Valley Lumber

As I stated in my last letter, my complaint against Valley Lumber Cowas on their method of selling hardwoodFrom your information, Valley has at least agreed that I was some what correct.Box stores are not in the hard wood business, it's more of a side lineThey do sell a large amount of construction lumber.I am sending a copy of a purchase that I made from a Cothat sells hard woodUnfortunately, they went out of businessThat's why I went to Valley.I want Valley to send me a refund, they can send it to my home.Sincerely, [redacted] ***

I received the check from Valley Lumber on the 15th and I decided it several days later.Thank you for your help and guidance on this materI appreciated it very much. Thanks again,*** *** ***

As I stated in my last letter, my complaint against Valley Lumber Co. was on their method of selling hardwood. From your information, Valley has at least agreed that I was some what correct.Box stores are not in the hard wood business, it's more of a side line. They do sell a large amount of construction lumber.I am sending a copy of a purchase that I made from a Co. that sells hard wood. Unfortunately, they went out of business. That's why I went to Valley.I want Valley to send me a refund, they can send it to my home.Sincerely,[redacted]

At the time of the transaction, poplar was $4.45 BF which at 7 1/4" x 12' would come to $2.69 LF. If the customer would like we can refund him to our new current board foot price of $2.95 making his total refund $11.88. For the general public we sell our lumber in lineal feet instead of board...

footage to make it easier for our customers. If you go to any box store for example they all sell by lineal feet or price per each and not board footage.

Company states: We have decided to refund the customer the $11.88. He should expect it within a few days.

Review: To whom it may concern:

On Oct. 20 of this year, I went to Valley Lumber, on [redacted]. I purchase some lumber. The lumber I purchased was poplar. THis lumber is sold by lumber Co oq by the board foot. When I got home and check my bill I noticed the I had been charged by lineal foot. When I went back to correct my purchase, I was refused a refund.

I bought a board 1"X7"x12' long, this would be 2.69 X 7 board feet or $18.83. He charged me 32.28 plus tax 35.19. He charged me 2.69 X 12' or lineal ft.

His refusal was because "he always sells his lumber by lineal feet.

The formula for board ft. is as follows:

Thickness x width x length / by 144

1 X 7 x 144 / 144 = 7 bd. ft.Desired Settlement: Refund.

Business

Response:

At the time of the transaction, poplar was $4.45 BF which at 7 1/4" x 12' would come to $2.69 LF. If the customer would like we can refund him to our new current board foot price of $2.95 making his total refund $11.88. For the general public we sell our lumber in lineal feet instead of board footage to make it easier for our customers. If you go to any box store for example they all sell by lineal feet or price per each and not board footage.

Consumer

Response:

As I stated in my last letter, my complaint against Valley Lumber Co. was on their method of selling hardwood. From your information, Valley has at least agreed that I was some what correct.Box stores are not in the hard wood business, it's more of a side line. They do sell a large amount of construction lumber.I am sending a copy of a purchase that I made from a Co. that sells hard wood. Unfortunately, they went out of business. That's why I went to Valley.I want Valley to send me a refund, they can send it to my home.Sincerely,[redacted]

Business

Response:

Company states: We have decided to refund the customer the $11.88. He should expect it within a few days.

Consumer

Response:

I received the check from Valley Lumber on the 15th and I decided it several days later.Thank you for your help and guidance on this mater. I appreciated it very much. Thanks again,[redacted]