with **and [redacted] it is obvious that they were aware that additional funds would be needed to purchase tradeshow and patent servicesOur previous conversations with **and [redacted] showed that not only were they aware of these additional costs but that they were actually eager to try to acquire the needed fundsIf **and [redacted] were actually upset about the need for additional funds to purchase tradeshow and patent services, why did they wait over five months to express their dissatisfaction? This is simply preposterousUnfortunately, it seems that **and [redacted] are not interested in presenting a legitimate Complaint about our services but are looking for an easy way to improve their current financial status**and [redacted] were under no obligation to purchase our servicesWhen **and [redacted] sent us their $payment over five months ago they certainly did not indicate to us that it was causing them any severe financial problems.In summary we wish to reiterate that our records clearly confirm that we have provided **and [redacted] with all the services promised in their New Product Portfolio Agreement, the only contract they purchased from our companyWe therefore can find no basis to grant them any form of a refundWe were very surprised when we received the complaint from **and [redacted] over five months after all services were properly delivered to them.Please feel free to contact me should you need additional information.Very truly yours,Patrick RPresident