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Valley Homes, L.L.C.

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Valley Homes, L.L.C. Reviews (1)

Review: We purchased our house at the end of August 2012. We have a year warranty on the house. We have been calling for a few different issues that we have had to call about (leaky roof, AC Unit and drywall). Every time we try to call we get the following "yeah, I'll get right on that and I'll give you a call back." Days go by until we finally have to call again. If we leave messages, we don't get called back. For our AC unit. We were supposed to be called this past week on Tuesday or Thursday so the guy could come by and fix our AC unit. No one called and no one showed up. We waited at home both days. We have a day set up next week that we were told our drywall would be fixed so we have been trying to call and confirm that. Talked to [redacted] and he said he'd get back to us. Haven't heard from him. So At this point I don't know what is going on.Desired Settlement: We just want what is covered under our warranty to be fixed, and for Valley Homes to be reliable about it.

Business

Response:

Valley Custom Homes sold the purchaser a home with a warranty of 1 year. Project manager has been there to do repairs to a few items himself, roof issue mentioned was taken care of several months ago and within a few weeks of their call, as it was not a major or damaging issue. New issues have arisen and Project Manager has contacted owner to inform them that we are on top of it. There has been an issue with the HVAC part needing to be replaced being on back-order, also the HVAC company OWNER personally went out, and made sure it was working adequately until he can get the part replaced. None of these issues are an immediate danger to the purchasers or the home itself. HOWEVER we are working on getting these issues resolved, every client is important to us, as is maintaining a positive company image within the community. We will see these issues through and make sure the purchaser is satisfied. Sincerely, [redacted] Project Manager Valley Custom Homes LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted]

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Description: MODULAR HOMES, CONTRACTORS - GENERAL, BUILDING CONTRACTORS, BUILDINGS-PRE-CUT, PREFAB & MODULAR -DEALERS

Address: 2950 South Main Street, Harrisonburg, Virginia, United States, 22801

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