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Valley Hospital Mental Health and Chemical Dependency Care

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Reviews Valley Hospital Mental Health and Chemical Dependency Care

Valley Hospital Mental Health and Chemical Dependency Care Reviews (7)

This hospital is a money hungry for profit business not looking to help it's patients. If they had a state plan it was an automatic 2 week treatment. I have private insurance but was asked to pay my bill by any means possible on the 3rd day of my 8 day treatment. Keep in mind this place is similar to a prison and my credit cards were considered contraband and sent home with a loved one. Then after refusing to pay because I wanted my insurance billed first they locked me in a room at discharge threatening me and saying I had to pay the bill even though I signed a contract stating "SEND BILL TO PATIENT".

Completely unerhical and illegal patient care. Beware.

I do NOT recommend this place, especially for female military personnel. I was here for a 30-day residential PTSD treatment mid-2013 when I was stationed in AZ. As a female, I was not allowed on the military unit, where the only therapist certified to do CPT works. I served in the US Army...with a lot of men. If I can bear arms and do the work the men in the military has to do, I think I deserve the same treatment. When I voiced my opinion, they wrote on my records that I have a sense of entitlement. They put me in the women's unit, where I received generalized group therapy. Whenever I was asked to share in group sessions, the therapists would tell me, "Your situation is unique," and move on.

For the first 3-weeks, I told Janice, the women's unit coordinator, that I was not getting the treatment I came here for. She then started meeting me one-on-one once a week for these sessions that didn't address my PTSD at all, but instead focused on anger management. Also, she never gave me a time to see her, so I had to keep checking in on her. It was highly disorganized.

As a result, I had Dr. G[redacted] put in an order for me to see Matt, the CPT-qualified therapist, but Janice and Kevin, the military unit's coordinator, ignored the order for 10-days. It was not until Chi, a therapist on the women's unit, put in a note to Matt personally, did he come up to see me. The funny thing is, the morning that I met him, Janice came up to me after breakfast and held my hand and said, "Honey, Matt's not seeing you. He specializes in combat PTSD. You have sexual trauma PTSD; he can't help you." About an hour later, Matt approached me. He told me it was his first time hearing about me and should have been informed that I needed his help. He told me CPT is a trauma-focused therapy, regardless of its nature. It was his last week there, but he was willing to meet me over the next few days. In the 2-days that I spent with him, I learned more than I had my entire stay.

Also, the military unit (AKA Freedom Care) is funded by an outsider, so we can get the treatment we need and go on excursions to help us re-acclimate to civilian life. We are supposed to be able to go on outings, including the gym; this was not offered to me until my last week when Amy, one of the workers, put in an order for me to go. She was asked to supervise me while I had my hour of exercise when I first met her, and she was surprised I never went on the outings. I knew about them, but Kevin always came up with excuses as to why I can't go. "There are only men there, and you don't have a female buddy to go with." As per US Army regulations, a female can have a male battle buddy as long as there is more than one male. "All the guys down in the Freedom Care Unit are doing chemical dependency (CD)." False. I met several my last week that have severe PTSD and was seeking both tracks of treatment.

During my last week, a soldier from my unit was sent here. He was required to attend CD classes when he was there for what they thought was bipolar.

All in all, it is impossible to get the care that you need. Voicing your opinions or requests would only result in retaliation through nonsense written in your records. That and they just don't understand people's personality. They constantly say that I isolate myself, but I'm an introvert. Forcing me to be around people is energetically-draining.

I took my daughter here for some extra support last month, the facility is very nice, the staff assisted me from beginning to end and were very open with communication. My daughter told me the food was delicious! She has been attending their outpatient program recently and really likes it. I really appreciate what Valley Hospital has done for us and would recommend them to anyone in need of these services.

I had a recent stay at Valley Hospital and I was pleasantly surprised. The staff at this hospital actually care about their patients. It was a very smooth admission process as well. I am happy to be feeling much better and I would recommend this Hospital to anyone.

I had a recent stay at Valley Hospital right before the New Year. If you are looking for a place to get better and on the right bath this is the place. They have down to Earth staff and excellent doctors who helped me through my entire stay. Really excited start my new life as well as attend their outpatient groups. I would recommend this Hospital to anyone in need.

I was a patient at Valley Hospital in the Women's unit in the fall of 2014. I was admitted on a voluntary basis but was threatened with involuntary commitment to [redacted] for being proactive in my own treatment and trying to contact my psychiatrist on the outside. Their patient advocates and social workers are a joke. There is such an abuse of power on all levels, from the techs who herded us from one useless group session to the next, to the medical director. I was promised the professionals treating me (psychiatrist, therapists, and medical doctor) would be available for one-on-one treatment. What I received was less than five minutes with the psychiatrist at a time, group sessions that did not touch on any of the issues I was dealing with, and ONE visit with the medical doctor upon my arrival. I got more from talking to other patients than I did from talking to the professionals at Valley Hospital. I tried to contact a patient advocate without any luck, so my next step was to contact my psychiatrist who I've been seeing on a regular basis for eight years. The medical director, Dr. [redacted], took notice and proceeded to use intimidation and threats of involuntary commitment. My husband was given false information about my progress through my treatment plan. I spent most of my time at Valley Hospital afraid...afraid that I wouldn't be with my family for a very long time, afraid of the power of these so-called professionals, and afraid for my mental and emotional health. When I was finally released I experienced paranoia beyond my imagination and fear of ALL medical professionals. Valley Hospital did more damage than good regarding my mental health, I am certain of that.One of the first things I did when I got home was research Arizona laws regarding involuntary commitment of patients so that I would never again feel as frightened and helpless as I did during my stay at Valley Hospital. If you or your loved one is in need of behavioral health or chemical dependency care, DO NOT take them to Valley Hospital.

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Address: 3550 E. Pinchot Ave., Phoenix, Arizona, United States, 85018


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