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Valley Honda Reviews (36)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am aware of the "process" of trading a car I don't have the money to pay for a second car, not even for a couple months to make the bank happy to trade I know that is what I originally asked for But, I have added my bills and I don't even make enough to pay for bills, add to that everything for my daughter and her school and food and her lunch and supplies My insurance went up to over $now that I had to put both cars on it even though one isn't drivable I have spoken to a lawyer about the car from [redacted] , and I spoke with [redacted] They gave me a Carfax with no problems with the car I am disgusted with the way the salesman I worked with acted The one who was getting paperwork ready was going so fast to get me out of there he messed up half a dozen before he printed the right one They were wrong and I am upset that Honda didn't even mention or apologize for how their salesman acted to get a car sold I didn't deserve the treatment I got from both of them when I called back to talk with them after speaking with the bank I have a bankruptcy lawyer and I have others on my side I want nothing to do with this business any longer and I will get my life back together and I have told others what I went through and how I was treated The manager of Honda wasn't there to see how they were acting but he should know because salesman all act like thatThey are after money and don't care about anything else That's salesman anywhere I am dropping it and I hope they start thinking before they act when it comes to situations like this When a person goes to a car dealership to buy a "reasonable priced, reliable vehicle" and I told them multiple times I could not afford the car it should have stopped there Stop pushing something on someone who doesn't want it nor can afford it I don't know why any bank would approve a single mother making what I make a loan that size when I still had a personal loan on the credit report and a second car loan anyway I appreciate the dealer offering to trade the car but I have since decided that won't even help my situation The salesmans attitudes, demeanors, and approach to selling cars need to change It's not like I went in there saying I make $a week give me a car and I don't care how you get it for me just get it, this would be different I know some people don't care about their credit and they don't care how they get a car I didn't want this Never asked for it Regards, [redacted] ***

To whom it may concern:This letter is in response to Revdex.com complaint # [redacted] filed against Valley Honda.We are not intending to deceive the customer or intentionally delay resolution of this matterWe are trying to make a good faith effort to resolve this matter as quickly as possible and have attempted to refund the customer what he is owed.We issued a replacement check to the customer to the corrected address on 2/19/in the amount of $10,which is the amount of his initial deposit on 12/8/minus our stop payment feeAs of 3/7/15, this check has yet to be cashedThe customer's initial deposit was $10,070, not the $10,which is being claimedI've included a copy of our check receipt in this correspondenceI have no interest in dragging this dispute any further and would encourage the customer to deposit the check that was issued.I would encourage the customer to contact me directly with any other issues.Sincerely, [redacted] General Manager Valley Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
March 13, 2015Ms*** I stand corrected on the amount of the cashier's check. After reviewing the receipt, it confirmed the amount of $10,070.00. However the check in the mail has not worked. I have checked my mail (*** *** ** *** *** *** *** *** *** *** ***)everyday since February 19, since receiving Mr*** ***'s email noting the check was in the mail. As of today March 13, 2015, I have not received my money. It could have been easily sent with a signed for receipt for $and this would be over. My complaint cannot be closed until I've confirmed with you my money has been returned. PSLet me know as I'm open to a wire into my Chase account. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On December 20, 2014, in my reply to salesman *** *** who assisted in this effort to purchase the car in question, I requested a full refund and I also requested it be mailed to my mailing address *** *** ** *** *** *** *** *** *** *** *** I only asked the car be registered to another address. All correspondence to the dealership was forwarded from the *** ** *** ***address. Further, at no time was I informed the check was mailed to another address. I only heard it was in the mail. I have the emails to prove my claim. I heard from the dealership after I filed the complaint with the Revdex.com and was informed via voicemail there may be an address issue. I checked my other address and found the check, the amount was $10,070. This amount is $less than my cashier's check. I called to say I found the check and would be depositing it. Mr *** stated he was canceling the check and will send out another check. In the business response to you, they don't mention the check was $less than my cashier's check, neither did he tell me on the phone he was taking a stop payment fee from my money to do a new check. It has been over months and as of today 2/26/I don't have my money. I emailed Mr*** on 2/25/and 2/26/to say so. He said in his reply to my email the check was mailed on February 19, without disclosing the amount. I feel I'm being jerked around and made to suffer needlessly because the dealership had the information needed to correct this situation on 12/20/2014. Please have them send me what I'm owed, $10,170.00. Thanks for your efforts. Sincerely, ***

Initial Business Response /* (1000, 5, 2015/03/12) */
My name is *** *** and I am the owner of Valley HondaI would first like to say how much each of us here at Valley Honda enjoyed working with the complainant and frankly how surprised we are to have received this complaintEach of us care
deeply about serving complainant and believe that we did everything possible to explain the damage complainant has done to her engine
First of all, there will be no public record of any 'faulty' engine for the vehicle as I believe that repairs to our client's vehicles are private and do not allow any public reporting of service work performed here at Valley Honda
On 3/2/2015, complainant came to Valley Honda with her vehicleShe stated that the oil light was going on an off and that her engine was knocking (making loud noises)She also stated that despite the oil light being on and the loud noises from coming from her engine, she had driven her parents to O'Hare airport and back all the way from *** IL in this conditionWhen Valley Honda master technician *** *** examined the vehicle, he heard the loud knocking noise coming from the engineComplainant confirmed that this noise was present when she was driving the vehicle prior to bringing it to Valley Honda*** proceeded to drain the oil from the engine and found that there was LESS THAN A COFFEE CUP amount of oil that drained from the engineA vehicle that has the proper amount of oil in the engine will have to quarts of oil that will drain from the engine (I would estimate that to be about - coffee cups)Needless to say, complainant had admittedly driven the car a long distance with virtually no oil in the engine
When *** drained the oil, he noted that the oil had a metallic appearance (shiny) to it which was caused by the engine becoming very hot (hence the loud knocking noise) and compromising the internal integrity of the engineThe amount of oil drained from the engine (less than a coffee cup) and metallic appearance of the oil were reported to Valley Honda service advisor *** *** *** *** interpreted this report from *** to be metal shavings and this description was later clarified for complainant by technician *** *** Regardless, in my discussions with technician *** he clearly observed metallic substances from inside the engine which caused the oil to have a shiny, metallic appearanceHe also confirmed that there was less than a coffee cup amount of oil that drained from the engine
In our discussions with complainant, we stated that driving a vehicle in this condition and with a loud knocking noise coming from the engine would have compromised the integrity of the engineWe firmly stand by that diagnosis, although there was no way for us to determine the extent of engine damage since complainant did not authorize us to do any further diagnostic work by opening up the engine and examine it internallyWe explained that the vehicle may still operate but we could not estimate if or when the engine may failComplainant asked us to re-fill the engine with oil, which *** did
Complainant requested to look at a new Honda vehicle and proceeded to work with our sales department to purchase a new vehicleWe honored this request and complainant proceeded to select and contracted to purchase a new vehicleComplainant requested multiple accessories to be added to the purchased vehicle at an additional cost, which Valley Honda installedHowever, complainant stated that she did not want to take delivery until all accessories were installedWe honored this requestAdditionally, complainant required financing and signed a credit authorization so that financing could be obtainedComplainant later elected to cancel the purchase and despite the high cost of accessories added to the vehicle, Valley Honda did not attempt to obtain reimbursement of this cost from complainantOur purchase contract would have allowed us to hold complainant to the contract or be made whole given the cost of accessories already installed
Valley Honda does not agree with the diagnosis obtained by a competing Honda dealership who never had an opportunity to experience the condition of the vehicle when it arrived at Valley HondaThey did not hear the knocking noise of the engine when it arrived here and did not see how little oil was in the engineThey could not have seen the metallic appearance of the oil because the oil had been drained and fresh, virgin oil was refilled in the engine and would have circulated through the engine and filter
In summary, Valley Honda would be most pleased to work with complainant to address this situation in a manner that would please complainantHowever, we did everything to explain to complainant that we could not know the extent of the damage to her engine, how it has been compromised and when it might failI feel that we have been very honest and forthright with our diagnosisImagine that we simply put oil back in her vehicle and sent her back on the road only to have her engine failWhat would be the reaction of complainant then? This would, in our opinion, put complainant in a very dangerous positionCertainly, complainant would have held Valley Honda responsible for such behaviorWe would never have done such an irresponsible thing to complainant
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with Vally Honda's responseThe only problem is I can not prove the amount of oil that was drained out because I was not present or shown the amountI can however prove there to be no metal shavings in the oil, since they never changed the oil filter, I still have the oil filterThere is no way for me to prove without taking my engine apart that Valley Honda was incorrect with their diagnosis of my engine and in fact they just jumped to a conclusion off of an assumption
Yes I had stated that my oil light briefly came on for no more than seconds on separate occassions days prior to bringing the car in, but that the oil life of my car stated 40%I never reported a loud knocking noise, I reported a grinding noise at only RPM'sThe sound did not continue or begin it was only at RPM's
I was given options from the dealership, replace with a used engine, replace with a new engine, buy a new vehicle, or continue to drive the carLooking at the price of each and taking into account the warranties involved with the lifestyle I live that I depend on a car everyday only left me with one choice to purchase a new vehicle
The dealership thought I would trade in the car since I requested a quote of a trade in valueWhen they said only $I said no I would keep my car and not use it as a trade inAt no point did I ask them to refill my engine with oilThey did that on their ownWhich is probably why they were so careless and overfilled it by inch up on the dipstick which the other dealership I took it to noticed and informed me was much worse for my engine
When ever I have purchased a new vehicle the dealership has always had all accessories added to the vehicle prior to me taking ownership of the vehicleWhy would a person buy a vehicle, drive it away incomplete then have to turn around and schedule an appointment to have accessories added, that just makes no sense to meI purchased a vehicle with accessories not a vehicle and then accessoriesI would want a full product
It calls into question the way they do businessIf *** reports a aluminum look to the oil, why would a service tech assume metal shavingsThat is a far contrastAfter almost a full day there and them doing a trade in value, how did they not catch this? I felt uneasy about the way it was handled which gave me reason to get a second opinion on my car
That second opinion saved me $32,and me from throwing away a perfectly good, well maintained carIf there were metal shavings the filter still would have had some in it the following day when I drove it miles roughly to the other dealershipI still have the oil filter in my possession
The only reason that Valley Honda retracted their statement about the metal shavings in the oil is because I was a smart enough person to get a second opinion and not take their world as final
I would never, will never, and wouldn't recommend their business to anybodyI believe they are in their statments, they are reaching for words and excuses for their diagnosis
At this point neither they nor I can prove 100% because, neither party was present for both sides of the situationThey clearly won't take blame of their tech making a diagnosis and it is just his word against mine
I never wanted to buy a new vehicle and I only wanted my vehicle serviced thereI even told the sales person that I didn't want a vehicle, but that it was really the only option at the time until I got the second opinionHad I known it would have been a shame I would have not let Valley Honda do anything other than diagnosis my vehicle and I would have taken it to the other dealership immediately for a second diagnosis
I would like to just close this case out and just be more careful with who I do business with
It cost me full days, the cost of the service at the other facility, a rental car for a day, and my credit report having a hard pull on it
Final Business Response /* (4000, 9, 2015/03/16) */
Thank you for this opportunity to respond to the rebuttal from our client
Again, this complaint strikes us here at Valley Honda as simply confusingClient knowingly and admittedly brought Valley Honda a vehicle that had virtually no oil in the engine an engine that was, by her own admission, making a 'grinding' noise when it was brought hereOur technician noted that the engine was knocking when it arrived at Valley Honda consistent with the 'grinding' noise reported by clientWhen the oil was drained from the engine, it became clear to us as to the cause of the knocking noise the engine had virtually no oil in itClient admitted to driving the vehicle from Aurora to O'Hare airport and back in this condition with virtually no oil in an engine that was making a 'grinding' noiseValley Honda technician did NOT make a diagnosis and in fact requested permission to look further into the engine to determine the extent of engine damageClient did not authorize this and therefore no conclusive diagnosis could be made
Valley Honda stands firmly by our finding that client brought her vehicle to our service department with less than a coffee cup of oil in the engine and the oil had a metallic appearance to itI restate that this amount of oil and it's appearance (metallic appearance) were immediately reported to clientOur service advisor interpreted this report from technician *** Nickel incorrectly and corrected his description of the oil condition with client present (technician was present and also described to client the amount of oil that was drained from the engine)
Regarding the purchase of a new vehicle, Valley Honda regularly installs accessories on our client's new vehicles following a client's and Valley Honda's signed, bonafide contract to purchase and sell a new vehicleOnce accessories are added to a vehicle at a client's request, which substantially changes the invested cost of a vehicle, it is our expectation (and legal right) to hold a client to the purchase, as stated in our legal contract (Contract to Purchase Motor Vehicle)Client signed this legally binding contract and Valley Honda had every reason to believe that client intended to honor this contractHowever when client did not honor the contract, Valley Honda elected not to hold client to the contractIt is noteworthy that Valley Honda continues to hold a vehicle in its inventory that costs substantially more than other similar vehicles that have not been accessorized as requested by clientAs to the credit report, client specifically signed a credit authorization form authorizing Valley Honda to obtain credit information for her purchase considerationValley Honda does not obtain credit information about its clients unless specifically requested and authorized to do so
Finally, and in perhaps the shocking statement contained in client's rebuttal, client states that 'at no point did I ask them to refill my engine with oil.' Did client expect us to return her vehicle with no oil in it and put her vehicle and her life at risk? Valley Honda relied upon client's signed authorization to diagnose the knocking noise she reported when she arrivedAgain, imagine that we had not reported the metallic appearance of the oil and the fact that less than a coffee cup of oil was drained from her engine, then after returning her vehicle the engine seized-upWould she not have held Valley Honda responsible?
The only way to know if engine damage has occurred is to take the engine apart and examine itWithout question the engine was compromised, otherwise, there would have been no metallic appearance to the oil drained from it and no knocking noise coming form the engine while runningValley Honda urges client to determine if internal engine damage has occurred to determine of the vehicle is safe, under all conditions, for operation

2/20/15To whom it may concern:This letter is in response to Revdex.com complaint #*** filed against Valley Honda.The customer who filed the complaint contacted the dealership in December regarding a pre-owned Honda Accord that we had listed for sale that they intended to purchase
The customer lives in Louisiana and wanted to pay cash for the vehicleBecause of the highly unusual nature of the transaction, we requested that the customer make full payment of the vehicle prior to the dealership mailing the customer the sales agreement and vehicle title for them to sign.The customer did send the dealership full payment for the value of the vehicle with a combined credit card and cashier's checkUpon receipt of the money, we mailed the sales documents and vehicle title to the customer to the address supplied by the customerThe customer then decided not to purchase the vehicle for the reasons outlined in the customer's complaintBecause possession of the vehicle title indicates ownership, we indicated to the customer that we would refund the full value of their money as soon as the vehicle title and sales documents were returned to the dealership.The customer did mail the title and sales agreement back to the dealershipWe refunded the $2,credit card deposit immediately, which is not being disputedOn 1/12, we mailed a check for the balance ($10,070) back to the customer to the address where all other correspondence had been addressedA copy of that check is enclosed.Until receipt of this complaint on 2/17, I had considered the matter closedAfter receipt of the complaint, we realized that the check that we issued to the customer on 1/was never cashedAs evidenced by the customer information on the Revdex.com complaint, the current customer address is different than the address where all of our prior correspondence had occurredThe change of address had never been communicated to the dealership.Because of significant fraud concerns, we agreed to issue a replacement check after we asked our bank to put a stop payment on the first checkOn 2/19, a check for the full balance minus the stop payment fee from our bank was mailed to the customer.Please let me know if there are any additional questions or if more explanation is needed.Sincerely,*** *** Valley HondaGeneral Manager

As we are concerned about the complainant and her child, we feel this is a case of buyer’s remorse, which is a sense of regret after having made a purchase of an expensive item such as a car or house As the complainant states, she was shown an AutoCheck report showing her trade was in an
accident which significantly reduced the value of her vehicleThe trade was not originally purchased at Valley and this subject should be addressed by the selling dealer and the complainant Should the complainant wish to trade the vehicle they purchased from Valley on a less expensive vehicle, she may contact me directly and I will explain the process to the complainant As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s) Please feel free to contact me should you require additional information or assistance Regards,*** ***, Managing Partner and General ManagerValley Honda*** *** *** *** ** ***###-###-####

10/30/
To whom it may concern:
This letter is in response to Revdex.com complaint #*** filed against Valley Honda
The customer is correct in her assertion that she placed a $deposit to secure a vehicle prior to her actually purchasing the vehicleWhen she returned
to complete the paperwork, the $deposit was applied as cash down on the contract which reduced her monthly payments
Had she asked for the $to be refunded to her as opposed to be used as a down payment, we would have certainly done so since this had no impact on the selling price of the vehicle, it only impacted the amount financedThere would be no incentive for the dealership to deceive or mislead the customer had she requested the deposit not to be included in the sales contract since this had no impact on the profit of the sale
I have interviewed all dealership employees involved and am confident that there was no wrongdoing by any dealership staffI have spoken to the customer, as has the General Sales Manager and both sales consultants involved to try and satisfactorily come to a resolution but have been unsuccessful in doing so to this point
Sincerely,
*** *** General Manager Valley Honda

Good afternoon, First, I want to sincerely apologize for your treatment while in our dealership, we do not condone this behavior and want you to know it will be addressed. I appreciate you bringing this to my attention. At Valley, we pride ourselves in excellent customer service and will work to...

make sure this doesn't happen again in the future. [redacted]

3/20/15To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.Each pre-owned vehicle that we sell passes Pennsylvania State Inspection, and receives a 3-month/3,000 mile powertrain warranty. Any additional warranty can be purchased...

at time of delivery at the customer's expense.On March 17, 2014, the customer purchased a pre-owned vehicle from Valley Honda. The customer experienced a noise issue and brought the vehicle back to the dealership on April 15, 2014. The wheel bearing was repaired under repair order #[redacted] at no cost to the customer. We were under no obligation to fix the issue for free, since this was not a powertrain related issue, but chose to do so as a good faith gesture.The customer's assertion that the vehicle included a six month warranty is incorrect. As the enclosed document indicates, the customer acknowledged that they had the ability to purchase a Service Contract but declined to do so.Unfortunately, the issues that the customer is experiencing a year after purchase are not Valley Honda's responsibility. The customer was given the option to bring the car back to the dealership to have us diagnose the issue, but declined to do so.Valley Honda considers this matter to be closed at the date of this correspondence. Any follow up to this matter should be directed to me personally.Sincerely,[redacted]
General ManagerValley Honda

5/18/2017To Whom it May Concern,This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda on 5/13/2017.If I understand the complaint properly, the customer experienced issues with their brakes after an oil change and tire rotation that was performed by...

Valley Honda. While I don't believe there is a correlation between the two, I would be happy to discuss this with the customer, but this is the first that I am aware of an issue.The customer was also unhappy that there was a note left inside the vehicle indicating that any service bill would be refunded if they purchase a new car. I believe that this is a misunderstanding, since we leave the same marketing material in every vehicle. Customers are often reluctant to purchase a new car when they have just had service completed, so this offer is made to alleviate this concern. There was no intent to deceive or mislead the customer in this situation.As previously indicated, I don't believe that there was any poor workmanship in this instance, but in the interest of customer satisfaction and due to the customer's loyal history, I would be happy to discuss this issue with them to try to make them satisfied.Sincerely,Robert G[redacted] Valley Honda Owner

To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.We are not intending to deceive the customer or intentionally delay resolution of this matter. We are trying to make a good faith effort to resolve this matter as quickly as possible and have attempted to refund the customer what he is owed.We issued a replacement check to the customer to the corrected address on 2/19/15 in the amount of $10,035 which is the amount of his initial deposit on 12/8/14 minus our stop payment fee. As of 3/7/15, this check has yet to be cashed. The customer's initial deposit was $10,070, not the $10,170 which is being claimed. I've included a copy of our check receipt in this correspondence. I have no interest in dragging this dispute any further and would encourage the customer to deposit the check that was issued.I would encourage the customer to contact me directly with any other issues.Sincerely,[redacted]General Manager Valley Honda

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am aware of the "process" of trading a car.  I don't have the money to pay for a second car, not even for a couple months to make the bank happy to trade.  I know that is what I originally asked for.  But, I have added my bills and I don't even make enough to pay for bills, add to that everything for my daughter and her school and food and her lunch and supplies.  My insurance went up to over $100 now that I had to put both cars on it even though one isn't drivable.  I have spoken to a lawyer about the car from [redacted], and I spoke with [redacted].  They gave me a Carfax with no problems with the car.  I am disgusted with the way the salesman I worked with acted.  The one who was getting paperwork ready was going so fast to get me out of there he messed up half a dozen before he printed the right one.  They were wrong and I am upset that Honda didn't even mention or apologize for how their salesman acted to get a car sold.  I didn't deserve the treatment I got from both of them when I called back to talk with them after speaking with the bank.  I have a bankruptcy lawyer and I have others on my side.  I want nothing to do with this business any longer and I will get my life back together and I have told others what I went through and how I was treated.  The manager of Honda wasn't there to see how they were acting but he should know because salesman all act like that. They are after money and don't care about anything else.  That's salesman anywhere.  I am dropping it and I hope they start thinking before they act when it comes to situations like this.  When a person goes to a car dealership to buy a "reasonable priced, reliable vehicle" and I told them multiple times I could not afford the car it should have stopped there.   Stop pushing something on someone who doesn't want it nor can afford it.   I don't know why any bank would approve a single mother making what I make a loan that size when I still had a personal loan on the credit report and a second car loan anyway.    I appreciate the dealer offering to trade the car but I have since decided that won't even help my situation.    The salesmans attitudes, demeanors, and approach to selling cars need to change.    It's not like I went in there saying I make $350 a week give me a car and I don't care how you get it for me just get it, this would be different.  I know some people don't care about their credit and they don't care how they get a car.  I didn't want this.  Never asked for it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The only thing that was clearly explained at the time of purchase was that any and all issues that should arise with the engine and transmission would be covered under the four star warranty that I purchased through warranty solutions.  Only after calling the dealership multiple times (July 6, 2015; July 13, 2015; July 16, 2015; July 24, 2015; and August 6, 2015) to work the issue out between myself and the dealership was my phone call finally returned on August 8, 2015.  During this phone conversation, I was told that the warranty did not cover the issue that arose.  In my eyes, the dealership reneged on what I was told at purchase and should reimburse me for costs incurred.  I do not consider this matter a closed issue.  It appears that this is a common theme for this dealership.  A similar complaint was filed with the Revdex.com on a previous date.  Either the salespeople and finance manager do not fully understand what the warranties offer or they are purposefully being fraudulent.
Regards,
[redacted]

Ms. [redacted],It is Valley Honda policy to explain and price any and all service policy coverage options. This would, especially include the most comprehensive coverage available.It was carefully explained to Mr. [redacted] by Michael D[redacted] at the time of delivery that his options concerning service...

policy purchase included a five star option through Warranty Solutions. Mr. [redacted] found this option price prohibitive and declined. This option would have covered the transmission issue. Mr. [redacted] instead opted for a four star policy, also through Warranty Solutions. This was a less expensive option. It was clearly explained to Mr. [redacted] the differences in coverage between the two policies and again, reiterated to him by Mr. D[redacted] during their phone conversation on August 8, 2015 at approximately 9:30am.Valley Honda considers this matter fully addressed and closed. Thank you for your time.Steve W[redacted]General Sales Manager Valley Honda

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, I don't accept this because as previously stated I only gave permission for my credit to be checked on 5/13/2016 your salesman checked my credit on the other dates without my verbal or written consent. That's illegal and you're not acknowledging what you did. My request is for the other dates to please be removed. I have copies of my credit report that shows you submitted these applications for credit on these other dates. You said in the previous messages there were a couple of banks your company doesn't use but it shows that Valley put in a credit application for credit with my babe in it. Please remove the other dates from my credit reports. This is illegal. Thank you
Regards,
[redacted]

To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.The customer recently purchased a 2015 Honda Pilot from Valley Honda and purchased a remote starter along with the vehicle. Honda remote starters come standard with one remote....

The customer was under the impression that it came with two remotes even though this was never indicated to be true by any of our staff. The customer was upset when he realized that there was only one remote and we agreed to program the second remote for free if the customer purchased the remote as an act of good faith to resolve the dispute. That offer still stands but the customer has yet to take us up on it.I apologize for the misunderstanding and have attempted to resolve this matter. The Honda remote starter comes standard with one remote due to the excessive cost of adding and programming a second remote. I suggest that customer contact Honda directly if he has additional concerns about the contents of the remote starter.Sincerely,[redacted] General Manager Valley Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate your efforts in contacting the dealership, and am happy that they at least responded to you, although I would like to see proof of what they are saying.  I was told by Kelsey B[redacted]l upon purchase of the 2014 CRV that when I chose to turn in my lease, if I were to return to their dealership and purchase another vehicle that all fee's would be waived.  That's what I believed the entire time I had the lease.  That's why I returned to their dealership to turn it in and purchase something else.  If there were fee's due, then why wasn't I made aware of them before now?  Why did it take NINE MONTHS for Honda to send me a bill and why did the vehicle sit on their lot for 6 months without being turned in?  Why would they have taken my keys and transferred my tags if the vehicle wasn't going to be purchased by the dealership?  This is extremely disheartening.I have attached an email conversation between myself and Kelsey B[redacted]l the salesperson whom I trusted.  This email shows that I specifically asked her about additional fee's and said that I was willing to keep the CRV to avoid any fees.  She said that Valley Honda was going to purchase the car rather than turn it in and there would be no fees.  I hope you can help to resolve this matter.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See attached Credit reports.Regards,
[redacted]

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Description: AUTO DEALERS - NEW CARS, AUTO REPAIR & SERVICE

Address: 4173 Ogden Ave, Aurora, Illinois, United States, 60504-7109

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