Valley Gaming & Billiards Reviews (2)
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Valley Gaming & Billiards Rating
Description: Furniture - Retail, Games & Supplies, Spas & Hot Tubs - Dealers, Stools
Address: 10826 Olson Dr Ste B, Rancho Cordova, California, United States, 95670
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I am rejecting this response because: we do not have a credit from this company. You can see in the attachment that we were not credited any amount from his company. the first page is credits and there is nothing even matching the amounts he says he credited.
Review: Placed an order with Valley Gaming for two custom bar stools on 10/20/13, approximately 4 to 6 weeks for delivery, no refunds. Paid for in full. As of 2/7/2014, 15 weeks later, we still have not received our bar stools. We have been calling since Christmastime trying to find out an approximate date we will receive our bar stools. We are given different excuses every time and never given any kind of an answer, i.e., Oh, I forgot the factory is closed (that one has been used at least 3 times), I'll call them as soon as they're open again and call you back, or Maybe it's on the shipment that just came in, I'll call you back. Excuse after excuse after excuse. Not once have we received a phone call from anyone after they've said they would call. We have to chase them down and are always put off until another day. We've tried leaving messages for the owner and he will not call us back. We've tried asking for our money back and were told no refunds. I can see not giving a refund if we just changed our mind or something, but they can't just keep our money indefinitely and never provide the product we paid for!!Desired Settlement: We would like our money back at this point. We have doubts that our order was ever placed to begin with based on the fact that manager [redacted] can never give us a straight answer as to what is going on.
Business
Response:
These were custom build to order barstools that were delayed due to some back ordered componets. Our warehouse manger has confirmed there arrival, and also scheduled for delivery. This is the second order placed by this customer. The first order showed up very fast. Our supplier also were closed for over two weeks during the holiday. Our typical lead time is 4-6 weeks, but can be delayed because of the manufacture or supplier. This is clearly printed on the order form each customer signs.