Valley Anesthesiology Consultants Ltd

The consumer; Mr [redacted] came into our office on the morning of 3/2/in reference to a phone message he received from [redacted] , IncIt was explained to Mr [redacted] that his account balance with our practice was outsourced to our collection agency because the amount was left unpaid & it went past due after four billing invoices had been mailed out to Mr***'s mailing address (with no record of returned mail)Mr [redacted] explained to our office that he did not receive any of our invoices, but that he would verify this with his spouseMr [redacted] had also expressed his dissatisfaction with our practice forwarding his account balance to a collection agencyIt was then explained to Mr [redacted] that it was our standard billing practice to outsource our delinquent account balances to our collection agency for further handling, but as a courtesy to Mr***'s claims in nat receiving his invoices from our practice that we would cancel the account with our collection agencyHowever, we requested for Mr [redacted] to resolve & close his past due balance of $with our office that same morningMr [redacted] agreed to pay his past due balance & authorized our practice to process a credit card transaction amount of $on his Visa credit cardAfter the payment had been processed we contacted [redacted] and placed a cancel & close request on Mr***'s account balance of $We've enclosed a copy of Mr***'s credit card payment and a copy of our Paid in Full Receipt which also confirmed the collection cancelation requestThis letter is to also confirm that there were no *** violations or any [redacted] violations done within our practiceIf there are additional questions or concerns on this matter then please contact me directly at the telephone number listed below

This is in response to complaint ID#: [redacted] .On 05/04/the customer's spouse made an online credit card payment in the amount of $through our bill pay site, however the payment was submitted under the incorrect account#Our payment posting department captured this error prior to posting the payment and they researched & located an existing account under the customer's spouse's name and applied the payment to his accountThe payment should have been applied to the actual customer's name, but the name was not made available to our payment posting departmentWe also reviewed the customer's account and located the record of the phone calls we received from both the customer & her spouse in reference to their complaints in receiving auto dialer calls from our outbound patient collection departmentThe calls were being made because the customer’s account did not reflect the customer’s paymentThe account was referred to another department for further researching, and this billing issue was just resolved earlier todayThe payment was located and it was transferred from the spouse's account to the actual customer's accountA zero balance paid receipt will be mailed out to the patient today for their records.We apologize for the billing error, and we also thank you for bringing this matter to our attention [redacted] ***Patient Relations Manager

After reviewing the account, we would first like to confirm that the anesthesia claim was electronically filed to the patient's (consumer) insurance plan; *** on 01/30/The claim was covered and paid by [redacted] under our claim id# [redacted] MIMSAZ and the consumer may reference ICN# [redacted] when calling their insurance plan to confirm the validity of the claimAs for the return mail issue; the hospital face sheet was reviewed and there was no address listed for the patientOur third party collection agency does not only work on our delinquent accounts, but they also research our return mail accountsWe would also like to confirm that our agency is in fact HIPAA compliant and they also have an FDCPA & HIPAA well trained staffHowever, most importantly we apologize that the patient did not receive a statement from our officeOur records reflect that on 9/10/an itemized statement was generated and mailed out to the patient at their current mailing addressPlease advise our office if there is additional information needed in regards to this billing matterThank you

This is in response to complaint ID# ***On 8/15/at 10:AM a phone call was placed back to the patient (customer) to discuss the details of her account charge & balanceAn apology was also addressed to the patient in regards to their delayed statementIt was also
explained to the patient that any account balance that requires a payment arrangement is normally placed under a four to six month payment planHowever, if the patient is experiencing financial difficulties then the payment arrangement will be extended to a longer period of time allowing the patient to make a minimal monthly payment amount, and in this case the account was set up on a minimal payment arrangement of $a monthThe patient was satisfied with her arranged payment plan and had informed us that she would be notifying the Revdex.com that the billing matter was resolved

We have been trying to work with Valley Anesthesiology Consultants Ltd on a billing issue for six monthsWe paid our bills almost as soon as we received them (after being processed by our insurance)However, we keep receiving bills in the mail for what has already been paid!
They say this is due to a change to their billing systemThey have been saying that for six months nowLast month one person we spoke with told us we are not the only customer having this issueStay away from this business! They obviously can't get it right in their billing department

My son used Valley Anesthesiology Consultants for some dental work I was charged for this service prior to treatment However, they charged my credit card $3,with no warningI got a call from my credit card company asking if it was ok to process I was frustrated that someone would charge my account that much without a call first Especially because the charge came across as VAC And I wasn't sure who that was that I almost cancelled the charge until I thought through that it was probably them I immediately call the VAC phone number to verify that it was them but unfortunately they only call back after a 24-hour window Then I got a bill for an additional $2, so again I called to see why I had such an additional amount I was told I would get a call back in 24-hours Never happened Now I have gotten a third bill for an additional $ My payment of $is not shown on the bill anywhere but they credited my account $1500, and I have to wait an additional 24-hours to get a call to discuss the situation (if they call me)I do not feel they are easy to work with and do not trust their billing dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I dispute the fact that the tactic used in communicate the debt and the message violate section of the ***, A debt collector cannot use communication that imply any legal action)s) that they do not intend to take or authorized to takeIn several communications with both *** *** and Valley Anesthesiology they confirmed that the message and in my communications in a attempt to very what "Urgent decision" that agent that left the message on my voicemail had to take? Both Valley Anesthesiology and *** *** conformed there was no "Urgent decision" being made on my account but simply as script they used to create a sense of urgency in a effort to get customers/consumers to call backValley Anesthesiology also confirmed that no decision was being made to report this debt to my credit and implicated by *** ***
Regards,
*** ***

The consumer; Mr. [redacted] came into our office on the morning of 3/2/2015 in reference to a phone message he received from [redacted], Inc. It was explained to Mr. [redacted] that his account balance with our practice was outsourced to our collection agency because the amount...

was left unpaid & it went past due after four billing invoices had been mailed out to Mr. [redacted]'s mailing address (with no record of returned mail). Mr. [redacted] explained to our office that he did not receive any of our invoices, but that he would verify this with his spouse. Mr. [redacted] had also expressed his dissatisfaction with our practice forwarding his account balance to a collection agency. It was then explained to Mr. [redacted] that it was our standard billing practice to outsource our delinquent account balances to our collection agency for further handling, but as a courtesy to Mr. [redacted]'s claims in nat receiving his invoices from our practice that we would cancel the account with our collection agency. However, we requested for Mr. [redacted] to resolve & close his past due balance of $114.52 with our office that same morning. Mr. [redacted] agreed to pay his past due balance & authorized our practice to process a credit card transaction amount of $114.52 on his Visa credit card. After the payment had been processed we contacted [redacted] and placed a cancel & close request on Mr. [redacted]'s account balance of $114.52. We've enclosed a copy of Mr. [redacted]'s credit card payment and a copy of our Paid in Full Receipt which also confirmed the collection cancelation request. This letter is to also confirm that there were no [redacted] violations or any [redacted] violations done within our practice. If there are additional questions or concerns on this matter then please contact me directly at the telephone number listed below.

After reviewing the account, we would first like to confirm that the anesthesia claim was electronically filed to the patient's (consumer) insurance plan; [redacted] on 01/30/2014. The claim was covered and paid by [redacted] under our claim id# [redacted] MIMSAZ and the consumer may...

reference ICN# [redacted] when calling their insurance plan to confirm the validity of the claim. As for the return mail issue; the hospital face sheet was reviewed and there was no address listed for the patient. Our third party collection agency does not only work on our delinquent accounts, but they also research our return mail accounts. We would also like to confirm that our agency is in fact HIPAA compliant and they also have an FDCPA & HIPAA well trained staff. However, most importantly we apologize that the patient did not receive a statement from our office. Our records reflect that on 9/10/2014 an itemized statement was generated and mailed out to the patient at their current mailing address. Please advise our office if there is additional information needed in regards to this billing matter. Thank you.

This is in response to complaint ID#: [redacted].On 05/04/2015 the customer's spouse made an online credit card payment in the amount of $306.58 through our bill pay site, however the payment was submitted under the incorrect account#. Our payment posting department...

captured this error prior to posting the payment and they researched & located an existing account under the customer's spouse's name and applied the payment to his account. The payment should have been applied to the actual customer's name, but the name was not made available to our payment posting department. We also reviewed the customer's account and located the record of the phone calls we received from both the customer & her spouse in reference to their complaints in receiving auto dialer calls from our outbound patient collection department. The calls were being made because the customer’s account did not reflect the customer’s payment. The account was referred to another department for further researching, and this billing issue was just resolved earlier today. The payment was located and it was transferred from the spouse's account to the actual customer's account. A zero balance paid receipt will be mailed out to the patient today for their records.We apologize for the billing error, and we also thank you for bringing this matter to our attention.  [redacted]Patient Relations Manager

This is in response to complaint ID# [redacted]. On 8/15/2014 at 10:21 AM a phone call was placed back to the patient (customer) to discuss the details of her account charge & balance. An apology was also addressed to the patient in regards to their delayed statement. It was also...

explained to the patient that any account balance that requires a payment arrangement is normally placed under a four to six month payment plan. However, if the patient is experiencing financial difficulties then the payment arrangement will be extended to a longer period of time allowing the patient to make a minimal monthly payment amount, and in this case the account was set up on a minimal payment arrangement of $50.00 a month. The patient was satisfied with her arranged payment plan and had informed us that she would be notifying the Revdex.com that the billing matter was resolved.

This is in response to complaint ID#: [redacted].On 05/04/2015 the customer's spouse made an online credit card payment in the amount of $306.58 through our bill pay site, however the payment was submitted under the incorrect account#. Our payment posting department...

captured this error prior to posting the payment and they researched & located an existing account under the customer's spouse's name and applied the payment to his account. The payment should have been applied to the actual customer's name, but the name was not made available to our payment posting department. We also reviewed the customer's account and located the record of the phone calls we received from both the customer & her spouse in reference to their complaints in receiving auto dialer calls from our outbound patient collection department. The calls were being made because the customer’s account did not reflect the customer’s payment. The account was referred to another department for further researching, and this billing issue was just resolved earlier today. The payment was located and it was transferred from the spouse's account to the actual customer's account. A zero balance paid receipt will be mailed out to the patient today for their records.We apologize for the billing error, and we also thank you for bringing this matter to our attention.  [redacted]Patient Relations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

After reviewing the account, we would first like to confirm that the anesthesia claim was electronically filed to the patient's (consumer) insurance plan; [redacted] on 01/30/2014. The claim was covered and paid by [redacted] under our claim id# [redacted] MIMSAZ and the consumer may...

reference ICN# [redacted] when calling their insurance plan to confirm the validity of the claim. As for the return mail issue; the hospital face sheet was reviewed and there was no address listed for the patient. Our third party collection agency does not only work on our delinquent accounts, but they also research our return mail accounts. We would also like to confirm that our agency is in fact HIPAA compliant and they also have an FDCPA & HIPAA well trained staff. However, most importantly we apologize that the patient did not receive a statement from our office. Our records reflect that on 9/10/2014 an itemized statement was generated and mailed out to the patient at their current mailing address. Please advise our office if there is additional information needed in regards to this billing matter. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hello, I dispute the fact that the tactic used in communicate the debt and the message violate section 807 of the [redacted], A debt collector cannot use communication that imply any legal action)s) that they do not intend to take or authorized to take. In several communications with both [redacted] and Valley Anesthesiology they confirmed that the message and in my communications in a attempt to very what "Urgent decision" that agent that left the message on my voicemail had to take? Both Valley Anesthesiology and [redacted] conformed there was no "Urgent decision" being made on my account but simply as script they used to create a false sense of urgency in a effort to get customers/consumers to call back. Valley Anesthesiology also confirmed that no decision was being made to report this debt to my credit and implicated by [redacted].

Regards,

The consumer; Mr. [redacted] came into our office on the morning of 3/2/2015 in reference to a phone message he received from [redacted], Inc. It was explained to Mr. [redacted] that his account balance with our practice was outsourced to our collection agency because the amount...

was left unpaid & it went past due after four billing invoices had been mailed out to Mr. [redacted]'s mailing address (with no record of returned mail). Mr. [redacted] explained to our office that he did not receive any of our invoices, but that he would verify this with his spouse. Mr. [redacted] had also expressed his dissatisfaction with our practice forwarding his account balance to a collection agency. It was then explained to Mr. [redacted] that it was our standard billing practice to outsource our delinquent account balances to our collection agency for further handling, but as a courtesy to Mr. [redacted]'s claims in nat receiving his invoices from our practice that we would cancel the account with our collection agency. However, we requested for Mr. [redacted] to resolve & close his past due balance of $114.52 with our office that same morning. Mr. [redacted] agreed to pay his past due balance & authorized our practice to process a credit card transaction amount of $114.52 on his Visa credit card. After the payment had been processed we contacted [redacted] and placed a cancel & close request on Mr. [redacted]'s account balance of $114.52. We've enclosed a copy of Mr. [redacted]'s credit card payment and a copy of our Paid in Full Receipt which also confirmed the collection cancelation request. This letter is to also confirm that there were no [redacted] violations or any [redacted] violations done within our practice. If there are additional questions or concerns on this matter then please contact me directly at the telephone number listed below.

We have been trying to work with Valley Anesthesiology Consultants Ltd on a billing issue for six months. We paid our bills almost as soon as we received them (after being processed by our insurance). However, we keep receiving bills in the mail for what has already been paid!

They say this is due to a change to their billing system. They have been saying that for six months now. Last month one person we spoke with told us we are not the only customer having this issue. Stay away from this business! They obviously can't get it right in their billing department.