Valley Vision Clinic Reviews (1)
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Valley Vision Clinic Rating
Address: 2200 S Washington St, Grand Forks, North Dakota, United States, 58201-6322
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Review: Valley Vision is billing the above for Services not rendered. Fee is being charged for fitting of contact lens which was not performed.Desired Settlement: Delete fee and finance charges that have accumulated.
Business
Response:
I recently received your letter informing us of a customer complaint regarding charges for contact lens fitting. The patient claimed that we charged for contact lens services that were not rendered, Hopefully we can. clarify and help resolve the misunderstanding.
I saw the patient for a comprehensive exam in early October and he called to order contacts two days later. The charges for the comprehensive exam cover a measurement for glasses and an eye health exam. The extra time to evaluate the power and fit of contacts is an additional charge. In the state of WA glasses and contacts lens prescriptions are valid for 2 years. This charge covers the initial evaluation and unlimited follow-up contact lens appointments as needed over that 2 year time period. It also includes polishing/cleaning of [redacted] lenses as needed and trial contacts to get by in an emergency. This patient hasn’t been charged for a contact lens fitting/assessment charge since 2008.
I suspect the patient feels services were not rendered because they didn't have any separate appointments specific to contacts. Often a contact lens assessment can result in a separate follow-up visit, while for some patients the contact lens assessment can be completed at the comprehensive exam. Either way, we charge for the additional services related to updating a contact lens prescription. We have tried to explain the reason for the charges and have offered to write off the finance charges.