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V Jewelers

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V Jewelers Reviews (1)

Review: Sliver ring repair that was solder. The ring bend because it was thin. The jewelery just used the sliver that was on the ring. Instead of adding more sliver to strengthen the spot that cracked. He just used the ring not adding anything. That's what cause the ring to bend because it was weak.Desired Settlement: Refund to get my favorite ring fits so I can wear it all the time with no worries.

Business

Response:

With over 40 years of jewelry repair experience, V Jewelers

guarantees all repair work against defects, not abnormal abuse. Upon inspection

of customers ring, it was apparent that the ring was smashed which caused the ring to

crack. When the ring was repaired, silver was added since it was sized which

would be impossible to do so otherwise. As one of our employees attempted to

resolve the problem with the customers ring, she became extremely disrespectful

and began to use profane language. Unfortunately, due to her behavior our

manager was forced to ask her to leave; the first time V Jewelers has ever had

to take this action. Upon her departure, a customer who witnessed her behavior

believed she was going to become violent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

They did not want to help me they kept say I bend the ring. They would not take responsible that the ring was strenched and was thin thats what cause it to bend. Come on I was just doing ironing. They did not want to help me his wife said I bend it and they he came form the back of store and told me the same I bend it come on why would I want to go throught this

Business

Response:

Unfortunately, we cannot help [redacted] at this time. After how she acted in our store, I have to respectfully request she not return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Because this is cop--out for not taking care of the problem. They could send a check so I could take care of this matter with another jewerly and I would not want them to do anymore work for me. He did not want to help me when I was there the first time kept say over and over I bend the ring when he knows that he made it so thin from strengthing it for size nine.

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Description: Jewelers - Retail

Address: 735 Sansom Street, Philadelphia, Pennsylvania, United States, 19106

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