Value Blinds & Heirloom Draperies, Inc

Review: We purchased window shades from Value Blinds on April 11, 2013, and originally received the incorrect shades for most of our windows. Value Blinds then replaced the shades with the correct ones, except for one window in our living room, in which they replaced the shade with another incorrect one. We notified Value Blinds of the problem, so they replaced it with the correct shade, but the wrong size. So we notified them again, and they replaced it with the correct size, but wrong shade. So we notified them AGAIN, and they AGAIN replaced it with the correct size, but wrong shade.

We have been dealing with this problem for four and a half months. Each time they make a mistake, it takes a long time to get a replacement (which, inevitably, is the wrong one anyways) because I have to give them so many reminders. I have to stay on top of them because they do not take initiative to communicate with me.

We feel that Value Blinds has been continuously negligent in correctly fulfilling the order we placed with them back in April. Not once has the owner of the company communicated with us about this issue. At this point in time, we hope that he does.Desired Settlement: We want the correct shade for our living room window (the one we actually ordered), delivered to us within 1 week, so that it gives us privacy and matches every other shade we have in our house. The correct shade is Item #[redacted], "Hunter Douglas Provenance Woven Wood Shades w/ Top Down Bottom Up, Rolling Meadows Fabric, Color - Barley Fields, Inside Mount, Opacity Level 4." This shade can be found on the Hunter Douglas website here - [redacted]

The sales representative from Value Blinds that came to our home, copied the correct shade down on our order (which we have a copy of). Value Blinds should have the correct size of the window on file.

Review: Company failed to provide the requested product in a timely manner due to erroneous measurements. Company made amends by offering $500 credit and air shipment of product from China at their expense. Owner of Company left several voicemails (transcribed and provided to legal counsel and [redacted] Police Department) stating invoice was paid in full. On day of final installation service installer demanded to be paid before leaving. Employee was advised to wait outside the residence while the invoice discrepancy was discussed. Employee refused to leave resulting in customer forcibly removing employee from the inside of home and calling 911. [redacted] Police arrived to customer residence and after investigating situation (listening to voicemails/invoice etc) advised Value Blind employee to leave or be charged with trespassing and civil assault. Employee stated to police that he was advised by his boss ([redacted]) to remain in the customers home which placed him in a "bad situation."

Final three shutters which were installed are incorrect as specified on order number [redacted] dated 4/2/2013.

I have met with legal counsel regarding filing civil assault charges against Value Blind/[redacted] based on statements his employee [redacted] made in front of two [redacted] Police Department officers (officers have been interviewed). Finally the general public/law enforcement needs to be aware of the poor customer service this company provided as well as the threatening business practices the owner has instilled/encouraged in his employees. This was the second employee to demonstrate extremely unprofessional behavior to include assault and profanity inside a customers home. More importantly I have emails, voicemails and text messages from Value Blind employees demonstrating these actions and inappropriate behavior.Desired Settlement: I would like a third party (not associated with Value Blind) to review my sales order ([redacted]) and compare against what was specified against what was installed on September 9, 2013. I would then like the correct product completed and installed.

Business

Response:

-Original Message-----

From: [redacted] <[redacted]>

To: [redacted]

Sent: Tue, Oct 22, 2013 11:31 am

Subject: [redacted] Value BLind & Heirloom Draperies

Response to complaint [redacted]. [redacted] Jordan Two small shutters of the original order were not made as specified on the order, we did tell customer that we would be able to install them as an outside mount with some minor modifications and customer did agree to that. We gave the customer a $500 credit towards the shutters. Shutters were installed and customer told us he was satisfied. Customer had an outstanding balance on his blinds that he did not want to pay. We sent him a five-day letter requesting payment. Customer did respond to our letter stating that the shutters 'are not the product specified on the sales order' and that he will pay for the blinds when he is satisfied with shutters. The letter is dated October 7, 2013 and that is the first time customer told us he was not happy with the shutters. We have sent a letter to the customer asking him to call our showroom and schedule a time for us to come to his home and as the shutters. We will re-measure, re-order and install new shutters if that is what the customer wants. Customer does still owe us $859.10 for the blinds and customer says in his letter to us dated October 7, 2013 that he will pay this Attached is a copy of the letter customer sent to us on October 7, 2013 and a copy of the letter we sent to customer on October 21, 2013.Thank you,[redacted]Value Blind & Heirloom Draperies