Initial Business Response /* (1000, 5, 2014/07/21) */
List of items cleaned at [redacted] N [redacted] 3 on Sunday, June 1, 2014.
Two people spent 4 hours cleaning the following items:
Kitchen cupboards and drawers (dust and stickiness, inside and out)
The drawer under the stove...
(crumbs, food remnants, dirt)
Mopped all of the floors, including bathroom
Base boards
Windows, Window sills
Large accumulation of dust, etc on all the ceiling fans
Wiped out pantry shelves, drawers in pantry and family room
Scrubbed shower and both sinks
Wiped down refrigerator inside, outside, on top
Cleaned toilet, including base of toilet (dirt and dust)
Outside back area (dirt, crumbs, dust, everything)
Front door area/stair landing (dirt, crumbs, dust, everything)
Washer and dryer machines and surrounding area/floor (dust, dirt)
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the initial complaint, each room was cleaned, mopped, wiped down, and swept thoroughly of dust, dirt, crumbs and stickiness. The apartment was spotless upon vacating and looked better than when we had moved in; it did not require any additional cleaning. However, Val Realty claims their vendor cleaned what was already done.
Also, the documentation they provided for [redacted] Cleaning Co does not show an invoice number, a legible "see attached" documentation, or a contact number to validate their claims.
Initial Business Response /* (1000, 5, 2014/07/21) */
List of items cleaned at [redacted] N [redacted] 3 on Sunday, June 1, 2014.
Two people spent 4 hours cleaning the following items:
Kitchen cupboards and drawers (dust and stickiness, inside and out)
The drawer under the stove...
(crumbs, food remnants, dirt)
Mopped all of the floors, including bathroom
Base boards
Windows, Window sills
Large accumulation of dust, etc on all the ceiling fans
Wiped out pantry shelves, drawers in pantry and family room
Scrubbed shower and both sinks
Wiped down refrigerator inside, outside, on top
Cleaned toilet, including base of toilet (dirt and dust)
Outside back area (dirt, crumbs, dust, everything)
Front door area/stair landing (dirt, crumbs, dust, everything)
Washer and dryer machines and surrounding area/floor (dust, dirt)
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the initial complaint, each room was cleaned, mopped, wiped down, and swept thoroughly of dust, dirt, crumbs and stickiness. The apartment was spotless upon vacating and looked better than when we had moved in; it did not require any additional cleaning. However, Val Realty claims their vendor cleaned what was already done.
Also, the documentation they provided for [redacted] Cleaning Co does not show an invoice number, a legible "see attached" documentation, or a contact number to validate their claims.