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Val-U-Wash Laundromat

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Reviews Val-U-Wash Laundromat

Val-U-Wash Laundromat Reviews (5)

I found this company via their since-closed Etsy storeI messages them on May 18th and asked if they would be able to have two signs ready before the beginning of July for my upcoming weddingThey messaged me back and said absolutely so I placed the orderSince then, I have attempted to make status requests via the etsy site, calling and on their emailThe shipping time on their receipt said June 15thJune 15th has come and gone and now the shop on Etsy is closedOn their facebook, I am seeing so many other people with the same problemThis unprofessional "company" has taken our money and delivered no productThis is theft

I ordered a sign off of their website, money was taken out of my account for the purchase, and then I never received my itemAnd a week after my credit card information was stolen and used to purchase things I have never heard ofI've tried emailing and calling the business with no answers or replies

I ordered a sign on October 30thI got an email confirmation and my credit card was billedSince then, I've tried to contact them but the phone number is disconnectedEmails are not returnedI have no way of contacting themI have since read two reviews of people experiencing the same thing!

I placed an order for a sign on 5/10/16, and have never received the productI was billed and have called, emailed MANY times and no one answers the phone and no one responds in any formI can't get an answer as to if my product is ever shipping or if I can get a refundProbably one of the worst customer service experiences EVER

Review: S I was washing my clothes at this place one of there washer was not working good so I call the person that was cleaning and I told her my problem and she told me that there was nothing she could do so she gave me the number to one of the owners so I call him and I told him that one of the washer s I was useing was not working and that it was just at the same time for over min and I told him if he was going to be able to return my money and he told me that he was not able to do anything because he was not here so the person that is working here cleaning told me he dose this to a lot of pearsons that call him and to let him know they are having problems with the washersDesired Settlement: I just wolud like for this person to return my dollars and I will no longer be comeing to wash at this place
Business
Response:
Hi [redacted],
I would like to say Val-U-Wash has made customer satisfaction a priority, and every and all customers are treated as our most important oneThis is the reason Val-U-Wash has almost doubled its monthly sales versus last year; We make every effort to insure customer satisfaction
Val-U-Wash is an unattended Laundromat, hence, We have six posters scattered across the Laundromat with a statement which reads “Problems or Comments please call ###-###-####”Every customer challenge is handled as quickly as possible to insure happy and returning customersHowever, since it’s unattended, and open twenty-four hours a day, not all complaints can be handled as they occurIf there is an issue which cannot be resolved at the time of the problem, we offer the customer several choices for a solution: send the customer a check, call us prior to returning to do laundry and we will gladly meet them, or wait until one of the staff are there (which is approximately six times though out the day)Each customer chooses how they want it handledAlthough, the person cleaning, who only is present from twelve a.mand five a.m., is only a cleaning person and doesn’t hold responsibility to decision making or refunds
I have read the complaint; thank you for forwarding it to meI have discussed this situation with, javier, the gentleman who receives all service related calls and the cleaning lady who works for our contracted cleaning companyNeither have any recollection of this situation or [redacted] Ortiz’s nameHowever, I do know [redacted] and have had prior business relations with her and her family which went sour and resulted in a judgment in my favor[redacted] is also aware of my interest in Val-U-WashNevertheless, [redacted] and family have washed at Val-U-Wash twice over the past year while I was there workingBoth times she used our 60lbs and 35lbs size washers (the 60lbs and 35lbs washers retail for $and $relative)
[redacted] mentioned in the complaint “I call him and I told him that one of the washer s I was useing was not working and that it was just at the same time for over min”Had a call truly been received, she would have been instructed over the phone on how to quickly resolve the problemMoreover, if the washer was truly mal-functioning, Javier, our repair tech and customer telephone support person, would have informed the cleaning lady to put an “out of order” sign on the machine and taken the name, number and address of the unsatisfied customer and made arrangements with her to correct the problemIn addition, she mentioned she would like a refund of the machine which didn’t work in the amount of $As I stated above, our highest priced machine is $
Please follow up with me on how to best solve this situation
Thank You
Val-U-Wash
[redacted]
###-###-####
"A Cleaner Idea"

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Description: Laundry Equipment, Laundry Supplies

Address: 2538 E. McDowell Road, Phoenix, Arizona, United States, 85009

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