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Valley Auto Liquidators

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Valley Auto Liquidators Reviews (15)

RE: [redacted] / Complaint # [redacted] To Whom It May Concern:My name is [redacted] , General Manager at Valley Auto Liquidators This letter is in response to [redacted] complaint[redacted] bought her vehicle on October 7th, At the time of sale she signed many documents expressing the vehicle was sold “AS IS” She called us sometime after the purchase claiming that another shop had told her that she had a minor power steering leak and she had a starting issue The starting issue was not covered under her extended service contract This was months after she had purchased the vehicle We explained that she had purchased the vehicle “AS IS” and the service contract does not cover wear items She became upset and we agreed to fix her starting issue at no charge to her We also said we would take a look at her power steering issues.She dropped the vehicle off to us on September 3rd, 2016, even though her appointment was not until September 7th We looked at her vehicle on September 7th and found that it was not a power steering leak, but rather a transmission cooler line leak.Our service manager attempted to get it covered under the service contract and they denied the claimOur service manager then contacted [redacted] and informed her of the situation and if she wanted to have us fix the issue Her total cost would be $plus tax She became irate and very vulgar to the point our service manager turned the phone call over to me.So I contacted our representative for service contracts and got the problem covered When I told her that we got the issue covered and all she would have to pay is the $deductibleShe then became very rude and told me she was not going to pay anything.I was off the next day, so she contacted my sales manager [redacted] and gave him the riot act At the end of the conversation, [redacted] agreed to pay the whole bill just to make her happy She declined and said she would rather take it somewhere else and demanded that we refund the total amount she paid for her service contract She picked up her vehicle before we were done with it Again very rude and vulgar, we even filled her tank for her, to try and make her happy.As far as the AC condenser/cooler unit needing replaced, we had no knowledge of that until we received this complaint I asked our service manager if this would be a covered component and he was pretty sure it would be covered I called [redacted] to tell her the good news and she hung up on me.With all things considered [redacted] needs to understand she bought a used vehicle They DO require maintenance, and parts can and do fail.I feel that Valley Auto Liquidators went OVER above and beyond to satisfy her, trying to fix a problem she had after owning the car for almost a year.As stated in her service contract, she can cancel the contract at any time, the cancellation refund will be prorated according to the time/mileage at the date of cancellation The refund will go to her lien holder in accordance with the terms of the contract.Thank You, [redacted] General ManagerValley Auto Liquidators

Complaint: [redacted] I am rejecting this response because:The personal email Valley Auto Liquidators sent me on April 7th states clearly that the payments will be higher than the ones I agreed to in the contract I signed on March 30th Valley Auto Liquidators has not provided me with any other written information about any other financing after the original financing that did not fall throughIn this complaint I have included a picture of the payment amount on the contract I signed along with the personal email I received from Valley Auto Liquidators and what Washington state specifies on their website about changing the terms of a contractThis can also be viewed at www.atg.wa.gov/buying-precautionsThis should clear up any misunderstanding that Valley Auto Liquidators might have about the payment difference they are trying to charge me without me agreeing to the new termsThat being said I would like Valley Auto Liquidators to return my down payment to me immediately before trying to renegotiate any further as specified under the Washington State Consumer Act considering they could not locate financing that meets all the terms of the contract within the business days as specified by the state of Washington Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I returned the vehicle because that is what my contract specified to do if the financing did not go through so that is what I didThe in house financing that your company told me they put the financing through after the one through the credit union did not go throughThis also does NOT meet the terms of my contract because according to your email the payment with the in house financing would be higherI do not agree to any of this and according to Washington State you have day to establish financing according to the terms of my contract or the car will be returned to the dealer and my down payment will be returned before your establishment attempts to negotiate a new dealWhich you are far past your days and have refused to give me back my down paymentI have no interest in renegotiating a deal with you and would like to return my down payment immediately as the law specifies and resale the vehicle to someone who wants it and will be happy with whatever deal you make with themI repeat I will not sign a new contract or agree to any new termsThe deal is off! Sincerely, [redacted] ***

This matter has been resolved already We unwound the deal

04/12/ Revdex.com Re: *** *** To Whom It May Concern; I think Ms*** did not read our last response. The terms of the contract have been accepted as originally agreed. We advised her she had another option through a credit union, not that the terms were not being accepted. The payment amount, rate, term are all as signed and agreed to by her and her co-buyer. She has not been asked to renegotiate or sign a new contract. She was not asked to return the vehicle because as we stated before, she was advised we were going to carry the contract in-house if she chose not to resign through the credit union at the higher interest rate. She was advised there was the option to sign through the credit union as a courtesy of full disclosure, not as an option to ‘unwind’ the deal as stated before, we had accepted the terms as written We are fully aware of what the laws are in regards to ‘bushing’ in Washington State. She is in conflict with her statement that we did not contact her within the time frame allowed by state law. She clearly states we did contact her, otherwise why would she think she should return the vehicle? In summary, the contract stands as signed. No money will be refunded, the deal will not be rescinded and they will be held to the terms agreed to Respectfully, Jeremy A*** General Manager

On Oct 5, we replaced Battery, Radiator, and Thermostat
On Oct 23,we replaced water pump
If Ms*** was having problems with the parts that were installed, Ms*** should have contacted us so that we could have addressed the issues and not wait a year later to contact us
If Ms
*** would have brought it to our attention sooner we could have possible fixed the issues
Concerning the chrome rimsI am more than willing to sell them to get as much money as we can for them to adjust the cost of what was sent to collectionsBut, Ms*** would still need to cover the difference of what I receive on the sale of the rims
The $owing on the account was for the down payment of the vehicle when Ms*** purchased the Van
The account has been sent to collections and she will need to address the owing balance with them
If you have any other questions please feel free to contact me at any time,
Jeremy A***
*** ***

RE: [redacted] / Complaint #[redacted]To Whom It May Concern:My name is [redacted], General Manager at Valley Auto Liquidators.  This letter is in response to [redacted] complaint.[redacted] bought her vehicle on October 7th, 2015.  At the time of sale she signed many...

documents expressing the vehicle was sold “AS IS”.  She called us sometime after the purchase claiming that another shop had told her that she had a minor power steering leak and she had a starting issue.  The starting issue was not covered under her extended service contract.  This was 10 months after she had purchased the vehicle.  We explained that she had purchased the vehicle “AS IS” and the service contract does not cover wear items.  She became upset and we agreed to fix her starting issue at no charge to her.  We also said we would take a look at her power steering issues.She dropped the vehicle off to us on September 3rd, 2016, even though her appointment was not until September 7th.  We looked at her vehicle on September 7th and found that it was not a power steering leak, but rather a transmission cooler line leak.Our service manager attempted to get it covered under the service contract and they denied the claim. Our service manager then contacted [redacted] and informed her of the situation and if she wanted to have us fix the issue.  Her total cost would be $185.00 plus tax.  She became irate and very vulgar to the point our service manager turned the phone call over to me.So I contacted our representative for service contracts and got the problem covered.  When I told her that we got the issue covered and all she would have to pay is the $100.00 deductible. She then became very rude and told me she was not going to pay anything.I was off the next day, so she contacted my sales manager [redacted] and gave him the riot act.  At the end of the conversation, [redacted] agreed to pay the whole bill just to make her happy.  She declined and said she would rather take it somewhere else and demanded that we refund the total amount she paid for her service contract.  She picked up her vehicle before we were done with it.  Again very rude and vulgar, we even filled her tank for her, to try and make her happy.As far as the AC condenser/cooler unit needing replaced, we had no knowledge of that until we received this complaint.  I asked our service manager if this would be a covered component and he was pretty sure it would be covered.  I called [redacted] to tell her the good news and she hung up on me.With all things considered [redacted] needs to understand she bought a used vehicle.  They DO require maintenance, and parts can and do fail.I feel that Valley Auto Liquidators went OVER above and beyond to satisfy her, trying to fix a problem she had after owning the car for almost a year.As stated in her service contract, she can cancel the contract at any time, the cancellation refund will be prorated according to the time/mileage at the date of cancellation.  The refund will go to her lien holder in accordance with the terms of the contract.Thank You,[redacted]General ManagerValley Auto Liquidators

This matter has been resolved already.  We unwound the deal.

Complaint: [redacted]
I am rejecting this response because:The personal email Valley Auto Liquidators sent me on April 7th 2017 states clearly that the payments will be higher than the ones I agreed to in the contract I signed on March 30th 2017. Valley Auto Liquidators has not provided me with any other written information about any other financing after the original financing that did not fall through. In this complaint I have included a picture of the payment amount on the contract I signed along with the personal email I received from Valley Auto Liquidators and what Washington state specifies on their website about changing the terms of a contract. This can also be viewed at www.atg.wa.gov/buying-precautions. This should clear up any misunderstanding that Valley Auto Liquidators might have about the payment difference they are trying to charge me without me agreeing to the new terms. That being said I would like Valley Auto Liquidators to return my down payment to me immediately before trying to renegotiate any further as specified under the Washington State Consumer Act considering they could not locate financing that meets all the terms of the contract within the 4 business days as specified by the state of Washington. 
Sincerely,
[redacted]

Revdex.comRe: [redacted]To Whom It May Concern;At the time of sale to Ms. [redacted] and Mr. [redacted] it was made VERY clear through several differentsigned disclosures the vehicle they were purchasing had prior fire damage.I have enclosed copies of these documents signed by both parties...

acknowledging this. Fire damage isnot a brand on the title as Ms. [redacted] states, but we ensure all parties have full knowledge of anydamage we have knowledge of at the time of sale.Mr. [redacted] and Ms. [redacted] recently came in to Valley Auto Liquidators to trade the vehicle in and wetold them we would absolutely take the vehicle in on trade. However, due to the excessive amount ofmiles they have added to the vehicle and the fact they had recently purchased said vehicle with minimaldown payment, the negative equity owing on the vehicle would not allow us to come to the terms theywere requesting, i.e. lower their monthly payment.While I understand their frustration at not being able to trade the vehicle in on the terms they want,Valley Auto Liquidators has done absolutely nothing wrong and it was made VERY CLEAR the vehicle hadthe prior fire damage.We are still willing to take the vehicle in on trade, if they are willing to adjust their requested terms, i.e.raise their payment expectation or pay additional down payment we are more than willing to assistthem.Respectfully,Jeremy A[redacted]General Manager [redacted]PLEASE SEE ATTACHED[redacted]

Complaint: [redacted]
I am rejecting this response because:I returned the vehicle because that is what my contract specified to do if the financing did not go through so that is what I did. The in house financing that your company told me they put the financing through after the one through the credit union did not go through. This also does NOT meet the terms of my contract because according to your email the payment with the in house financing would be higher. I do not agree to any of this and according to Washington State you have 4 day to establish financing according to the terms of my contract or the car will be returned to the dealer and my down payment will be returned before your establishment attempts to negotiate a new deal. Which you are far past your 4 days and have refused to give me back my down payment. I have no interest in renegotiating a deal with you and would like to return my down payment immediately as the law specifies and resale the vehicle to someone who wants it and will be happy with whatever deal you make with them. I repeat I will not sign a new contract or agree to any new terms. The deal is off! 
Sincerely,
[redacted]

Revdex.comRe: [redacted]To Whom It May Concern;Ms. [redacted] was contacted to advise her of two (2) options for the financing of her vehicle purchased atValley Auto Liquidators. She was advised her loan had been approved through a different credit union,although it was approved at a higher...

rate. We offered to lower the price of the vehicle to keep hermonthly payment rate at the originally signed payment due to the increase in interest if she chose to gothrough the credit union.OR, Valley Auto Liquidators would honor the original terms of the contract and carry the vehiclefinancing in-house, as it is within our right to re-assign the contract as long as the terms of the contractremain the same. At no time was she told or led to believe we would not honor the original terms of thecontract she signed.As far as the vehicle goes, Ms. [redacted] took delivery of the vehicle on the day she signed the contract. Sheand her father left the vehicle on our lot as no one would take the keys from her as there is no "coolingoff period" allowed by state law. She has been advised the vehicle is in jeopardy of being towed byTarget (whose parking lot we moved it to, due to space restrictions). She needs to pick up her vehicle,we will not be held responsible for any towing and/or impound fees.The contract price, rate, term are all exactly as signed. If the payments are not made in accordance withthe terms of the contract, it will be repossessed and Ms. [redacted] will be responsible for any deficiency ofthe re-sale of the vehicle, if applicable, in accordance with state repossession laws.She has not been bullied, we are not making unreasonable demands. She is simply being held to theterms of the contract she signed. ·Respectfully,Jeremy A[redacted]General Manager

Complaint: [redacted]I am rejecting this response because: To clear things up I called and spoke to [redacted] last week in regard to their response, who stated that he wrote this response himself and not [redacted]. I have yet to ever speak to [redacted]. I asked [redacted] to have him call me when [redacted] told me that there was nothing that they could do for me which lead me to writing the review. NEVER did he offer to pay for the bill, and if that is the case that was one of the things I requested so that shouldn't be a problem. Also, I did speak last week with [redacted] the owner who stated that they record all the calls and have a log of them, which will also clearly show that I never spoke to [redacted] at all.
In addition, I never once became vulgar, and I don't appreciate being made out as such. You can try to make it sound you went over and beyond for me which is a false statement. I made arrangements to drop my vehicle off early when [redacted] insisted of their own shop looking at it. I live out of town so needed to drop it off a few days early which I was told wasn't a problem at all. They did fill my tank, however my tank was already more than half full at the time. I also did thank them for that.
I was also never told that my warranty would cover it or I would have taken that route, and you were fully aware that it was the transmission cooler (which is a COMBO with the AC condenser) that was leaking because I even e-mailed [redacted] the quote from [redacted] saying as such. Since they claim they tried to do everything for me then it shouldn't be a problem reimbursing me for the fix. I have been without my vehicle for going on a month, give or take a few days I had in between. It is currently at [redacted] getting the fourth cylinder in my engine replaced since it is not firing correctly. They are also finishing the transmission cooler replacement because the AC needs to be recharged and filled (which needed to be disconnected and emptied before the repair. I e-mailed receipts of the total cost of the repair last week.
The reason I am so mad is because when signing papers [redacted] made it sound like my warranty covered issues like this. I tried working with you all but nobody ever got back me, wrongly diagnosed my vehicle, did not bolt back on skid plate or put the pins in my bumper (AND YES THEY KNEW I WAS COMING TO PICK IT UP, LOOK BACK ON YOUR PHONE CALLS, that is nonsense saying that you weren't finished with it. I never gave authorization to fix, you were evaluating and [redacted] said it was done and ready if I wanted to pick it up or if I wanted him to fix (something that wasn't even wrong I might add) then he would order the parts. That cost would have been $185 + tax which they never offered to pay and I was told my warranty didn't cover BY [redacted]. I told him I would first speak with [redacted]). Don't put words in my mouth that I did not say.  I would like to be reimbursed for the fix which came out to $208+ change, along with what [redacted] might charge. You can call and speak with them.
 
Sincerely,[redacted]

Valley Auto Liquidators is the perfect example of a scam dealership.
I would caution anyone who is thinking of buying a car from them to think again and then run in the opposite direction. I have never been treated so rudely and disrespectfully from an adult, much less a company that makes the majority of its' money thru customer satisfaction. Besides their motto "We never lose a deal", which in most cases means locking a customer into a contract that can be changed at will, and the fact that they price their cars 4,000-6,000 over the actual car value, the entire car buying experience with them was incredibly stressful, confusing, and took over 3 weeks to finalize. Mind you, this was not only my personal experience with them but also the experience of multiple customers, which I found out after dealing with them. I would like to mention one employee in particular that was extremely disrespectful to me as a woman and as a customer. Their finance guy Jeremy was incredibly difficult to work with, threatening and throwing fits like a child. Hopefully, they realize that by simply being respectful and honest to their customers they can improve their business. In conclusion, DO NOT buy a car from VALLEY AUTO LIQUIDATORS unless you want to deal with a screaming baby as well.

ill give it to them they did everything to try and push me to write a good reveiw and keep me happy.. like helping me fix a p.o.s. they sold me, that was nice. when I got out of the car I bought here and went to get my gap insurance check they told me 3 weeks... then they tried to tell me no the check doesn't go to me and goes to the bank, and if I can provide prof it goes to me they will sign the check over. so I had to do they're job and run back and forth from them to the bank to get prof that it actually does go to me.. they then said 2 more weeks..I call today cause 2 more weeks is the 27th .. and get this someone that "writes checks" (cause no one else there can?! not even the finance guy haha) decided to go on vaca and no one else there can write me a check.. HAHAHAHA! gotta love shady places.. steer away and beware.. seriously.

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Description: Auto Dealers - Used Cars, Auto Dealers - Online, Auto Repair - Maintenance

Address: 13818 E Sprague Ave, Spokane Vly, Washington, United States, 99216-0814

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