V Chic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This letter is in response to the complaint filed by *** ***
On 01/19/the customer placed an order for our menthol starter kitThe starter kit was $ plus $shipping and handling and any other applicable taxesOn 02/04/the
customer contacted us regarding their order, The customer wanted to return the merchandise back to usThe customer was issued the return authorization code RA #On 03/04/we had spoken with the Revdex.com regarding the order, They stated that they had sent through a Revdex.com to us with no responseunfortunately we had not received that initial complaintThe rep advised us about the customer's concern for a refundThe refund was processed while the rep was on the phoneIf you have any additional questions please feel free to contact Customer Service at ***Our business hours are Monday through Friday from 8:AM to 5:PM (Central Standard Time)Thank You
VChic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: On January the 19th 2015 I ordered a free electronic cigarette starter kit from VCHIC as seen on TV product buyer pays for shipping after intering my debit card information the page updates itself and I was charged 30 dollars I called right away and was told that my account had not been process yet and they would cancel my order on the 4th of febuary 2015 I received a email stating my order had been shipped so I checked my debit account and I had been charged on febuary the 2nd for the item I had cancled I called them again and was told they would refund my money but I had to pay for shippimg and a tracking number for a item I cancled not only did they not cancel the item they upgraded the order to a more costly one and the shipping that cost me 19 dollars and it was not in a box and when I called customer service I waited 20 minute on hold one of the worst experiances I have ever had and I buy online almost daily without a complaint

Product_Or_Service: E Cigarettes

Order_Number: [redacted]

Account_Number: unknownDesired Settlement: DesiredSettlementID: Refund

I beleive that VCHIC SHOULD HAVE TO PAY FOR RETURN SHIPPMENT SINCE I HAD PAYED FOR SHIPPING FIRST TIME AND I HAD CANCELED THE PURCHASE IN THE FIRST PLACE I NOW HAVE TO CANCEL MY DEBIT CARD AND THAT COST 13 DOLLARS FOR A NEW CARD I FEAR THAT THEY MAY MAKE OTHER UNATHORIZED PURCHASES ON MY DEBIT CARD

Business

Response:

This letter is in response to the complaint filed by [redacted]