Vactrax

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We received the letter/complaint indicated above I have spoken with Mr*** and he has received the replacement productTherefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,*** ***VACTRAX###-###-####

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We received the letter/complaint indicated above.  I have spoken with Mr. [redacted] and he has received the replacement product. Therefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,[redacted]VACTRAX###-###-####

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Vactrax was called to investigate our central vacuum system which was running extremely loudly. They diagnosed the problem to a missing filter which allowed the motor to suck up a lot of debris. The technician stated a new motor would cost $600.00 +$75.00/hour for labor. They offered a brand new unit for $775.00. We opted for the new unit since it seemed like the cost would be very similar. That evening we researched a new motor for the old system and found that it would have cost us $249.00 and would require less than an hour to install. We feel Vactrax overstated the cost of a new motor in order to "persuade" us to purchase the new unit. We will obviously not use them in the future nor recommend them to anyone else.

Review: I purchased a Beam Q Whole home vacuum system from VacTrax. The Beam Q power hose attachment began to fail several months ago. I called them, but no answer. Then the vacuum went out totally. Two weeks ago I called and emailed. A week ago, I called and emailed the company. To this point, I have left several messages for [redacted] to return my calls or emails. The company refuses to do so.Desired Settlement: The vaccum hose is warrantied for three years. Electrolux-Beam has attempted to call and email him as well. I would like for the company to either fix the hose switch or replace the hose that contains the pigtail with the on/off switch.

Business

Response:

We received the letter/complaint indicated above. I have spoken with Mr. [redacted] and he has received the replacement product. Therefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,[redacted]VACTRAX###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,