Valley Import Service

Complaint ID [redacted] First off we don’t care if your vehicle is worth $or $60kThat statement is far From the truthAnd as far as not making enough money off your vehicle, if that had been The case I would not had let you take it with a open invoiceWith a lot of labor and parts we replacedNot refunding any money backIt was brought to for oil leak And we held up are end on that issueAs far as the vehicle not running that is not true Husband told us the problem running did not start until she was on her way back homefrom [redacted] , nothing we did would cause vehicle not to run correctAnd the mass air sensorthat we replaced (and we did replace) was not even touched during the oil leak repair.We worked on the vehicle for solid day and then off and on during the first week it was hereWe had to take vehicle back out because we had finished checking everythingwe needed a lift for and we needed to get other vehicles in to work on and we told the husband this and he was fine with that I do agree with one thing they have to say I do wish we had pictures of the car setting out back to show it was not in the weeds and we were working on itIt was on the pavementHusband stated the day before the car was picked up to make a bill up for what they owed usWell the bill is still here and I have a lot of time and some parts in itIf the same thing happened at any other shop you could not even takethe car until the bill was paidAnd that brings me to another point most towing serviceswill not remove a vehicle from a business that has a open bill Not trying to be rude but if the customer does not want to refer anyone to us that is fine and I respect thatJust wish they would respect the fact we did no wrong and tried to help them out to find the issueBut that will not happenBut bottom line the vehicle was not leaking any oil any longer and I have a bill here that has not been paidSo I think I honored our end of the deal and repaired the oil leak and the customer did not honor there end and pay for time and parts we had in trying to find a problem we did not causeOur track record at this business is past excellent and you can ask anyone who comes here or sends people to us and to say we don’t service your car because of its age or how much money you haveI think the issue is not with usThank you Valley Import Service LLC vv

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowCould not have replaced sensor because the place I took it to replaced the same sensorI should have taken a picture of car setting in weeds in back of shopI guess he knew he wasn't gonna make a fortune on is because I didn't have money to fix at that timeI guess to this business if it isn't a $60,vehicle he could care less No, car didn't run good as he stated before leaving me sit in the middle of the road at 11:30pm I dro ve to [redacted] and noticed a slight missOn the way back it got worse and lost all power Var had not been driven in between getting it back and going to [redacted] At this point it doesn't matter, I just know I will not be going back and will not recommended any of my family or friends to go there eitherCar ran fine other than very small oil leak....no sensor lights on dashboard or anythingEverything went downhill after taking it to this shop

From: Valley Import [***t] Sent: Wednesday, August 10, 4:PMTo: InfoSubject: Response back to statement on work to Nissan AltimaID#***Vehicle was brought to us to check for oil leak, was told it was pouring out and had a big puddle of oil
under carAfter checking vehicle out the only leak we could find at the time was coming from the valve cover gaskets and was very small leakTold customer this is all we find at this time and it could be others but this would need to be repaired firstOil had run down behind and side of engine and could not tell if anything else was leakingCustomer brought in and we repaired April 2016. After repair we test drove and checked no leaksCalled customer it was ready, customer came and pickedup. A few days later customer called back and said it was still leaking oil and now worse than before. Customer brought vehicle back in on April 25th We checked out and the oil leak was not leaking badas statedValve cover gaskets were ok but a o ring on side of engine was leaking oil (small amount) we repaired o ringAs we stated before could have been more leaks besides valve coversWe test drove and was fine no leaksAnd also to make sure I cover this the oil level in the car was ok every time we checked itWe did not charge for o ring at this time cost was labor and part $Called customer to pickup it was readyCustomer came and picked up. So far we have replaced valve cover gaskets and o ring and only charge at this time was for valve cover Replacement. A week later or so customer called in and stated vehicle left his wife in the middle of the road at night. Told customer to bring in and we can check it out and he was complaining once again about a oil leak and it was pouring out of vehicleNote: not at any time did we see a leak that was bad or pouring oil out as customer is statingCustomer stated they did not have the money or time to mess with it at that time. I told customer to get it to me and would check out for themWe never told the customer that is was not our problemWhat we said was the vehicle stopping has nothing to do with installing valve cover gaskets and it ran great until that night, even beforeFinally end of June customer brought vehicle in to us. It would not run, it missed and backfired and sputteredFirst we checked for the big oil leak no leak found but a small drip on backside of valve coverReplaced under warranty no charge to customer. So we had three codes in computer for miss fireChecked plugs and coilsPlugs were fouled and had a bad coilInstalled coil and plugs still doing same thingWe took vehicle out back and parked on the lot (not in the weeds) we worked on vehicle between jobs and customer came in a few times and I told him this and he was fine with itWe noticed the manifold was getting very hot so we checked fuel pulled fuel sending unit out of tank and checked gasDid not have a odor of gas had bad gas, we pumpedgas out and replaced with a few gallons of fresh gasStill not differenceCustomer came back in and told us he had heard that the mass air flow sensor would fix this problem so we installed , did not fixWe told customer we are trying and be patient we would find problem and he said ok I will leave it. The next day customer came in and said he was picking car up and thank us for trying and to let him Know how much he owed us for the parts and time we had in it to find problemWe told customer we Would get back with on thatThen a few weeks later I receive this letter. Run down, First off and most important the oil leak was fixed we replaced valve cover gasketsNow customer wants money backThe leak we found was fixed so we are not refunding money backSecondAfter vehicle had stopped and it was parked for all that time before it got back to our shop how do we knowSomeone did not mess with something(not that is mattered that is not what it was brought to us for to start With) Third, no time did we put customer off , be dishonest, or replace anything that the vehicle did not NeedForth, I have a bill here for the customer for the amount of $for work being done not Related to oil leak we fixedSo if anything here customer owes us not the other way aroundWe are not a fault for anythingAnd we believe we are not getting the complete story on the car anyway before we evenlooked at it to start off with. Cars no different than any other products outYou can fix something today and something else goeswrong the next not even related to what you repaired Just to let you know what I mean, we fixed the oil leak and two days later there brakes are bad, our fault , no !! Same thing happened hereIf we did something wrong we would say soDon’t blame and say things that are not trueIf I told customers I did it for a favor for them or not my problemDon’t think we would stay very busyGod BlessValley Import Service LLC*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Could not have replaced sensor because the place I took it to replaced the same sensor. I should have taken a picture of car setting in weeds in back of shop. I guess he knew he wasn't gonna make a fortune on is because I didn't have money to fix at that time. I guess to this business if it isn't a $60,000 vehicle he could care less.  No, car didn't run good as he stated before leaving me sit in the middle of the road at 11:30pm . I dro ve to [redacted] and noticed a slight miss. On the way back it got worse and lost all power.  Var had not been driven in between getting it back and going to [redacted]. At this point it doesn't matter, I just know I will not be going back and will not recommended any of my family or friends to go there either. Car ran fine other than very small oil leak....no sensor lights on dashboard or anything. Everything went downhill after taking it to this shop.

Complaint  ID [redacted]    First off we don’t care if your vehicle is worth $10 or $60k. That statement is far From the truth. And as far as not making enough money off your vehicle, if that had been The case I would not had let you take it with a open invoice. With a lot of labor and parts we replaced. Not refunding any money back. It  was brought to for oil leak And we held up are end on that issue. As far as the vehicle not running that is not true Husband told us the problem running did not start until she was on her way back home. from [redacted], nothing we did would cause vehicle not to run correct. And the mass air sensorthat we replaced (and we did replace) was not even touched during the oil leak repair.We worked on the vehicle for 1 solid day and then off and on during the first week it was here. We had to take vehicle back out because we had finished checking everythingwe needed a lift for and we needed to get other vehicles in to work on and we told the husband this and he was fine with that      I do agree with one thing they have to say I do wish we had pictures of the car setting out back to show it was not in the weeds and we were working on it. It was on the pavement. Husband stated the day before the car was picked up to make a bill up for what they owed us. Well the bill is still here and I have a lot of time and some parts in it. If the same thing happened at any other shop you could not even takethe car until the bill was paid. And that brings me to another point most towing serviceswill not remove a vehicle from a business that has a open bill.      Not trying to be rude but if the customer does not want to refer anyone to us that is fine and I respect that. Just wish they would respect the fact we did no wrong and tried to help them out to find the issue. But that will not happen. But bottom line the vehicle was not leaking any oil any longer and I have a bill here that has not been paid. So I think I honored our end of the deal and repaired the oil leak and the customer did not honor there end and pay for time and parts we had in trying to find a problem we did not cause. Our track record at this business is past excellent and you can ask anyone who comes here or sends people to us and to say we don’t service your car because of its age or how much money you have. I think the issue is not with us. Thank you Valley Import Service LLC    vv

Review: Took my car to have a minor oil leak fixed, brougjt it home still leaking..actually worse than before, took it back and he told me he did me a favor by looking ot over again free of charge. Brougjt it home drove it 2 days later and totally stopped in tje middle of road at 1130 at night had to have it towed home then left it set for aboit a month and call import car and he basically told me wasnt his problem. Had it towed back to his shop and je parked it in the weeds for a month. Didnt fix oil leak, leaks toms of oil by just starting it. I never had a minutes trouble from the car until they worked on it. It os now at another dealershipDesired Settlement: Refund of my $500

Business

Response:

From: Valley Import [[redacted]t] Sent: Wednesday, August 10, 2016 4:42 PMTo: InfoSubject: Response back to false statement on work to Nissan Altima. ID#[redacted]Vehicle was brought to us to check for oil leak, was told it was pouring out and had a big puddle of oil under car. After checking vehicle out the only leak we could find at the time was coming from the valve cover gaskets and was very small leak. Told customer this is all we find at this time and it could be others but this would need to be repaired first. Oil had run down behind and side of engine and could not tell if anything else was leaking. Customer brought in and we repaired April 20 2016. After repair we test drove and checked no leaks. Called customer it was ready, customer came and pickedup. A few days later customer called back and said it was still leaking oil and now worse than before. Customer brought vehicle back in on April 25th 2016. We checked out and the oil leak was not leaking badas stated. Valve cover gaskets were ok but a o ring on side of engine was leaking oil (small amount) we repaired o ring. As we stated before could have been more leaks besides valve covers. We test drove and was fine no leaks. And also to make sure I cover this the oil level in the car was ok every time we checked it. We did not charge for o ring at this time cost was labor and part $85.00. Called customer to pickup it was ready. Customer came and picked up. So far we have replaced valve cover gaskets and o ring and only charge at this time was for valve cover Replacement. A week later or so customer called in and stated vehicle left his wife in the middle of the road at night. Told customer to bring in and we can check it out and he was complaining once again about a oil leak and it was pouring out of vehicle. Note: not at any time did we see a leak that was bad or pouring oil out as customer is stating. Customer stated they did not have the money or time to mess with it at that time. I told customer to get it to me and would check out for them. We never told the customer that is was not our problem. What we said was the vehicle stopping has nothing to do with installing valve cover gaskets and it ran great until that night, even before. Finally end of June customer brought vehicle in to us. It would not run, it missed and backfired and sputtered. First we checked for the big oil leak no leak found but a small drip on backside of valve cover. Replaced under warranty no charge to customer. So we had three codes in computer for miss fire. Checked plugs and coils. Plugs were fouled and had a bad coil. Installed coil and plugs still doing same thing. We took vehicle out back and parked on the lot (not in the weeds) we worked on vehicle between jobs and customer came in a few times and I told him this and he was fine with it. We noticed the manifold was getting very hot so we checked fuel pulled fuel sending unit out of tank and checked gas. Did not have a odor of gas had bad gas, we pumpedgas out and replaced with a few gallons of fresh gas. Still not difference. Customer came back in and told us he had heard that the mass air flow sensor would fix this problem so we installed , did not fixWe told customer we are trying and be patient we would find problem and he said ok I will leave it. The next day customer came in and said he was picking car up and thank us for trying and to let him Know how much he owed us for the parts and time we had in it to find problem. We told customer we Would get back with on that. Then a few weeks later I receive this letter. Run down, First off and most important the oil leak was fixed we replaced valve cover gaskets. Now customer wants money back. The leak we found was fixed so we are not refunding money back. SecondAfter vehicle had stopped and it was parked for all that time before it got back to our shop how do we knowSomeone did not mess with something. (not that is mattered that is not what it was brought to us for to start With) Third, no time did we put customer off , be dishonest, or replace anything that the vehicle did not Need. Forth, I have a bill here for the customer for the amount of $515.00 for work being done not Related to oil leak we fixed. So if anything here customer owes us not the other way around. We are not a fault for anything. And we believe we are not getting the complete story on the car anyway before we evenlooked at it to start off with. Cars no different than any other products out. You can fix something today and something else goeswrong the next not even related to what you repaired. Just to let you know what I mean, we fixed the oil leak and two days later there brakes are bad, our fault , no !! Same thing happened here. If we did something wrong we would say so. Don’t blame and say things that are not true. If I told customers I did it for a favor for them or not my problem. Don’t think we would stay very busy. God BlessValley Import Service LLC[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Could not have replaced sensor because the place I took it to replaced the same sensor. I should have taken a picture of car setting in weeds in back of shop. I guess he knew he wasn't gonna make a fortune on is because I didn't have money to fix at that time. I guess to this business if it isn't a $60,000 vehicle he could care less. No, car didn't run good as he stated before leaving me sit in the middle of the road at 11:30pm . I dro ve to [redacted] and noticed a slight miss. On the way back it got worse and lost all power. Var had not been driven in between getting it back and going to [redacted]. At this point it doesn't matter, I just know I will not be going back and will not recommended any of my family or friends to go there either. Car ran fine other than very small oil leak....no sensor lights on dashboard or anything. Everything went downhill after taking it to this shop.

Business

Response:

Complaint ID [redacted] First off we don’t care if your vehicle is worth $10 or $60k. That statement is far From the truth. And as far as not making enough money off your vehicle, if that had been The case I would not had let you take it with a open invoice. With a lot of labor and parts we replaced. Not refunding any money back. It was brought to for oil leak And we held up are end on that issue. As far as the vehicle not running that is not true Husband told us the problem running did not start until she was on her way back home. from [redacted], nothing we did would cause vehicle not to run correct. And the mass air sensorthat we replaced (and we did replace) was not even touched during the oil leak repair.We worked on the vehicle for 1 solid day and then off and on during the first week it was here. We had to take vehicle back out because we had finished checking everythingwe needed a lift for and we needed to get other vehicles in to work on and we told the husband this and he was fine with that I do agree with one thing they have to say I do wish we had pictures of the car setting out back to show it was not in the weeds and we were working on it. It was on the pavement. Husband stated the day before the car was picked up to make a bill up for what they owed us. Well the bill is still here and I have a lot of time and some parts in it. If the same thing happened at any other shop you could not even takethe car until the bill was paid. And that brings me to another point most towing serviceswill not remove a vehicle from a business that has a open bill. Not trying to be rude but if the customer does not want to refer anyone to us that is fine and I respect that. Just wish they would respect the fact we did no wrong and tried to help them out to find the issue. But that will not happen. But bottom line the vehicle was not leaking any oil any longer and I have a bill here that has not been paid. So I think I honored our end of the deal and repaired the oil leak and the customer did not honor there end and pay for time and parts we had in trying to find a problem we did not cause. Our track record at this business is past excellent and you can ask anyone who comes here or sends people to us and to say we don’t service your car because of its age or how much money you have. I think the issue is not with us. Thank you Valley Import Service LLC vv