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Valentinos Lounge

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Valentinos Lounge Reviews (1)

Review: I visited the restaurant with a friend on March 27,2015 . We split the check so the total charge for each was of $16.20. My friend left $3 for gratuity on the card and I left it cash, so I should have been charged ONLY $16.20. The following morning I received an e-mail for an overdraft charge in my account and I logged in to find out there was a pending charge to be debited to my account from Valentinos Lounge for the amount of $433.20. I went back to the restaurant the day I noticed the charge as soon as they opened the place. The 'manager' that was on duty to assist me immediately said thet they did not charge me for that amount and that it should be a bank error even before checking any of her transactions. She kept me waiting for over an hour as she was reviewing the receipts for the previous day. She did not have the authority to go back and review in detail the register's transactions for the whole day because she was only 'one of the managers' and not an actual person responsible for the business or any major business operations so she was only looking at the general summary receipts. She found a copy of my friend's signed receipt showing her $3 tip added and authorized by her, but not mine. The manager could only see a charge of $18.20 (my friend's) and a charge of $20 for that table. She let me leave that day without any answer but for me to wait until the transaction was processed fully because she could not do anything about it. I went today (March 31) and the same person helped me. I told her the total processed charge was for $20 and not $16.20, so the waiter still charged me extra! She had nothing to say so I assume she already had figured that out. I asked for a full refund because it's the least she could do for having me go through all that trouble with my money as I was left with a zero balance. She told me she couldn't and that she would only give me $10 in cash and that was it. She did not even try to help me or be understanding beyond than that.Desired Settlement: I expect the full charge refund. It was a MAJOR inconvenience for me to have had to wait five days in order for the payment to go through correctly and I want nothing more to do with this business.

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Description: Restaurants

Address: 1730 E Palomar St, Chula Vista, California, United States, 91913

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www.valentinoslounge.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Valentinos Lounge, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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