We were in communication with the customer about her items being pre-orders that take several weeks before they are in stock and ready to ship.We mentioned that there was one item we were waiting on and expected her order to ship in a few daysWe followed through with what we said and shipped her order out on the 30th it the tracking number shows delivery expected y MondayIf the customer no longer wants the item they can write return to sender on it and we will refund the amount she paid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Case #: *** We responded to all of the customer’s questions within 24-hoursAlso the customer’s order was shipped on November 3rd and delivered on the 7th and the rest of the items shipped on November 30th and it delivered on December 3rdThere was a delay on some items so this is why it
took longer than the expected time-frame for a pre-order
The customer purchased pre-order items that ship within weeksWe had some delays on one of the items, however, it came in and offered the customer a 20% discount/refund and it would ship right awayShe declined, so we processed a refund on August 3rd,
Case #: *** Holiday items are stated to ship no later than week before the holidayThere was an item that was delayed with our supplier, however, it shipped on October 6th and delivered on the 11thSince the customer did need them soon we agreed to return the items for credit that we
processed on November 1stThe customer has since placed several more orders with us and we have delivered timely
Most pre-order items ship within 2-weeks, occasionally our supplier has delays and items are shipped later than this.This order was cancelled and refunded for the customer on the 21st and we had responded to the emails
Case #: *** One of the items the customer ordered was out of stock so we contacted them to change it to something elseThey responded and made the change and we shipped the order on December 9th
Case #: *** We did respond to the customer’s email and notified them that there was an item out of stock and they replied with a different item that they wanted insteadWe then shipped the order out as the customer requested
We are very sorry for the delays on your order, there was an item that took longer than expected to make and our team worked around the clock to finish orders like yours that contained this itemThe good news is we shipped your order on the 26th and it looks like it delivered before the holidayI
am going to send you a gift card due to the delays and issues, thanks!
Case #: *** When the customer initially contacted us there was an issue with Facebook tickets not getting generated for our support repsOnce we got their email to cancel their order we responded that an order number could not be found under their nameThen they gave us a different last name
and we found it but the order had already been partially shippedWe asked if they wanted the unshipped item cancelled before it shipped the next day and they said yesSo we cancelled that item and waited for their Paypal claim to endThe customer told Paypal they wanted the entire order refunded so we processed a full refund and the customer kept the items too
Case #: *** There was an issue when the customer initially contacted us where their ticket was closed automaticallyWhen they wrote us again a few days later then we responded right away that the headbands were out of stock and we shipped their order without them so it would arrive in timeWe
offered them a free gift card due to the issues and also refunded the amount they paid for those items
The customer purchased pre-order items that would ship within weeksWe did ship them on-time on August 1st, 2016:***Also, we usually respond to support tickets within 24-hours, however, there was a delay
in receiving her ticket in our software
Case #: *** There was a delay with the pre-order item the customer orderedOur supplier shipped them to us in November and we shipped the customer’s order and tracking showed it delivered successfully
Complaint: ***
I am rejecting this response because: I was never notified of the delay as claimedItems were only shipped after I repeatedly emailed regarding status and told the company to cancel my orderThe package arrived too late.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Case #: *** There was a minor error in the customer’s address that was preventing it from getting into our shipping queue to be delivered in time for the holidayOnce it was fixed the order got shipped out on November 30thDue to the issues we have sent the customer a credit
I submitted tickets to contact someone without any responseI attempted to discuss information but didn't get anywhereI will close this complaint and file a comment on this site so others know of the business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We shipped part of the order which contained the outfits on 1-since there was a delay on the necklace and headbandA few days later we received the accessories and shipped them on the 29thTracking shows that they delivered on the 3rd
We were in communication with the customer about her items being pre-orders that take several weeks before they are in stock and ready to ship.We mentioned that there was one item we were waiting on and expected her order to ship in a few daysWe followed through with what we said and shipped her order out on the 30th it the tracking number shows delivery expected y MondayIf the customer no longer wants the item they can write return to sender on it and we will refund the amount she paid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Case #: *** We responded to all of the customer’s questions within 24-hoursAlso the customer’s order was shipped on November 3rd and delivered on the 7th and the rest of the items shipped on November 30th and it delivered on December 3rdThere was a delay on some items so this is why it
took longer than the expected time-frame for a pre-order
The customer purchased pre-order items that ship within weeksWe had some delays on one of the items, however, it came in and offered the customer a 20% discount/refund and it would ship right awayShe declined, so we processed a refund on August 3rd,
Case #: *** Holiday items are stated to ship no later than week before the holidayThere was an item that was delayed with our supplier, however, it shipped on October 6th and delivered on the 11thSince the customer did need them soon we agreed to return the items for credit that we
processed on November 1stThe customer has since placed several more orders with us and we have delivered timely
Most pre-order items ship within 2-weeks, occasionally our supplier has delays and items are shipped later than this.This order was cancelled and refunded for the customer on the 21st and we had responded to the emails
Case #: *** One of the items the customer ordered was out of stock so we contacted them to change it to something elseThey responded and made the change and we shipped the order on December 9th
Case #: *** We did respond to the customer’s email and notified them that there was an item out of stock and they replied with a different item that they wanted insteadWe then shipped the order out as the customer requested
We are very sorry for the delays on your order, there was an item that took longer than expected to make and our team worked around the clock to finish orders like yours that contained this itemThe good news is we shipped your order on the 26th and it looks like it delivered before the holidayI
am going to send you a gift card due to the delays and issues, thanks!
We sold many of these hoodies and most customers said they fit as expectedIf they didn't fit right then you can return them for a refund, thanks!
Case #: *** When the customer initially contacted us there was an issue with Facebook tickets not getting generated for our support repsOnce we got their email to cancel their order we responded that an order number could not be found under their nameThen they gave us a different last name
and we found it but the order had already been partially shippedWe asked if they wanted the unshipped item cancelled before it shipped the next day and they said yesSo we cancelled that item and waited for their Paypal claim to endThe customer told Paypal they wanted the entire order refunded so we processed a full refund and the customer kept the items too
Case #: *** There was an issue when the customer initially contacted us where their ticket was closed automaticallyWhen they wrote us again a few days later then we responded right away that the headbands were out of stock and we shipped their order without them so it would arrive in timeWe
offered them a free gift card due to the issues and also refunded the amount they paid for those items
The customer purchased pre-order items that would ship within weeksWe did ship them on-time on August 1st, 2016:***Also, we usually respond to support tickets within 24-hours, however, there was a delay
in receiving her ticket in our software
Case #: *** There was a delay with the pre-order item the customer orderedOur supplier shipped them to us in November and we shipped the customer’s order and tracking showed it delivered successfully
Complaint: ***
I am rejecting this response because: I was never notified of the delay as claimedItems were only shipped after I repeatedly emailed regarding status and told the company to cancel my orderThe package arrived too late.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Case #: *** There was a minor error in the customer’s address that was preventing it from getting into our shipping queue to be delivered in time for the holidayOnce it was fixed the order got shipped out on November 30thDue to the issues we have sent the customer a credit
I submitted tickets to contact someone without any responseI attempted to discuss information but didn't get anywhereI will close this complaint and file a comment on this site so others know of the business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The credit was sent to your email, however, we will cancel that and mail you a check insteadThanks!
We shipped part of the order which contained the outfits on 1-since there was a delay on the necklace and headbandA few days later we received the accessories and shipped them on the 29thTracking shows that they delivered on the 3rd