Unlimited Auto Sales

Dec. 20, 2015
From you last letter I understand your decision is to take partial responsibility and pay a portion of your customer's reasonable requests. This is at less than 50% on the dollar among the expenses I have carefully documented existed in the vehicle at the time of purchase (or that occurred the day after when codes that had been erased re-emerged).And so, because this has dragged on since September, I will accept your paying me the $206.75 that you have agreed.These are itemized as:• $56.75 which is one-half of the $113.50 paid out of pocket for the tire sensor that was found to be the cause for the tire pressure light pointed to you Before the sale.• The $150 you offered for the remove and replace of the air bag sensor. This covers the part that you state mechanic shop you do business with would have charged.I request that you send immediate payment to me at the address above

10/05/2015On July 21, 2015, [redacted] purchased a 01 [redacted] with 63965 miles. At the time of purchase, customer was notified that the vehicle will be sold AS IS but was offered a Cars Protection Plus Power Train extended warranty. Please see attach MVA form CS-019.On August 29, 2015,...

the customer's father called asking about the extended warranty and see what the warranty had covered. My staff then told the customer that if he still had a copy of the contract, which was given at the time of purchase, it states what fs covered and not covered. We also suggested giving the company a call to get more details if he had any questions.On August 31, 2015, the customer's father spoke to another staff explaining what was happening with the vehicle. Customer explained that the vehicle had overheated but couldn't give any more details on why the vehicle had overheated. When asked if there were any signs of the vehicle overheating, the customer's father couldn't explain and stated that his son was driving the vehicle and probably wasn't paying attention to vehicle.On September 1, 2015, the customer's mother called and spoke to Amel. She had stated that they took the vehicle to [redacted] and dealt with a technician name [redacted]. [redacted] diagnosed the vehicle, now with 65390 miles, and explained that the plastic coolant housing had cracked and there was also no oil/coolant in the engine. She explained that the extended warranty wouldn't cover the cost. We had offered the customer to go to one of our mechanic that would charge at a cheaper price but she refused to accept our offer.On September 21, 2015, the customer's mother had called again stating that the water jacket housing is what made the engine fail and that was not covered under warranty. Again, we offer the customer to take the vehicle to one of the mechanic that we do business with and will charge the customer at a reasonable price.If you have any further questions, please feel free to give us a call.Thank you,Unlimited Auto Sales

Dec. 20, 2015
From you last letter I understand your decision is to take partial responsibility and pay a portion of your customer's reasonable requests. This is at less than 50% on the dollar among the expenses I have carefully documented existed in the vehicle at the time of purchase (or that occurred the day after when codes that had been erased re-emerged).
And so, because this has dragged on since September, I will accept your paying me the $206.75 that you have agreed.
These are itemized as:
• $56.75 which is one-half of the $113.50 paid out of pocket for the tire sensor that was found to be the cause for the tire pressure light pointed to you Before the sale.
• The $150 you offered for the remove and replace of the air bag sensor. This covers the part that you state mechanic shop you do business with would have charged.
I request that you send immediate payment to me at the address above

On Saturday January 31th 2015 Unlimited Auto Sales sold a 2003 [redacted] Vin [redacted] to [redacted]. At the time of sale the customer was made aware of the vehicle being a Rebuilt Salvage. Please see copies enclosed of all signed documents. At the time of sale the...

customer requested that we send all the documents to her daughter in GA so that she can obtain the tags for her. We sent all the documents out to her daughter on Monday February 2nd 2015.The customer signed a Promisary Note for the $500.00 remaining balance due by 2/20/15. Please see copies attached. We charged the customers card on Monday 2/23/15. The customers daughter called the dealership accusing us of charging the card fraudulently. We explained to the customers daughter that her mother signed a agreement to charge the card. The daughter said “I don't care this is fraud, I will dispute this with her credit card company”. The matter was resolved we provided proof of agreement and we were not charged back we received our $500.00 payment.
On July 28th 2015 [redacted] called the dealership and told us that her engine locked up and that we need to pay for a new engine. She told us that her car kept running hot and going into the red. She told us that she took her car to [redacted] and that they told her she needed to replace the reservoir so she said they did that and then she said that her car was still running hot. She then told me that she drove the car home and that her mechanic came over the next day, when he came over to her house she said he started the car and she said that he told her that the it went into red then she said that he told her the engine has locked up. We advised her that she should not have driven the car if it kept going into the red that she needs to take the car to the ** dealership to make sure if that is the problem. With her being in another state it is difficult for us to send her to a good mechanic. We do not have any contacts there.She also said that we should have given her a warranty. At the time of purchase the customer was explained the we give a in house 30 day warranty for vehicles that are 6 years old or younger. We always offer extended warranty to customers. We have two companies that we have the information on on our desks. The customer was offered the extended warranty but she declined she said didn’t want to spend any more money.
Thank you
unlimited Auto Sales

Thank you for your understanding on our decision.  As agreed, enclose with this letter is a check in the amount of $206.75. I do apologize for the inconvenience that all this has cause since September but glad that we have come to an agreement.I hope that you have a Happy Holiday. Unlimited Auto Sales

To whom it may concern,On the following day after [redacted] purchase the 2010 [redacted] on July 29, 2015, he notified us that his tire pressure light had shown up on the vehicle due to a tire sensor. We told [redacted], we had agreed to pay half of the repair once we saw the repaired...

invoice. This invoice was to be faxed to Unlimited Auto Sales so we can make proper arrangement to Send a check for half the repair to him, but the invoice was never faxed. Since then, we have not heard from him until little over two weeks later with the complaint that his airbag light had shown up. As per [redacted] Conversation with Tony, he had responded that he should bring the vehicle back to us so that we could get one of our mechanics to check the vehicle out. Our mechanics would have diagnosed the problem and charged a cheaper price to repair the vehicle due to the business connection than going to an independent shop/dealership. There was no agreement that we would pay half for the cost of getting repairs done.Also, at the time of purchase, [redacted] had agreed to get the [redacted] extended warranty because the vehicle was sold AS IS. Thus in our defense, we are not obligated to pay for any repairs or problems please see copy attached of Warranty Form signed by the customer. Unlimited Auto Sales did not agree to pay half for the repair on the airbag light problem, but did agree to pay half for the tire pressure light problem. We did offer [redacted] service to bring his car back in and have repair done with one of the mechanics that we do business with for a cheaper price than a shop would have charged.To be fair, we are willing to pay $150.00 from our pocket since this would have been the price of parts & labor if he would have brought it to one of our mechanics.

**. and [redacted], you purchased the 2000 [redacted] 4 month ago. We took the vehicle to a MSI station. What the inspector fail on the vehicle, we have to repair it in order to get the certificate. Why should we be reliable to reimbursed you on a used vehicle after 4 months. We shouldn't be liable for this. You purchased a used vehicle. You test drove it, and purchase it "AS-IS". We offer you a choice for your PT Cruiser and you declined and now you want us to reimburse you for a part on a used car after 4 months. I'm sorry but you need to understand that when purchasing a used vehicle, especially a 2000 [redacted], parts will fail eventually. It the risk you take when purchasing a used vehicle.

As previously stated in our last letter sent, Unlimited Auto Sales is declining to reimburse [redacted]. We gave the customer an option to trade in the vehicle for the same price that the vehicle was price at when they bought the car ($2900). The customer declined the option to do so....

The customer also purchase this vehicle "As-Is" (see attachment). The rest of the amount that the customer is claiming for is registration fee that come with purchasing any vehicle. That money goes to MVA for Tags & Title.

On 03/12/2016, we didn't force a sale unto the customer for paying an addition $2000.00. The cheapest vehicle on the lot was for $4900.00. We explain to the customer that we will trade in the [redacted] for the same amount as when they purchased it from us, which was $2900.00. The customer will only have to pay the different in vehicle price as well as Tag & Title fee. We also were the ones that shown them the [redacted] report, They decline that offer. We gave the customer the choice to choose any other vehicle that they would like to purchase, but the customer decline, said they will just keep the vehicle and go somewhere else.Unlimited Auto Sales is declining to reimbursement [redacted], We gave the customer an option to trade in the vehicle for the same price that the vehicle was price at when they bought the car ($2900). The customer declined the option to do so. The customer purchase this vehicle "As-ls” [See attachment). The rest of the amount that the customer is claiming for is Tag and Title fee that come with purchasing any vehicle.

To whom it may concern,On the following day after [redacted] purchase the 2010 [redacted] on July 29, 2015, he notified us that his tire pressure light had shown up on the vehicle due to a tire sensor. We told [redacted], we had agreed to pay half of the repair once we saw the...

repaired invoice. This invoice was to be faxed to Unlimited Auto Sales so we can make proper arrangement to Send a check for half the repair to him, but the invoice was never faxed. Since then, we have not heard from him until little over two weeks later with the complaint that his airbag light had shown up. As per [redacted] Conversation with Tony, he had responded that he should bring the vehicle back to us so that we could get one of our mechanics to check the vehicle out. Our mechanics would have diagnosed the problem and charged a cheaper price to repair the vehicle due to the business connection than going to an independent shop/dealership. There was no agreement that we would pay half for the cost of getting repairs done.Also, at the time of purchase, [redacted] had agreed to get the [redacted] extended warranty because the vehicle was sold AS IS. Thus in our defense, we are not obligated to pay for any repairs or problems please see copy attached of Warranty Form signed by the customer. Unlimited Auto Sales did not agree to pay half for the repair on the airbag light problem, but did agree to pay half for the tire pressure light problem. We did offer [redacted] service to bring his car back in and have repair done with one of the mechanics that we do business with for a cheaper price than a shop would have charged.
To be fair, we are willing to pay $150.00 from our pocket since this would have been the price of parts & labor if he would have brought it to one of our mechanics.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because:We have video & repair evidence that there was a problem with this vehicle several days after purchase which Unlimited Auto sales has refused to acknowledge although, we brought it to there attention multiple times.   We are seeking repair cost reimbursement of $938.48 due to the vehicle break down during driving and/or the inoperable state of the vehicle while it was being repaired shortly (less than 30 days) after purchase.  Asking us to select a vehicle priced at $4900.00 (not knowing the outcome or condition (good or bad), making us pay the difference to include tag/title charges and waiting for MD inspection all over was not a option since they were notified several times there was a problem with the vehicle.  A total refund of ALL cost paid would have been the acceptable solution.  Unlimited Auto picking and choosing what would benefit them is not satisfactory to us as customers.  Seeking damages in the form of repair cost reimbursement of $938.48 due to vehicle breakdown while driving and/or inoperable state for several days (which should not have happened) while being repaired! Unlimited Auto Sales should have refunded our money paid after we complained that there was a problem just days after we drove the vehicle off the lot. Regards,[redacted]

Review: I purchased a white 2007 [redacted] ($9000) from unlimited autos Llc, owned by [redacted]!!! The I test drove the vehicle n notified the sales representative [redacted] that there was knock in the suspension!!! She notified [redacted] n he agreed to fix the problem if I purchased the vehicle!!! I picked my vehicle up from the dealership on 11/22/13! [redacted] n the vehicle inspector agreed it was ok for me to drive the vehicle!! [redacted] told me to bring the vehicle back 12/02/13 so [redacted] can get my vehicle repaired!! I went to the dealership on 12/02/13 to get the vehicle repaired n I was told to come back another day because [redacted] didn't order the parts for my vehicle n I wasn't able to get my vehicle repaired!!! I continued to call the dealership n goto the dealership trying to get my vehicle fixed for several weeks!!!I finally met with [redacted] for the 1st time on 12/22/13 n he told me I had to wait longer because he didn't order the part for the repairs n his supplier wasn't open on Saturdays!!! I told [redacted] I was unsatisfied with my purchase n I wanted a refund but he told me I could only have $2000 if he refunded me!!! In conclusion [redacted] told me me to goto the inspection station on 12/24/13 and the mechanic wasn't able to diagnose the problem correctly I then returned to the mechanic shop a 2nd time on 01/03/2014 n they still wasn't able to diagnose the correct problem!! They replace several part but none diagnosed the knock I hear when I hear coming from the vehicle!!! I returned to unlimited auto sales n met with [redacted] after I left the [redacted] n I test drove the vehicle. [redacted] was driving n he obnoxiously told he don't hear the noise n he refuses to fix the vehicle properly!!! He rudely insisted I call the police my lawyer or report my problem to whomever. He exited the vehicle when we returned to unlimited autos n said he's not fixing the vehicle n he doesn't hear the knock in the suspension!! I'm unsatisfied with my purchase had the vehicle diagnosed at [redacted]!!! [redacted] the determined the correct solution n gave me an estimate for the repairs to be completed correctly!! The total cost $1,195.76. The $135 fee for diagnostic at [redacted] is included!!! I also think this vehicle was inspected incorrectly.Desired Settlement: I want a refund for the vehicle if it wasn't inspected correctly. If the vehicle was inspected correctly I want [redacted] to make the necessary repairs recommended by [redacted]!!!

Business

Response:

February 5, 2014

To Whom It May Concern:

**. [redacted] purchased a 2007 [redacted] on November 23, 2013. The vehicle passed inspection and then the customer came to pick up the vehicle. Three weeks later the customer returned to the dealership and said they heard a noise coming from the vehicle he thought it might have been breaks or a strut was bad. Although the vehicle passed inspection the dealership agreed to change a strut for him and provide the customer with breaks, it was a Saturday so the dealership could not get the parts at that moment he was told to bring the car back Monday and the dealership would change it for him. The customer then started yelling, cursing, and threatening to hit the sales representative. The customer was asked to leave the dealership and come back on Monday, instead the customer chooses to follow the sales representative around with his fist balled up. Monday came, the customer was called to bring in the vehicle and the parts agreed were changed. Upon changing the strut the customer said the noise was still there so we sent the customer to a mechanic we use and the mechanic said the noise was coming from the other strut. We purchased the other strut and had it put on the vehicle. The mechanic drove the vehicle and there was no longer a noise. The customer brought the vehicle back to the dealership saying he still heard the noise so the sales representative went out with the customer and drove the car, with the customer in the vehicle. Neither he nor the sales rep could hear a noise. The customer left off the lot and a week and half later brought in a paper from a dealership saying there were things that were recommended to be fixed for the future of the vehicle. At this point the dealership did all that it could do for him. He had the vehicle for over a month and in that time put over a thousand miles on the car. The dealership cannot be responsible for his every day wear and tear on his vehicle. The customer called the states police and when the state police went over to the state inspection location they also stated there was nothing they could do for the customer because the vehicle was driven over a thousand miles. The state police stated to the customer after a thousand miles are put on a vehicle a whole bunch of new problems that were not on the vehicle at the time of inspection could be occurring. The dealership or the inspection company cannot be held responsible for the way a person drives their car.

Sincerely,