Valley Truck Accessories

Review: On 8-6-2015 I [redacted] took my truck to Valley Truck Accessories to do the pray bed liner, when I went to pick up the truck I payed in full then proceeded to inspect the work before leaving. Upon inspection I noticed that the whole truck had been over sprayed everywhere, not only the bed, and the job wasn't done right on the bed, I told the employee and they said they would take care of it so I left the truck with them until the next day 8-7-2015, when I arrived at the valley truck accessories to check on my truck they said everything would be done in 45 minutes so I left and came back in about the 45 minutes, they told me to check it out and so I inspected the truck and the job was still not done right or fixed, then they proceeded to tell me that they would not do anything to fix the problem and that they were done with me and to do whatever I wanted, that they would not to anything else for me. My car is a brand new truck GMC Sierra 1500 SLE, it has 3,382 miles.Desired Settlement: I want the job to be done properly and for them to replace all the car parts that they damaged with their product and to clean up the over spray on the paint of the truck from several parts on the front bumper, under the doors on both sides, the hood, below the back window between the bed and the cabin, the tailgate and tailgate support cables or pay for the cost to have it repaired at the dealership

Business

Response:

Regarding the complaint by the consumer, there was a slight bit of overspray that was completely removed from the front bumper of the vehicle and at the tape line. There was also spray on the tailgate restraint cables which we offered to replace those two cables at no cost to the customer. The customer refused the offer. The customer also complained about the cargo lighting loom being sprayed. This is the protective loom thta actually covers the electrical wiring. We explained that this was the way that we spay the under lip of the bed rail, and has been done that way for several years and in no way affects the operation of the lighting.The lights were covered as is our normal procedure. The photos he showed us of the other sprays on the internet was a different product, procedure and appeared to be a OEM factory spray that was done at the factory and prior to cargo lighting wiring installed. The consumer concern was that if the lights were out he would be unable to replace. We assured him that this was not a problem, because it was not the electrical wires that were sprayed, it was the protective loom that covers the wires. We also indicated, if the light bulbs ever went out we would provide the labor at no charge to replace them. When the customer departed, he could no longer point out any additional areas to be cleaned other than the tailgate restraint cables. We offered to replace and he rejected our offer. The spray liner product will not permanently adhere to unprepared paint surfaces, thus the reason we were able to completely remove the overspray as requested by the customer. We also took the vehicle through a professional car wash and had the vehicle completely detailed. As far as we are concerned, we will offer no additional car wash and had the vehicle completely detailed. As far as we are concerned, we will offer no additional services other than to replace the two tailgate cables for him.Thank you,[redacted]