Sign in

VA Auto Sales

Sharing is caring! Have something to share about VA Auto Sales? Use RevDex to write a review
Reviews VA Auto Sales

VA Auto Sales Reviews (1)

Review: We purchased a car. Told them of a washer problem and a oil leak inside the warranty time. Have email to back this up. They said they fixed,we told them they hadn't. We ended up after warranty time even though they were notified before that taking to another mechanic. They filled the wiper issue with caulk which filled the holes so it wouldn't work and replaced. One gasket that they did repair was done improperly so it still leaked. According to 2 different mechanics whom looked at it and the 1 that fixed it both gaskets have to. Be replaced at same time and 1 they did was not installed proper. Had to have repaired because it would have caused major damage if not replaced. Tried to contact them but they used foul language and said it was our problem. Now will not return our calls. These problems were part of agreement to buying the car that's why they did before we purchased it. But if done improper then they should repair or pay for at least half since warranty covers half.Desired Settlement: Pay for all repair for wiper since that was to be repaired before buying and were willing to accept half repair on gaskets and sensor even though that was to be repaired and was supposidely repaired before we purchased. Warranty covers half and half so were willing to accept half. If not then we will pursue court action and I assure them their lawyer costs and our mechanics as witnesses, as well as other witness will cost much more than half.

Business

Response:

Reply to complaint ID #: [redacted] According to your complaint sheet the vehicle was purchased on 4/2/2016. Actual purchase date is 2/08/2016. The customer contacted us about oil seepage. Our warranty is 1000 miles or 30 days, whatever comes first. After complaint, we replaced engine oil cooler seal gasket (part #:[redacted]). We never heard anything back until March 9. The customer said he had a problem with the car. We offered customer to leave a car on Thursday, March 10 for diagnostic. Customer never brought the car, never emailed, or texted until next email which came on April 24th. Please see attached emails. Customer never showed us any paperwork from other mechanics. Our warranty states “All warranty repairs must be done through the dealer from whom the vehicle was purchased. In order to obtain repairs or replacements pursuant to this warranty, contact the dealer” (see attached warranty policy). Regards,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Subject: complaint #[redacted] We do not accept his so called terms for settlement. We had car repaired at a [redacted] repair shop because when we told to bring to him on that date we stopped there twice and was told their mechanic wasn’t there. We have witnesses to this. The repair had to be made so we had to have done to prevent damage. The repairs he did were not done right, were done by a person who wasn’t a mechanic and we did notify them before the warrenty ran out but as I stated the mechanic wasn’t there to do repairs. Our attoneys have depositions from the 2 mechanics who did repairs for use in court so they wouldn’t be subpeaned. We have 2 witnesses who will state there mechanic which he isn’t wasn’t present to do repairs and if they wish to pursue we will ask for 1400.00 that will require them to hire a attoney. They didn’t fix the water problem they said would be repaired before car would be purchased they just caulked it and made it worse. . They stated the oil cooler problem was a warrenty problem by not only trying to repair but stating that they were going to repair again which they didn’t and since then we found that their salesman erased the codes according to the [redacted] computer when they looked at car to cover the sensor problem which is part of the engine because its located in cooler to alert you to the problem they didn’t fix. Only a [redacted] computer can find these problems because of the computer in the car so when they used theirs they were getting no answers but stated they were. By erasing these codes they were attempting to cover their tracks which is fraud according to our attoney. We- our attoney is in the process of trying to get this settled and possible fraud-criminal charges against the salesman for his actions if possible. We will be filing a complaint against him too and if they will give us the mechanics name we will file a complaint against him. The total cost was over 1400.00. We were willing to accept 400.00 which I think is very generous. If this is not suitable we will pursue. I think they know we will not drop this as we have already paid a attoney over 400.00 and that’s all we asked for. If that’s not agreeable then we will continue ask for 1400.00 plus attoney fees plus time missed from work plus appeal if we lose which I don’t believe will happen with 2 mechanics, [redacted] service center, 2 witnesses, as well as the 2 of us and the rings, codes printed out, and pictures to support our case. We also have someone who purchased a car their before us who stated they had the same problems with getting warrenty items repaired. 400.00 and its settled. That’s less then we spent on our attoney so far so were making nothing on this. Also thell them our local TV station 3 is interested as part of their scams and ripoffs segment. That’s where we give our case and then they try to settle it but either way the public will know because we show our evidence on TV for everyone to see. 400.00 and its settled. Thank You for your time.

Business

Response:

The customer keeps mentioning that the vehicle was at [redacted] repair shop. We asked for proof of what has been done and never got anything. We would like to see invoices of what was done. Please provide us with more information on repairs. Thank you.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here are a copy of the receipts you requested from a repair shop that only does [redacted] repairs. We are still requesting $400 even though the total is over $600. We'd like the payment within ten days or we will just let the lawyer handle it. We are tired of him stretching it out. Also, if we don't receive the payment then we are also going to file a claim against his sales man and his repair man separately asking for the full $1400 and odd plus attorney fees. Please call with any questions, [redacted]Thank you,[redacted]

Business

Response:

I attached our warranty documents and customer's invoices below. On our warranty, I highlighted what is covered and also highlighted that all repairs have to be done through dealership. Our warranty agreement covers 50% parts and 50% labor. The customer did not show up to our appointment. On the invoices we got from them, I highlighted what is not covered according to our warranty agreement and I circled what falls under our warranty agreement. The only thing that our warranty agreement covers according to the invoice provided is OIL COOLER SEAL for $38.88. I do not see separate labor charge for that. However, we are willing to pay $200.00 total.Thank you,Va Auto Sales

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

They lied through whole process. We will accept 300.00. but will make sure everyone knows not to deal with them. As for whats coverd the wiper was to be fixed as part of deal to buy car. And we did show up. We were told twice mechanic wasnt in and didnt know when he would be. We cant spend our life waiting for him. And by saying they set the appointment their admitting to not fixing the first time properly. 300.00 we will accept to pay our lawyers costs so far. After that we will consider settled with them and we will pursue our suit against the salesman and not va motors. Please make it quick. We have meeting on July 20th to set the court date ect. Thanks

Check fields!

Write a review of VA Auto Sales

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

VA Auto Sales Rating

Overall satisfaction rating

Description: AUTO DEALERS-USED CARS

Address: 1434 Virginia Ave, Harrisonburg, Virginia, United States, 22801

Phone:

Show more...

Web:

This website was reported to be associated with VA Auto Sales.



Add contact information for VA Auto Sales

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated